If Vons in Hacienda Heights closed that would be a tragedy. Good service, has everything, no stores compare to Vons.

They usually have everything I need in stock. Items are a bit pricey overall but it's convenient and always clean in the store. Sometimes they have good deals randomly and every Friday they have special sales that you can find in the paper. Lines can get long but they move quickly. The staff is friendly. Also they had a variety of pumpkins, huge and small in October! read more

Vons - Giant pumpkins for sale in October! - Grocery Near Me - Hacienda Heights, California

Terrible Service!! Went in around 8/20/22 @21:29 .. I purchased my groceries at self check out, There was a manager I assumed she had a light blue shirt with a ponytail didn't see a name tag , On the phone not work related conversation check your cameras at that time...I wanted to know a price for a floaty you guys had. There was only one register open and the cashier was obviously busy! When I went over to ask her she made a face like ugh! Cause I interrupted her phone call I guess, I ask nicely if she can help get the price she just brush me off and said if it has a barcode label ask the cashier it did not have a barcode label if not I could of scanned it!!! Again cashier busy her just gossiping on the phone! Couldn't get her to help I guess she was also busy so I just left. Bad customer service!! No need for a secret shopper just check your reviews!! read more

Everything about this place is not bad but the most important thing, customer service., it's so terrible that I actually have to question myself what did I do to deserve this treatment, not as a customer but just as a regular human being. Their cashier Kado, this person I have had bad experience with him all along, not only me, I notice if you are not white, you are not welcome. Yes, not exaggerating, this guy discriminates anyone that is non white, hold me to it,, I have seen him being super friendly and talkative to white customers but once it's my turn or any other non white customers or someone that don't speak fluent English, his attitude changes so quick it's just unimaginable. Even being so use to him being rude, the incident today still hits me really hard, I have not been treated like this by any business my whole life. When I paid at his terminal I said thank you as a manner and common courtesy after he handed me the receipt( which without even looking at me ) I said thank you and as expected, no response just like I am invisible, well it's ok I turned to the bagging lady that bagged my grocery, face to face I said thank you again, ignored. I had to stop[ right there looked firmly in her eyes and said ma'am, thank you, when she replied coldly with a thank you. I walked outside to my car but really couldn't take this anymore I walked back inside and complained to the service manager. Good thing is besides these two, all other employees are very well mannered, the service manager listened to my story, apologized on their behave and gave me the number to the store manage. I called later and talked to Danny Ortiz the manager of the store and he is very professional and understanding and promised to investigate. This whole experience still keep me really upset and can't even concentrate for the rest of the day, I honestly have not been treated anywhere close to this by other business in the United States which I have lived my whole life. Seeing that I am not the only person being treated like that I think I am gonna make it a point Monday to call thei cooperate office and address this issue. I think it's time Vons needs to look into this matter. read more

Most Vons were totally sold out on the ribeye steak they had as a Memorial weekend special. I called ahead to make sure this store has it in stock before heading over and saw they had a mobile rack full of valuepaks and the meat was bright red fresh too. Thumbs up for being well stocked on a popular item that is being kept very fresh too. read more

It's nice, the goods are good, the lights are bright But it's too small,I didn't find what I needed.

Warning, make sure that you check your receipt if you are a member of the Vons Club and are expecting to get the advertised sale price. On my most recent visit I was over charged over $8 and did not realize until unpacking my groceries at home. I had to drive back and spoke to the cashier that was watching over the self checkout. She reluctantly help me after telling me that I should really go to one of the other checker - even though there was no one self checking out. This has happened before and there doesn't seem to be any concern to correct the actual problem - getting a refund is fixing my issue but is not correcting the actual problem. And if it happed to me I bet it happens to other shoppers. You would think there would be some feedback loop so that the system could be corrected. Vons' checking system is not trustworthy, if I shop there again, I will make sure to check my receipt before leaving the store...so should you. read more

Extremly disappointed with service in the bakery and the birthday cake I ordered for pick up. They misspelled the name, the piped icing on the cake was supposed to be blue and they did it in red. The solution by the disinterested employee at the counter was he could pipe blue over red. No apology nothing. Last time I shop here. read more

Went to Vons today, bought a Pineapple and Cantaloupe. Both gross... pineapple was all spoiled and the cantaloupe felt and smelled fine but the inside was all white. Vons's produce selection is the worst I've ever gotten at any grocery store. Completely unacceptable. See the attached pictures. read more

Vons - It smelled/felt fine but it was all white and colorless. Vons produce is definitely the worst in this area. - Grocery Near Me - Hacienda Heights, California

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The items are over-priced and the staff are rude as hell. I stopped by this store to pick up some ice cream for the kids. When I got to the check out, the bagging clerk asked if I wanted him to bag my items, and I took him up on his offer and handed him my grocery bags. The checker name Danny asked him what he was doing and the bagging clerk told him that he was looking for gloves. The checker rudely ignored the fact that I'm standing in front of him and told the bagger "I would just tell him I can't bag it." I was perfectly fine with bagging myself. I have a couple of issues with that. First, they asked and I took their offer. Second, if the fat rude checker had something to say I was right in front of him. Address me with your problem. Don't act like I don't exist. I was not going to allow him to be disrespectful to me for spending my money there. I promptly checked him. Bottomline, they are over-priced and rude. Go shop elsewhere where your money is appreciated. read more

There's a new Mango Habanero Chicken Sandwich out in the Deli department.  I had one made by Sebastian.  He asked me what I wanted on my sandwich.  He even convinced me to get one pickle.  He made sure the chicken breast was warmed up to the right temperature so I was not eating any raw meat.   The habanero sauce kicked me in the mouth with the spiciness, but it was not too bad because I drank some water and I was fine.  I am not too into spicy food, but I would recommend getting the new chicken sandwich.  Yum yum! It is fresh to order, so just go ask one of the deli associates to make you one the next time you are shopping. read more

Alright place, great food to buy and takes bet and wic cards. Overall, I would come again.

I was there hours ago, I bought 2 boxes of California rolls, the lady was very sweet to me she gave me some extra ginger and wasabi, and the California rolls was very good read more

Normally I like going to this grocery store however it's gone downhill! I ask for help finding things and the employees were rude! Passing me around from one to another, "hey! Show her where that thing is!" Finally one guy said "we don't carry that here" even though it was an item I showed him on the Vons app! Couple times there has been some mentally incapacitated disheveled person in the store, yelling at people and scaring other customers but no one from management would help quiet the situation. I am not shopping somewhere if I am in fear for my life! I understand the pandemic puts people on edge but we are all trying here! read more

I want to recommend Nelly who is the cashier working at self checkout area. Nelly is so friendly and helpful, she is cheerful and knowledgeable, she always has time to help customers. Every time I go to Vons, I am very happy to see her standing by the self checkout, because I know if I have any problem, the help will be right there. Thank you Nelly, you are the best. read more

Service is just straight up terrible. Went to the store today and was confused about the prices of some items. I asked the checkout employee called Kado in regards about these items and got the reply of "you wanna put your membership card in?" I mean, maybe he would wanna watch his attitude. read more

My humans complain that Vons is really overpriced and the selection is lousy. They said that Vons mostly carries generic items but charges expensive name brand prices. The selection also seems random with totally different items from one week to the next. It's like an outlet version of a grocery store. You can drive a few more minutes north to Superior for the same exact items for about a quarter of the price. I give Vons three stars for the beef soup bones my humans bring home for me. They're a nice size and packaged up so when I'm a good pupper they take one out of the freezer for me to chew. When my friend Zeppelin comes over (she's the German Shepherd across the street) I always share my soup bones with her. It makes her really happy. She's a big eater. read more

Vons - Me and Zepps - Grocery Near Me - Hacienda Heights, California

Computers went down and it's going to take them 30 to a hour to fix shit you don't want to hear as your headed to the cashier especially when you work for instacart this fucking sucks this vons is trash.zero stars if possible They only have one area for bags for your fruits and vegetables that's unexceptable read more

Does anyone know the guy that sings and plays the guitar outside vons? My favorite grocery store in the neighborhood. This spot pretty clutch, I called the bakery and they saved my fry chicken I ordered on the phone and set it aside. I appreciate that btw! read more

There was a fight that broke out in front of the store. No security there to help but anyway. This lady was screaming loud and was spiting blood on the floor. It was on her face neck and hands. She then started to lean on all the grocery carts to catch her breath. She looked ok maybe just scared or on drugs. But anyway I think you guys showed sanitized all the carts before anyone else uses them. This is extreme and if I didn't write this you guys would just let us shop with nasty bloody spotty carts Unsanitary read more

Maria from the flower section was a huge help. I was very happy with how she helped me with flowers for my wife.

Bad customer service . The manager with reddish hair is super rude and has an attitude. I asked for help in check out and she came up to me with a nasty look on her face like I was waisting her time read more

I thought everywhere lifted that "only allow to buy 2" rules for awhile. My parents can't go out for grocery I am their delivery boy. Yesterday I got a full cart of grocery meat items was in 3 (1 for parents 2 for myself) as soon as the middle age lady cashier saw it she said everybody only allow to buy 2 meat items. I said l m getting it for my parents too what about separate check out. She kept saying No No No can't do it. I felt like I m in court and she is a wannabe judge, well I said to her You Can Keep everything don't want any of these. Then I walked out. They lost my business yesterday (Almost 200.00) and forever. I went somewhere else free to get for my parents and myself "NO RULES" P.S. I did not even binge buy. read more

Normally enjoy the chicken wings, but the ones I bought yesterday were dry and hard and overcooked to a dark brown from overcooking or bad oil. Please correct. Thanks. read more

Vons - Over fried chicken wings. - Grocery Near Me - Hacienda Heights, California

Your average Vons. Its probably one of the worst I have been in California. It has that same vibe as Vons in Vegas. It looks shady and sort of dark inside compared to other locations. Parking is plenty since the plaza is huge but just dont expect to park close to the market. Just park whenever and walk there because that can save you lots of time. I dont know why most of the Vons always have one entrance open. I am not sure if they do that when its close to closing time or all day though. Probably closing time I figure. They always do have what I am looking for though. Workers are nice but paying takes forever especially when you pay with a debit card. read more

This Vons has been around for quite some time, and the local neighborhood has built trust in this business. I've personally had good experiences at this Vons market, and I would say the quality of ingredients offered at this Vons is on par if not superior to other local grocery stores. The staff are friendly (if you test them with respect, of course), the cashiers are quick (however at times slow service is due to lack of staff not staff incompetency), and there is also a Starbucks inside this Vons! The only issue I have is that the plaza where this Vons is located is not the safest place, especially at nighttime. Stay safe! read more

As others have noted, the store itself is fine as it's probably no different from most Vons. It's stocked well enough and clean well enough. Nothing spectacular or different from other Vons that I have visited, but the staff here are constantly surly or at least appear unhappy and unfriendly. Never a "thank you" as other yelpers have noted and usually never a smile. Just go in, get your business done, and leave. I personally prefer not to go to this supermarket due to the staff, but will since it's the only non-Asian supermarket near me. read more

I visited this Vons today to buy the 8 pieces of fried chicken, when I got home I looked in the bag and the lady only gave me 7 pieces. She shorted me one chicken breast, very dissapointed Vons would hire crappy employees who don't know how to count and would scam a customer. read more

there was two pube hairs in it as i moved the sushi onto a plate. thank god i didn't eat it from the package. threw it away, what a waste be cautious buying from here read more

Vons - Grocery Near Me - Hacienda Heights, California

Rude kid cashier charged me for something I didn't buy. Your cashier today was Dominic. Doesn't offer to bag my items either. Gives me attitude and goes through all my groceries as if I'm a thief when I came back and demanded my refund. My shopping cart also locks up when I walk back out, I ask them for help, asked them why my cart locked up, they say it's because "you walked back inside and back out" offers no help, so I had to carry my groceries back to my car. FUCKING RUDE, it wasn't just Dominic either, it was a different woman I asked. Obviously leaving these reviews isn't enough to get them to fix their problems.... I just read another review claiming he was overcharged as well... is VONS the actual THIEF here or what? What the hell is this? I never have these problems when I go to other places like trader joes. I guess hacienda heights is just not what it used to be... I've been coming to this Vons for over 30 years you know... It's changed, a lot.... And I doubt it's ever going to change back. It's just not. The OLD manager of this Vons actually used to live on my street, he's gone now, don't know what happened to him, had another neighbor who worked here for a while as well, she was really nice, but she got older and found something else. Wish they were still there, because that's when I actually liked this place... and thought more highly of it. You guys don't know what RIGHT is... why don't you tell us what you think is RIGHT? You think stealing money from your customers is RIGHT? Why should I go out of my way to contact you and waste my time some more? What exactly will you do to make it RIGHT? Why don't you tell EVERYONE on here what you do to make it RIGHT? Come to think of it, I've had even more problems here that I never even mentioned. Like the fish/meat department guy mislabeling my salmon as shrimp and making it even higher priced, which I caught at the cashier. I'm not getting angry over NOTHING here, this has been a recurring problem for years! What happened to the ralphs by colima? What happened to alpha beta or whatever it kept changing to by gale? These guys have a near monopoly in the local city area and they just don't care, that's what I think is going on here. I've had a better customer service track record at WALMART, and you know what people say about walmart... how it's like some circus act. And I'm being completely serious when I say this. Yea their food is not better, but I'm talking about the customer service. You know what? I didn't want to go there but I thought about it for a while.... and I've been hassled by the WHITE workers here most often, the salmon incident, the worker was WHITE, Dominic today was WHITE, Mike the cashier calling me boss constantly was WHITE. I'm NOT even CHINESE, I know the whites are hating on chinese right now and you're TOO IGNORANT to know the difference between asians! I showed my ID to the kid Dominic today too, my last name is KIM, I'm KOREAN, if you bothered to learn a little about your own history you would know the KOREANS saved your sorry asses in Vietnam war, while your american soldiers were partying at night with booze and drugs in vietnam my uncle who was a Green Beret was making all the kills with 20:1 kill to death ratio while your sorry coward american asses were dwindling behind with a 1:1 kill to death ratio! My grandfather DIED fighting the Japanese axis powers who also attacked america in pearl harbor! You don't know a god damn thing you're just fucking racist ignorant fuckers! Grow a fucking brain and learn the difference, all you see is an asian and feel hatred nowadays. And your fucking government is eyeballing North Korea as another potential SLAVE country so you entitled mother fuckers can reap the benefits off another SLAVE country. Getting tired of this shit, those are the FACTS. Learn what the TRUTH about asians are. I'm sure few if any of your young WHITE american workers even know ANYTHING about this stuff. I bet they are BITTER about having to SERVE an asian customer, and too damn IGNORANT to know who we are... Everyone knows asians have been getting discriminated against since covid began, I've heard all kinds of stories, they don't know the difference between asians and they don't care! How about I confuse a NAZI German with some BRITISH or Irish person, how would you WHITES feel about that? HUH? This is some BULLSHIT, and I'm getting SICK of it. I had the SAME SHIT happen to me at another business too recently. Getting fucking sick of this IGNORANT WHITE BULLSHIT! I was BORN here and I'm a citizen, what the fuck do I have to do with CHINA and covid? I get the same fucking exposure to covid just the same as any other WHITE person who was born here and lives around here. You fuckers are pissing me off! read more

I would give this location 0 stars if I could. Let's begin with Lisa. This cashier needs to attend a weekend-long seminar on customer service and etiquette. And after the weekend-long seminar, Vons needs to let her go and she should venture out into a world where she doesn't need to deal with the general public. It is apparent she doesn't enjoy her day job especially with the way she treats customers (myself included). Corporate, I know you read this, so please, please let Lisa go! It is best for the store, and most importantly loyal customers. read more

Its an ok market. But for those who reside in the south side of Hacienda Heights there is no other choice. We lost Ralph's then we lost Albertson's...really ? How can a community have no markets ? How are we all expected to shop in one place ? There are too many people here to shop in just one market. Corporate America come to our aid. We have excellent locations that are empty and waiting to put a name on them. Stater Bros c'mon over...Hacienda will supply you with many happy shoppers. read more

I've been a faithful customer for so many years. I love how clean the market it is. With that being said, I wonder if I should go into the market because there is always a long line! I would rather drive a little further down than to wait in line. I don't know why they can't open more lines. Also, parking is horrible in this plaza. read more

The aisles were clean, well organized, and well stocked. However they didn't have any self-check out lines. It would seem that some super markets have phased them out. Not to worry, they have friendly cashiers. Still I would prefer to have the option to check myself out especially if I only have 1 or 2 items. read more

This Vons always sells spoiled food. Many items remain on the shelves that are expired. We get Instacart and Postmates deliveries and over 10 times at least 2 items each delivery meat is expired. It's dangerous! Do better. I probably need to reach out to corporate. Check your expiration dates . read more

I used to shop here all the time , but the homeless people that hang out there and shop inside is totally disgusting when I complained about the homeless people inside the store they said they couldn't do anything about it. I told them that's a major health issue. That's too bad I got to know the cashiers pretty good. Going to miss them. I shop In Whittier now. read more

After Ralph's closed down a long time ago.. And Alberton's is gone, too.. Vons has been my go-to grocery store now. Little perks/peeves: 1. A lot of people shop here, so parking lot is usually very, very crowded. You can find a spot far away, and pick up a cart on the way toward Vons. 2. Turning into entrance behind Taco Bell/Vons corner, you can't go straight and then turn right into Von's parking lot. You have to go left, then turn right because it's a one way street. I find that annoying. 3. Handy wipes for your convenience by the sliding automatic doors on either side of the store. 4. Bakery to the right, Starbucks in the middle, garden on the left. 5. Clerks are usually very friendly, but not the ones inside the Starbucks. Stay away!! (See separate Starbucks review) 6. Remember to bring your own grocery bag! But the nice gentlemen will usually ask if you need assistance :) The only other grocery stores nearby are probably Fresco (on Gale) and 99 Ranch (off Colima/Azusa).. read more

This place is not practicing social distances. No one is standing on the 6 feet square in line they're all behind me while I'm paying the cashier. I shouldn't have to yell at a customer and tell them to back up. The employees and staff should let the customers that u can't stand close to some one in line keep 6 feet away. They're not practicing g social distancing for ppl that are trying to stay away from getting sick. read more

UPDATE Since my last posting, I have visited this location a few more times, and I must say there has been a great improvement. While the parking lot is still ridiculous, the overall experience and atmosphere has drastically changed for the best. I have also taken use of the Just For U program and that has really saved some $$ for my household. However, I can see how it can be confusing for many folks, especially those who are not tech savvy. The checkers and baggers at the front and service clerks at the deli and bakery are still friendly and helpful. Overall, it's getting better at this store and I will very likely continue to visit this location. read more

o5.3o.14 I usually come here during lunch time to purchase some fruits and my favorite Greek yogurt because it's near the office. Their fruits are usually fresh and a lil pricey... but they always have selected items for sale on Fridays. :) Oh, and I really like their florist section. ;) read more