This is the worst airline in the whole Universe. They rob you point blank at the airport charge double the amount than every other airline. They are rude... and the plains are so not worth the price... never never again... read more

HORRIBLE, HORRIBLE, HORRIBLE! Please help you should have a no star availability for these circumstances! I can't even begin to explain what horrible service this company provides. They lie, cheat and mess with your stress levels. They abuse their power to help the people in which they do not do anything at all. They are NEVER FOR THE PEOPLE JUST YOUR WALET!!! The more you stand up for yourself to protect your rights the more the counter attack you and repress your rights as a consumer. They threaten you in the most horrible way. Very unapologetic, pathetic, grueling and tiring way they attack you and make you feel like the dumbest person in the world. They have no respect for for you!! PLEASE ANYONE WHO READS THIS DO NOT PURCHASE THEIR TICKETS. THEY ARE NOT WORTH IT ... After what they did to my family and I would never trust any of our lives with them.... THEY ARE NOT WORTH ANY ONES TIME AND EFFORT. THE PRICES MIGHT BE CHEAP AND TO GOOD TO BE TRUE BUT YOU WILL EVENTUALLY PAY THE PRICE. read more

My family booked a winter vacation to Costa Rica. When we arrived our bags were not at baggage claim, and we proceeded to the service desk for lost luggage. We found out that ~17 bags were left at our layover airport in San Salvador, 4 of these bags are ours. We were told that our bags would be personally delivered to us the following day after they were put on an 11am flight the following day. Our final destination was a nearly 4 hour drive from the airport. Thus, with an hour thrown in for logistics, the 2 hour flight for the bags, the 4 hour drive, our bags would be with us at around 5 or 6pm the following day. It is now 1:30pm the day that the bags are supposed to get here. We contacted the baggage dept. at the Costa Rican airport we arrived at about an hour ago and were told that the bags were not put on the 11am flight we were told they would be put on. It is now 1:30pm and nothing seems to be happening. We will never again be flying Volaris and it is our recommendation to any and all people that you fly any other airline. Update, we scheduled a 6:45am meeting with a baggage delivery driver to meet us near our rental location. My father showed up at 630am, waited an hour and no one arrived. We got in contact with a local tourist information center who handled our rental, so that they could contact the Volaris driver who spoke Spanish. Nothing came of this. Later in the evening my mom received an email that should've arrived at 5 in the morning, but did not due to spotty internet connection. The email stated that the delivery driver was at a bank across the street from the previously mentioned information center with our luggage, and would be leaving in 20 minutes. None of us were up at 5am, none of us had a reason to be up at 5am, given no previously scheduled meeting at 5am. The mistreatment by this airline has been astounding. The luggage is now back at the airport, and to retrieve it would be a 7 hour round trip. Seven hours out of time we're supposed to be spending on vacation due to mishandling of our luggage at every opportunity by this abysmally terrible airline. How they have stayed in business is almost impossible to comprehend. They get by on cheap fares which correlate to the poor service they provide. Pay the extra money, fly any other airline. read more

Worst airline ever.. my wifes mom got sick and we couldn't make the trip. They would not refund the trip or even give us a credit. To top it off my son and i made the trip . Got to the airport 3 hours early, went threw the process of securitt and paperwork to be told the flight was already boarded and full with 43 minutes left for the flight to leave. Go to find out the oversell their flights and my self and 7 others had to book flights on another airline to get to our destination... worst airline ever and since its a mexican airline.. they dont not care about good practices. Im not sure how it is legal to run a business this bad or even let them operate in the u.s. with these shady business practices. I thought some ofnour american airlines were bad , but i was completely wrong. read more

I recently used Volaris for my trip to Mexico (roundtrip), I was a bit worried based on all the negative reviews but I had a good experience. I only had a backpack therefore there wasn't any extra luggage fees but they are very clear when you book, any additional baggage aside from 2 SMALL carry on bags will have an extra fee. Staff was friendly and helpful, I would use them again. Also, on the way to Mexico they take credit cards or American money but on the way back they only take Mexican currency plus credit cards. read more

Avoid at all cost! The staff is condescending and unhelpful, and they tried to force me to pay extra (on top of a premium seat) in order to take my carry-on bag on the plane (my bag was small, within the allowed limits, and the overhead compartments were empty). At the end, they caused me a delay (which I specifically tried to avoid, because I had to work). Shameful service! read more

I bought the most expensive roundtrip tickets flying at convenient times from mexico city to los angeles. Then, they unilaterally changed my flight times to the cheapest flights at the worst times. To add insult to injury, they did not refund the difference between the high price I paid for the flights that I wanted and the cheap price for those flights that they stuck me with!!!!!!! read more

If you are booking months in advance, be sure to be flexible. I think Volaris is still trying to figure out how to maximize their profits with the US market. I've flown with them on numerous occasions at $50 one way from the bay to CDMX. They are constantly having schedule changes, which sucks when you've already book accommodations for the original dates. I've decided to not fly with them anymore due to the recent shady business practices. They all of a sudden decided to charge $89 for a checked bag. After a week of constantly complaining to them about how new fees should not apply to existing reservations, and recommending people to complain to PROFECO, they pulled their prices back down to $45. Luckily, I never agreed to the new flight schedule and was able to get my money back thru a chargeback with my bank (3 different flights). If you ever run into a schedule change, where they are flying you out on another date, and you can't fly the alternative date, do not call them to verify the change. Instead, do a chargeback and once the process is complete, your flight will automatically cancel within a week or two. Once you verify your dates, they have voice recordings of you verifying the change and it can affect the outcome of your chargeback. They were good, but they need to realize here in the Bay Area, we have other options for Mexico travel. Hopefully they get their act together and stop taking advantage of their customers. We have Aeromexico, Alaska, American, United... and now we have my favorite Mexican airline servicing the Bay, Interjet. read more

This airline is a piece of shit. I don't recommend it.. I supposed to flight January 3 and the time got changed. Now is January 4 Is already 13:00 and we are still in the airport waiting for the plane. I don't recommend this piece of shit. They don't deserve a start but I can't submit this post. read more

Zero stars - No customer service! Call Center Rep - Spoke too fast, quoted three different prices during the phone call and when I called him on it he said he would give me the lower price. All he kept doing was talking and talking and wanted to sell a round - trip ticket. Wouldn't listen. As he was placing the order, something happened and he couldn't said he would call me back in ten minutes and he didn't. . Airport Representative and Supervisor UNHELPFUL -My husband was only traveling to take his elderly mother back to Mexico so she would not have to travel alone. This trip was unplanned so he did not have vacation pay. She got the date mixed up and he purchased for the date prior. He found this out when he had called the call center to find out about luggage restrictions. The phone rep said to go to the airport in hopes they could adjust it. Well they didn't! They did not give any type of discount and said that he would need to pay for another ticket. Never going to use Volaris again it was a poor experience and Customer Service is high on our list. They are only there for the money, no care toward their passengers. read more

Not worth it! I don't even give it one star! I booked a flight and changed the inbound flight because website was charging me a minimal amount. Turns out they charged 300.00! When I called customer service they told me it was my fault because I used their website and there is nothing they can do about it. Cynically, the person "helping" me was trying to sell me more services!! Aside from that, there is no room for you to stretch in there. Public transportation is more comfortable than their airplanes. It's better to pay more with other airlines than taking this one! Do not book with them! read more

Worst ever. Stay away. They treat customers terrible and nothing works. Worst website ever , always down. They don't return phone calls and no one can help you or care to. If this is indicative of how they operate the business I believe the risk of relying on them is not good, stay away. You have been warned. read more

Cannot get a real person. It is a low price bc there is 0 service. I just want to find out if I have to assign a seat to myself and pay a price or if they assign one at the airport. Ay ay ay! read more

Flight was delayed & our luggage was lost. Avoid Volaris at all costs or you will regret it!!!!!

I booked my tickets to Mexico via Volaris because they were ridiculously cheap. However, having read countless negative reviews about the airline, I did anticipate some hiccups. First, Volaris rescheduled my outgoing and return flights by a day and I did not find out until I called customer service to troubleshoot a separate problem. I received no e-mail, phone call, nada. Fortunately, my trip was still three weeks away, but I had to rebook my accommodations, which cost me more than it should have. Second, it took forever to get a hold of customer service and the connection was very poor. Third, both my flights were delayed by at least an hour. To their credit, the Volaris employees at the airport were polite and helpful in checking me in and directing me to the right gate. Compared to what I expected, these problems were minor. I would book with Volaris again in the future due to the affordable prices, bearing in mind that you get what you pay. read more

Don't do it! They may be cheaper but it is not worth it. Some examples of why (all out of SFO or Mexico City): - They have no concept of immigration issues and the their ticket counter people have denied friends boarding passes even when TSA and customs said things were perfectly fine. I've had to point out glaring items on forms right in front of them. - Their boarding process is disorganized and chaotic. It will add to your stress and they will help themselves have a later takeoff. - Their flights take off reliably an hour or more late after boarding (this is my experience with the six separate flights I've seen). - They have lost bags without any remediation avenues. You're screwed. Done. - Their one phone number is a call center with people who have zero idea of what to do and, in their own words, can do nothing but email the volaris company. Thanks for setting that up Volaris! - They use contractors for everything and don't even have regular ticket counters where you can reliably reach them. So hopefully nothing ever happens, which it will. - They will lose your luggage and because of the contractors, you will, again, be screwed. - And, just generally, their customer service is BAD, on and off the ground. It's not worth it. I and my friends and coworkers travel frequently and I will tell everyone to NOT use them, ever. Hopefully they go out of business soon. read more

Fly Aero Mexico not Volaris. This airline is the worst. Horrible!!! Their customer service is terrible. They charge for everything. They don't even serve water for free during flights. The flight attendants stand at the front of the plane talking during the entire flight. We stood in the luggage check in line for 20 minutes then the representative walked away without explanation and never came back. Volaris doesn't care about people. The airline only cares about charging as much as the can for flights. They charge for everything that other airlines offer for free. read more

Where does one begin with Volaris. I have flown on them from Oakland and San Francisco a number of times and here is my feedback. 1. When they say 3 hours early they mean it they often have 2/3 flights leaving at the same time but only have staff to support about half of that. In SF if you print your boarding pass ahead of time you can pass some of the line so thats good. The give preference in check in to those flights that leave earlier so if your not on the 1st flight out expect to wait even more. 2. When you finally get to the front they make you fit your carry on into a small square and if your over they make you pay extra. You can have a backpack and a small purse but no roller bags as they are too large for carry ons unless you pay extra. 3. They do let you go up to 55lbs which is 5lbs better than other carriers but if you go over and want to pay at the airport its like a $100 fee. 4. Once they start to board you realize half the plan has never been on an airplane nor seems to know how to read the ticket or the row/seat numbers/letters as getting every one on takes about 2 times what a standard US carrier takes. 5. They will change your flight times even your flight dates after you book your ticket. They will email you to let you know they did this of course. so if you have a somewhat firm date or time do NOT fly Volaris. A week before my flight they emailed me changing my flight from a Wednesday to a Saturday - My original flight still left but they would not put me back on the Wednesday flight and they would not rebook to another carrier even though the change was in days and was a Volaris decision having nothing to do with weather or mechanical issue. they said it was due to daylight savings when we called. Really? I call BS on that one since the flight still took off on Wednesday. 6. Connecting in Guadalajara is a nightmare. You need to get your bags and then hand them over to an employee standing by a unmarked hole in the corner of the baggage room. 7. Customer Service? Wow.. so you call them and when you get to the English speaking guy he tells you you need to call another number. When you call that number and ask if they speak english they transfer you back to the customer service team which tells you to call the number that just transferred you again. I could go on but yeah I feel like they are not trained very well and though they are friendly its really hard to get help when/if you need it. read more

AVOID AT ALL COSTS---LONG STORY BUT THE PERILS OF VOLARIS ARE DEFINITELY DESCRIBED HERE wanted to say that I will most likely never fly with Volaris ever again. The experience was miserable. From trying to get seats with my children-to my luggage being lost it was the most unpleasant experience I have ever gone through in my entire life. AS soon as the plane landed in to Mexico--the flight attendants were on their cellphones and were unavailable for questions. I was sitting way in the back and kept looking to see if I could get someone to answer immigration form questions, but they were too busy with their personal phones. When we walked out of our Oakland to Mexico city flight, we asked the person at the door of the plane if we would have to pick up our baggage or if we could proceed directly to our gate. We were told that since we were transferring we would be fine with going to our gate that our luggage would be waiting for us to Cancun. Well while searching for our connecting flight we ran into someone in baggage claim who let us know we had to get our bags--this was NOT A VOLARIS employee. Well we found my kids' and husband's bags, but mine was no where to be found. We went directly to a volaris desk and noone there could help me. They ended up calling the person who was in charge of baggage, but he only said that they would take my "complaint" down and if the bag appeared they would call me--at MY expense. When I asked what volaris would do for me if they had lost my bag, no one could help me. I was going to be in Mexico almost a week and needed my gear. I asked for a supervisor. THe woman came out and had a terrible apathetic attitude toward me, she could care less that my bag was lost. She said she would call down to baggage to see if they located my bag and had me standing there almost 15 minutes without coming out, she hid in the back. When I spotted her I asked an agent to call her back to the desk. She was upset that I was still there. She said that no one had seen by bag and that I should check with someone at the gate before I boarded. Here is the funny thing: SHE NEVER TOOK MY CLAIM TICKET NUMBER! How was she supposed to have someone looking for my bag without any of my information? SHe never even asked what my name was. I asked her if Volaris would be willing to help me with anything and she assured me my bag would be in cancun. Well I got to Cancun, my bag was not there. For the first time someone came out to take my information and said to call her later--she gave me Volaris' customer service number which does not have an option to check on lost baggage. All it has is SALES options...she also explained that if in 3 days it was lost that Volaris would pay out the contents of the bag. After losing an entire day having to shop and waiting for a call, I called volaris myself, I was put on hold forever, at my own expense. The gentlemen checked with Oakland and found out that my bag indeed left the US, but that it had been lost in Mexico. He apologized and it was the first time- I heard any sense of responsibility. I explained that I would be coming home to file a suit, I had $1000's of dollars worth of clothes, shoes, jewels and Makeup in my bag considering he explained that I would most likely not be getting anything from Volaris on the 3 day rule in a timely manner. miraculously my luggage appeared after this call. OH and lest I forget. The flight from DF to Cancun was unacceptable. It was a PARTY PLANE some school was flying a trip down, the students were rowdy-were clogging up the hallway--s and i am sure there was under age drinking happening on the plane the entire time--it was all encouraged by the flight attendants. the flight attendants do not take their jobs seriously, and they're professionalism pales in comparison to the American and European trained flight attendants that I have dealt with in the past. As a person who flys several times a year, I am pretty sure I have seen some bad stuff, but this by far was the worst. Really unpleasant and unfortunate, i want my money back and I know I wont get it, but this complaint will be posted everywhere on the internet that I can get it on with warnings to stay away from this terribly disorganized company. read more

Can I give this company a negative number? I bought tickets to Cancun after Christmas. Today, 11 days after, I tried to see if there are more seats for our niece and nephew and the flights were cancelled. I didn't get any notice or anything. We tried to get refunded but it took an hour to get this done. The first operator hung up on us. The V-club membership wasn't refunded and I won't be flying with airline soon. Do yourself a favor and pay the extra money for a reputable airline. I should have listened to the reviews online. Well, it's unfortunate that I have to give at least 1 star otherwise I can't post this negative review. VOLARIS NEEDS TO GO OUT OF BUSINESS! read more

We flew with Volaris from La Paz to Tijuana. They took our carry-ons at the door to the La Paz tarmac, telling us that the overhead bins were very full and offering to check our carry-ons into the main baggage compartment, which we agreed to. Importantly, there was no mention of any weight issue with our carry-ons, nor was there any indication that there was any possibility that our carry-ons would not be immediately loaded on the plane. We boarded the plane believing that our carry-on bags were safe and sound in the luggage compartment. The flight took off about 20 minutes later. However, when we arrived in TJ, our carry-on bags never showed up on the carousel. We went to the Volaris luggage office in TJ, and were advised (for the first time) that our carry-ons were over-weight, that they were still in La Paz (!), and that we would have to pay $1,650 pesos (about $130.00 U.S.) before they would be sent to TJ. As you can imagine, we were in complete shock/disbelief and we returned (sans carry ons) to our home in San Diego that evening thinking that Volaris corporate (in Mexico City) would take care of the mess the following day. However, when we contacted Volaris corporate the following day, the best that they would offer is "reduce the fee to $1,100.00 pesos and send carry ons to San Diego International." Now we were in even more shock (that this bagnapping/ransom scheme would be sanctioned by Volaris brass). We evaluated our options (civil lawsuit in Mexican court and/or criminal complaint to Mexican police) and concluded that we were going to have to "bite the bullet" and pay the extortion demand. Simply put, to do otherwise just did not make sense in terms of time and money (which is probably exactly what Volaris counts on). My wife and I are bilingual attorneys who have traveled extensively in Mexico. If this happened to us, we can only imagine what has happened/will happen to others. If you are going to fly with this company, we strongly suggest that you DO NOT, UNDER ANY CONDITIONS, allow them to check-in your carry-ons. Moreover, it seems that there would be nothing to stop Volaris from doing the same thing with bags checked at the regular baggage counter (i.e., your large suitcases). What kind of two-bit airline offers to check your carry-ons, does not do so, does not tell you that it is not doing so, and then demands money from you before it will ship the bags to you? Our answer: "The kind that we don't fly on." read more

Do NOT, I repeat DO NOT ever fly this airline. I flew out of Tijuana on Volaris on 6/27 to Cancun via Mexico City for a final destination of Isla Mujeres. Yes, it's significantly cheaper than most but you know the old saying, you get what you pay for. NEVER again. They changed gates on us at the last minute in Tijuana and all announcements were in Spanish. I get it, it's Mexico but when we don't understand what is happening there is no reason for a gate attendant to yell at us that nobody speaks English when one of the flight attendants was attempting to tell us what was going on. We leave Tijuana late, worked in our favor because it shortened the layover time in Mexico City. However, sitting on seats that you could literally feel the springs coming through for 3 1/2 hours was no fun. Our flight left Tijuana after midnight. Everyone was tired except the one guy right behind me who decided to talk on volume 100 the entire way and continuously bang my seat. OK I'll get over it, it was cheap I kept telling myself. Until I reclined my seat about 1/2 inch back and all hell broke loose. This same guy started screaming at us and threatening us that we thought we were VIP. This continued for quite some time until we grabbed a flight attendant. She did not speak English so she grabbed another flight attendant who did. We expressed our concerns and asked to be moved. She said she would "handle it." Her idea of handling it was to then have a 20 minute conversation with the guy behind us in Spanish as they laughed the entire time. Nothing else was done. Once he had the upper hand he continued to intentionally kick my seat for the remainder of the 3 1/2 hour flight. Get to Mexico and after 45 minutes waiting for "rush hour" (per the pilot) we finally got a gate. Connected to our flight to Cancun. Coming back home on 7/2 was even worse. Flights delayed leaving Cancun and Mexico City. Scheduled to leave Mexico City at 3:17 p.m., got off the ground at 12:30 a.m. the following morning. Well the seats were a little better so there's that. We contacted Volaris while in Mexico and after exchanging many Facebook messages (the only way they will communicate) absolutely nothing was resolved. All in all it was a nightmare and I'll never fly them again. read more

The term "lo barato sale caro" (the cheap ends up very expensive) comes true with this airline. This airline is absolutely horrible. A lady left a message saying that my flight had a necessary "small change". When I called them, the representative again says that there is a "small change" in the intinerary. My original itinerary is leaving from Toluca to Monterrey at 8:30am. Now, she says "your flight has been rescheduled to 7:15pm". WHAT!!?? I mean, forget about the itinerary change, forget about the hassle, forget about my time... "SMALL CHANGE".. are you freaking serious? I asked her what the term "small change" meant to her. Then I demanded an explanation for the company using the term--they were clearly trained to say "small change". Without explanation, she apologized and said there is nothing that she could do. I tried talking to various people and they all told me the same thing. Of course they did not know I was in Monterrey only that day for a birthday and that I was leaving the following morning--they basically tampered all my plans. I tried to then get my money back and they refused based on my fare "quiero viajar". So I basically gave them a nice 1200 pesos gift. Recently my sister flew from Oakland to Toluca in what she was deceived to believe it was a straight flight. She had a lay over in Guadalajara which was supposed to be for less than an hour. She was there for almost 4 hours. Eventually when they got to Toluca, all of the passengers from OAK were missing their luggage. The airline assured the angry crowd they would get their bags that same day or the following morning. It took them 4 days! by then, my sister had to spend money buying all personal care items and clothes. The airline did nos assume any responsibility. Finally, the straw that broke the camels back; few weeks ago I was in Guadalajara and I found a cheap ticket volaris for $1100 pesos from GDL to Mexico city. Against my own reason, I went for the cheap ticket. MISTAKE!! The plane who was leaving at 8:15am did not leave until 10:15 am because they were waiting for the flight from Oakland (by now 3 hours delayed)!! Ironic! At the end, I got to Mexico at 11:25 am. I might have as well driven because I left for the airport at 5:30am. I was a little comforted by the fact that a lady came on the speaker and explained that we were all eligible to get an electronic credit for another flight because of the delay. She said it was an automatic credit and will get in in our mail within a week. Its been over a month, and after calling them 3 times, I gave up. This is the same thing that seem to be happening to a lot of people in the forums I read. Bottom Line: Don't like headeaches, don't fly volaris. read more

I have to give them at least one star in order to write this review. But if there was such a thing as a NEGATIVE 5 that's exactly what they would get. Never again will I fly through Volaris. I experience a emergency situation with my child and I will tell you that they charged me close to 1k in order to schedule the flight from a Wednesday to Friday even with a doctors note they would not budge. Customer service is awful, they charge for bags, the airplanes are not kept up and on top of that the service on the flight is ridiculous. They try charging you for everything ooh and by the way good luck on any kind of room for your feet. This was my first and last time flying with them. Save your self some money. The reason I choose Volaris was because everyone else had a stop and there were no Non-Stop flights. I wrote a nasty complaint and event then they will not accommodate. read more

Volaris = Terrible. My wife's bicycle travel case was broken by the Volaris baggage handlers. The case was expensive (approx $700 USD). She filed a complaint with a Volaris rep at her destination airport. They gave her a number to call. After many attempts to contact the airline about the damage (they never seem to answer the phone), we finally got through to someone. We were told by Volaris rep Horatio Rameriz that the most that the airline would offer us is $100 in airline credit. I replied that the amount was not acceptable. He just said "Sorry, that is the most that we will offer." I explained to him that the low offer was quite bad service and if that was their final decision then we would never use their airline again. He responded that he understood and said that they have lost customers in this manner before, but, there was nothing that he could do. I reminded him that there was plenty that he could do. But he was not interested in hearing it. Bye-Bye Volaris. Your customer service will be the sword that you fall on. The sooner that your airline disappears, the better. read more

Horrible airline. Rips off poor customers that are travelling to Mexico. Carry on lauggaged is charged at 30 dollars if it doesnt fit in a tiny basket. Normal carry on size for them means extra large or something like that. Just fly any other airline, trust me you will spend a lot less. read more

You get what you pay for. Their system glitches alot. 2 times I had purchase my flight to and from because something happened where they couldn't find my reservation. The flight attendants are snobby/rude. There's literally 6 to 8 inches of leg room. If you fly with them pick the front row those have decent leg room. But I'd rather you guys pick another airline. read more

I wish I had looked at YELP before traveling on Volaris. There is a reason why airline tickets are so much cheaper than those offered at other airlines -- you defintely get what you pay for (or not pay for). Customer service is atrocious, very little leg room, and they do not provide any notice/explanation as to delays in flights. My husband and I flew on Volaris President's Day weekend in February, from Oakland to Cancun, with a layover in Guadalajara, and had the most horrible experience. Our flight was delayed on the tarmac in Guadalajara for two hours without any explanation. On our way home to Oakland, we missed our connecting flight because the flight out of Cancun was delayed for 5 hours! We had to sleep at the airport (in Guadalajara) as there were no other flights out of Guadalajara until the next morning. Volaris did not provide any hotel vouchers. We decided to fly on Delta (at our own costs) the following morning, as we no longer relied on what Volaris told us. We arrived home without additional delay flying on Delta. There were no apologies from anyone at Volaris. In addition, the Volaris staff at the airport and over phone were atrocious. I sent a complaint via email, but have not received a response from them. read more

I'm Mexican and I love going to Mexico to visit friends and family, people there are very loving and welcoming. Mexican people are genuine and always want to take care of you. I'm really sad and disappointed that volaris doesn't resemble what Mexican customer service it's all about. The up charge for a carry on its a joke!! I'm so mad!!! that our fellow Mexican-Latino people have no other option but to take this abuse!!! read more

Wow, they have the worst customer service in the world! After you buy your ticket they will not help you and they will treat you horrible. I just got off the phone with their customer service, they interrupt you when you're talking, they yell and they actually insinuate that you're stupid for making a mistake on your reservation. I informed the agent that it is poor customer service to do the above things and she actually hung up on me! Never flying with them again, I hope Alaska Airlines puts them out of business! read more

This Airline sucks. Take the advice from me a Mexican Citizen. Their service is lame, lots of cancellations, etc. Getting fligts to travel from the Bay are almos imposible. I called once to their costumer services to ask about their next schedulled flight to the Bay since it didn't appeared on their webpage. The smar ass guy over the phone said to me : " Well, we add flights as people request them". Imagine that? Im Mex we have an expression that says " The cheap stuff always comes expensive at the end". In my opinion sometimes paying more for your flight is a better option thatn to deal with lame airlines. read more

Absolutely the worse airline I have ever purchased a ticket from. Total confusion... you get what you pay for. What a bunch of amateurs. Don't risk your next planned vacation or trip on this airline. read more

I only gave this airline one star because Yelp didn't have a Zero star. I worked in the travel industry for 7 years and this is by far the worst airline I've ever flown! They're the cheapest but you get what you pay for. They'll find every way to nickel and dime you from excess baggage fees to a glass of water on the plane. They lost my brothers bag and instead of reimbursing him $80 per their lost bag policy they gave him $80 towards booking another flight. Thanks but no thanks! Read through the other reviews and do yourself a favor. Spend the extra money and go with an airline with favorable Yelp reviews. read more

Wow this airline has proved to be worth the discount for my family. Yes we saved around $100 a person but, two flights have been canceled (causing us to go a few hours in the wrong direction before being able to head home) and they sent my dad and sister through the wrong customs and their bags through the right one. This meant we had to wait, for almost an hour while they went through all their bags, before clearing them and allowing us to leave for my aunt's house. Do not use this airline unless you are desperate for a discount. It is not worth the hassel, and is about an hours drive from Mexico City. I would avoid at all costs!!!! read more

This airline was a "budget" airline back in the days with excellent service in all ways. Brand new planes, and many goodies on board. Nobody could beat them. Now, service is mediocre, pricier than the big airlines and poor organization. Fly from OAK and you will see what I'm talking about. . They will sell you a coke for 50 pesos (4 dlls) on board. Priciest coke ever :) Also they send a lot of advertisements about good discount and things like that, and it is just an scam. Most often such promotions doesn't exist if you try to get them. If you send email to complain for the fake advertizement, they will reply with an standard email template asking you to go the web and search their site. If you call them good luck finding them. A shame that they killed one of the best airlines. I used to love them when they started . read more

The first time I flew on Volaris was back in December 2008. I booked my one way from Guadalaja to Oakland for only $110.00 dollars. Volaris is the Mexican Southwest Airlines, their amenities include chips and soda. For entertainment they have communal TV's and radio. Volaris flies from Okland and San Jose to Guadalajara. If you buy your ticket at least 90 days in advance you will most likely pay about $350 dollars or less for a round trip ticket, non-stop flight. That is great deal, no other airline will come close to beating their prices! One thing to watch out for is their baggage fees, if you go above your allotted weight limit will pay $100 dollars or more.A hefty amount which will defeat the purpose of flying with them to save money. Make sure you read your ticket to make sure you know how much weight is allowed for your fare, since this will depend on wherether you book their "quiero ahorrar", "quiero volar", or "quiero todo" tariffs. Overall Volaris is a great airline, you just have to be a smart flier: book in advance and learn about their baggage and re-booking fees. read more

Thais Juarez was rude! She is one of the girls checking in flights. We had questions and she would give us attitude as she was answering our questions! I expect great customer service if we are paying so much for our flights! read more

When Volaris was new, it was a great airline. Now, they've packed the seats so close that they are torture. Beware of the tricky sales pitch, where they advertise one price and then it goes up 50% by the time you're done. You pay extra to reserve a seat, to carry on normal luggage (only a backpack size is allowed for free and they weigh your purse!), to get a sip of water, etc. We travel to Mexico two or three times a year and hate the monopoly that Volaris has created. Try Interjet. read more

Horrible experiences they lost my luggage both way going on vacation( lost of for 10 days ) and coming back ( lost it for 5 ) days . Not only that but they opened my bag and took so many things out of it so now I'm down all and all about 5k dollars because of this airline will never do any businesses with them ever again read more

If i could give 0 stars i f***ing would. Volaris is absolutely the worst airline ever so maybe if you're thinking bout booking a flight-- check aeromexico. I arrived about an 1 hr and half early, which ultimately wasnt early enough and they didn't let me on the plane for a flight i booked months ago. I also had paid online for 2 xtra 55lb luggage, which in the end i had to repurchase. I had to come back the next day and finally fly, tried to claim the xtra baggage i had already paid for and resulted in an overall loss of $120 plus an additional of that because they did not compensate me for the bags. Fuck volaris and fuck any vague ass airline principals that strategically fucks over the customer in the name of capitalistic greed. read more