Hello my name is Jorge Padilla, I am writing this review on behalf of my fiance who is at this moment still in Mexico City with her family when she was suppose to be back on Sunday "My complain to my experience is that the day that I was suppose to fly which March 31st my original confirmation flight number CSXWGA , I arrived at the airport two hours ahead of schedule and when I was waiting in a long line for customs'. When It was my turn to be checked and my turn to go through security clearance, I realized I had lost my Customs Declaration form, the security would not let me board the plane without until I purchased a new one to fill out and hand it in to board my flight. I was to all over the airport from one location to another which each department redirecting to another part of the airport to purchase Customs Declaration form, and each department did not have one and told me to go to another location. I spent more than an hour trying to find and get Customs Declaration form, and when I went back to security and let them know that no one was helping me get one and my flight was soon ready for takeoff they still did not help me or let get on my flight. The Volaris staff at the airport did not offer to reschedule my flight NO HELP at all, instead they told I had to buy a new flight ticket for twice the amount I had bought my around trip ticket just to get back home. I also found after that the airline security and staff of the airport are suppose to give passengers Customs Declaration forms when they have been lost or misplaced free of charge, instead they wanted to pay for it and send me all over the airport and every department told me to try another location and no one seemed to help at all. My fiancé, spoke to customer service on the phone and they him I had to buy another flight ticket because they couldn't help out. So, he bought me a one-way trip flight through the website for tomorrow 4/2/2013 here the confirmation code for that flight CLRFVE. I want the office of Volaris to refund me my flight purchase for I lost two days of work and was stuck in airport, and Volaris staff did not help me at all and made my visit a living nightmare! This should not have happened, Mexico city airport are very corrupted and did everything they could to ruin my visit to Mexico." - Tracy Romero Now I am simply advising other people to be very cautious when using Volaris airline, after hearing about what had happened to me fiance, I also learned the same incidents had happened to a few of my relatives, my mother, and friends of the family as well. Please spread the word read more

If i could give 0 stars i f***ing would. Volaris is absolutely the worst airline ever so maybe if you're thinking bout booking a flight-- check aeromexico. I arrived about an 1 hr and half early, which ultimately wasnt early enough and they didn't let me on the plane for a flight i booked months ago. I also had paid online for 2 xtra 55lb luggage, which in the end i had to repurchase. I had to come back the next day and finally fly, tried to claim the xtra baggage i had already paid for and resulted in an overall loss of $120 plus an additional of that because they did not compensate me for the bags. Fuck volaris and fuck any vague ass airline principals that strategically fucks over the customer in the name of capitalistic greed. read more

Oak, CA to Mexico City. Airborne Oak airport at 12:20 AM. Four of cabin crews gathered immediately at front 'kitchen' and had a snack and chatting party all the way until 1 hour before landing at Mexico city. They don't speak English very well and most of announcement were in Spanish language. Flight was pretty good and gentle BUT their service was almost '0'. Do not expect too much just ride on and sleep until get your destination. No more no less read more

this was some of the most inane customer service that i've ever had. it's too absurd to even try to capture on yelp. suffice to say, that they kept saying 'dont worry' as they made mistake after mistake. even the supervisor blew it THREE times. read more

DO NOT RECOMMEND!!! The first flight of our one stop trip to Cancun was delayed 55 mins and we had to make it to the second flight by 6:45am. We landed at 6am. 45 min is not enough time to go through the whole immigration process not to mention that literally everyone was rushing to get out as well. By the time we made it to the gate it was already closed and the attendant told us to reschedule our flight even though they were the ones that delayed our first flight. Not to mention that their customer service was terrible. I'm not overreacting either. Over 20 people missed the flight and the attendants were not even apologetic and seemed rather annoyed. There was no compensation what so ever and I waited 9 hours to get on the next plane available and wasted precious family time. Congratulations Volaris you have officially ruined my vacation. read more

I've never flown on Volaris and hopefully never will. My friend needed help with an electronic credit and I foolishly offered to help. I have traveled a lot and honestly, I wish Yelp offered Zero or Negative Stars. Their telephone customer service is horrendous. What a disgrace to the travel industry. read more

Worst experience ever, I tried to save 20dollars and not fly Aeromexico worst mistake ever. I was there two hours early at the Tijuana airport going to Leon, they said my flight was close 45 from schedule time, Andrea was the supervisor yelling at me telling me that I don't listen and that next time I should pay more attention to instructions so I don't lose my flight, they change my flight to Guadalajara after I complained but they still charge me 80dollars extra for what they said it was my mistake. NEVER AGAIN VOLARIS read more

Is there any one out there who has the address for the "agent for service of process" for Volaris? I live in Los Angeles and I would be grateful for the help. I am in the process of suing this airline and I need this information. i'll make this story short and sweet. Bought tickets from Volaris for a flight from L.A. to Guadalajara. When i arrived at the airport they claim that i asked for refund of my "Non refundalbe tickets" I did not have a reservation. They forced me to by last minute tickets with them for 4 times the amount of my previous reservation ( over $1600) Please help. Volaris customer service is non existent read more

Overcharged us and refused to refund the difference. Website has been broken every time I try to use it. Phone support is a never-ending loop, where, as soon as they hear your voice, they transfer you. Back and forth you go like a ping-pong ball tournament. The only emails that get a response happen magically only after you dispute a transaction with your credit card company (forget using Paypal to dispute anything - they're worthless). We go to check in and they had just changed the carry-on baggage size, making our carry-ons slightly oversized. No problem, we can repack... Except they wouldn't give us back our checked bags because they wanted the $30/bag fee ($120 total). Scammers. The only saving grace is that, if you purchase your ticket in pesos using Paypal instead of in USD, you pay a little less. In fact, their VClub membership COSTS SIGNIFICANTLY LESS WHEN PAYING IN PESOS WITH PAYPAL - even from the US. They will tell you it can't be done but it was the easiest way to check out (their normal credit card processing was broken - that's how we found out). Free advice. Now, if only I could sell my Vclub membership... Plane had a disgusting odor like someone had stepped in a really, really sick (on the verge of death) dog's poop. The plane was nearly empty so it was easy to confirm that it was coming from the plane itself. Sort of prepped us for Mexico's big cities... read more

Worst airline ever. You ended up paying more than any other airlines. the only reason I flew with Volaris was because I wanted to come home after 8pm from Guadalajara,Mexico. Service sucks !! read more

I booked a one way flight from Mexico City to Las Vegas since Viva aerobus cancelled my flight and I needed to fly back on a specific day. I got it for the same price, so I'm thinking all is good. There was a layover in Guadalajara but no big deal. I check in and when I'm waiting in the terminal I get an email saying my flight is delayed an hour. But what's strange is that it wasn't showing up on the airport monitors. So I started talking to other Volaris employees who later confirmed this. Once i realized that I was going to miss my connecting flight and be stuck in Guadalajara overnight, I had to book another ticket with American airlines. So I spent an extra $200 to finally get back to Las Vegas. And volaris said they wouldn't give me any refund. Volaris is such a rip off! Between my experiences with viva aerobus and volaris I don't know which airlines sucks more! All i know is that i won't fly with these airlines ever again! read more

Terrible, terrible service!!. Mother in law got sick so husband had to return with her but was charged $1000.00 dollars three hours before flight left. When they checked in, didn't realize her card had expired to return, but they didn't say anything about that when she boarded. So Volaris kept $1000.00 dollars, plus the original returning amount because we paid round trip, and we had to go to a completly different airline & pay another $400.00 dollars there. VOLARIS should be ashamed!! They refused to give us a credit for future flights or any reimbursement at all!!! read more

I am posting to warn away any future travelers from this airline and it's extreme lack of even minimally good customer service. My husband and I have tried so hard to resolve a refund issue with this company and nothing has come of it in weeks. We booked a flight from San Juan to Cancun in March, but our plans changed due to the Zika virus outbreak in that area. We called to cancel and get our flights refunded 4 times the next day - well within the 24hr cancellation window their website provides - and three times my husband was on hold for 15-30 minutes each time and was then hung up on with no warning. The 4th time he called, he did so in the evening before their customer service department closed and the woman put him on hold for a full half hour before coming back on the line to tell him the customer service department had closed so he needed to call back another time. He was assured cancelling his flight at any future date would be fine since he had called within the 24hr window of booking it. They put a record of his call to cancel and get a refund on our booking account but when we called back, they won't refund the flight costs. This process -just to get the answer that they now won't refund our money- has taken over 5 followup phone calls, multiple departments and at least two hours on hold waiting for answers from multiple "customer service" representatives to give us little to no information and transfer us yet again to another person. We are appalled by the way we've been treated in this whole process and would hate for anyone else to experience the same with this company. read more

Everything you have read about this airline is true. Volaris is the absolute worst airline out there. DO NOT FLY VOLARIS!!! We were scheduled to fly from Oakland to Mexico City and then onto Cancun. The flight was over an hour late even though the Volaris employees kept saying it was on time. NO ONE SPOKE ENGLISH and every announcement was in Spanish. So we kept having to go up to the podium and ask them in person what the update was. Once we got on the plane it was the tightest most uncomfortable seating I have ever experienced. Again on the plane all announcements were in Spanish and nothing was translated to English. The flight was 4.5 hours and it was 3.5 hours into the flight before anyone was offered anything to drink. The row in front of me was 3 kids and they all had their seats reclined. The row behind me was also 3 kids who were kicking the tray tables. The only saving grace was that the window seat was not taken in our aisle so my boyfriend moved to that seat and we both were able to angle our bodies sideways so that we had room to sit. The AC didn't seem to work and it was not only stuffy but there was a funky smell on board as well. Once we got to Mexico City we then had to exit the plane onto the tarmac and then the entire plane of people was crammed into a bus and taken on a ride through the airport at 4:00am over to Customs. Then we missed the connection to Cancun and because no one at Volaris speaks English they couldn't help us try to find a new flight. Once we found a Volaris ticket counter we were told it would be EIGHT HOURS before the next flight to Cancun!! We purchased tickets on AeroMexico and got the hell out of Mexico City and the hell away from Volaris Airlines - who also after all that, lost our luggage!!! Volaris SUCKS !! read more

Had a reservation for my honeymoon to Cabo, Volaris emailed 3 weeks before flight to say flight was cancelled. When I asked the reason, they said "I don't know". They attempted to find a replacement flight, and the best they could do was two nights in advance and two nights later staying in a hotel in Mexico City. Was not understanding at all when I told him that we can not take 4 additional days off from work. I asked him "how is this good customer service" and the man on the phone replied "this is not the customer service department". All in all, I cancelled with them completely and booked with a more reputable airline. Do not book with Volaris if you want reliable and courteous service. read more

When booking my reservation I used their calendar which was incorrect, they were off by a day (I have screenshot proof) and it wasn't until close to my reservation that I noticed it was wrong. So I booked my flight with someone else and tried to cancel my Volaris flight. I would have even been fine with Volaris credit because I fly so frequently to Mexico. They told me no at first but I told them it wasn't my fault so then they said that someone else will contact me to help me with my query. I asked if I should extend my flight that way it doesn't expire before it gets resolved. They said no I didn't need to that someone will contact me in time. No one ever contacted me and my flight expired. I called them and emailed them explaining that I still needed help but they said there was nothing they can do because my flight was expired. This was total BS, they kept my $350 and I never heard from them again. This was over a year ago and I haven't flown with them since. read more

I'm glad I checked the reviews before buying tickets, some relatives and myself included have had some really bad experiences with Volaris, Viva, InterJet and Aeromexico so I'll stay away from any Mexican airline, maybe some day these companies will learn and treat their customers like they should. read more

Dont use Rental car service, because if you have an issue with them, they will tell you oh well sorry for your luck...they would rather side with their partners than with their customers...your better off booking the car on your own...by the way the rental car company was Mex Rental Cars read more

I made reservations yesterday for multiple Volaris flight segments for my wife and I for later this month. We haven't even flown yet, and already the experience is terrible. I was prepared for all the hidden fees - even with the fees, we thought this would be more convenient and cheaper than flying other airlines from SFO. Unfortunately, this airline has the world's worst IT infrastructure. Their website and app basically don't work and lack super simple and expected functionality. Even though I paid extra for extra legroom in the first row, and clearly selected seat 1F during the booking process, the email confirmation shows me in seat 19F. What's worse, neither the website nor app will let me change it. At least I can see this reservation online - we still can't see my wife's reservation online. And another reservation I made still never resulted in an email confirmation, despite being able to see it online. I I haven't had tune to call Volaris today (I fear this would take hours to clear up), but I tweeted them this morning. They immediately responded via DM and asked for info, but 9 hours later, they still haven't replied to what I sent. I wish it was a matter of just having to pay a bunch of fees - their systems are so terrible that they won't currently allow me to pay for the basic services that we want. I'm not looking forward to the actual flights - this airline is a joke. read more

Just checked into Volaris for my trip to Mexico. I generally like this airline, but lately I've been getting irritated by its "hidden" fees. They charge $45 for each bag, EACH way. That means that you have to pay an extra $90, on top of your airfare. But wait, that's not nearly all. If you don't pay for the bags online, you pay $55 at the airport! PLUS, I just found out that once you try to check in, they tell you that unless you get your boarding pass online, it will cost you $8!!! AND they don't tell you this ahead of time, so you will find yourself at the check in counter, already anxious and irritated from the long line (luckily tonight I was the first one in line!), having to make a choice 1. Open up your phone, install the Volaris app, enter all of your personal information, including passport number (Remember there is a long line of irritated people looking at you, wondering why you're taking so long!), and retrieve your boarding pass. Or 2. Pay the $8 and save yourself - and all the other 50, pissed off passengers behind you- the headache of choice #1!!! But wait! What if you're a 70 year old lady, who doesn't speak English, let alone understand the technology of a cell phone??? Yeah, that happened to the lady behind me. Oh but wait!! When this innocent little lady attempted to pay the $8, they told her they don't accept cash!!! Then they instructed her to go somewhere else to buy a cash card!!! Luckily for this lady, I'm a nice guy, so I paid for her boarding pass with my cc. Volaris Sucks‼ read more

Well they should put an office here in America to make our claims and to sue for infringements to changes of flights due to administrative issues ..and without respecting the passenger offering Vouchers of 200 dlls each and denied..later.. and say paid for Taxi after the ball and passed it to different departments ... hopefully improve and know that the passenger deserves to be treated with respect and not be stolen ... and hopefully also improve the menu ... not for being Mexican We eat huevonas soups (maruchans)and potato cthrownhips ... Only if you're in the best seats you reach Sandwich ... To me They canceled a flight from Morelia to Tijuana to Cd Juarez final destination without notice ... I realized while I tried to print my tickets .and rearranged the exit out of Guadalajara and the inconvenience they to give 6 Vouchers of 200 US dlls. Each because We were 6 passagers..after more than a month of calls as a 15 in total not get shit back...I replied that never offered anything and yet they had offered me for Taxi ... what it is a lie and had to Morelia to Guadalajara use private transportation with our own expenses and have not received a penny of this vounch of liars and all are thrown the ball .... never flight again and..F.. $ & @ $ Volaris and Call Center .... read more

Volaris - Airlines Near Me - Oakland, California

Due to the Corona virus I rescheduled my flight with Volaris on their website. According to Volaris I would not be charged for the change only the difference in flight costs. The difference in flight costs were $22.00 plus taxes. Volaris charged my credit card $162.00. After several disconnects with Volaris I finally spoke to Miguel. Miguel said I was incorrectly charged and to call my credit card company and to send an email to Volaris. Never received a response to my email from Volaris. I have tried Calling Volaris at least 30 times and eventually I am placed on hold and after a few minutes the call disconnects. I am not the only customer who has been overcharged. I understand that Volaris is dealing with an unexpected event and they are very busy. Miguel should have taken care of the over charge. I have spent several hours trying to reach Volaris without success. Volaris sucks. read more

Have used Volaris for family and friends and up until now no problem. My issue is I bought the highest rate - "Want It All fare level, changes are unlimited and at no charge, however if the ticket has a different price on the date of your change, you will be required to cover the difference." BEWARE: It's not true. It's better to buy the $50 exchange ticket rate which we've used for family. They will not let you book another flight, route or date unless you pay the new highest rate for that date. In other words, although there are plenty of flights available they are at the two lower rates and you are not allowed to book those, even if it meant giving up the "non-refundable" difference so you could complete your trip. The "want it all" charges about $100 extra and you cannot book other flights or routes. It's taken me two days on line and on the phone with customer service. Finally was able to find a flight 6 months in the future to book at the same rate. read more

Honestly one of the worst experiences we've ever had with any airline and we have flown all over the world on many different airlines. This by no means is our first rodeo. We do not recommend this airline to anybody. We will NEVER fly them again!!!!!! read more

Really bad coustomer service, my flight was delayed 2 hours causing me to loose another flight. They didnt want to give me a reason of why the flight was delayed so later on i found out they hadnt sold enough tickes. My flight was at 1.56pm and we ended up on the 3.45 flight. They just try to cram everyone into one airplane so they dont loose money. Id never fly with volaris again. read more

do NOT fly Volaris! WORST airline, worst customer service I have EVER had the displeasure to receive. Kicked my family member out of an exit row seat paid extra for months in advance, didn't need to check a bag but had to wait a full hour in that huge line be given a separated single seat at back of plane and told gate agents would need to help, gate agents did NOTHING to help, in fact after another of HOUR of being mostly IGNORED by them was told there was nothing they could do - AND "I" could contact Volaris upon my return to be given a voucher to compensate for the extra fee I'd previously paid for the one family member they separated to a back row seat!!! When on the plane we discovered the seat was given to someone that did NOT purchase seats in advance together but wanted to sea closer together - I guess they deserved priority because they were of Hispanic decent rather than Caucasian?? (that's certainly what the service made us FEEL had happened) From now on I am definitely spending a little more to fly American Airlines and STRONGLY recommend you do the same! NEVER EVER AGAIN!!! DO NOT FLY VOLARIS! read more

Our direct flight was canceled a month and a half away from our date. We had to settle with a lay over to keep same dates due to reservations of our hotel no more rooms available. Very upset because I requested and paid for a direct flight. I believe they are using a bait and swtch techinic or resaling our direct flights for more and claiming cancelation due to logistic reasons. They need to be invistigated by the Better Business Bureau. To many similar complaints. read more

Careful buying online!!! I thought I was just buying a seat with a carry on but I ended getting charged an extra $150 for some club membership. Unfortunately, I didn't realize this until after the 24 hour period. Hopefully the flight will be better than the online purchase experience. read more

This is a airline has false advertisement ( more flexibility) I purchase tickets now they are telling me that I cant not do changes to the flight... that the airline had some changes in the policy and what I paid for is not longer available.... I ask to talk to some one to take care of this problem and they told me now manager available and if I want to hold is close to 20 minutes... The worst service I had in a long time... read more

They don't deserve even one start. Their customer service SUCKS!!!! They charged me twice for extra baggage when I purchased it in advance. Their employees didn't care that I had my receipts!!! WTF!!!!! I would never use them ever again and will make sure to share my experience so other people can choose another airline!!!!! WORST EXPERIENCE EVER! read more

Terrible Refund Policies my husband suffered an accident while traveling in Mexico and was able to communicate. We ended up flying him via air ambulance and. I was unaware of his flight information until I found the reservations. When I contacted Volaris on a possibility of getting a refund they quoted me the policy that I needed to have contacted them prior to flight. No compassion, no sympathy and no solutions or exceptions. Think twice before booking flights with them read more

First of all I only fly Volaris because they're the only airline with a direct flight from Tijuana to Colima. Second, it's damn near impossible to even set up a reservation. The site constantly crashes and is completely unreliable. I've been trying to pay for extra luggage/sports equipment ahead of time, but they're making it as difficult as possible. They won't let you pay online, and you have to call... SO far I have been unable to get ahold of a single real representative as I've been on hold for 45 mins... This is ignoring the fact that seating is atrocious for anybody over 6 feet tall. They have the absolute smallest seats I've ever seen on an airline. My whole family has to reserve aisle seats for some reasonable leg room. I don't know how they stay in business. It honestly just doesn't seem legal even by Mexico's standards. read more

I had mostly good experiences with volaris.They have flight delays and cancellation like other companies; but they accomodate you. What I especially like with volaris is their flexibility to make changes online. And they also have really good bargains. read more

How is this airline still in business. This company is literally garbage. Never fly with them. They cancelled my flight and only offered a $50 voucher that was good for 6 months. They cancelled only days before the flight so of course it was more expensive to book with another airline the same destination. read more

It's true Volaris is gaining popularity for its cheap prices; however, customer beware, you pay what you get for. I booked my travel 5 months in advance and got CHEAP rountrip tickets for my family, including our 5 year old daughter from Oakland to Guadalajara. We recently completed our travel. The service to Guadalajara was average; the trip back was a nightmare. Apparently, they cancelled our return flight awhile ago but we were NOT notified. Furthermore, the staff neglected to inform us that we did not have a return flight because it no longer existed!!! We arrived at the airport and were told that our flight did not exist, that it was cancelled awhile ago and that they tried to contact us to inform us about the changed. I did not receive an email, nor a message from them. They offered us the only flight available to Oakland that day which meant that we would need to wait 9 hours ( a total of 6 additional hours from our original flight time) at the airport. This is a NIGHTMARE particularly when you are traveling with your children!!! Definately, two thumbs DOWN for this airline. read more

Volaris Airline is the worst airline ever. they charged me $150 us dollar for a extra luggage only 25 lbs. they don't have customer service to solve the issue. No viajen en volaris tiene un pesimo servicio y por otra maleta de 25 lbs les cobran $150.00. no tienen servicio al cliente para quejarse. evitensen dolor de cabeza read more

I purchased my ticket online from GDL to CUN and received the tracking and purchase confirmation from Volaris. Also the money was deducted from my bank account. However when I arrived to the front desk I was told the money was refunded back my account as per my bank request which I found it wasn't true. I offer to pay in cash again (I was planning to investigate the problem later) but they wanted to sell me tickets at a 50% higher price. I refused to pay and asked for my money back since I was totally sure they money was never refunded (I had my bank rep on the line). The Volaris supervisor Enrique Muciño at Guadalajara airport refused to help me or at least guide me to get my money back, instead he yelled at me and called the cops because I was refusing to move away from the front desk ( I wanted an explanation of why they claim my money was refunded when it wasn't....and if there wasn't an explanation I wanted my money or boarding passes) The cops show up and recommended I file a complaint with Profeco. So I left and ended up losing my flight. After filing a complaint with Profeco Volaris refunded my money a week later without an explanation. I found out this is a common mal-practice from Volaris. If you do not print out your boarding passes from your home computer you are taking the chance of experiencing the same thing I went thru. So be very careful with this airline and if you have other options DO NOT FLIGHT WITH THEM...I'll never do it myself for sure!!! read more

Whoever programmed their website ought to be napalmed. Words can't begin to describe such design and implementation failure.

I'm trying to warn you. Do not take this airline. They advertise prices on their website like the cost of an extra bag as $49 but at check-in charge $100. I guess the airlines do not have to honor their web prices. read more

IF I CAN GIVE THEM NO STARS I WOULD!! I would never I mean ever fly out of volaris again, I don't care if they have a promo for a $1 flight. Communication sucks with this company and they are rude as well!! In Puerto Vallarta, they changed my flight time with no heads up, I missed my flight I had to re pay for a flight that i originally bought myself and then i kept asking the dude who helped me do I have to get my luggage in Mexico City where my layover is to my destination Oakland airport. He kept telling me no that's our job you're good to go. I get to airport guess what? MY LUGGAGE NEVER MADE IT OUT OF MEXICO CITY!!! The dude never put my second flight on my luggage and put my destination was México city. Me and my friend did it at the same time hers made it but not mine. Once I got to Oakland airport, baggage claim are rude and it took over 30 mins for someone to even come talk to me. The lady in Oakland said it was my responsibility to get my luggage and I was suppose to get it in Mexico after the guy told me we didn't have to. Once I finally picked up my luggage two days later I asked for a refund and the guy only said " I can let my manager know your concerns " worst customer service! They broke my glasses and etc. I know how i left my luggage and it wasn't the same how it was left. It looked like somebody went through it and put it all back together by throwing it. read more