Delivery Out of one item. Came fast paid extra $10. Granddaughters having a party. Service was good. Food was at the right temp. Rang doorbell to let us know it was here. read more

I've been shopping at this grocery store for years because I was always willing to pay a little more for convenience, customer service, and a better overall experience. Unfortunately, that experience has completely changed. Every single time I come in now, the only thing open is self-checkout. If I wanted to scan and bag all my own groceries, I could go to Food 4 Less or ALDI and save money while doing it myself. The whole reason many of us shop here is because we expect better service. It's incredibly frustrating to spend premium grocery prices and still have to do the work ourselves. On top of that, bagging groceries properly actually matters -- especially when buying produce, eggs, meat, or fragile items. Employees who are trained to bag groceries make a difference, and it's disappointing that customer service seems to be disappearing completely. I understand stores are trying to cut costs, but eliminating staffed checkout lanes is hurting the customer experience. Long-time customers notice the difference, and it honestly makes me question why I should continue shopping here instead of going somewhere cheaper. I really hope management starts valuing customer service again and keeps actual checkout lanes open consistently. read more

This review is for Zenshi-Sushi place inside of Ralph's ONLY. The sushi that has been already prepared to buy isn't always the best. Tastes old & fishy. The rice that is used for nigiri is always hard and not sushi rice. The salmon is always nasty & has bones in it sometime. Not with it. FujiSan sushi is better. read more

ROACHES!!! This Ralph's used to be so clean and organized. Within the past couple of months I've noticed how everything has gone downhill and how dirty it is now. Roaches on avocados! This place is definitely unsanitary. The Deli here has the worst customer service! I thought I was the only one until I read all the reviews. Can't ask for anything without getting attitude like you're bothering them. One lady didn't want to help me because 2 coworkers called out sick and how is that my problem?!?!? Definitely won't be walking into this Ralph's anymore! read more

Ralphs - Roaches!!!! - Grocery Near Me - Whittier, California

On the meat department I saw a sign 9.99 bone in rib eye. I don't see anything on the shelf so i ask the guy in the meat department at first he said that it was on last week sale but i said its been 4 days the sign is still there so he scan and then he said let me check he came back and he said you can ask for a rain check i ask where can i get that he said in front there is a Manager. So i talk to the guy Francisco and asking me where in the ad i see it i said i did not see it jn the add i just saw the sign. Then the manager named Marisol saying we only give rain checks if it's in the ad and she was very very rude. Francisco who is the other manager don't even know what city os the store located at. I was asking what is this city and he said I don't know you work there and you don't even know the city. Very disappointed with the attitude of both Marisol and Francisco read more

Ralphs - Grocery Near Me - Whittier, California

This is my go-to grocery store. The employees are always helpful, and the digital coupons on the Ralphs app really come in handy to save a lil money. The produce section is nicely put together and well stocked. I especially appreciate being able to shop until 1am -- perfect for those long days. Always a solid experience here. read more

Customer service has gone way down!! Try to push you to self checkout Manger refuse to do rain check on item that's not in stock as it's Sale is still going on. Service deli is terrible as well!! Kroger needs a major change in customer service skills. Take your business somewhere else. Just terrible experience read more

I went in wanting a salmon and tuna sushi plate. The man at the sushi bar saw me searching and asked if I wanted something specific and he made it right there for me in minutes. Thank you sir for making my day! Very kind , I'll definitely be back. read more

Please check your receipts‼‼‼‼‼‼‼The prices on the tag do not reflect the price at check out!! I bought a few items today 12/26 and it did not ring up correct. When it was brought up to the attention of the cashier, the lead was notified. The lead then told me they can't override the price until the manager gets back from lunch!!Unbelievable and not acceptable!!! read more

This review is mainly to give a standing ovation to store associate Merlin. I've been shopping at this Ralph's for a while & nothing has ever really stood out from here until today. As I was about to check out at the self checkout today I witnessed something beautiful. An elderly woman had finished checking out & she was dizzy. Merlin checked on her & went out of her way to get her a chair for her. While another associate or supervisor was calling her to do stuff, she did what she had to do & went back to check on her. I was checking out & keeping an eye out too. I must say to see the care & attention that Merlin gave that woman today was sheer kindness & quick action. Merlin instructed the elderly woman to sit & wait until she felt better which she did. It was Merlin's quick thinking, & attention to detail that I had to post this review & say thank you for your act of helpfulness. In a world that is full of people lost in their own world. Many cease to remember that we are all inhabitants of this one Earth we all call home. Great job Merlin you alone are a 5/5. This store I give a 4/5, associates are nice, but produce isn't always the best. Decent thought read more

This is a good Ralphs store. I have been here a few times and have always had good experiences. I have a buddy that lives in this area, and everytime we have a party here, i come and pic up stuff at this location. I grabbed some chicken and potatoe salad at their deli the last time i was here. It was delicious and fresh. They make a fresh batch it seem like every hour. Nice people here, Roberta is one the best helping employees. Wish i could shop at this location all the time. read more

this place never has the Kroger zero sugar grapefruit citrus soda. even when you have to ask staff to order it still won't come in.

when i was almost done bagging my items i asked the worker that was in the checkout area if i can have 1 more bag. he said "sure". doesn't go to get me another bag but instead he goes and starts talking and laughing with his coworkers. then when i need that 1 more bag i ask again nicely and he goes "ya go and get it". the whole point of retail is costumer service which this guy clearly doesn't have. what would've been nice is he could've said "yes let me go get that for you". i worked retail and was not like this worker. he was some young guy i've never seen before read more

I went to two other workers looking for a log for my fireplace. I guess they were busy,both pointing to me where the logs were. Then I asked a worker named Rick. He not only walked with me to the aisle the logs were at, he went so far as to assist me putting the logs in my cart, being I have arthritis, and asked if I needed help putting them in my car, I told him my son could help me who was in the car waiting. Rick is such a fine example of leadership, going the extra mile being very professional and friendly. read more

The service at the deli here is HORRENDOUSLY terrible. I came to get lunch for a large group (actually I went to Stater Bros but their deli section was under construction and this was the next closest grocery store with a deli.) The menu had an option for a 16 piece chicken combo, and I thought "okay I'll get 32." So that's what I asked for. The lady behind the counter very curtly said "for an order that large you have to order in advance." Okay... Then why is it on your menu, listed separately from the catering information? I looked at the completely full warming tray behind the glass and asked her how many pieces were in the tray. She looks at me, hesitates for a second and then replied "umm, maybe 16." So I asked for 16. She then looks me up and down, scowls and says "I can only give you 8." What. In. The. World... The menu says 16, you tell me you have 16, I'm a customer paying the listed price like anyone else.. yet you won't sell to me?!??? read more

The staff that work in the deli department are rude. They ignore you when you try getting their attention. Their customer service needs improvements. read more

I don't usually go on Yelp to post any type of comments, but this particular it was a must. I bought 4 Ready to feed Nutramigen ready to feed formula at this particular location and all of the bottles where expired. I know why didn't I check prior to buying lucky I did check the date when I was pooping the formula intoy baby's bottle. When I returned it the customer service was horrible no sense of sensitivity what so ever. I went back to the aisle and there was still expired formula on the self . I went to the front desk to tell them but they didn't seem to care . Please check the formula prior to buying at this location because obviously they don't care . read more

Ralphs - Nutramigen ready to feed formula - Grocery Near Me - Whittier, California

On the first of this month I went shopping for my whole family as well as myself. My partner was helping me out because it was definitely not a one-man-job. He had to leave right before checking out due to an emergency. I wanted to do self checkout to be unproblematic but that turned out to be more problematic.. so.. I went to the first cashier I saw open.. Her name was Isabella. She realized I had two carts and couldn't manage to get all the items on the belt on my own. She asked if I'd like help, I embarrassingly accepted, she came from around the register and efficiently got my products out of the cart within a minute or less!!! This young woman was moving faster than me!!!!! Aside from that, she also helped with bagging + placing my things back into my carts. If I didn't have her assistance, it would've been a long/painful/awkward process. She did above and beyond and I was SO touched by her kind gestures. I spoke to a manager by the name of Amanda to let her know that Isabella was the sweetest cashier I've ever met and turns out that she was just as much of a doll! They BOTH offered help minutes AFTER the transaction because they saw me waiting patiently for my ride but I respectfully declined. Never have I ever had such amazing customer service in a grocery store!!!!!! Mind you, it was my first official shopping experience at this Ralph's location! Most definitely will be going back thanks to Isabella. She's genuinely awesome! (If you get to read this girly, I tried scanning for the survey but it wouldn't give, I'm sorry)!!! read more

The pharmacy there is very diligent and efficient as I've been going to them for several years now, they're just awesome

Check the sell by dates! Accidentally bought this bottle of ranch with a sell by date of almost four months ago! They were super nice about letting me exchange it as luckily I hung onto my receipt. read more

Ralphs - Ranch - Grocery Near Me - Whittier, California

They closed there w a sign saying no select solicitation when it should just say use other door. Then there is no carts to use on the other side. They were rude when I asked for a cart. I'm in my 3rd trimester of pregnancy I can't carry my groceries in a basket. They need to get there stuff together. read more

Every time I go they do not have live cashier check outs open. I'd prefer if they did but I can live with self checkout. The issue I have is when the self checkout doesn't work and required an attendant and I'm ignored for minutes until someone comes to press a button to then allow me to continue to check myself out. This happens often. This morning was most aggravating. Came in around 8am checked out 8:08ish. The checkout belt gives me an error and holds for an attendant. I am the only person checking out. Two workers at the front kiosk. One seems to be on break, eating a donut and her back is turned. The other one, middle age woman, mousy brown hair pulled into a ponytail, slightly plump, sees me. Sees the situation. I'm looking her direction. She quickly averts her gaze to make it appear she has not seen the flashing light of the kiosk. She does some other work, looks again at me and then looks at her co worker, who cannot see me (back turned), she puts her head down and continues ignoring me. After some minutes if me just standing there she finally asks the other girl to come "help on 5". The young lady does so very nicely. No issue with her. Never is. The mousy haired woman thigh does the all the time. I was the only customer there. I can understand if it was busy, it was not. I hope someone sees this and provides her some constructive feedback on best practices to assist customers and provide a better experience. read more

This place is horrific. Staff ignores u when u ask for something or their response is I'm on lunch. Then they tell u if u don't like our service call at 6 am and talk to the manger. Then u go to checkout and the checkers move as fast as the workers they don't. I will drive farther to go to another store this place lost my business read more

Marisol is incredibly rude, the store is busy and she was standing on her phone while customers were calling her over asking for help. Completely ignoring them, not even looking up from her phone as if she couldn't be bothered. I had to stand for 10 minutes waiting for batteries, while she kept looking at me and didn't say anything. I finally had to ask someone else, elsewhere in the store to assist me with the batteries read more

This place smells weird, the aisles are really narrow and claustrophobic feeling, and they don't take Apple Pay. It's 2022 ya'll, come on.

Always helpful, always clean. I shop, bank, get prescriptions filled, used DMV kiosk and now can donate to a charity when using my rewards card. All these years shopping I wish I would have known. read more

Ralphs - GIVING BACK THRU RALPH'S REWARDS CARD. - Grocery Near Me - Whittier, California

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Brandon (who likes cats) - I know this because his name tag said so went above and beyond to find us eggnog (sans alcohol) on Christmas Eve. We were beyond satisfied with our Whittier Ralph's. We go back to this Whittier Ralph's because of repeated extraordinary service like this. This caliber of customer service should be the gold standard. Thank you for making our lives and our shopping experience seamless. We are very very appreciative. read more

We have been shopping at Ralph's for so many years and the high quality produces.meats,and their genetic products and many more items that we enjoy. We often shop at different Ralph's to shop around and see the different from the others Ralph's in different areas. read more

I enjoy the deli here, and the staff is ok, but often extremely slow. What really got me the other day was when I got there to order a sandwich, I was told that the wait would be 30 minutes, because 5 employees were in the back making platters for some corporation. So normally, they only ever have one person up front which slows things down...especially if there are people in line. However I was the only one. Do I not matter? Can they not pull one person away for 5 minutes so that I can grab food for my day? I spend a fortune here and was pretty frustrated. read more

Moldy items on the shelf. Rude cashier. I'm not surprises that this store has terrible ratings.

Nice store, very clean and well maintained. Service was great, the lines not too long at check out. Plenty of easy parking and well stocked.

Today at 11pm I seen a homeless man walk out with a full basket of groceries. The staff that work here are great I feel sorry for them . Because whoever owns this Ralph's in this nice neighborhood can't afford a security guard to make us the community feel secure says alot about the owner of this establishment. I don't feel safe coming to this Ralphs knowing that they will let people come in here ant take whatever they want and we the community have to pay for the higher prices. Something simple like a security guard could help us all feel safer coming here . This is a warning . Now that they all know anyone can take whatever they want and know nobody will stop them . Do something for your customers and make them feel safe shopping here . This community deserves better .Thank you . read more

My weekly shopping trip My weekly complaint with the deli You truly need new employees here. There are so many people out of jobs Asking them for something after waiting in line more then 5 minutes and they see you‍ and never with a hello what can I help you with a big NADA Always I need thinly very thin pastrami and ham and they look at me as if I was going to rob them or asking for a million dollars read more

A 1 star just to get some attention on this 1 matter: The person who made the decision to get this new, way too wide, shopping carts, should be fired. The aisles in this particular store are narrow. That combined with the over sized wide carts is a bad thing. Any four grader can made a better decision than the person who is responsible for this cart choice. read more

I started to shop at Ralph's Groceries Stores, because my office will give us Ralph's Gift certificates. I became a fan because of well socked and the staff is always courteous they have late hours, till 12 midnightt and It's near my house that said, I have been coming here for years. The deli, all prepared lunch meals their salads. Their produce department, the meat selection and other food or items I had need it's all there one stop-shopping. I have been in a hurry on Thanksgiving Day, I was in charged of getting the drinks I was able to because Ralphs was open and they saved the day. Check for their constant sales on sodas and prepared salads selection are great to keep in at home for times we don't eat out . Join their Rewards card and of course get additional discounts. P.S join their digital savings club with your rewards card number and load digital coupons to the card you can load up 150 items. More savings Happy shopping! read more

Way too expensive. I only come here out of convenience or if they have something on a really good sale which is rarely. Aisles are too tiny as well and now they have new wide carts. Makes no sense. I have no clue how this store is still open. read more

This store is located minutes from my residence which makes it convenient. I noticed they were offering rib eye steaks on sale for $4.88 a lb. When I arrived I didn't like the selection and asked the butcher if he had additional cuts. Within a few minutes the butcher brought out gorgeous thick steaks - they ranged from just over a pound to a couple of lbs each. Check out these beauties: http://www.yelp.com/biz_photos/ralphs-grocery-whittier?select=vNi-jILKaE0q9VHITb-xhw#vNi-jILKaE0q9VHITb-xhw I ended up cooking the steaks that evening and they were perfect. I'll continue to shop at this Ralphs for the good service, convenience and quality steaks. read more

Ralphs - Delish Ribeyes for the BBQ - Grocery Near Me - Whittier, California

I'm very loyal to this Ralph's. Big, bright and clean makes it easy to get around. Produce department always well stocked. Meat department is constantly being restocked with fresh cuts despite it not having counter service. Also, big kudos to them for having great selection in the grilling/charcoal aisle! The only drawback to this store is their deli department. Good luck getting a worker to give you counter service. read more

Ralphs - Grilling & charcoal aisle at Ralph's. Well stocked! - Grocery Near Me - Whittier, California

Absolute worst customer service ever! Personnel accept no responsibility for their mistakes and on top of that they insult you comments like " It's not our responsibility to make sure you get all your bags" and "It doesn't all revolve around you!" Those two comments were from the supposed manager of this evening's shift and her smug little bag girl. No apology or anything! I rarely shop here anymore and now they can be assured I never will! If I could give them a zero I would! read more

All my years working in this industry this is and will not be acceptable to any of the communities that you serve. This is pure laziness by all levels of management and you see what I see and yet it still continues. You people who are in charge need a rude awaking from your standards vs company standards and expectations. read more

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