This is more about the staff than the services. The service I received was good. I do find it odd that they have one person who does waxing and they offer full leg waxing on their site, but when I was scheduled for a full leg wax I had my appointment canceled because the esthetician prefers to not do full leg waxes. Every single time I had an appointment I felt like I wasn't really wanted back. Usually when a service is done the client is asked if they want to schedule their next appointment. I was always the one who had to ask to schedule my next appointment. Not a huge deal, but it doesn't make you feel very welcome. The last time I had an appointment scheduled I received a call the day before telling me they needed to cancel my appointment and I would get a call the next day to reschedule. Sadly, I never received a call to reschedule (and yes, I could've called them myself). I have worked plenty of customer service jobs, and anytime we had to cancel on the client, WE were the ones to call and reschedule. Unfortunately I will not be returning. I'm sure it's not a big deal to lose a client especially when the client never really felt welcomed. read more

Massage was really great. Reason for minus 2 was because I came with a gift card that Google listed this Spa as a provider. I had called ahead for a confirmation to use card. After massage I presented my Gift card and the manager states we don't honor this card. So I pulled it up on my phone again using the Web address on card, again this spa came up as a provider. They again refused to use the card ad payment. Hey get your business off Web as a provider. read more

Vitality Day Spa - Entrance - Day Spas Near Me - Lake Orion, Michigan

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I loved it here! The private entrance in the back of the building is nice and welcoming. There is a small waiting room with a few refreshments and comfortable seating (not that I had to wait more than a minute or two). It is overall calm and pleasant there. I have had 2 separate facials and both were amazing. Kimberly did an emu oil massage on my face and left my skin feeling so soft and dewey for about 2 weeks afterwards. It was a great jumpstart to restoring my skin and VERY relaxing, I didn't want too get off of the bed! I also had a facial by Paula and hers had some different applications but was just as helpful. She was very knowledgeable on skincare and gave me some great tips for future care. Paula's facial was just a few days before my wedding, which gave me a great glow and even tone without prompting any irritation or breakouts. Overall, the time I spent there was so relaxing, it was more that just skin care, they had me so comfortable and relaxed I could have taken a nap when they were done (but we did a lot of talking.) The prices are not quite in my regular budget, but being that they are really just a seasonal treat, I hope to get another calming facial this fall. I had a european pedicure from Renee which was incredible. It has now been 2 weeks and my pedi is still perfect. She had my rough runners feet smooth and polished and the calf massage and massage chair was awwwwwesome. I loved the extra comforts they provided. read more

I have been getting a deep tissue massages for more than 15 years. I worked as a massage therapist for 3 years, for the first time my massage therapist have me lay down on a back from the start (strange). She had my chart with all my history and I told clearly that I need deep work on my back my hands and my arms and hips. BTW, Deep tissue means: https://www.massagemag.com/guide-to-deep-tissue-massage-89900/ My therapist was very nice and kind lady, soft spoken very professional she provided me with a nice Swedish so massage. ( left her $15 tip on a $70 cost) I called and asked to be charged for a Swedish massage that I received, however spa manager all she tried to explain to me how long therapist worked there how good she is and how it was my fault for not telling her that my pressure was not deep enough ( by the way I was never asked during the massage) I would not suggest this place. Management needs to handle customer service in a more professional approach. read more

I had my nails done by Renee 10 days ago. French manicure for my hands and a regular pedicure. I'm rough with my hands and I noticed the first signs of this (chipping) on the 8th day. I was impressed that they lasted this long considering all my manicures always chip days before this one did, regardless of who I go to. My toes still look great! Very nice salon, very clean and relaxing. Renee is very friendly and the staff are as well. I enjoyed talking with Renee and felt comfortable there. I plan on returning to her. The reason why I didn't just give 5 stars is because I had a massage here a few months ago. The massage itself was great and very relaxing. I felt good after and felt the therapist had provided great pressure. The massage was a bit more expensive than what I would have wanted to pay. However, I will say that the slightly more expensive rate could be well worth it to some. I may choose another place for massage but I will be going to vitality for all other services!! Call ahead to schedule appointments. If you are a member of Great Lakes Athletic Club then you get a discounted rate. Coffee, tea, and water are available to you before whatever service you are getting. read more