Juan, Josh, and Deb are very professional and helpful with sales. Great service. Go see Deb for sales.

I talked to J.R. on the phone about a car they had. He was very honest and answered all my questions about a car they had. Did the deal on the phone. He sent me a video of the car inside and out and was very kind. Had the paperwork done so we could get in and out quickly. He also made sure the key fob that was missing was taken care of before we left. very nice dealership the finance person was very informative and very friendly great dealer experience. I definitely will go back there, Thanks again JR. read more

Made an appointment for 8:20 for an oil change, truck is under warranty, was sitting in a line of cars halfway to the highway, left, as did the car behind me, service manager is an incompetent fool, absolutely refuses to respond to my request or complaint: I took my truck to Grease Monkey oil change, it cost me a $109. it was supposed to be free due to warranty. I paid extra for NO service. This place sucks! read more

Great place to do all your services on all makes and models. Go see Jason in service, he's the best and honest. Highly recommend this dealership read more

A Very demeaning and insulting experience. THE Attorney general Sales boss yells at me to "GET OUT" OF the dealership and threats with "JAIL time" ??? read along... (why AG? details below) Is it Racial Profiling? Illiteracy? or sales men wannabe DHS/border Patrol/Attorney generals but failed school? I am a south Asian techie on a work visa (work for top CRA). DESI / Immi community please take a minute to reflect. I called up to make an appointment to look at a minivan. Sales expert Mr.John meets me , we step into the dealership . He asks for my license , and I provide it as a common practice at all dealers. Now he looks at my license and points out very suspiciously that it is a temporary license and it has only 1 year left. I ask him why he's concerned and speculating on the dates of my license and when it expires or temporary. Then he gets offended and says "we started off on a wrong foot, let me get someone else to help you". He then takes my license and runs into sales room and gives my DL to two wannabe ATTORNEY GENERALS sales heads(Mr.BIG AG and Mr.SMALL AG), and they exchange it among themself speculating as if they are verifying as if it's a collectible or contraband. At this point they did not make a copy/scan my DL or take me on a test drive(the genius sales guy would accompany me anyways). I did not like the way they were suspicious about my DL. We haven't reached a point where they are running my finances to doubt my credentials. Now I asked the both AG's to return my DL and told them, It's not fair for them to speculate if my license is temporary or permanent and it's not their business and they should not discriminate or profile people. Mr.SMALL AG takes me to another room and tries to tell me they have to speculate and verify the validity of my DL . Goes on to say , their genius sales guy came back to work after many years and not in touch . He goes on to say that financial organizations require this info to qualify for loan and all... I stop him and tell him my license is REAL-ID compliant and it's not the bank's/ lender's / dealership's business to profile me based on my license validity dates, it is my credit worthiness and ability to pay based on which institutions lend . I told him that when you pull a credit report, it does not report on your nationality or citizenship status because they are governed by FCRA/CCPA and should not discriminate on the basis of race, color, religion, national origin, sex, marital status and age. Mr.SMALL AG says they are all aware of it and it's their practice to speculate and this is all normal, at this point I tell him this is BS and this is profiling and discrimination. There will be legal consequences for this kind of practice and I walk out. I wanted to show them that they made a bad judgment, I went back to show my earnings just so that they SHOULD NOT JUDGE people and they should not treat customers with suspicion and discriminate based on race, color or status. It's a dealership and they are salesmen , sell cars and nothing else. Interestingly this time the Mr.BIG AG sales manager loudly YELLS at me saying , "they are required to check the validity , authenticity of Driver's license" and the ATTORNEY GENERAL has provided them the law and provision to do that. At this point I tell him it is B.S and asked him what statutory law? NOW, he yells at me - we don't have to tell you all that, GET OUT OF HERE (twice loudly), Now he threatens me "GET OUT" or else "END UP IN JAIL". I quietly walked out, I know my limits as I am on their business premises. Lucky for me my family and kids were waiting out in the car, they did not have to endure this insult. By all means I tried to call their bluffs where possible. I leave it to the reader, it could happen to anyone. Imagine what would happen to the privacy of the personal info in the hands of people like this. Where it could be going and who might be holding it. This is all to show a used car. read more

All I needed was my door latch checked. I had an appointment and because there is no charge to look at something they had me wait 3 hours. They pushed me aside for their big ticket items. After almost 3 hours I asked the assigned rep what's going on and he rudely said "Well you are not paying to have it looked at which takes couple minutes. I checked 2 other places including Sargeant which took about 10 minutes to look and prepare estimate. Honda of course was way higher and Sargeant was the most Honest, incredible. Coggins always give a free inspection and no surprise they always recommend getting things done which I would absolutely recommend getting a check by Sargeant Auto Repair. read more

Excellent service! Reports and vehicle status is sent via text and can see everything being serviced and recommended before accepting payment! read more

Do not go to this dealership for service. They pulled a "bait and switch" on me. My 2015 Pilot had a leak. I called the dealership and spoke with service advisor Carl for a quote. He quoted me approx. $788 for an aftermarket radiator and installation and told me to bring the car in. After I brought it in, they quoted me $1,220 for the same service, almost $500 more. When I asked about the difference, the story changed. First, the new price included a different brand of aftermarket radiator, then she said that Carl did not correctly input the correct per hour cost of labor. When I asked her if she would stand behind the original quote, she said "no". She did quote me about $920 or so for another aftermarket radiator but would not honor the original price because she had to "pay her technicians". When I told her I was going to get a quote from a local independent garage, she told me that if I could show her a lower quote, she would "see what she could do". In short, I feel that once I went through the effort of bringing a leaking car in, they felt they had a customer who would pay any price instead of having to find another garage. Very sad that they would destroy a customer's trust. read more

We service our Honda here for two years now since we moved here. Have worked Kerry - honest and knowledgeable.

Absolute travesty of an auto dealership. Car has been here 10 days for a repair estimate. They literally can't get out of their own way. They have all of the negatives going for them... Understaffed... The staff they do have is not that bright. And customer service, which is free and merely reliant upon just wanting to be at your job, is non existent here. Avoid at all cost. read more

My new 2023 Odyssey ended up with a nail in the tire during our snowbird time in Saint Augustine. Panicking, I went to a tire store and they determined it was in the side of the tire and could not bepatched. I gulped and arranged to come back for new tire and install for $320+. Went by Coggin's on the way home and turned around looking for a second opinion. Dorothy Heath came right out and agreed that it needed replacement...but thought they had the tire and could fit us in. She did so with a wonderfully agreeable style (she must have said "no worries" a dozen times).. In addition to the tire, she and her colleague found a way to give me my complimentary oil change and tire rotation. All done for much less than the tire store. Dorothy shared she has worked in the auto field for some time, but just started at Coggin. She has a servant's heart. They are lucky to have her! read more

My first oil change (SMH) at Coggin Honda Of St. Augustine, my brand new Honda Accord, Oil dipstick shows no oil left. I noticed a strong oil smell inside the car after getting an oil change on Friday (1/21/2022), opened the hood and found the lid on top of the engine was not placed back and saw the oil all over the engine components including the electrical wires and the alternator. One simple oil change, F**ked my brand-new car for good, and I have to pay for all the future engine and electrical repairs because of this oil change. Are they going to fire the service manager and the technician whom he /she hired? I don't believe so... read more

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Incredible service. I was in a jam with my non-Honda EV and they went out of their way to take care of me. Great people and service. Will be looking to them for my next vehicle! read more

I have to say that I am extremely disappointed with the service I received from Honda of St. Augustine on 1/324 My husband and I bought an Acura from there a little over a month ago and handed down our BMW to our daughter in college. She was home one weekend and the serpentine belt broke. We needed it fixed quickly and called Coggin to see if they could work on a BMW. They stated yes and we had the repair done. Everything was fine. A few weeks later we purchased 4 tires and a battery and asked them to check for an oil leak. We had noticed oil on the ground as well as warnings that oil was low. They stated there wasn't a leak. 2 weeks later we discovered a significant oil leak, Being happy to have a local dealership to take it to we took it back to Coggin. They did a diagnosis and started the valve cover gaskets needed to be replaced. We ok'd the repair and they completed the work. We were going out of town for the weekend. Immediately upon leaving our daughter called and stated the car was shaking violently. She took it back and a Coggin started a coil has gone bad. How that happened while the car was in for repair is unclear. There was no problem with the coil upon arrival. I thought this was unusual but paid them another $85 along with the $1450 for the gasket. We left for our trip and got a call 2 days later that her car was leaking the same amount of oil as before. We had it towed to a local repair shop where they diagnosed the leak was coming from the oil pan and plug. As well as the coil was never replaced. I called Coggin to express my displeasure with paying over $1500 to "fix" our car only to have to take it somewhere else to actually fix it. Julie Martin the service manager who I spoke to did not offer any solution other than bringing it back in and they could look at it again. I stated that I no longer trusted them to service the car since they had diagnosed this wrong. She stated they diagnose from the top down with a leak and there was pooling oil around the valve cover. Obviously, they might have diagnosed at the top but never went any further down. I feel like they just rushed the service and did not do a proper job. They did d not offer any concession or even an apology for our inconvenience. I have bought 4 cars from this location and had them all serviced there. I have also sent many people to buy cars from this dealership. I have also sent a lot of people to the service department for repairs and tires. This has been an outrage and I plan to let anyone I know what lousy service they provide to a longtime loyal customer. I have also left a message with the general manager and have not received a call back. read more

I have a winter place in St Augustine so I took my 4 year old CRV in for an oil change when it was due. Normally it is serviced at the dealer in CT where I bought it. Coggin took the car on and came back and told me it needed over $700 of scheduled maintenance. I told them that was hard to believe so just do the oil change When I got back to CT I asked my Honda dealer about this and they told me everything was current. Coggin was just throwing all this unnecessary maintenance out there to see if I would bite. The kicker is when Coggin asked if I wanted a car wash. I assumed it was free since it always is in CT. When I later looked at the bill I saw they charged me $5 for a $5 carwash . No I will never go back there read more

This review is for service. I've never visited sales. Debbie, tim, and Jim have all gone above and beyond to try and diagnose an issue with my vehicle. I had only owned the vehicle for 10 days and they have done everything they could to help me. I purchased the car at another Honda dealer and this dealer could learn a thing or two from them. I will continue to use them for future service and I have nothing but nice things to say about them. read more

I purchased a brand new Honda Odyssey 2019 in August 2019. Since I purchased it there's been a loud crackling, popping sound coming for dashboard. I've taken it in two times to the service department and they have not been able to find the cause. I will be taking it again since I found forums online as well as Honda service news article. I fully understand that the service department is at the mercy of duplicating the problem in order to fix it. What I do not understand is why the entire department seems to be incapable of compassion and concern for their customers. I just got off the phone with Joe from the service department, and he prides himself with being part of Honda's service department for 15 years, however he interrupted me 6-7 times and wouldn't let me express my concerns let alone finish a sentence. He said the forums didn't mean anything and there might not be a problem, as if I've made up the entire noise and enjoy being my van regularly. It seems they don't understand why I am a little annoyed that my brand new $40,000 car has a problem that they can't fix? I've attached the Honda Service News Article and it's dated March 2019. Why is it that I was able to find this and they didn't find it when I brought it in September and October? Do they even take their customers seriously! read more

Had my car serviced for an oil change & filter and tire rotation and balance on 11/12/21. Angela Hardie, the Service Advisor, was great (I always ask for her). However the the technician Jacob L., left a smudge on the windshield, changed the setting on my odometer to read trip milage, and turned off the auto lights setting on the steering column, and the position of my rearview mirror was also changed. If a technician is going to check things they should put everything back the way it was, very disappointing. read more

I have only had one experience here and it was only to get recalls, but I was treated so well! I felt so special. Usually for recalls the ask that you call ahead to make an appointment, but they weren't busy, so they took my car and in exchange gave me a rental car that was paid for my Honda. Thank you Honda! I expected to be stuck at the Service Center all day, but instead I was able to continue on with my day. The guy who helped me kept me updated on the status of my car and gave me his personal number if I had any question. I am extremely thankful and pleased with my experience here!! The service center waiting area was very clean and spacious. They had free hot coffee and an amusement park full of cars outside to help time go by for those without a rental ;) read more

Joe in the service dept came to our rescue tonight when our 2002 Honda CRV had a malfunction with the brake lights and could not be shut off. We drove right in, just before closing, without calling first, hoping against hope that it could be fixed without leaving it overnight. A $5 part was all it took, along with a kind service manager who made himself available to us right on the spot. Thank you so much and we will surely be back when it is time to replace this old reliable car with 230,000 miles on it. Highly recommend Coggin Honda St. Augustine. read more

Our 2014 Honda Pilot broke down at racetrack gas pumps. We called Coggin service center and spoke with someone who said she would send a technician over to see if he could help. A young man named Ivan came over very quickly. He tested the battery, but it was fine. So we were going to have to get the car towed. Ivan was very concerned for us as it was very hot out. He wanted us to wait for the tow truck at the service center since it was air conditioned. He drove us over to the center. I just want to say Thank You to Ivan. He was truly a very helpful and caring young man. read more

I tried getting my car scene here for 3 weeks now. Left plenty of voicemails, submit for a car pick up, and put in a contact request. Only time I was finally going to be seen was to make an appointment. Told the live chat CSR that I am coming for a Air Condenser Warranty Recall and set up an appointment. Went there to drop my car off and they said minimum wait time is 4hrs. I cant wait that long so asked if they had a loaner or shuttle to take me somewhere and they said no. So I rescheduled my appointment. Tried calling about my appointment again no answer or reply. Had to make a new appointment to drive up there. I live in Palm Coast so its either drive up to St. Augustine or down to Daytona. Neither are close to me. So I went there again today to drop off my car, they had a shuttle ready. Took it over to enterprise to rent a car. Get a call about 3hrs later after dropping my car off saying they cant work on my car because I put freon in it. They never told me that it had to be empty before they could see it. And I guess I will have to drive up there with no AC to make sure its ready for them. So wasted taking time off work to go up there and getting a rental car for the day just for them to tell me 3hrs later that cant even look at my car. read more

We have been servicing cars at Coggin Honda (formerly Buddy Hutchinson) since 2000. Service has always been good and prices within expectations, but not inexpensive. We do appreciate that Coggin do not "push" services not scheduled by Honda. Service reps are consistently professional, polite, well informed. All work on our Hondas over these 16 years has been good as judged by no need for re-work. My only irritation has been tires inflated to other than what's specified on the door jamb. I do give them a bit of slack here, though, because the Odyssey has different front and rear specified pressures and maybe that's a complicated situation for a tire jockey? We purchased 7 cars here, all good, but stopped doing so some years ago because of the obscene extra dealer add on price stickers, sometimes adding over $4,000 to the "asking" price. In my view immediately brings a confrontational relationship. On top, each time we tried to make a deal here the old trick was used, sales rep says, what you ask is way lower than what I can do, let me get the manager. And the manager ends up implying we are unrealistic. We do home work and know exactly what cars actually sell for on average. Luckily there are other car dealerships not trying to earn big bonuses on each single car sale. Nonetheless, excellent service department. Hats off to the technicians. read more

Louie was one of the best service advisor we have ever had helping us in a timely and efficient manner. This dealership overall has the most incredible customer service with every single person. The truly understand the importance of personalized care. They went above and beyond to help us in order for us to be able to make it home safely in our vehicle. Really was a blessing to drive up here for service. read more

Joe in the service department helped with my new Passport (purchased elsewhere) when I had an issue with the sound system while traveling through St. Augustine last week. He reset the system and had it working again for me in a matter of minutes. I appreciate the quick, efficient, and professional service. read more

I was in vacation in St. Augustine when upon starting up my car on a Sunday morning all the malfunction lights turned on. Though I tried several times to restart my car, the lights would still appear. I called my dealer in Miami who suggested my battery may be old and to go just exchanged it. Rather than listening to him, I looked for the nearest Honda dealer which turned out to be Coggins. I went there at 6:55am, no appt. and was immediately attended with a smile and pleasant chitchat. I was assigned to Debbie Girdwood as my service advisor. From there on, this wonderful lady did everything in her power to get me a diagnostic test quickly and turns out my injectors were all flooded and I would have never made it home. She informed me my warranty covered all repairs including a loaner car (2019 red Honda Accord Sports), and let the mechanics know I needed to get back home. By early afternoon, my car was ready to go! The entire staff, mechanics included, and the facility, were outstanding. To bring my point home, I wish I could move to St. Augustine just to have Coggins and Debbie as my service dealer. read more

Our routine oil change service was a technical challange for our Service Advisor, Bob McGuire, due to computer issues. Bob handled the situation professionally and we were out the door with hardly any delay. Bob also pointed out that the front brakes will need replacing which I appreciated and will schedule for service this month. Richard Morrison St. Augustine read more

I took my 2004 CRV in based on RECALL for Driver's Air Bag. The service was quick and thorough and all the Auto advisors were friendly and accommodating. The inspection then revealed my air bag was working properly. Thanx for continued support from my local Honda dealership. Ray read more

I brought my Accord in for service every one was so friendly and professional as always.

My appointment was for 9am 11/25/20 for a 4 wheel allignment. Milage was 56800 and my car was ready at 1018am. 949am allignment check was good. On checking out I initially wasn't given a $10 credit for booking on line (additional shop charges were $10) After recieving the credit (additional shop charges were $9). I agked about a warranty and was told by the Service Advisor there wasn't any. For $99.95 there should be some sort of a warranty. I left the dealership and my car was pulling to the right worse than when I came in. I returned to the dealership with milage of 56,810. The technician an I took a ride forabout 10 mi. and he saw what I was talking about. After checking the 4 wheel allignment it was out of spec, it was adjustnd checked good at 1220pm. I left the dealership around 1245pm close to a 4hr wait. After checking other shops I found the prices to be any where from $70 with a 6 mo warranty to $115 for a 1yr warranty. Since Coggins Honda doesn't warranty their work I WON'T BE BACK. read more

After a somewhat generous offer from Coggin Honda to repair my air deflector at their materials cost ($66), with Coggin assuming the related labor costs, I decided to do the repair myself. I probably should have done this from the beginning but then it was a new vehicle at the time. After some internet research I found a suitable adhesive product: 3M 9474LE (300LSE). The 3M adhesive is only 6.17 mils thick and I needed about 60 mils. Not having a suitable filler I solved the problem by stacking the adhesive strips. A task that took less than half an inning of a Red Sox game. Reassembly of the hood air deflector took another 10- 15 minutes. Two days of wind, rain, salt spray, a thorough washing and a high speed run to the golf course the glue pad is still holding. Probably not a test sample the auto industry would approve of but it works and yes, you can try this at home. read more

Wesley Dyer is a terrible representative for this dealership. He was rude. He should not be dealing with the public. His attitude was patronizing and dishonest. I am shocked the management tolerates this type of behavior from its employees. Terrible service department customer service!!! read more

Very unprofessional, overpriced, ill-informed. They said my car had no problems, of course I was charged for a check up thta took 5 minutes, the man had the nerve to bad mouth the place I took my car to get oil changed and said they are the reason for any car issues I had, really? .... because this dealership didn't find any problems. I took it to a garage, they found the problem simply. I have nothing good to say about this dealership nor will I ever. I think Shana hit the spot with her experience. read more

Arrived at dealership thinking I had an appointment but I mistakenil called the dealership in Jacksonville. Abby took me right away and made sure everything went well and was out in a timely manner.would highly recommend this dealership and will service my car there as I have done in the past. Bart,Palm Coast,Fl.. read more

The Coggin Service department excelled during the major 100K service on my vehicle. Vince is a superb service advisor that treats you with honesty, professionalism and expertise. Thank you for making the service experience one that sets the bar high! read more

Wesley Dyer was awesome and so helpful!! Came in for an oil change and alignment, not knowing that my tires were about to fall apart! Wesley helped me find the best deal for my situation. THANKS! read more

Very satisfactorily. Oil change along with a bonus of free car wash and vacuum.

Had an airbag recall notice on my Honda Element. I called the service department and they collected all of my information and set the appointment. Once I arrived they took the time and explained the procedure like they were preforming surgery. It was detailed and appreciated. Since I work close to the dealership I took the courtesy shuttle to my job. As I was leaving I was asked if I needed a ride back to the dealership afterwork, which I believed that I had already arranged. The driver said that they did not transport after 4:00. Since most business's close at 5:00 I was surprised. I had a friend drop me off after work and found out that the dealership did not close until 7:00. I would suggest that the last shuttle run, be 6:00 to give that added service to the customer. This was my only experience that was not a 10 on a scale from 1 to 10. I would rate this a 5. Still will continue to recommend to my friends. Great dealership. read more

Wes Dyer in Service Dept. was extremely helpful explaining what was needed to fix huge leak from my sunroof. Got it fixed right away and knew exactly what my price would be. He was extremely kind and very professional. read more

I recently stopped by the service department to find out what it would cost to remove the back seats from my 2011 Honda CRV. I was told it would take about 2 hours to get them out, 2 to put them back in...at a cost of about $104+tax/per hour. I told a friend of mine, he said "that's crazy - I'll do it for you." And he did - in under 10 minutes!!! Must say - makes me think Coggin Honda drastically overcharges for service. read more