STAY AWAY!!! Receptionist - Deon was very combative, did not want to resolve an issue I had with my provider. Refused to talk to said provider, I called, to verify my plan was good for use. Tried to get rid of me anyway she could. Go to a different Visionworks, this is probably the worst location so far. Update - James at Dobson and Baseline got me in and out within 10 minutes. read more

I went to this office for a contact lens fitting and completed all the required paperwork. The staff member assisting me with insurance verification was unable to verify my coverage, even though I provided all the necessary information. She told me she couldn't find me in the system and couldn't reach anyone because it was an automated line, then suggested that I call myself. At no point did she offer the option to pay out of pocket, which I would have been willing to do. Instead, she seemed more focused on discussing lunch plans with her coworkers than helping me find a solution. I decided to cancel my appointment, called my insurance directly, and got verification immediately. I ended up going to another office that verified my insurance right away and provided excellent service. read more

Inconsiderate of my time. I had an appointment, only to show up and be told the doctor left early for the day. They tried calling an hour before the appointment while I was at work. No voicemail or text message was left to inform me of this change. I will be finding somewhere else. read more

I am beyond frustrated. Not only was I given the wrong contacts after my appointment and didn't realize until I was having trouble seeing driving at night (scary) but they never called back after I spoke to a rep about correcting my order. Then in addition to not shipping my contacts directly to me as I requested they ordered the contacts to the store so I have to go back in to pick them up. Not returning here. Horrible read more

Visionworks - My prescription is -1.5 Why was I given .75 contacts incorrectly by the doctor? Then not helped by the staff. Horrible experience. - Optometrists Near Me - Tempe, Arizona

Tom Leckey provided excellent customer service. He is knowledgeable, patient, and has a wonderful personality. I highly recommend VisionWorks! read more

I bought glasses with them and they offered a second one 50% off. I thought I would be able to use them if I messed up the first pair after 3 years I finally used messed up my first pair only to find out one lens didn't transition in my second pair manager was unavailable at the time I went in so as instructed I came back when the manager was there only to be told she couldn't help me. inspect your backup before it's too late they give out faulty glasses when it comes to these dealssad service. read more

Visionworks - Optometrists Near Me - Tempe, Arizona

I was in need of having my daughter's glasses repaired last month...I hadn't purchased the glasses there but it was the closest eyeglass place near us. It was a time sensitive situation as my daughter needs these glasses for a medical condition. I was brought back almost immediately. Tom Leckey was the gentleman who helped me; he fixed them within minutes, even finding the right rose ish gold screw to match her glasses. I was beyond impressed with his kindness (as well as the gal at the front desk.). We will definitely use this Visionworks again! read more

The process from check in to actual appointment was painless, and the associates and eye doctor were all super friendly. Definitely recommend this location! read more

This is my 2nd visit here. The staff is friendly. I was seen on time for my appointment. They have a great selection of frames too. The representative that helped me with coordinating my insurance for the glasses and contacts, ROO, was super friendly and made sure I got the best deal with my coverage. I will definitely be back when I need new glasses or contacts. read more

Updating because I've returned recently and they were able to get some trials for me even though I did have to wait two weeks again for my contacts to get. I'm just happy I left with a pair this time! Thanks read more

Very helpful, they already had my info pulled up. My insurance was being difficult so they called them on my behalf and got my price fixed from $300+ to around $85. The appointment itself was quick and the doctor was friendly read more

Got my order wrong for the second time in a row and I've ordered twice. Once from the Phoenix location (in 2022 and waited 2 or 3 months for daily's while wearing one pair of daily's for multiple weeks) and now at the Tempe location where I only got half of my order. Once again stuck with a pair of daily's now that my left prescription hasn't shown up and won't until next week and all I got was "sorry" so you're telling me that I'm supposed to wear the same pair of daily's for another week and risk getting an infection?! Once I get my contacts I will never be doing business with this company again. Go to Walmart, its faster and they get your order right. read more

I like the team at the Superstition Springs mall location In Mesa. The doctor is great!

I came here to take my little niece for an eye exam and to check out some glasses. I have to say that it was a fairly long wait and then nobody really came over device to help us right away. But on the positive side they did have a nice selection of glasses and the glasses were very recently priced. And they have good hours in terms of their schedule. So I would say this is a fairly average place to go For your glasses. If you don't mind waiting quite a while that is. read more

Visionworks - Glasses - Optometrists Near Me - Tempe, Arizona

Went to order a pair of glasses and the girl helping me was definitely having a bad day. She had an attitude the whole time, and kept on stating my insurance wouldn't cover anything. After her supervisor came over to help they were able to see I did have coverage. I don't remember the last time I've felt like an inconvenience to a place I was spending money. read more

Professional eye doctors, state of the art equipment and a legitimate prescription given, Then you get turned over to a bunch of amateurs to fit and set up your prescription to be sent off to be completed I would expect more competence on this end of Eye specialists read more

I am very impressed with the level of customer service and just overall great energy this staff has! I can't believe I have wasted my time with Nationwide for so long. I will definitely be a customer for as long as I can. read more

I purchased my glasses less than 2 years ago, and paid for all the bells and whistles, including non scratch surface. I only use cleaning cloths, but my glasses are so scratched I need a new pair. I feel like I am looking through a fog. I have never had a problem with scratched glasses before. read more

I am mad about the free puppy ad bluff. I wanted one. They screwed up my prescription the first time, but when I went back, they squeezed me in immediately and remedied it quickly and at no cost. So I guess we will see how they do next time. I mean, don't screw it up in the first place, man. Nice ppl. read more

Visionworks - After a disaster at Nationwide vision, fell into this wonderful eye oasis - Optometrists Near Me - Tempe, Arizona

Best experience I have had getting an prescription for glasses. They were extremely fast and polite, very limited up selling. The exam was complete and the optometrist was extremely nice. Was handed my prescription right away, unlike other large chains that make you wait to try and pressure you to purchase glasses with them. Next year when I need another exam I will be back, they are also reasonably priced for people that don't have insurance. read more

Don't bother using their eye doctor!! Dr. Hanna Frances Real Fastidio has WORST desk girls EVER!!! These girls were hung up on the fact that our VALID United Healthcare insurance wasn't working in their system.. Who cares??? We were going to pay CASH NEVER 1 time asking if we had another means of payment. Dr. Hanna LOST our business because HER desk girls had NO customer service - NONE! Visionworks lost our business because they house AND support the Dr. office. read more

Is my second maybe my third time coming here and they have done a very good job for me. Their selection of eyeglasses are pretty good and the people who work here are ok. I was able to get a nice pair of frames in my prescription done for a reasonable rate so I have no complaints really. I am sure that most people would be happy with their .service. They are definitely not the best place to go but they are reasonable and they did the job for me. read more

Visionworks - Vision - Optometrists Near Me - Tempe, Arizona

Had a pretty good experience until it was time to order. There was a super rude blond girl in front that was super condescending and talked to people like they were stupid.. not just me but as I was waiting to order my glasses she was on the phone being super rude to another customer. Sarcastic remarks not being helpful at all laughing with other co-workers super unprofessional it made the overall experience pretty bad after having a pleasant eye exam. Very disappointed. read more

Just ok. Their automated phone system is beyond awful and there is no option to reach a human. I opted for the alternative to dialation and the machine was not easy to use. Next time I'll have them dialate. read more

Honestly not happy, will start off with the only reason I am giving them 2 stars is because the staff is extremely nice. If not I would give 1 star. So I had to get a new prescription for my glasses so I decided to go here. They sent them out & I waited 2 weeks to get them back (which is normal) but the prescription was wayyyy off. So I let them send them out again to get fixed and they still came back a little too strong. Can't keep waiting for my glasses I need them to drive and work. Now another thing is they didn't have any good selection on glasses to buy there (no designer frames only nike and cheap stuff) so I gave them my Prada glasses to get sent in. They made me sign a paper saying that if my glasses come back scratched up or broken then they are not liable. Well guess what. They came back completely scratched up allllll over the side of my glasses. I take such good care of my stuff and to get them back like that is really not cool. They literally ruined a $400 pair of glasses. read more

Visionworks - Scratches all over the side of my glasses when I got them back. - Optometrists Near Me - Tempe, Arizona

....rudely dismissed from arriving 10 minutes before appointment, which is at store open.... I arrived early to my appointment, about 10 minutes, which seems appropriate to me. They scheduled me at open, by my request, which is great because I have work, too bad they open at 10. 4/5 When I arrived at 9:50, I opened the door and the lady told me to get out because they're not open. WTF?! I'm prompt for my appointment with you guys. All I'd do is sit on a chair and fill out stupid forms anyway. She also LOCKED the door and shut the blinds so I couldn't peer into the store. Funny because the UPS / fedex guy tried to get in after me. 1/5 When it was 10, exactly, I walked straight to the back reception. She was super friendly and helpful. 5/5 While filling out paperwork, in the back room, I could hear the ladies smack talk. Don't talk negative smack...it's like high school. They were talking smack about an old lady that couldn't figure her way around tempe market place. They rudely dismissed her and just told her that it was "that way". After shutting the old lady down, they said that she "can hardly see" and that she "was a hazard." Who says that? 1/5 The doctor was great 5/5. When ordering contacts, the ladies talked like they knew the world or something. They were talking between each other while 'helping' me out. 2/5 I asked them to fix my current glass that I wore because it fell out of alignment. The assistant said it looked fine 1/5 I asked her to balance it on my face, and so she tried. She 'tried' but actually made it worse. LOL. So I was ticked. so I thanked her and left. 1/5 read more

I went here today for my very first eye exam. The doctor was quick, efficient & friendly. The rest of the staff was so kind and patient with me while I spent literally 2 hours picking out frames. I highly recommend this location! read more

Unfortunately, I've had 3 unpleasant experiences at this office. I typically give a place a couple chances to change my mind because sometimes the 1st experience isn't always the best, but the others might be amazing. It was not the case with this office. 1st experience: The optometrist didn't seem like she wanted to be there, which made me feel uncomfortable. If she wasn't happy, it didn't seem like my results were going to be accurate. It felt like she really wanted me to leave and I'm not sure why. She doesn't even know me as a person and I found it so unwelcoming. 2nd experience: I called to order more contacts because my 6 month supply were almost gone. The associate answered and seemed very flustered. I expressed I needed a new 6 month supply of contacts and as they were asking for my personal info, it seemed like they were in a huge rush to get me off the phone. They ended the conversation by saying "ok, I'll have one of the girls call you back with a quote and get your card information." Then they hung up without saying goodbye or anything. Very unprofessional. I waited 3-4 days and never got a phone call. I figured maybe because of COVID they might be busy. But it's been weeks and I never got a call back. 3rd experience: Today, I called again because nobody called me back. An associate answered and as I was greeting them, they put me on hold. I find it very rude and unprofessional to put someone on hold without asking. Personally, I would just never put anybody on hold without asking even if it's my family or friends. Overall, I didn't have a good experience at this office and I would not recommend. read more

Needed our glasses tightened and so we stopped in. Erica was amazing! Helped us right away, was super pleasant and got the job done! I loved her sense of humor! Thanks Visionworks- you will get out business!! read more

At this store and the worker guy asks the guy behind me " how cAn I help you" before me who is standing right in front of the counter. Then he pauses ten seconds and asks me if I need help. Then tells me to sit at the eyewear fitting area like I'm supposed to know their process. I am not impressed. I hate to use the "R" word. read more

The ladies that work here are awesome. They know the insurance benefits, for all different types of plans. They also provide all the upgrade options without the hard sell. I recently got a pair of glasses and a pair of sunglasses and was happy with the large selection of frames. The buy one get one half off deal is great. The only reason this isn't a five star review is the time it takes - over 2 weeks seemed a little lengthy. read more

I normally don't try to right many reviews for national businesses but I have to for this store. The customer service here was amazing. I ordered my glasses last Saturday and was told my new glasses would be ready in about two weeks. I told them in two weeks I would be gone for my trip to Hawaii and that I really wanted the new glasses for my trip. The guy that helped me (I forgot his name) said he will make a note of that and see if we could get them in sooner. A week later I get a text saying my glasses were ready. Great turnaround and great customer service. Definitely going back here when it's time for new glasses. read more

My mom visited this Visionworks about 2 weeks ago since the Visionworks staff in Talking Stick were being complicated, rude and unhelpful with her scratched lenses. Yet she came here and the problem was fixed easily! She wanted to mention that the customer service was absolutely amazing. Staff was very polite and helpful. An employee specifically who goes by the name of Tom here helped my mom fix her scratched lenses and receive new ones. Tom was really easy to talk to, respectful and kind. Definitely recommend him! Also the store was very clean and had a positive uplifting atmosphere. Awesome place! Will definitely go again for new glasses in the future. read more

Everyone was extremely friendly but the place was extremely busy I feel I got a horrible eye exam done and after spending money on the exam $115 and two pair of glasses more money. they make everything twice as blurry as before and make me dizzy and want to fall down. a complete waste of time and money. Prescribed readers at 2.25 I wear dollar store readers 1.25 that I can see perfectly fine with. I just think a complete misdiagnosis. read more

Although my experience with the eye doctor went well, I did spent 2 1/2 hours in office waiting for the eye exam and getting glasses ordered. I wasn't in a rush so that isn't a huge issue for me. My disappointment lies with being told my glasses would be ready for pick up in two weeks which was not true. It's been over 4 weeks with zero contact in regards to my orders status. After calling in I was told to continue to wait with no response as to why things have been held up longer than I was told initially. Not a good way to operate business. read more

I got a message stating my glasses arrived and the following day Visionworks were temporarily closing due to the corona virus. I thought I was going to have to wait to get them but WOW Visionworks shipped my glasses via postal. Can't hesitate enough on how much I appreciated that! Thank you :) read more

I ordered glasses online and when they arrived they were way to big. I called and made an appointment to get them adjusted. They got me in the same day. The man who helped me had to make multiple adjustments, but he was very kind and patient!! Would return for future eye needs lol!! read more

I am a 3 year Visionworks customer. After Visionworks recommended I purchase a year supply of contacts 3 months ago, they sent me a reminder to get an eye exam, which I did. At the appointment, I highlighted that I was there just for a checkup, and that I have all the lenses I need for 9 months (I can see well with my current supply of lenses). The eye doctor completely ignored this, and kept pressuring me to buy these new "plasma coated" lenses that didn't feel any different than my current pair. After I told him thanks, but I still have nearly $200 worth of lenses I haven't used yet, he walked me to the front and told the receptionist that for my order I'm trying to decide between two lens types. Completely disrespectful. I was there as a patient, and I felt like a customer at a used car dealer instead. I am switching to a different eye care provider for my next checkup. read more

PT 2 The high end frames that they JUST SOLD ME 14 DAYS PRIOR were probably not going to be available. And that I would most likely have to find a different replacement unless she found them at another location in the valley. I left the store completely broken. I've never been the gambling type, but this is probably what it feels like to lose all your money at the casino. On the car ride home, I tried on my high end frames again, hoping it was just me. But nope. Super tight around my ears, annoying and painful. I asked my friend who drove me to the store to go back so I could try to get them adjusted again. Putting them back into the case, I noticed another melt mark on the frames almost like a scratch. We pulled up to the store at 6:30 and I went to the door, the lights were low, and the two men associates who worked there were talking. It was almost like when you walk in on someone talking about you, and they notice you are there. I tried to pull the handle on the doors, and looked back at the hours of operation. It said closing time was at 7, so I was so confused. They completely ignored me, got up from their chairs, and started shuffling papers on the desks. I probably stood there like an idiot for about three minutes or so, after giving up. When I finally got home, I just cried finally. Could not believe I watched that man ruin my frames. It was like watching a car accident happen. I cried in the shower, I cried in bed. I cried from frustration. At the end of the day, I could care less what someones political views are. All I ask is that someone respects my things. I still feel dumb for crying over this situation. It's just that I've had poor vision since I was a kid, and never have I had someone mess up like this. I feel dumb for spending money at a time I need to save my money for rent and food. I feel dumb for trying to get myself something nice. I cried in the shower last night, and just woke up so bummed. Bummed I have to go back to the store, when infection rates are rising, and want to self isolate so I can see my father for Christmas. Bummed I probably have to wait another two weeks or longer for maybe to get my frames back and RIGHT. And absolutely heartbroken about my beautiful high end frames that got ruined from someone who didn't listen. And that they might not be available anymore. They were so beautiful and really looked great on my face. So unique, and different. IM SO WORRIED IM GOING TO GET BAD NEWS TOMRROW from the General Manager. I'm praying for a miracle that she finds the replacement frames. I normally get great service from Visionworks, but this was a nightmare for me. I'm hoping the store makes it right, or refunds me for the time and money that I spent. I'm still wearing my old frames for the moment, since I don't want to get used to a frame that I don't even get to keep. So thus, they are very scratched, and still giving me headaches. I'm warning anyone who reads this, to just follow your instinct's. If something doesn't feel right, you should always speak up. And to the General Manager Judic, you were very nice, sweet, and patient. I wish I had met you instead of that man that day, and maybe I wouldn't be writing this review. read more

This was my very first time at an eyeglass store and was very pleased. I was greeted promptly and directed towards the check in. After filling out some basic information I waited maybe 5 minutes and was taken to a pre-test room and then the optometrists room. I took the optional glaucoma exam ($35 extra). It all went well and was guided to the main room were I picked out a pair of glasses. It's a nice selection but still took me around 15 minutes to find what I wanted. Great one on one customer service. They have upgrades available and yes, it's an up charge, they all up charge. Overall good experience and would recommend that you give them a look. Thanks Visionworks I'll be back! UPDATED REVIEW: I had to call them 2 weeks later(to be fair, on the promised date) and they lab broke my frame which would put me back 10-14 days. This to me was unacceptable and they honored the 30 day money back guarantee. I'm going elsewhere and will let my review speak for itself. read more