The customer service response to the review is a bot as it just leads you right back to customer service phone tree which is not helpful. My system goes off every 30 seconds indicating a person, NO ONE IS THERE! I've called multiple times for a technician to come out and am told, the request is in queue awaiting approval. In the meantime it's draining my cellphone from all of the false alerts. read more

We have had Vivint for many years. They said we needed to upgrade our system as mhz. Has changed. We be quoted one $500. For plus added another camera. Then when they finished installing its now a $1,000. Plus. Technician says oh we will bill you in installments over 5 months. Okay done. But then they overdraft our bank for full amount. We should know better as this is the second time they have mislead us. Talk about taking advantage of senior citizens, we feel like this company preys on fear. The big issue is none of their products can be used integrated with anyone else equipment. There ought to be a USA law like in Europe with compatibility. read more

WORST COMPANY I HAVE EVER WORKED WITH! They LIE, don't show up, leave you on hold forever, don't return call, don't have items in stock, send their sales people out after dark, and techs to install partial system at 11 at night. There is NOTHING professional about this company. One star is a million stars too many! read more

If you value your money, time and sanity, avoid Vivint at all costs! I signed up for a security system in December and things were fine for 6 weeks. Then I started getting notifications that my account was seriously past due and about to be canceled. When I called, they assured me that it was a mistake (no kidding) and would be taken care of. Over the next month, the notifications continued and I called 3 more times and received the same assurances. Of course, the problem wasn't fixed, my cameras were shut off and I was sent to collections! For whatever reason, they were billing the entirety of the contract up front instead of our agreement of $62mo. Over then next few weeks of me calling and them promising to set things right, they did nothing. They couldn't simply fix the issue and keep me as a customer. Finally, after like 8 calls, we agreed that they would come pick up the cameras and refund me the cost of the equipment. I had to eat like $250 for the install but I wanted to be done with them. They were on time to pick up the equipment in mid July but I am still trying to collect the refund I am owed and it is now August 30th. I could go on and on with details of how they would say pretty much whatever they needed to to placate me in the moment. They would lie and make promises that the next person I talked to would have no record of. This has been, without a doubt, the worst experience I have ever had dealing with a company. In total, I have spent 4hr 31min on the phone dealing with this. I havent wanted to post my critique of them because I didn't want to jeopardize the refund they owe me. At this point, I'm not certain I will ever get it and I feel I have nothing to lose. Maybe a higher up at Vivint will see this and finally resolve my problems but I'm not going to hold my breath. Do yourself a favor, go with another company for your security system! read more

This is a horrible company. It was a huge hassle to terminate service, then they keep billing me. I have written them twice and talked to them on the phone. They still are harassing me. read more

Stop sending kids to my door at almost 9:00 pm They woke up my kids and made my dog go nuts. Also, when I asked what company the kid was from, he refused to tell me at first. He also gave me the full name of the person who lives down the street from me. WTH? I'm sure the neighbor is going to LOVE the entire block knowing about his security system. read more

Someone put a hand written note on our front door about this company saying our neighbors referred us. Strange because we have no solicitations signs in our yard. My husband called to inquire and two days later someone showed up to our home after 7pm to install equipment. Needless to say that night I read over the invoice and was outraged with the cost of almost $6000. It took days to get someone on the phone to cancel service. When I inquired about what is included in the $6000 one thing was six sensors. We already had an alarm system in our home so they used those sensors. When I brought it to their attention I was told when your old ones stop working we will just bring you a new one. They charged $300 for sensors we never received. This company is unethical, over priced, and poor customer service. Beware!! read more

Don't do it. They are crooks. We moved out of our house in June, paid off the equipment, and the new owners took over our monthly service charge. Vivint has been charging us AND THE NEW OWNERS every month and no matter what we do, they won't stop. We've spent hours on the phone with them, they say it's resolved and they sent a refund. We never receive the refund and then they charge us again. I'm not sure what we're going to do.. read more

We had a sales representative come by our house today trying to sell us a security system they had. I was not interested as we had our own cameras already. My husband was still talking to the sales representative when I walked away. When I returned, my husband had invited the sales representative to come inside the home (dining area) so I walked away. After their conversation, my husband had walked into our bedroom where I was and told me that the sales representative wanted to talk to me. I told my husband I was not interested as we had our own cameras already installed and I was busy. As soon as I said that, the sales representative had WALKED down the hall to the bedroom door and started trying to sell the security services to me even though my husband had already mentioned to him that I was not interested. It was then, where I felt as if my privacy had been invaded by this sales representative. This sales representative did not have any manners and just walked through our home like it was his trying to sell the security system. Please, please don't invite these people in. All my husband wanted was a quote and I wasn't interested, yet this person was trying to push his way around our house trying to get us to buy. Very unprofessional of this gentlemen. Oh, and by the way, the services this sales representative was trying to sell to us was going to cost around $250 a month, no thank you. read more

I woukd give zero stars but yelp makes me at least give one. This company has been a horror to work with. We have felt like a hiatage to their substandard service sue to being locked on a contract..customer service can never fix the issues we woukd have. Finally our contract is up a d we call to cancel and you woukd not believe the circus that ensues when you try to cancel your service. Please do yourself a favor and litterally use anyone else! read more

If a company wants to guarantee that I would rather get stabbed with 1000 used, HIV positive needles than conduct business with them, then they should do what Vivint does and send door-to-door salespeople everyday to my doorstep over the last year, despite me repeatedly and aggressively telling each one that I have zero interest in hearing about their cute "savings". Take your "savings" and shove it up your ass, and for the love of god, STOP KNOCKING ON MY DOOR AFTER A LONG WEEK'S WORK AND INTERRUPTING MY WEEKEND! read more

Your company sucks! I feel like you're only after money its so expensive. It started with setting it up and the guy lying telling us there was no extra fees come to find out in our county we are charged every year to have it activated. WHAT BULLSHIT! Then bought the fire alarms which wouldn't stop going off. We had the fire department show up and then you wanted to charge us a fee when it was YOUR faulty equipment. Called customer service at least 6 times just to get told to change the fucking battery then sent someone twice to move the alarms to other side of the house... still didnt work and was told you guys COULDN'T HELP us its OUR PROBLEM. Finally got ahold of a so called manger to get them removed and tried charging us and then tried getting it replaced with a camera and got charged a fee for that shit too. Then the so called 5 year batteries for back and garage door didn't even last a year called for that but those are my problem I have to buy those myself $80 each later. I had static noise come from the panel multiple times. The cameras only record when they want to. And not just this stuff either my mother also used this company to. She had her car STOLEN from her driveway and the camera didn't catch a single thing you did nothing to help her other than replace a camera CHARGER HER A FEE and o so sorry. She canceled the company and was told she owes $5,000 with no legal explanation as to why so she tried taking you to court and you dropped it. This whole company makes me sick. you guys are money hungry and some of the worse people I've ever had to deal with. read more

decent product unless you need to talk to someone. Spent 2 hours on the phone with a rep, Our door lock jammed and the internal mechanism broke. They attempted to tell us it was the wifi causing the issue when you can hear parts jingling in the auto door lock. After said 2 hours on chat / hold, they finally agreed to send a replacement, NOT A TECHNICIAN to fix the problem, in the meantime, we can't enter or exit our front door. I will never recommend this company to anyone. Left ADT for this nonsense. The fact that we have to wait two weeks to use our OWN front door because no technician can install the door lock, and we have to call them again once it arrives and install it ourselves... WORST CUSTOMER SERVICE! If i could give them -100 star reviews nothing would stop me. read more

I would give a negative 10 rating. We accepted their offer June 15 (wrong thing to do). Our story goes like this: Had 2 items installed on day of signing, was told tech would be out the next day to finish ( June 16th ). June 16th technician did not show up or call. We called Vivint. Vivint told us our appt was June 23rd we told them we wanted to cancel, did not receive the document to cancel. Sent acancel letter to documents@vivint.com. "Mike" assured that everything would be installed and complete. We gave it another chance. We had called to cancel the appt due to sickness and was told our appt was set for June 28, 2022. Again, no call and no show. When we called to inquire we were told our appt was set for July 7th. We finally were able to get a tech out on June 30th after a lot of yelling at their customer service/ loyalty people. June 30th tech shows up, installs more stuff but did not have all the items. He put us back on a rolling schedule for when the parts arrive. We weren't having it. Called on July 15th and spoke with "Gabby" same old line-can't cancel because it's out of your 3 day window. I don't even have a complete system but yet can't cancel? Was told a contract was forwarded to me. I haven't received my e-mail not postal mail. Gabby indicated to us that the 3 day window occurs when you are completely installed. Gabby had made a appointment for us for July 19th between the hours of 8-12. Guess what! No call and no show. We tried calling again and kept getting the call where no one can make a decision. Their only solution is to assure you that when they schedule a tech out everything will be complete. Out of frustration, gave up and tried the next day. July 20th, called again, this time we were on the phone for 2.5 hours explaining this over and over. Spoke to Gabby who then transferred us to to Brekkan, explained everything again. She advised we resend our cancel letter with a service # they assign and other information- didn't know we needed, Mike did not tell us ( Makes it easy on their end that they did not process due to missing information). She also spoke with their ROR people/ dept. to get approval because of all the mishaps. Thought we finally cancelled. Nope!! Received a call back from a Aarinetta, whose very gruff and matter of fact. She indicated they can't process the cancel because it's out of the 3 day window. I explained I just got off the with Brekkan and told what she said. Aarinetta said I don't know who that is and there isn't any notes ( after we were told there was before we hung up with Brekkan) but it's wrong. I explained what Gabby said regarding the 3 day window. Aarinetta said that was wrong and I wish they would stop telling people that. Looks like it's time to hire a lawyer! read more

2 days in a row a man came to the door offering packages the company has. He then proceeded to ask if he can come inside and look around. When told no he then proceeded to question what I was doing and where I was planning on going. He was asking what I did for a living and where I worked at. The second day he came he seemed to have forgotten the encounter we had the previous day and again asked to come inside to talk about paperwork. I understand these are working people with jobs but in my opinion that is an unprofessional way to go about business. read more

For all the folks on yelp that have had issues with Vivint, I highly recommend consulting with a lawyer. I also have had issues with this company, my first encounter was 6/24 by the time they were done blowing smoke up my ???? It was after midnight, yes I got suckered into it. I cancelled (it wasn't easy) and they got their equipment on 7/25, left holes all over my house, screws & wires on my driveway and sidewalk. My a/c didn't work after they took theirs and put mine back up saying it doesn't work, had no concern that the temp was in the high 90s and left me with no a/c and I'm 70 years old. Also when installing my doorbell that no longer rang in the house. There is so much more to this headache story but I just hit the major points that had me roaring mad. The point is this nightmare is cancelled thanks to Riley at Vivint, the only person who had any morals. If she couldn't or wouldn't help me then I already had a lawyer waiting, he suggested that I try to resolve this until it became unbearable to deal with. Good Luck everyone and don't give up the fight! read more

Vivint sucks app doesn't work most of the time and they only give you 3 days to decide. They installed our system half way and nothing worked after 3 days they finished and it still did not work right but to late to say no. Total rip off!!! read more

Not very timely! Took an entire evening to install to find out it was not set up correctly. The product is cool if you have no issues.

BEWARE. I requested the cancellation after they installed equipment that did not work. They have not shown to 3 appointments to remove the equipment. I believe I will have to take them to court to have them remove the equipment and cancel my loan. On top of that they ripped down my old system and refuse to reimburse me. All around they are crooks. They steal and lie. read more

How unprofessional to show up at my house after 9PM. I will never use this company! They have already been told no yet the come back.

If I could give a zero I would! They are quick to sign you up, won't take take no for answer but have the worst customer service when you change your mind. We have been trying to get them to pick up there equipment and have made multiple pickup appointments and no one shows up. So unprofessional. Horrible horrible service. Have lost hours off my life by sitting on hood. I turned them in to Better Business Bureau. I can't even believe their service! read more

Okay, like a fool I ordered this system. It sounded good. What I was really interested in was the doorbell camera which would alert you when a package was delivered and alert you should someone try to grab it. Well, not all was as good as described. For one reason or another, the doorbell could not be installed. Then the panel emits this huge red light on my wall when armed and a huge green light on my wall when disarmed, not a bright led, a huge light. No literature was provided with the security system, nor was any instruction, explanation given at the time of installation. Because the light really bothered me and because I actually felt that I was under surveillance, I called the following day to have the system removed. They were able to send out a technician to remove the equipment promptly. However, a huge hole was left in my wall that had just been skim coated, and my wooden wainscoting was splintered and had a hole through it! To top it all off, when my thermostat was replaced, the trim ring could be found nowhere! So much for everything being returned exactly to its former condition! Vivint is going to reimburse me for the damage, but I'm still left with the mess they made! Also this system is hard wired to your electricity, so if you lose power, you lose security. I'd look for another system. read more

It is my understanding that they pay their workforce by commission only. Poor salespeople are probably desperate. Sad.

Run as fast as you can away from this company!!! They are the most incompetent company I have ever dealt with in my life!!! They lose your payments, they double bill you, they turn your camera recording capability off on Halloween, they spam call you, there are problems with their equipment and if you say anything to them about it, their solution is for you to upgrade your equipment usually at the cost of $249. and the list goes on and on!!!! I bought an extra outdoor camera from them and paid them from my bill pay account from my bank, they lost the payment and want me to pay them again! I verified with my bank that they were paid, which they were paid electronically, as they have been paid with my monthly bills, but they want me to verify why they can't find my payment! I have spent the last 2 days on the phone with them with no results! The topper, they want you to recommend them to your family and friends and they ill give you a discount on your bill. Save yourself the headache and run! read more