I just want to say Kevin is awesome!! He got my car towed to his shop and his team got me into a rental asap and did all the paperwork for me. I was stressing out pretty bad but after he said not to worry and he would handle everything, he meant it. My car was finished a week ahead of schedule and he went out of the way to send me picture updates of my car coming back to life and the work is top notch. Highly recommend these guys! read more

Great operation. If you walk into their office, you can tell they care about their business and have spent a lot of time iterating to make things better. The result is a great customer experience. I came into the place with an unusual situation, where they would be the middle man between me and 3rd party who would act as the payee for my repairs. They easily won the both of us over with their great service. read more

I was sick and tired of being taken advantage of by body shops. VMS really went the extra mile to make me feel comfortable and explain every step of the way. Honest, and dependable. Thank you guys. read more

Excellent customer service! My vehicle was ready earlier than expected. I appreciate the constant communication to keep me informed on the status of my vehicle. Best of all their work is guaranteed so I left confident that if there are any future issues or concerns with the repairs they will take care of it. read more

I had my first accident. After, I was really anxious and stressed out about the next steps. Luckily however, I had my sister with me and she suggested I go to VMS. A few months prior VMS had repaired her vehicle. We called VMS right away and although they were going to close shortly, Kevin answered and welcomed us over to receive an estimate. I would especially like to comment on three things with regards to VMS: Their Customer Service, timeliness, and attention to detail/safety. While Kevin was calculating his estimate, he was very thorough in his observations and explanation of what need to be repaired. The damage was not just aesthetically displeasing (as I had originally thought) but signaled that my safety could be compromised if not repaired. My car was scheduled to be repaired by the 30th of the month. Since I heavily rely on having a car because of my long commute every day I was thrown into a panic. However, Maria at VMS was especially helpful as she assisted me with getting quotes from car rental providers. I was so surprised and happy with the consideration that she expressed and how quickly she got back to me with the quotes. Before leaving my car at VMS, Kevin made sure that I knew who I was leaving my car with. At every point there was always a face to a name. I met Koko who assured me that my car was in good hands and that he would be in communication with me throughout the process. I left my car at VMS feeling that it was in good hands. I did not expect what happened next... The entire time my car was with VMS, they made sure to maintain communication. When they couldn't reach me by phone, they made sure that I was kept updated via email and text. I cannot express how much this helped ease my nerves while I was without my car. I unexpectedly received a call from Koko on the 26th of the month notifying me that my car would be ready for pick up the next day. I was beyond excit3ed that my car was not only ready but that it was EARLIER than anticipated. Words cannot express how happy I am with the decision that I made to go to VMS. Although I received an estimate from another shop, something (not just my sister) assured me that this was the right decision. Today, I KNOW that I left my car in good hands and I thank the VMS team and technicians for all of their time and consideration to my car and my concerns. Throughout the entire time my car was being repaired, I can honestly say that all members of the VMS team were just as considerate as the moment they were when I first called to see if I can come in for an estimate. I would 100% recommend VMS. read more

I had an amazing experience here the staff was wonderful and friendly. They kept me updated on repairs as they happened and kept me well informed. My car looks absolutely amazing like it just came off the assembly line. Definitely will recommend this shop to anyone looking for body work. Thank you everyone at VMS for the wonderful experience read more

My husband got hit and we came here to get everything fixed! The service was amazing! They contacted us every step of the way and kept us informed! Best experience I have had. I would not go anywhere else! read more

I just wanna take the time and say thank you to all the VMS family , they are not just any auto body collision .. They treat you like family , their all very nice and polite .. I recently got into my first car accident and they took good care of my car , I was a little bummed out when it took a little longer than expected, but it happens after a tear down , unexpected damages are hidden .. Koko was kind to always keep me updated on the status , they went above and beyond to do a some work on my car that my insurance didn't wanna cover .. I was not expecting that at all , plus also they saved me $100 off my deductible.. Thank you guys so much for everything my car looks like the day I got it from the dealership.. I would recommend them to anyone out there looking for the best auto body collision shop .. To Kevin the owner thank you for doing the work my insurance didn't cover and no charge it truly means a lot , to Maria who's just a sweetheart so kind and polite and always knew who I was when I called .. Thank you VMS and sorry I'm a little late on the review .. Keep up that amazing work you guys do !!! :) read more

I Crashed my 2017 Nissan Maxima and I am so thankful to have picked VMS to fix my car up. Since i first walked in the door, EVERYONE is so nice and understanding. The receptionist, Koko and the manager were top notch and overall great people. They really took care of me and my car and I will forever be indebted with them! I STRONGLY recommend bringing your car here! They have a great thing going for them and I see this company becoming something huge! I have a family business which focuses on catering all over North Hollywood and have 7 company cars, god forbid that nothing happens to them but if something does i know exactly where to take them to get them fixed! Thank You Again VMS! read more

Wow! These guys did a kick-ass job on my Lexus! Some idiot t-boned me in Glendale and I was saddened to see my Lexus in shambles... but sure enough VMS came along and made my car look just like the day I rolled off the dealership lot! What more? Their customer service rep called me to give me regular updates on the progress of my ride. If I ever need another body shop (hopefully I won't), I'll head over to VMS! read more

Received the absolute best service from VMS. Not only did they do a great job with my car, but the whole VMS team made sure everything was nice and easy for me. They fixed damage on my back bumper, which looks brand new, and even completed the job sooner than the estimated time! I couldn't have asked for better service and quality of repair. They are amazing and I wouldnt take my car anywhere else. read more

Thanks to KoKo I got my car back. In two weeks. What I like about is that customer service was great and KoKo took care of everything. All I did was drop off my car at the shop and he had the adjuster came to the shop to work out an amount that was damaged to my car when it got hit. KoKo and his team was very professional about updating the status of the car the whole time. I didn't have to worry about it. The best part was I got my car back days earlier then it was estimated and it looks better then when I brought it in. Thank you KoKo and his team! Much appreciation. Happy customer. read more

I was NEVER asked to write this review, this place is so good that I just had to write it. Definitely the best customer service, everyone in the office was so kind. They give you all the information you need to know up front. Koko is such a professional, kind, knowledgeable man. We felt no reservations in leaving our cars to them. The establishment is clean and well kept. We took our 2001 Toyota Camry, older vehicle banged up a little ... the car was unrecognizable with the repairs they made. They gave us an estimated date the car was to be completed, it was exactly the date promised ... received a few text messages of the progress of our car. I am positive that anyone needing attention to their loved vehicle will be more than happy with the outstanding customer service, and the work performed on their car. I can't rave enough about what a great place to have your car repaired. I would HIGHLY recommend VMS Auto Body Collision Center to anyone needing body repairs on their car. Thank you VMS for holding your establishment to high standards, great job! read more

I had my car repaired at vms collision center. The staff are very helpful, friendly and they made you feel at ease at once. Service was excellent. They update you daily on your car's work progress. I would definitely recommend them to my family and friends. read more

I was referred here by a friend who had his car worked on. I met with Kevin just to get an estimate and ended up picking their business to work on my car. Kevin was very helpful and had arranged the car rental as well with my insurance. They kept me updated throughout the course of the repair and they were true professionals. I was at ease with how they treated me and definitely will recommend family and friends who needs to get their damaged car worked on their shop. read more

Awesome experience! My car had two different claims active at the time and they were both taken care of completely. The car looks excellent and the customer service was superb. read more

One of the most professional auto collision centers I have ever seen. My wife was recently involved in a rear collision accident which was very unfortunate and stressful. I took the vehicle to V.M.S and Kevin could not have been any more helpful. He helped us through the entire process very easily and provided us with a rental car on the spot. CLASS "A" SERVICE. I would definitely recommend this place to everyone! read more

As a business owner myself, it is easy to recognize the work ethic and pride in ownership that is evident at VMS. Putting the customer's needs first, going above and beyond, standing by their work, giving options and practical advice are things you can expect. These are not slogans merely paid lip service here, it is truly how they conduct their business. I hope not to need to see them too often, but this is where I will go, and highly recommend you to as well. read more

I cannot say enough about VMS. My truck is a magnet for other cars. I have been hit four times in the past three years and was only driving once. The last time was while I was parked at work and someone decided to take out my bumper and not leave a note. Kevin, one of the owners, took such great care of me with an extremely fast turn around and expert work. Really fantastic. read more

Incredible service!! I didn't know how the process typically would work and Kevin was extremely helpful and informative throughout the whole process. On top of that, the work was flawless. Impeccable attention to detail and fantastic customer service. Even though I've moved further from Pasadena, I'm taking my car to Kevin anytime I need to (hopefully I won't have to). read more

Just had my car repaired at VMS auto body and I must say that it was an outstanding experience. The body of work that they did was absolutely perfect and the professionalism and service they provided was amazing. Great work, great experience, and great people. Thank you VMS for setting the bar high and always outperforming! read more

This place is so awesome. They are really good at what they do and they are fast. They also have a family owned feel to them. They go above and beyond normal and I really mean this. They worked with us on our payment and were so patient and kind. I would recommend this place to everyone. They are great. I really can't say enough good things about this place. Thank you for fixing my bfs car and being so helpful and understanding! Love you guys!! His Lexus looks brand new and feels great its perfect!!! read more

I just picked up my car from VMS today and I want to commend them again for their excellent work quality. They released my car looking brand new and fully detailed. From the time they sent a flat bed to pick up my car until my car was released from the shop, their customer service was excellent! It's the third time I've been to VMS for repairs and I'm highly satisfied with each visit. I live quite far from them but it's well worth it. Thanks again VMS team! read more

Thank you to the VMS crew for wonderful customer service and an outstanding job on my car. I definitely recommend this shop for any car repair. read more

I am 100% satisfied with the work VMS Auto Body Collision Center did on my 2018 Kia Optima. I would highly recommend them to anyone.I was impressed with their expediency and beautiful workmanship, most of all their honesty and the fact that they provide amazing customer service. read more

I don't write much reviews, but these guys are the best of the best!!! I had some rear bumper issues because of prior situation at the auto show, so I decided to look for few body shops in the area and found VMS Auto Body. I have never experience such a great customer service and friendly environment. Sako and Koko have the industry knowledge and knows what they are doing. The best things about it was that they completed my rear bumper painting in just day and half which blew my mind! Anyway, I will refer many of my friends here and I am hoping to take my car back to work on some custom work to my Special Edition Camaro SLP street modified beast! Thanks Sako for all your support and taking care of my car. read more

First impressions and customer service are everything for a business and I must say VMS Auto Body succeeded my expectations ! From the initial conversation on the phone , to the moment I stepped foot into this place. I was referred by a colleague from work and assured me I was in great hands. I live in El Segundo and wanted a referral that I could trust completely . I spoke to Kevin and he was nothing but courteous and professional on the phone , he offered me directions to his establishment , and assured me that everything would be handled and I would have my car back in a couple of days . Kevin then called me early to tell me it that it was washed &clean and ready to be picked up . I arrived and was greeted with a warm smile and offered are refreshing beverage . I couldn't be happier with my car and the great service I received at VMS . I drove 45 min to take car to VMS and it was worth every penny & the gas it took to get there ! Thank you Kevin and VMS for the impeccable service I received and would highly recommend you to anyone I know . :)))))) read more

I would recommend VMS to anybody. They had amazing service and they would keep me up-to-date through text updates frequently. The staff was so helpful and kind they explained every process thoroughly. They went above and beyond with fixing my car. It looks brand new and I've never been happier. They even had it done days before the expected finish date! Excellent customer service and impeccable work thank you so much for VMS! read more

Someone hit my car in a parking lot and I was pretty upset about it. I'm not from this area so I went to yelp to find some good places to repair my vehicle. I ended up driving around to four different places to see which one I liked best and who gave me the best price. I came across VMS and from the second I walked in I felt like they really cared about me. Not only is their customer service amazing, but their price was the best too. I just picked up my car and the part that was damaged looks brand new. Their work is great and their customer service is seriously awesome. I would highly recommend going here to anyone, even if the drive is a little far away!! I promise you won't be disappointed. I won't be going anywhere else but here for car repairs in the future. read more

Being involved in a car accident is never a fun or easy thing.. Its generally super stressful... I am glad I was referred to VMS by my cousin who had an amazing experience there. From the moment I called to check if my insurance was accepted the customer service rep (a female) was patient, considerate and very helpful. I appreciated her honesty and followup.. I knew I was in good hands. I made an appt to drop off my car on my lunch break and I was in and out w my rental within 15-20 minutes. Kevin was helpful and informative and I never felt pressured or like I was in the dark about the process.. I was in good hands with both him and Koko... I appreciated the text updates on all the stages of repair, my car was even finished earlier than promised, and in fact they were able to buff out some scratches not even caused by the accident. It was great to receive my car back functioning and looking brand new again. I will definitely recommend this shop and if ever needed be a repeat customer. read more

Great quality and caring staff. The right side of my car was wrecked but it barely took a week to finish. Cleaned the inside and the outside of the car. They made the transitions very smooth and took care of the rental. Thanks again for everything read more

Was in an auto accident which was not my fault. Called Kevin to ask some information in the beginning. Koko eventually took care of me as soon as the other party insurance company accept liability. Highly recommend read more

Ford 2015 mustang. The insurance was trying to give me 1400 dollars for a hit that someone did on my left side door. I took it here and they helped me out to make the insurance pay more because in reality the cost of my damage was worth almost 3000 dollars. I am real happy of how the car came out I got a new door for a new car like coco said lol. Thank you very much. The car looks brand new again like nothing ever happened to it (: read more

Go ahead and scrape your car against a bush or fire hydrant to have the opportunity to work with this incredible team. The reviews drove me to have a small repair done but they treated me as if they we're doing a total restore of a Italian sports car. I won't going into details but they went above and beyond to take care of this customer. I would not hesitate to refer family or friends. Kevin genuinely cares that his customers are satisfied. read more

Brought my truck to them to replace both front fenders. The constant contact I had with COCO" was above and beyond my expectations. I just got my truck back and I couldn't be happier with the outcome! I would definitely recommend this place to anyone! Not only did my truck come out great, the customer service was beyond excellent, great attitude, easy to talk to, not pushy at all, very straight forward people and great environment. Thanks A LOT guys and gals! read more

VMS has exceeded my expectations !! My car was badly damaged on the entire right side. The passenger window, both doors, bumper, tires, rims.. Everything ! I am extremely happy that I decided to take my car to VMS. They have truly done an amazing job. From day one they made me feel very comfortable and they made everything very easy. Their customer service is truly amazing. They reassured me that everything would be taken care of. Having gone through the stress of the accident and being put on hold for long periods of time from the insurance companies VMS staff really made everything simple. I am truly grateful for that. Koko and Kevin were always available for any question I had. The repair status update text messages were great in keeping me up to date with the repairs being done on my car. Overall I'm very satisfied with the service VMS has given me. My car looks brand new ! Thank you to all the VMS staff for everything!! read more

Everyone at VMS went out of their way to make me feel comfortable and I felt very comfortable with my entire experience at VMS. They were very quick and did a great job fixing my car, and even washed it for me! They deserve more than 5 stars for their excellent service and helpfulness. read more

VMS Auto Collision Center is a very good place- to go when you need your cars body repaired.They are very efficient in their work, They constantly keep you updated, by sending you text alerts. When our car was there, they let us know when it was approved by our insurance for repair. Secondly, they alerted us when car parts were ordered . Third, they alerted us when all parts were received at their shop. Lastly, they informed us of a target date in which the car would be ready....VMS continued to remind us that everything was on track, and that they still had a completion date of Jan 5th.....I really liked how they kept us well informed every step of the way. Can't wait to see how thorough they were in repairing the car back to its original Condition. read more

Great customer service from start to finish! A place where you feel like family and don't need to worry about getting ripped off. Left with my car looking better than before my fender bender. Loved the text message updates and getting my car done even before it was promised. Thanks VMS! read more

So this cute little lady rear ended me and I needed a new bumper, after picking an auto shop I usually go to and having them delay services I called the lady's insurance (Farmers) and they referred me to VMS which was literally 5 minutes away. As soon as I walked in the shop I was greeted and offered cold water by the cute little receptionist. The lobby was very clean and everyone was very attentive. Complete opposite of my other shop which I won't be going to anymore. VMS serviced my car that day, not only did they send text messages about updates to my vehicle but they were done with the repairs sooner then they estimated. SWEET! they also arranged for enterprise car rental to pick me up so that I can get a rental covered by the other parties insurance. My experience with them was amazing. A true quality service experience. I rarely do yelp reviews because I'm lazy but this service was so amazing it be a shame if I didn't. They also sent me a star bucks gift card with a hand written note, now that's far and few for businesses to take it to a personal level to show their appreciation. We need more business etiquette like this in the world. Thank you so much for fixing my vehicle and for showing what top notch customer service and quality auto repair should be. My service dates were 4/18-4/20/2016. Sorry for the delay of the review, new job training has been intense. In closing I Highly recommend their collision center. read more