David in service dept is a liar and a fraud. Came in with 89% oil life exact after oil change he…read moresaid it was at 70%, and lied about metal shavings in my oil.

They do not stand by their product nor does thier "care plans" cover anything. Do NOT purchase…read moreanyhere!

This review is only for their service department, as I did not purchase my Tahoe from them…read more First off, it was a breeze setting up the appointment. I thought I was going to get a hard time because we purchased the vehicle somewhere else, out of town. I used the app to do so. We showed up a few minutes early, and were "checked in" right away. It's a 4 month old truck, so it was free oil change, tire rotation, and a complimentary wash. We are in and out in less than 2 hours. Customer service was great, both from the person that greeted us first, to the cashier. Overall, a great experience.

I told them about the problem I have and paid almost 1500.00 and still have the noise. Then they…read morecouldn't even do I car wash and told them about and then they washed it and look like a 5 year old did it and also now have scratches on the side of truck. The only good thing is the service manager. I have to go here as I'm a disabled veteran and the other Chevy dealership is far for me.

Had a tire rotation and oil changed extremely reasonable price they came to my house picked up my…read morevehicle bring it back. They're very courteous and was very professional. I highly recommend this company.

So my wife and I had been talking about replacing our 2018 Nissan Rogue Sport as it's a 2018 and…read morehad over 70k miles. I had been checking the Bronco Sports and some other vehicles but I read up on this one and liked it so we called the dealer late Thursday and went over Friday to check it out. Actually, we were looking at a used 2023 Bronco Sport with just a Lil over 2k miles that was nice but our salesman said I could get a new one with no miles for about the same price so we drove around the lot and settled on this one because of the color. Test drove it and signed on the dotted line. Our salesman, Irvinn Ceja, was knowledgeable, friendly, and a pleasure to deal with. I highly recommend him and the crew down at Shamaley Ford. I'm a satisfied customer.

very bad service, I bought a car in this place and in less…read morethan 1 week i spent over $3,000 in repairs yes i understand this is the risk of buying a used car but it is not right to sell something that is not in good condition. something that was only temporarily fix to get it out the lot.

We made two appointments to have me and my wife picked up so we could look at cars. The…read morerepresentative never showed or called.We wasted our time! El Paso dealerships are terrible. We will be dealing with Dallas enough of this crap. Don't waste your time.

worst mistake i ever made was going into this dealership. they never answer calls, never return…read morecalls, and never solve any issues. WORST DEALERSHIP IN EP

I purchased a used pickup here and i was impressed at how everyone was very professional…read more Issiac Cole took the time to explain all the paperwork and answered all my questions. There was no pressure, and my salesman Nick was great, he kept me up to date on when my license plate would arrive, he always retuned my calls promptly. I would recommend this dealership to my friends.

I purchase a 1500 Ram from this dealership in June of 2025. It took them 6 months to get my…read moreregistration to me. Every time I called, they would say that it was on the way or directly blamed the DMV. I finally got it but they had only given me one year of registration when they charged me for two years. After bringing it to their attention, they promised that they would refund me the funds I paid for the second year of registration. Well once again, it's been more than two months and I've yet to receive my credit. They keep promising me that they will refund me but nothing gets done. They are a bunch of liars making excuses for each other! I will never do business with Viva Dodge of El Paso on Gateway East again and encourage any one thinking about buying a vehicle to go to another dealership. Xavier Campos

I bought my son a brand new Kia from Petra Kia (Las Cruces) last year. He was told he could take it…read moreto the El Paso Kia dealer for services. Somehow every time he goes, they give him some BS answer and give him a hard time getting his services done. Bottomline, 1 star. I would avoid this place for their poor services.

Avoid This Dealership at All Costs - A Nightmare Experience with the Kia EV9 Purchase!…read more I don't even know where to begin with how horrendous my entire experience has been through this dealership. After multiple failed attempts to buy from local Phoenix dealerships, I vented my frustrations on the Facebook Kia EV9 USA Owners page. That's when I was contacted by Isaiah Reed, a salesperson who claimed to be a reputable dealer and promised me a smooth, remote purchase experience. At first, his communication was a breath of fresh air compared to the nightmare I had encountered with Phoenix dealers. Boy, was I wrong to believe that things were finally turning around. The dealership completely misquoted my purchase / finance terms, at least 3 times... Then they miscalculated the county taxes, and then put me in a position where I had pay the difference of around $1,800 out of pocket, or my financing terms would change yet again. It gets worse -- they didn't disclose that a mobile charger wasn't included with the vehicle. When I complained, they provided one, but that was only after I had to put repeated pressure on them. As if that wasn't bad enough, the vehicle arrived with significant physical paint damage and dings to the driver-side rear quarter panel, which was NOT disclosed beforehand. The salesperson, Isaiah, tried to act like he had no idea about the damage, even though the dealership had signed off on my delivery approval BEFORE the car even left their lot, in order to set up my Kia All Access app. How is that even possible? After days of complaining to Isaiah about the significant paint damage, I was told to go obtain a quote from a body shop for the repairs. There is over THREE THOUSAND dollars worth of damage to the exterior of the vehicle and now Isaiah and his manager Miguel are saying they'll only cover HALF of the repair cost, since they can supposedly fix it themselves for a quarter of the price... Here's a suggestion, Isaiah & Miguel... If you could've fixed it for so much less.., why wasn't the repair made BEFORE YOU SOLD THE VEHICLE?!? I feel as though this dealership completely preyed on the fact that this was a purchase that was made remotely and took advantage of the opportunity to sell a damaged vehicle without taking responsibility for damage they were responsible for! The cherry on top? The vehicle has a noticeable vibration at speeds over 60 mph. Given that I knew this was an issue with certain EV9s, based on the EV9 USA Owners Facebook page, I questioned Isaiah about this while he was on his way to Arizona with the car. He outright denied any vibration, only to later admit, after I'd taken delivery, that he "thought it was normal" because his Ioniq 5 supposedly has the same issue. This car was transported from El Paso, TX to Gilbert, AZ, and I never had the opportunity to inspect it or test drive it before signing the documents. And when I confronted Isaiah about the issues post-delivery, I was met with nothing but excuses and a refusal to take responsibility. In fact, Isaiah and Miguel have continued to gaslight and patronize me, saying that they are making efforts to make things right when they haven't actually taken care of a SINGLE thing, other than to ship me a mobile charger after I repeatedly complained. The dealership's alternative solution?.. They're telling me to bring the car back to El Paso--over 325 MILES AWAY--to fix the problems. Let's get this straight: I just dropped $75k on this vehicle, and now they're asking me to drive halfway across Arizona AND all of New Mexico.., for repairs that should have been handled before delivery? This is completely unacceptable! I'm beyond disappointed, and I'm left feeling completely scammed by this shady, unethical dealership. I feel like I've been taken advantage of from the moment Isaiah solicited me on Facebook, and I'm still paying for it in frustration, poor service, and a car that is nowhere near what I expected. I wouldn't wish this experience on anyone. Save yourself the hassle and avoid this dealership at all costs!

After 12 previous Lexus, all of them RXs, and three from this store alone, I somehow got a lemon…read more I shared photos and videos with the GM to help fix the problem, but no response. After 8 days of putting my car in service with a local service center, the problem persisted. The Lemon law or buy back process is horrendously long, so I asked Fox Lexus to do an exchange. Their only offer is a step down for $80 / mo more. My current car is AWD Premium Plus but he is trying to give me a Basic one for more money. WHY? Because there's no equity in the current car. Gee... it's a lemon and it came from your store! It's not time to make more money from me as a new sale, it's time to eat it and do the right thing! At least you could use this car as a loaner... I drive long distances! I can't be stuck on the road at night, again!

I absolutely loved my sales agent, Argentina Rodriguez! She was wonderful and she gets 5 stars!…read more However....when it comes to the service department.... I live two hours away and when I traveled to Fox Lexus to have my initial 5000-mile checkup. I was told was supposed to be a fairly quick process. My appointment was at 11:15 and I was there 10 minutes before. My Service Advisor, Art, checked me in and talked to me while chewing some food and asked if I would be leaving or staying. I explained I was from out of town and would stay. He then proceeded to go to lunch for (at least) the next two hours. He apparently did not tell anyone that I was waiting for my vehicle. At 1:30, I finally asked another service advisor if my vehicle was finished and she proceeded to help me. At that point he was still not back. So, I sat in the waiting room, during the lunch hour and watched others come in after me and leave before me. I was never offered anything or spoken to after my initial conversation with Arturo until I approached the other service advisor two hours later. What in the world did they think I was doing there for two hours? From what I could tell my vehicle had been ready for some time because after the service, it was washed. I checked to see if it was still wet anywhere. It was very dry and likely sitting there for a very long time. It is apparent that there are not appropriate systems in place for communication of important information. I would be hard pressed to recommend Fox Lexus for its lack of commitment to the customer (AFTER) they have purchased a vehicle. If anyone is wondering, I bought a 2025 GX 550.

Worst place ever!!!!…read more Do not get your car at this place. They just want to make a sale. They do not care about their customers. It took them 8 months to get us out licenses plate. They also told me I was going to have a 5.6% interest rate and it comes to find out I actually have a 6.5% interest rate. This place is a joke and they will scam you.

The only person worth talking to at the Zaragosa/George Dieter location is Juan. My car broke down…read moreand we thought our credit was pretty bad. I got an internet quote from HoyFox VW but I hadn't really pushed it or heard anything. So with what we thought were no other options we called Bestway on a Thursday evening and Juan came and picked us up at 6:30pm. He drove us to the dealership and then to several others just to look at cars that night. He then drove us home because everything was closed and there was nothing we could do. Then the next morning he came and picked us up to actually drive the cars we wanted to. Juan easily spent 8 hours in two days driving us around to look at cars. JUAN IS AWESOME! But then we got to the managers. First on Friday Riley agreed to one price so we went (once again with Juan) to pick the car up from the Westside. When we got back Riley had disappeared and we were left to deal with Carlos. After sitting there for 8ish hours arguing over prices and values, I agreed to come up and meet them halfway from what I was wanting to pay (which was the excellent kbb price but this car was nowhere near excellent) and what they were asking as long as they agreed to fix all the dents and scratches. They countered upping the price $400 more and they would fix nothing! I had been there for so long I told them if they could get the monthly payments where I wanted them then we would do it. Then they told us their computers were too slow to do anything that evening I was ready to walk out and call a cab. The only good thing Carlos did was lend us the car we wanted to buy and told us he would call us the next day when he had 'worked the numbers'. Well it got to be 3pm and he didn't call and we just had some random car so we called there. The woman who answered the phone said everything was done but they couldn't give us any numbers over the phone. So we went up there for the 3rd day in a row. When we got there of course nothing had be done. We waited about a half hour and then sat down with Carlos. Only to find out he was now trying to go through a bank we didn't agree to. We had already been approved by a bank with 7% interest and thus wanted to go with that bank. Well our bank would no longer agree to it because Carlos took it upon himself to add a useless $2500 warranty. We didn't want a warranty or agree to one. He said since he was giving us the internet price (after I had to explain to him that an advertised price is legally binding) the only way he could make any money off the car was to add this bull**** warranty. We were fed up. A few days earlier I had requested and internet quote from HoyFoxVolkswagen and they had emailed me an offer for a brand new 2013 VW Jetta for a price less than what Bestway was trying to charge us for a 2011 VW Jetta that had dents, scratches, crappy tires and almost 40,000. After arguing with Carlos for so long my husband call HoyFox. They came and picked us up 15 minutes before they closed. We left there an hour and a half later the owners of a brand new 2013 VW Jetta with 37 miles on it! Both the monthly payments and the overall price was lower for the new one from Hoy Fox. It also included a no deductible 4 year full coverage warranty. BESTWAY DOES NOT HONOR THEIR INTERNET PRICES UNLESS YOU HAVE CASH (which their website does not say thus making it an illegal advertisement). Every single vehicle they have is over priced. If you think your credit if bad try Hoy Fox first, they will try to work with you (especially if you are military). If you absolutely have to go to bestway DEMAND JUAN as your salesman and refuse to talk to Riley who will just lie right to your face.

They knew my credit situation, knew I was stranded in a rural area after having my car stolen, was…read more12 miles from the nearest bus stop, and still had me come down to blow smoke. Liars! Avoid them like the plague!

This place doesn't even deserve a review!! This company is BS !! I tried to trade my car they asked…read morehas the car been in any accidents i said no because thats what I was told , but then they pulled up a carfax and apparently my car had been in several accident trani messed up which I am now having issues with airbags deployed among otherstuff needless to say my car was sold to me under deceptiveness and false pretenses . The legit car company was nice enough to provide me with the carfax . I was sold a lemon and I will seek help to see what I can do as I was sold a lemon knowingly. I will contact news and show what I was told and what I was sold. Stay away from these people I will contact the news and let them know what kind of dealership this is ... They are not for the people stay away! Apparently my car is worth a nickel !!!!