I had my 2015 Volvo V60 2.5T engine rebuilt in October 28, 2024 SO#V405663. Work started on…read more9/10/2024. I was without my vehicle for that time. Total cost was $8,442.90 I went back on 11/20/2024 SO#V407410 with an oil leak and my vehicle shutting off randomly. Diagnosis was that the boost hose was not secure and they replaced the clamp. Determined no oil leak. Vehicle was in the shop for one day. I went back again on 12/5/2024 SO#V407746 with an oil leak and vehicle shutting off randomly. Determined failed oil trap line and vacuum leak. Again returned to the dealer on 2/3/2025 SO#V409061 with an oil leak and shutting off randomly. Determined torque fault converter and no oil leak found. Recommended new transmission. 7/7/2025 I returned to Volvo to fix the oil leak. That has been consistently happening since the initial fix. The top of the motor is covered in dark motor oil. I was told the oil drain plug was leaking. No answer for the oil on top of the motor. Volvo's latest theory is the oil has been poured on the top of the engine although the oil is dark and the last time it was brought in they had cleaned the motor oil off of the car. Instructed to return 7/18 since they have died the oil this time. This is the 7th time I have returned to the dealership.

I was interested in leasing a car. I got help from Rachel…read moreDotterman. Rachel was very professional, kind, and helpful. Rachel was able to give excellent lease options with various options. I highly recommend Rachel and Volvo Cars- Cincinnati!!

Ray was very polite and professional and helped us get in a car the same day. We bought a 2017…read moresubaru outback and had some bad experiences with other dealers in the surrounding area but were pleasantly surprised with the staff's attention to detail and kindness. A month or so later, no issues at all with the car. K.C. helped us with our financing and spelled out everything in simple terms and walked us through our options. Will definitely be returning in the future for our next vehicle.

Good service, I bought my car here years ago. I was only in for oil change. Fast service with an…read moreappointment. The staff nice, friendly and they are like a family. Bonus as you can see from picture , sweet pooch keeps you company while you wait.

Great experience visiting the dealership this afternoon. Matt walked me through how to use the…read morecharging station. Very friendly experience and helpful and explained every step of the way.

Predatory service center warning! They did a 40k inspection when my girlfriend took a 2023 wrangler…read morein for an oil change and to follow up on the wastegate rattle that had already been approved in California but the parts weren't in on time for us to have the service done. She was handed a bill for over 1,200 dollars! We thought they must have done the spark plugs or something but they had her Jeep for less than 2 hours. We checked the invoice and I've never in my life seen more BS billing! They claimed they did filter changes and transfer case fluid along with a tire rotation and charged her full price for an oil change when she has Jeep care! I had a very bad feeling and can't verify the fluid changes but I can verify they didn't TOUCH the spare for the tire rotation. I don't believe they did anything outside of the oil change and there's no way this bill should have exceeded 400 even if they did the inspections and fluid changes they claimed. DO NOT trust this service department. We filed a claim with Jeep and were told we would have part of the the charges refunded but have heard nothing from them since.

Great place to service your vehicle or buy a car!…read more I live out of town but make a point to take my car (which I also bought here!) here for oil changes and other servicing. The service here is wonderful, they are very efficient, very friendly, and make for a comfortable car servicing or car buying experience. I will continue to make a point to bring my car here because I know I will get great service time and time again!

Purchased a 2006 Buick Lacross w/ 32k miles as is...no problem. But when you discover they deleted…read moreEVAP code that only occurs when tank is under 1/2 , when I wash/wax car & deep scratches in drivers corner emerge from a temporary cover up detail job just these 2 issues kills resale for honest guys, there's more but these were the big ones they knew about & sent me on my way Buyers beware these guys are slime!

Mini service department is awesome but the overall vibe has gone from classy to not so much in the…read morelast year due to BMW's nickel and dime-ing. It costs me $1000 every time I hit the door for an oil change and whatever else they find on my 10-year-old mini--fine. But now they are charging me 3% to use my credit card!? I expect that from small businesses not BMW NoAmerica. Ridiculous. Coupled with the overall increase in prices, I'm not sure I'll be back because of the credit card fee.

Fantastic experience buying a used MINI Cooper completely online from Julian Lambert at The BMW…read moreStore. I found the car I wanted on their site at a good price and low mileage. I messaged the dealer, and Julian responded quickly and always gave me straight answers. Even though I was busy with work, he helped me every step of the way. Julian was able to take detailed photos showing any blemishes on the car and text them to me. He helped when I sent a mobile mechanic over to check it the car. And he helped coordinate everything with the guys who prepared the contracts and worked with my credit union to put the whole deal together. I had the car delivered from Cincinnati to my home in Atlanta, and now that I've been driving it daily for the past 5 months, I can say that I am more than pleased with the whole transaction. Julian was the best!

Don't ever buy a car from this dealership or have service work on your vehicle done here.read more