The property management team are always very helpful and they go out of their way to communicate…read morewith residents individually and as a whole to meet everyone's needs. The office has a genuine concern and care to make sure everyone is happy and they are always responsive to residents' messages. I don't think you will find any property management team that is attentive to the resident's experience regardless of the outcome. The aesthetics of the building are always maintained, the apartment units are spacious and very comfortable, and the residents here are generally very polite and friendly. The only negative experience I've encountered were noise disturbances. The building construction in terms of noise reduction is virtually absent which is no fault to Bozzuto since they inherited the building but what is truly most unfortunate is that you may encounter an extremely selfish resident living above you where they have absolutely no concern for stomping, dropping objects, slamming doors/cabinets and dragging furniture daily across the kitchen area floor even during Fairfax County quiet hours. Fortunately the noise from the Fitness Center to neighboring apartments did improve due to consistent efforts by the property management team's repeated communication efforts to residents to be mindful of slamming weights on the machines and floor. Unfortunately, their hands are tied when attempting to resolve noise disturbances generated from a resident's apartment, especially if they are living above you. Again, their well meaning efforts are limited if the resident(s) is too self absorbed and recklessly selfish to show any regard to and respect for other residents and how their indifference has a negative and unhealthy impact on other residents ability and right to live in an apartment where they are able to sleep and enjoy reasonable peacefulness. Nonetheless, I would definitely endorse living in this apartment community because of the exceptional quality level of customer service that the property management team consistently delivers to its residents, the friendliest of the residents, and the aesthetic appeal of the building and apartment units. If a normal noise level is key or most important to you, then this may not be the place for someone with this requirement.

Great place to live if you don't mind being surrounded by dog poop everywhere. People leave their…read moredog poop and management seems incapable and unwilling to enforce the rules or clean up the piles. Walking my dog has become a nightmare between trying to steer him away from the poop and trying to stop myself from puking at the beautiful scenery of old and fresh dog sh*^t. Update: after this post the area seems to have been cleaned up. Thanks you, Christine.

We had the opportunity to stay at Dwell Vienna Metro Apartments for 13 months while our home was…read morebeing rebuilt after a devastating house fire. The staff at Dwell took excellent care of us during our stay. Despite multiple turnovers in management while we lived there, the residents needs were met. I would particularly like to commend Richie Greer, who is currently the Manager of the building. His cheerful persona, professional knowledge and consistently rapid response to any issues reflects very well on Dwell Vienna Metro Apartments.

I have been living at Dwell Vienna Metro since spring 2019. When I first moved in, the property was…read moremanaged by a different company, and the experience was excellent. The previous management was responsive, professional, and genuinely attentive to residents' needs. Unfortunately, since the management change in 2022, the overall experience has declined significantly. Since the new management took over, I have experienced ongoing issues, including delayed responses, lack of follow-through, and an overall decline in service quality. Matters that should be simple often take days or even weeks to resolve, and communication is inconsistent at best. My most recent experience with parking highlights just how difficult and poorly managed things have become. I currently pay $75 per month for parking. My primary vehicle is in the shop, and I am temporarily using a rental vehicle as a replacement. Despite this being a straightforward situation, I was told I needed to either make repeated trips to the leasing office to obtain a temporary pass or pay again through their parking system. I made multiple attempts to follow their instructions and went to the leasing office twice between 5:05 PM and 5:18 PM during stated business hours. The office was closed, even though I had been told it would be open until 5:30 PM. This forced me to return again, wasting additional time and effort just to resolve something that should have been simple. There is also a clear pattern of unprofessional behavior in how the leasing office is operated. The office is frequently closed during stated business hours or closes early without notice, making it difficult for tenants to get assistance. On a separate occasion, after being told the office was closed due to "unforeseen circumstances," I returned the following day and observed staff inside the office casually socializing with outside guests who did not appear to be tenants. They were engaged in personal conversations during work hours rather than assisting residents. This kind of inconsistency and lack of professionalism makes it extremely frustrating to rely on the office for basic services. Tenants are expected to follow procedures, yet the office itself is not consistently available or operating in a way that supports residents. This is not an isolated issue. There is a broader pattern of poor management, lack of accountability, and disregard for tenants' time. It often feels like residents are being sent in circles rather than helped. Living here used to be a great experience, but under the current management, it has become unnecessarily stressful. There is a clear decline in service, organization, and professionalism. I would strongly advise potential residents to carefully consider this before moving in.

I wanted to leave a review for my in-person tour with Caitlin because she was incredibly patient…read moreand knowledgeable about the community. While I haven't decided whether I'll be moving forward as a resident, the tour was a great experience. Based on everything I saw, I'd definitely recommend this community to friends and family.

I lived at Regent's Park for about two years until I had to say goodbye. I always wanted to review…read morethis community but wanted to wait so I can give a more before, during, and after review. I found that when I was searching for apartments I needed a little in-between snapshot versus just the tour and moving out. When I was first apartment hunting, I found probably 20 places, in which I toured 15, and eventually narrowed down to 3 with this place being on the top 3. Making the appointment was a breeze online and having a guide during my tour was great. Michael was my tour guide and answered so many of my questions. I liked how I gave my budget and he assisted in letting me view those within my range. It was roughly a week or two later I narrowed it down to 2 and wanted one last look but since at the time I lived out of state it was hard to go in person. Michael gave sent me over videos of the available units and all information on it via email. I ended up picking a unit from the communication. It was an easy online process and any questions I had they were quick to answer within the 24 hour window. I was nervous once my move-in time came because I never saw the unit in person yet. But luckily once there and doing the walk-through inspection the unit video that was sent was exactly what mine looked like. Move in was a breeze and I liked that you had a 30-day window if the space worked for you. I really liked how they had basics in the apartment like paper towels in the kitchen and hotel sized toiletries in the bathroom. It was a nice welcome. I had a few maintenance requests once I was settled and from time living in the unit. They were always really efficient and always very kind. Towards the end of my first year, I ended up needing a bigger space and the front office was more than happy to assist me and as a current resident they wanted to make sure I was making the best move; whether that would be transferring or letting the lease ride out. When I moved into the second unit, it needed a little more work than my first unit. I think because my first unit had just been recently renovated. Although the second unit was one of the renovated units, it definitely was one that was renovated awhile back. Still, nothing too crazy and definitely live able. When it comes to parking, for guests it could get hard as there was only a few sections that were free for all. But you could request a guest pass during business hours. I liked that for residents there was either the free parking spots or paid in the garage. It helps to have both options because in the winter you may want to be in the garage. Also definitely believe the office staff when they say towing is enforced. I would see the tow truck often, so be sure to always have your sticker or pass. During my time, I ran into only maybe one or two incidents. It was resolved quite quickly. The only thing I would say is, if you have upstairs neighbors I think the walls are thinner between you and them. I'm not sure if my neighbors had flooring versus carpet but at times my furniture would shake. It's not something that can be controlled but definitely keep that in mind. But I will say the walls between your next neighbors were thick because we barely heard each other. Most of the residents are Regent's were really nice. As someone who didn't wander too much due to work, I loved that Regent's would host events to mingle with your neighbors. They got better with their events with timing because when I first moved most of the events were during work hours and towards the end of my stay they incorporated a lot of after work/weekend events. My move out was pretty easy breezy. Make sure you do your due diligence with cleaning and etc. it helped that during my walk through in the beginning I documented anything that existed prior to be living there so it can't be put back on me. You can always request to have your exit walk through with someone if you're ever worried. All and all, I really enjoyed living here and all the staff. Michael, Mary, and Alex helped me a lot while there. There were some interns and newer staff that I am grateful as well. With any apartments, you won't have perfect but the staff here really made my experience extremely enjoyable. You really get what you're paying for. It was so enjoyable that living next to the metro (which was one of my main reason for moving here) became a secondary perk, the first perk was being a resident at Regents.

My experience as a new owner at Wilton House has been disappointing--especially in how serious…read moreconcerns have been handled by the Board and Management. As a new owner at Wilton House, I've been disappointed by how certain issues have been handled by the Board and Management--particularly regarding building maintenance and respect for owner rights. 1. Persistent Elevator Noise (Affecting Quality of Life) Since moving in, I've experienced constant low-level humming and ticking sounds from the adjacent elevator system, which disrupts my sleep and daily comfort. Management initially claimed mitigation wasn't possible, but later acknowledged it is--just costly. In a recent email, Management asked what steps I had taken inside my unit to reduce the elevator noise and noted that I hadn't provided suggestions. To me, this reflects an attempt to shift responsibility for mitigating noise from a common element onto me as the unit owner, which I believe is inappropriate. It appears the Board and Management do not plan to pursue a professional solution, as they attribute the issue to my unit's location rather than any fault in the elevator room's isolation or the aging elevator system. 2. Mismanaged Parking Spot (Deeded Space Mislabeling) My assigned, deeded parking space was marked with a disabled sign before I purchased the unit. Despite acknowledging the spot is private, Management has refused to remove the sign, citing possible compliance concerns. At one point, they stated that the presence of a number on the space "means it is private," which I found to be a circular and unhelpful justification--the issue is not whether it's private, but why a public-use designation was placed on a deeded space in the first place. I believe accessible parking spaces should be designated from common areas--not from deeded, privately owned spots. Placing a public-use designation on a private property space--especially without the owner's permission--may not be appropriate and could be disputed. Conclusion In my experience, the Board's approach seems to prioritize cost-saving over addressing structural concerns and honoring owner rights. I wish I had known more about these patterns before purchasing. This review is shared solely to inform others based on my personal experience

I love living here! It's almost been one year and it flew by!…read more My favorite part is that it's close to the metro, a grocery store, and Starbucks. When I exercise, I will either use the gym in the building or go to W&OD trail. For HH, I'll can either walk a few blocks to Merrifield or stay close. My favorite is Blackfinn and Passion Fin since they have really great drink (& food!) specials. Also lots of really great places to eat nearby as well. Living wise, I don't have too many problems. I'm not sure if my neighbors are just really quiet or the walls/floor is thick, but I rarely hear them. Actually, the one place I can hear people is when I'm in the hallways. I think I can hear them thru the doors. They vaccuum every morning and the garbage room never smells bad. They also clean the garbage shoots, windows, hallways. They also do inspections in your home and have a mechanic. I've had a leak and they fixed it for free and charged for just the replacement piece. The mechanic knew the machines in the building well.

I would not recommend this apartment to renters. Lived there for three until until very recently…read more The property is poorly managed. We got into a dispute with the on site manager about our $250 security deposit refund. She charged us a autopayment fee of $50 even though she was notified in plenty of time that we were terminating that method of payment for the partial last month (one week) that we resided in the unit. We paid by a physical check instead. Eventually, after much back and forth she refunded our money. The apartments are also way overpriced compared to the neighborhood. So avoid renting at the Jefferson at Fair Oaks until they hire someone who knows how to do the job.

Terrible management. Be prepared to have the maintenance crew enter at random times and not respond…read moreto appointments booked through the resident portal app. Be prepared to have your spouse/significant other's car towed if they don't stay in the apartment with you.

After living at Ovation for more than a year, I can honestly say that it is one of the cleanest and…read morehighest-quality residential communities I have experienced. During my time here, I have had the opportunity to become familiar with many residential buildings throughout the McLean, Virginia area, and I have found Ovation to be one of the best places in terms of stability, comfort, cleanliness, and overall quality of life. The community is beautiful, peaceful, and exceptionally well maintained. The level of service is excellent, and the leasing office is consistently responsive to residents' requests. The maintenance team also deserves recognition for how quickly and efficiently they respond and complete their work. The amenities are excellent, particularly the fitness center. More importantly, there is a sense of peace and tranquility here that makes Ovation a wonderful place not only to live, but also to relax, feel comfortable, and truly feel at home. I would especially like to recognize Sofia. Sofia is exceptionally helpful, respectful, understanding, and professional. She treats everyone with kindness and is always willing to help. She is patient, friendly, and has an outstanding ability to communicate professionally with residents. What stands out to me most is the way she handles difficult situations. Even during the busiest and most stressful times, she remains composed, finds solutions, and handles situations with excellent judgment. I have never seen her complain or show frustration toward residents. She continues to welcome people with a smile and a positive attitude, even when it is clear that she has had a long or demanding day. Her presence makes things easier for residents. She is approachable, respectful, thoughtful, and genuinely knows how to deal with people. In my opinion, much of the success and positive atmosphere at Ovation is a reflection of its management and staff, and Sofia in particular deserves special recognition for the role she plays in making this community such a pleasant place to live. After more than a year here, I can confidently say that choosing Ovation was an excellent decision

I advise you to not rent here. The management is unhelpful, majority of the front desk folks are…read moreconstantly grumpy, and it's way too expensive for what you get. One example - They switched our payment system and billed us 300 dollars for late payment even though we had auto payments on. Very little comms about switching the system which required rekindling bank accounts. Maintenance had to come in 3 times for the same issue. You get charge for common space electricity. Literal nickel and diming for everything.

The appreciation Valentine's event was so special. I really appreciate the maintenance team, the…read morebearcat driver and whoever's else helps every winter in clearing the snow and ice. The whole lakeside team, leasing office and the maintenance team are A plus that's why I keep renewing my lease since 2016! I've always lived in apartments since I was 17 years old and this is the best yet!!

Lived here for two years and the first couple months were fantastic. The amenities are decent and…read morethe outdoor grounds are beautiful however that's where the pros of this place end. Maintenance issues: since moving in our washer had flooded the entire bathroom 4 of 5 times and stopped working mid cycle so many times they had to give us a new one after about a year and a half of being there. The new dryer they gave us began smoking and almost caught fire on one occasion. Our roof in the bathroom leaked during a rainstorm which they told me was due to the vents on the outside not being properly maintained. We had a huge hole in our ceiling due to our upstairs neighbors which they couldn't fix for days due to the upstairs neighbors having an extra lock and refusing to open the door. We had so much water damage that caused mold all over the apartment because they just patched it up without actually fixing the moisture. UNSAFE- there was all types of sketchy people hanging around, people got their cars broken into, packages stolen, drug deals happening out in the open. I had to call the police several times on my neighbors for getting into domestic fights at all hours of the morning with a female screaming for help. After i brought this along with the other excessive noise concerns management did absolutely nothing. The "courtesy" officer is a joke and does not enforce noise at all. There was multiple times when many police were called to the complex one time an officer told me there was someone with a rifle threatening someone in their apartment For the price they're asking the apartments are ridiculously old and run down. There are MUCH better apartments for less money within ten minutes of here . Don't waste your money here

This is the most amazing team of caring and thorough professionals that I've ever seen an apartment…read morecomplex. Our mother has been living there for over two years now, and she is retired and sometimes requires a little extra assistance with understanding how her heat and air conditioning work, and sometimes the appliances. We are not always there to be able to help her. From the leasing staff, to the concierge, to the groundskeeping every employee is always so helpful and kind to her. You can't put a price on that.

Absolutely love the area and the apartment building. The common areas are always meticulously…read moredusted and cleaned every day. The concierge and maintenance staff go above and beyond to assist and make the building feel like home! We feel very spoiled here with a theater room, game room,common area, swimming pool, grills, and well stocked gym. Would recommend highly!