Cashier Shannon was so kind to us. You don't get that kind of service anymore. She helped me with the app and made the shopping experience very pleasant. Thank you, Shannon! read more

Vons can sometimes be on the pricier side but with my app and coupons it's no issue. Their produce is mostly very fresh majority of the time and the customer service can be hit or miss depending on the time of day but mostly good as well. I really love their sushi but found a hair in it recently so I haven't purchased any since. Which is a bummer I've been buying it for a couple years now. Happy Shopping!! read more

Vons - Grocery Near Me - Riverside, California

No waters no Arbor mist no hot bread no frozen cat fish no reason to shop here anymore

Vons at Riverside Plaza is one of those super convenient spots that's easy to get in and out of -- parking is always a breeze, and access is great, especially if you're already in the plaza. The store has a little bit of everything, great locations, which makes it perfect for quick stops or last-minute runs. It can get really busy in the evenings, but the employees are always nice and helpful, even when it's crowded. Today's haul? Cinnamon, beer, cheese, crackers, and cookies -- a perfectly balanced diet if you ask me Overall, it's a solid grocery store in a great location. Not fancy, but it gets the job done. read more

1st time here I went cause my son wanted a Pokémon card from the machine. When I got there a young man was waiting for the machine too. The cashier got upset cause he was hanging around waiting for the machine to dispense an item. I went and bought what I needed came back and the young man was polite to let me have the next drop from the machine. The cashier called the manager because she go upset cause the young man came back in to use the machine gain. He was not doing anything to anyone or being rude to the cashier .I really though this Vons being in a good are would have better customer service but it showed that the cashier were not just rude talking loud about the young man but the comments they made and I heard. The vendors should not have this machines at that store if it bothers them me for people to go inside and buy stuff from them . read more

Please please please, make the people who fulfill orders for drive up check the expiration date!!! I'm so tired of receiving expired food and food that expires the day after receiving it! read more

I never thought I'd be leaving this review because I'm such a loyal Vons customer, since 2012. Even though I moved 35 minutes away from my closest Vons, I make the trip out almost every week to get my groceries here. I spend probably $500 a month here. I placed an online order for pickup because I only had about an hour to get groceries and the travel time would obviously eat most of that, so I placed a $125 order and paid with PayPal, like I always do when placing pickup orders. The money instantly came from my bank account, like it always does. I was notified they were starting to shop my order, then suddenly told my payment was declined. Weird, my money was literally already taken (and I have screenshots!) but whatever. I put in my card info directly to Vons app, just in case PayPal was the one having problems. Still declined. Okay...I tried another card. Declined again. I bought something off Amazon to check if my card was still working, and yep it was! I tried a 3rd card. Still declined. At this point I was already on my way to pick up the order, as again I only have about an hour window to get my groceries. I call the store directly to see if I can talk with someone. I get put on hold for 28 minutes, then hung up on. I'm now at the store by this point, and I tried using the chat feature to talk to someone. The AI chat bot is SO annoying. It spends 10 minutes trying to connect me with a human and never does while I'm on a new hold with the store. The store finally answers and I'm told someone will look into it and call me back shortly. I tell them I'm here to pick up the order. They hang up. I wait 20 minutes and call the corporate # in the meantime to see if they can figure this out. I'm on hold for the entire 20 minutes. Someone answers and only speaks Spanish (not her fault, but I asked to connect to someone else and she just hung up). I start driving back home and call the corporate number again. I'm on hold 12 minutes before someone answers, but doesn't say a single word. I hear noises and then. They. Hung. Up. AGAIN. My money is still missing from my account. The 400 points I used to discount my order are also missing. It's still saying payment declined, even though Vons has access to 4 of my cards now and PayPal. This is complete bullsh!t and theft. I can't pick up my order that I already paid for and not a single person will talk to me. At this point I'll just take a refund because I'm never shopping at Vons again after this. read more

cashier didn't pay attention and my boyfriend got charged for someone else's groceries after he left because the cashier was not paying attention and kept his tab open. cashier was too busy talking with coworkers to realize or even give my boyfriend a receipt for his purchase. luckily manager refunded for amount but be careful and make sure your tab gets closed after leaving the store. read more

Customer Service: 4 stars. Many employees are nice. They have self checkout and also a Starbucks inside. Prices: 2.5-3 stars. Average to kinda high. However, they sometimes have good sales and combine with their $5 off in their app, not bad of a deal. Sometimes you have to clip a coupon in their app though to get the special price (but then these Buy 5, save $5 or clipped offers often give me problems as they usually don't come off at checkout). Location: Easy to find and convenient as it's very close to the freeway. Parking is ok. There are many spots with a little bit of a walk but this is a very busy plaza with Chase bank and other restaurants so can take a while to get in and out of the area. read more

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The butchers need to log to school. $40 of stew meat- ALL TRASH!!! serving bone, cartilage and fat Igor dinner. At that price. You must not appreciate your customers. Absolutely garbage meat. DISGUSTING!! Won't be wasting my money here again read more

Vons - Bone - Grocery Near Me - Riverside, California

Store remodel nice but not a single checker!! All self checkout! I'm a union man and strongly disagree with self check out!!!!

2023/034 This location is clean and floors are really kept shiny. Staff not too accommodating. Came here today to look for a reusable upright collapsible bag that I got before the holidays last year. Not available right now read more

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I really enjoy Visits to Vons, savings, rewards, and the personnel are all great very good customer service

I needed to make three stops, so it was convenient to do the grocery part at Von's in the Plaza. It had been so long since I shopped there I had forgotten why I stopped. I only need a few items so I searched for the small red hand basket to help me along. I was told they were "phased out" awhile back. But I was welcomed to go get a wheeled basket outside. Cool I'll barehand the goods and be done. I went to the hot food counter and asked if they had bagels. Without looking up she said, in the bakery. No additional information, or assistance. I remembered the spot in the back corner and found the baked goods including the bagels I sought. I asked if they had the snack portion cream cheese (flavored preferably). Sorry they were discontinued but you can find some regular portions on the dairy isle. Every purchase from the bakery is now directed through the general store check out with no register in the bakery. Sorry for the inconvenience. I told the two employees in bakery that they (Vons)had really fallen off. I heard him mock me as I went down the beer isle. Not that any of that was terrible. It just could have been so much better with happy employees. I didn't self check because I couldn't find the pricing or bar code on the bagels. Only to get to the check out and the checker asked me for my phone number to see if I deserved any discounts! Why did I have to do EVERYTHING??? Not a good experience, hopefully I will remember next time. My visit was Friday 2/14, 10-11am read more

Frequent shopper , stopped in tonight after work picked up a few essentials , I shop here All the time but stopped in today Sunday at 6:30 pm , the vons checker Sophie did not do anything but chat with the bagger I felt invisible what's going on here ? Sophie asked about a co worker who spent 3 days working something who knows , this experience for me was odd please train your staff just for a hello or did you find everything read more

Parking not difficult to find. EV charging available. Not so crowded atmosphere inside. Clean and aisles clearly direct to products display. Prices clearly tagged. Starbucks coffee shop and US bank inside store. Men, women restroom with coded entry door. Accommodating staff. read more

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I feel my life nowadays is me FREQUENTLY on the hunt for ice cream + a bottle of hand sanitizer. I love this Von's because.. A-Staff is friendly and always super helpful (ESPECIALLY in the self-check out area) B-This store has pretty much whatever it is I'm looking for (including hand sanitizer) C-There's always someone cleaning the store up and our carts This is my local go-to grocery store, and we frequent it enough they even remember our names. High-Five Vons read more

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I am from way out of town and placed a deli order over the phone to be picked up on my way to a party. Unfortunately my order was not found. Although the team did all they could to locate my order and even call people at home to see if it may have been misplaced, it was definitely missing. Out of nowhere the manager Dylan came to the rescue and without missing a beat took charge of the situation. They were going to make my order right away. He offered my child and I some Starbucks refreshments and he put on a hair net to assist the deli in making my order. He did not have to do that, but he knew that this order was for an event. I value traditional customer service and made sure to tell everyone at the event how amazing Dylan at vons was! read more

The meat dept has taken a serious dive in the past year and a half,just left it without getting what I went for,there was a young man spraying down the floors,while the meat section was open,come on Vons,this used to be a nice store,to top it off the same guy always walks away when customers are standing at the counter, read more

Ok this place has the most delicious and affordable pre-made section of oven ready meals in the very front of the store. Seriously, it's amazing. I get sauteed mushrooms with melted blue cheese, spaghetti squash with pesto and parmesan, butternut squash with pepitas and cheese, stuffed zucchini with chicken, etc. read more

Vons - Grocery Near Me - Riverside, California

The Vons store in Victorville (Hesperia Rd.) is full of friendly , professional workers. My ONLY complaint is about Mayra Gonzalez. I usually see her at customer service counter or at cash registers. The woman is very rude , abrasive , loud and constantly talking down to the other employees or customers. I personally have dealt with her twice & won't go near her. Horrible attitude and very Negative all around. Thank you ​ read more

Ordered a cake from the bakery online and reached out directly to get some assistance on picking up the cake late. Staff was super helpful and accommodating. most of all Michael he not only helped me find my order but helped me carry it to check out and offered to help me carry it out. He truly went above and beyond! read more

Stopped by Vons on March 28th, 2023 to grab a starbucks. I decided that since I hadn't eaten yet and it was going on 11:00 a.m. I was going to grab a sandwich from the deli next to the Starbucks kiosk. First I had to wait a couple of minutes because there was no employee there. The gentleman preparing the Asian food didn't speak up and let anybody know a customer was waiting either. Finally somebody comes from some area in the back to come and help me. I told her I would like the turkey and havarti sandwich which is a grilled hot sandwich. I only wanted mayonnaise and mustard on it. First she holds up a bag of white bread and asks me "is it just plain bread that's used?" I told her "I don't know, I don't work here... you do." This had been my first time in Vons and well over a year so an employee asking me how to do their job really irked me to start. Then she said there was no havarti cheese (hello!! If this is your station why isn't it prepped?!) and she takes off for about 8 minutes with my sandwich partially made. There is havarti cheese sitting right in front of her but she bypassed it because it's mixed in with the Swiss and the provolone but the cheese is separated. When she finally comes back I point to the havarti cheese. Then she tells me the oven isn't on. I'm freaking out cuz I have to get back to my son's appointment who is having a procedure done and he wasn't allowed to eat before this procedure which means I wasn't allowed to eat. So my sugar is dropping and I just need some food in my stomach. At no point is this lady communicating with me and I'm assuming because there's a language barrier. She comes off like she predominantly speaks Spanish with mixed in with a little bit of small words in english. At this point I'm annoyed I've already drank my entire Starbucks drink waiting on a sandwich that should have been prepared in under 5 minutes and I'm going on 15 minutes with no sandwich. I walk and go get the manager or ask to speak to a manager who walks back with me. At this point the lady throws my sandwich in the oven. My only thing is it doesn't look like it's the correct oven. Anytime I've ordered the sandwich it has been put on some type of press to grill both sides. The lady hurries up wraps a sandwich and basically tosses it at me with some weak apology. The manager was kind enough to comp me the sandwich and gave me a bag of chips as well. Thank you for that I appreciate it. My issue was it's going on 11:00am and your station is not ready to go. Not only that this person does not seem like they are experienced in Sandwich making if you're asking the customer how to prepare the sandwich, The employee also did not even know what sandwich I wanted. I literally had a point to the giant sign above her what sandwich I wanted. Your oven should have already been on by 11:00 in the morning. And I know there's going to be some lame excuse like being short staffed as usual but it's really frustrating to see this post covid world where nobody cares about doing their job correctly anymore There is no way I should have spent 15 minutes waiting on a sandwich and being asked how to make a sandwich that only needed mayonnaise and mustard on it. And remember how I told you the lady hurried up and wrapped up my sandwich and tossed it at me?? Well these are the two pictures. One is a grilled turkey and havarti sandwich that I ordered which shows toasted bread. And the other one is the one I got which was a soggy warm nasty sandwich that went straight into the trash after the first bite. I am so glad I did not pay for this because I would have been contacting my bank for a full refund. Please train your staff how to do their job properly and cross train your staff how to do other people's jobs properly in the event of somebody calling off of work. Thank you Starbucks for making me a great drink. read more

Vons - This is a grilled turkey and havarti sandwich I received. - Grocery Near Me - Riverside, California

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Gotta say it was kinda gross how the cashier kept wiping his nose with his hand in between scanning my groceries.

I used to shop Vons all the time but I don't go to Vons anymore because of the digital deals. I don't see why I should have to go online to find a digital deal to get the deal. I like it when it's exactly as stated when you're in the store. Sorry Vons, you have lost me as a customer. I honestly don't care about the other things like lower gas prices (I have an electric car), etc. I just want to go into a store, know what the prices because they are posted next to the item and pay that price. I don't wanna have to go online to get a deal. read more

I just had such a great experience with the Very nice elegant Young lady Jackie :) I appreciated her super nice tone and explaining of what the drinks are like, I've been to many Starbucks in grocery stores but this was outstanding. Thank you so much for you courtesy I real wish I could Tip! Such a beautiful soul! Thank you Jackie :) read more

Vons - Great drink she made for me! - Grocery Near Me - Riverside, California

All I have to say is what's up with the attitudes of the workers in the Riverside and Central store. I am not asking to become friends or even asked to dinner, I would just like to be treated and respected as a paying customer. read more

I did what Ms Dawn M said and no one contacted me. Since this is my last day working in the area, I was forced to go back into the same Vons for a latte. I thought maybe they just had 2 grumpy workers the last time I went there. Thought to give them another try. A Hispanic male barista was behind the counter. I said my "good morning" and ordered my drink. It's like he either hated his job, hated to do the work too early or just typical THIS Vons attitude. Very COLD. He was non responsive and worked like a robot. I'm sure there are probably nicer workers here but the ones I ran into are opposite. So sad that they had to hire unfriendly people and I'm so glad this is my last day here (working in the area for 4 days) that I won't have to go into this store anymore. read more

I did a pick up order because I have been caring for my sick mom . When I got home to see Turkey was so bad . read more

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Worst customer service at self check out ! Employee instead of helping me started giving me the worst attitude and acted like I was trying to steal something and tried to make it a big deal . So embarrassing this is the worst grocery store I've ever been to they really need to train the employees to be more ethical and respectful . if I could give 0 star rating I would but unfortunately it forces you to give one at least . read more

Riverside Vons. I am reviewing for pickup ordering. Tried once during pandemic. had to go back because they forgot to give me a bag. Went back a second time because they missed something I really needed. Tried today ordered fine sugar - got regular. ordered smallest mayo to take camping - got 22 ounces! ordered cut onions - no substitutes available to offer me (hello? regular yellow onions) read more

Maria at the deli was so helpful today. We bought a premade sandwich to take to the beach. She was very friendly and talkative. She asked how we were going to cut up our sandwich when we got to the beach. She offered to precut it and prepared a baggie with condiments, napkins and silverware. She went above and beyond great customer service! read more

I recently shopped at Von's, and I had a fantastic experience! The store was clean and well-organized

Went shopping today. We purchased 3 pieces of German Chocolate Cake and when we got home we only had two. The grocery bagger went extremely fast to get us on our way. He just threw the groceries in the bag not caring how they landed. This isn't the first time we didn't get all the groceries we purchased. Make sure to check your bags before leaving the store. Shame on us for not checking. read more

If I could give this place 0 stars I would. I have never felt this way coming out of a grocery store. The people working there are not kind at all. After a really long hard day of spending it at the hospital, I came to get my shopping done. I got to the register and was greeted with a cashier and her manager Christina who shared a look because of the amount of stuff I had in my cart. (What?? Lol) Then proceeded to be kind which was great. There was a promotion happening for impossible meat and there were coupons ALREADY attached to the product. It wasn't me bringing anything extra lol I was told that the girl had to do the math on her phone to see how much to take off instead of just scanning the coupon. Christina watched us do math then I was told I needed to have a number for the coupon to work but what sense does that make nor was that listed on the actual fine print. I put in my number and they were STILL DOING MATH. Now I'm not a coupon girl usually but it all just seemed weird and when I questioned Christina for clarity she told me "usually" "most" coupons work that way but we could "try" just scanning it then asked if the girl ringing me up fixed it making me sit there and do math with a receipt like she wasn't there for the whole thing lol I eventually gave up because WHAT WAS even HAPPENING?? And who wants to sit there confused over a coupon. If Christina is the manager and doesn't know what to do then what is the point of having someone in charge to help you guys. Do not come here if you have to make a big purchase. Mainly I would hope they (Christina's manager) would hire managers that had hospitality and understanding that they have no clue what people are going through and to be genuinely kind and helpful and know what to do in case of a coupon with a barcode :/ read more

From the moment I entered: asst. mgr helped me understand a promo I thought too good to be true (I stacked up); deli mgr. made fresh sandwiches; self checkout came over/helped; later person helped me get app on promo item I was walking off to leave, told me get intro coupon & use next time. They were so helpful I kept returning to get stuff I needed. read more

Vons has all the grocery items you need to make it through the days, weeks, months and years of your life. To write a review on such seems awkward, but this is exactly what this and other stores like it are all about. Groceries from here or there? Your favorite grocer or the convenience for being in that part of town? Club cards or not, I love grocery stores and can deal with whatever. I usually go into a grocery store and walk out with whatever I need. So explain a one star review? A wobbly wheel on a shopping cart? A longer than usual wait at the deli or checkout? Can Vons, is Vons, could Vons be your favorite? I say to each his own. If you've never shopped here before, here's what you can expect. A very clean store, well organized, helpful and hard-working employees that are ready to serve you. And a wide variety of foods and drink, some of which you won't find in other stores. Taking the pros with the cons, there's absolutely nothing wrong with Vons. read more

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I really do have a love/hate relationship with this grocery store. I love all the food items they have from the produce to the hot deli. The cakes in the bakery section are awesome. Now the service on the other hand can be hit or miss. Sometimes items are labeled wrong in the hot deli section and you get charged more. I have learned to check the printed out labels before check out. Good selection on the chilled wines and champagne and I do love it has every option from high end to less expensive. My one issue with the store is the long lines at check out. Anytime after work and Friday nights plan to wait in line for a long time. This place is never a quick in and out. The employees are very nice and I try to only come early in the mornings on a weekend when it is not busy. read more

Didn't know that requesting to use the ladies room would mean waiting a hell of a long time for an employee to open the damn door with a code. Ordered wings at the deli - HUGE mistake!! They were overcooked, hard & dry like a damn rock!! Sticker on the bag says fresh until November 7th, that's a crock of bullshit. They would've been better utilized as a hockey puck! Vons, y'all suck read more

It's completely ridiculous that they will sell you a money order, but they will not cash one that you bought there. I still have the receipt it's blank. There's no reason for this. It's completely ridiculous. read more