This was an incredibly disappointing experience. We chose this indoor playground specifically…read morebecause it was marketed as being for children "on the spectrum." As the parent of a 7-year-old with a genetic disorder and autism, I expected a level of understanding and flexibility that simply wasn't there. My son repeatedly removed his socks, something that can be a very real sensory issue for autistic children. Rather than working with us or showing any compassion, the owner took an unwavering stance on the sock policy and ultimately told us we had to leave. I understand businesses have rules, but if you are going to market yourself as a space for children with autism and other sensory needs, you should be prepared to accommodate the very behaviors that often come with those diagnoses. Otherwise, the marketing is misleading and sets families up for disappointment. We left feeling embarrassed, unwelcome, and misled. We will not be returning, and I hope the owners either reconsider how they treat neurodivergent children or stop branding themselves as a place specifically for kids on the spectrum if they are unwilling to provide the understanding those families are looking for.

Just had our daughter's 5th birthday there! Super easy too book and very well-organized. The area…read moreis super clean and lots of fun. I like that there's enough to do without being so big you lose track of your kids. And you have the space to yourself. The kids had a blast! Highly recommend.

We visited with our two littles recently, for our first time…read more The place is very large and mostly clean. The lady at the front desk was very friendly and happy to help. This is a very religious establishment and they have religious music playing and some religious things on display. We paid for a weekend experience for two kiddos, which was more expensive than weekly play (which was anticipated). One adult was "free" because we have a little under 3 yrs. We opted for the all-day pass for $4 more each, under the impression we could leave and have dinner, then return. Then, we were asked if we wanted the Arrow's Active socks and we said "no" because we brought our own non grip socks. We were told Arrow's active socks are mandatory for all guests accessing the play area, and no outside socks were allowed. So we reluctantly agreed and purchased 3 for $3 each because we had no other choice. Also, since my husband was a spectator, he was an additional $5. After being charged, while our bands were being put on, we were told the all day pass is only good while in the establishment and if we leave for any period of time, our bands will be removed and we cannot return (unless it was extremely brief). I told the lady I would have liked to know that before because it's very very misleading. I've never bought an "all-day" pass where I was not allowed to come and go as I pleased and I would have liked to make a decision based on their rules, rather than what was advertised. I did not look at their food items nor cafe menu because we ate shortly before going, but the fountain drinks were from an Austin supplier who makes their soda with real ingredients, which I appreciate and love. My husband wanted to work while we played, but there were no outlets around the main seating area. There were staff spot cleaning inside the play area during play time. I'm not sure if they clean periodically throughout the day or if they clean x number of hours before close every day once a day. There was a bucket of solution a staff member was using to clean within the play area, which I can foresee being a problem if it spills for some reason, but she did hide it under an area near where she was cleaning, so she was being safe about it. Knowing they do clean is extremely comforting and very much appreciated. There are some very hard to reach places that were extremely dusty, but they weren't in reach, just in view. Restrooms were nice and clean. Overall kiddos had a lot of fun. Just be prepared to pay the up charge for the weekend (if visiting on a weekend), an up charge for mandatory socks ($3 each), an up charge for any spectators with you ($5 each), an up charge for all day play ($4 each pass) and remember you cannot leave and return on the same ticket purchase.

Just a 30 minute drive from San Antonio proper... a time was HAD!…read more Came to the city for a spring break vacation from Cali, saw this gem on TikTok. I loved how it had a cute and spacious area for toddlers. I went to ARs entertainment the day prior and would say that the area is comparable but with much less traffic. All members must purchase the company specific socks and you must sign waivers. They do sell food and drinks inside so you cannot bring your own, and unlike ARs there didn't seem to be any alcohol sold. My family of 4 plus a 11 month old went after lunch on a random Thursday and the place was pretty dead and perfect for exploration. The adults were free with the children , and the age considered a child is 12 or under. They also offered a military discount. The apparatus itself was cleans and massive ; it had high ceilings so that adults don't have to hunch over when accompanying their children. The jungle gym has so much variety ; the blue corkscrew slide is fast and my second favorite is the conveyor belt. I don't live here but I imagine a child's birthday party hosted her would be amazing! No RAGRETS!

Staff was amazing, answered all of our questions as first timers! Prices are fantastic, for one fee…read morethe kids can play all day! They have "play cards" for purchase, which allows the kids to drive mini motorcycles throughout the inside of the play structure as well as arcade games - also very well priced. The concession stand has plenty of snacks and drink options - the kids definitely got their fix! Their mascot is a dragon, who eventually strolled through and invited the kids to a dance party!! Thanks Kids Empire, we definitely will be back for more fun!

We visited Kids Empire and the kids had such a fun time. They have a little disco dance room with…read morestrobe lights, a big jungle gym area for the younger kids to climb and explore equipped with a couple different large slides, a toddler section for the smaller children to play in and a small go-kart area where the kids can ride at a slow, safe pace while you walk right next to them. My kids really thought the indoor go-karts were exciting. Admission came to roughly $24/per child after taxes and it included two adults free of entry, which I appreciated. You can purchase a Play Card separately to add tokens to the card for access to activities like the kiddie go-karts or the few game stations they have pepper inside the facility. One thing I really liked is that once you pay for your admission and come in, you can leave and re-enter as many times as needed. Just keep your receipt and show them at the front when you return and they will let you back in, which is super helpful if you need a break or have to step out for a bit. Even though it was busy, it didn't feel overly chaotic. It felt like all the kids were engulfed in fun. They also have a station to purchase beverages like juice boxes, apple sauce and soft drinks and small snacks for convenience. The environment felt safe and families were respectful and attentive to their kids. Overall it was a good experience and we would come back again.

Everything is good my kids have a great time every time we go…read more Clean, nice environment

We've been coming here for 4 years and over time it's become apparent that maintenance is not much…read moreof a concern, and staff are not as friendly. The best part about it is that it's an indoor playground with ac. That's about it. The last few times we went over a span of this last year we have seen the foam mats warp (so kids trip over them), trash and crumbs (we go opening hours on Sundays so they aren't cleaning before opening or at closing the previous day. Wall paint in bathrooms are peeling away. Most of the games at the arcade are not functioning properly, are out of order or haven't been maintained. I'm not even going to mention the ticket distribution and prizes. The last time we went, I noticed the casing on the toddler swing toy was completely gone. I mentioned it to the staff and was met with, " there's nothing we can do about it now". While that can be true, you could convey some kind of acknowledgement, apology or genuine concern versus irritation. Eventually staff went and did their best to remedy that particular situation. There's also an area for foam balls to fly out of a machine for kids to play and they were filled with the plastic ball put ones so it wasn't really working. I brought it up to staff and they just shrugged it off and said kids take them and so they are probably all around the place in ball pits. (Again we came at opening). So that particular area doesnt really function as intended, because it has a drop down basket for the foam balls and cannons to shoot the balls from. Overall it is just looking more run down each time we have gone and by this point it seems like it wasn't accidental. It's a shame because I have fond memories going when my oldest was a baby and that's why I don't give it a lower rating.

My child wanted to come here for her birthday. The associates were very kind and supportive. My…read moredaughter got scared and wanted to come down after 10 minutes. An associate went up and guided her. Eventually she started walking through the rope course alone and with confidence. I was grateful because I needed a mommy-break! I definitely recommend and will be back on my next visit to the Riverwalk.

5 stars for Francisco!!! My daughter was terrified of the zipling and he was amazing with her:…read more encouraged and informed her and helped her be BRAVE!! He made her day (and ours)!! Thank you Francisco!!!

My children truly enjoyed the freedom to play and explore this playscape. There are a variety of…read morecreative play items on ground level and a good height of climb for the overly rambunctious. -Socks required. ( socks are available for purchase if you forget) -Can bring outside food and drink in. -Do offer a few snack and drink items for purchase there. There are tables for parents to hang out and I was able to get a few articles updated for work (win!) there are two massage chairs as well as a few recline chairs.

The idea of this place is awesome, but it leaves a LOT to be desired. The young gals working there…read morewere very professional looking and cleaning up quite a bit. The older lady that worked the front desk was walking around in her bare feet moving toys around- so gross! The infant play area wasn't being monitored and a lot of big kids were being crazy around littles- why have a rule for 3 and under if you're not going to enforce it? Also, a party that was going on had a puppy with them. Not sure the dog policy but a puppy in a children's place? Seems like a liability waiting to happen. Definitely won't be back as it seems kids are running the place, not adults.

My son has been going to their Friday camps for about a month now and has had an amazing…read moreexperience. Always coming home with fun stories and a bright red face from running and playing all day. I would definitely recommend!

My kid went there for one of their camps and got pushed into the pond .At that time we thought it…read morewas an accident, and we thought that was just kid being kid. But few weeks later ,I talked to him and he said some of the kids in the camp were very mean to him and they intentionally pushed him into the pond. And after that incident happened, they let my 10 years old sit there for more than 2 hours with wet clothes, didn't even bother to call us to let us know right away. My kid enjoyed it at first ,but since the incident he said he doesn't like to go there for camp anymore. They should do better.

Visited two weekends in a row for birthday parties. The first weekend, the A/C was working and the…read morepizza was not cooked properly. The second weekend, the A/C was not working and the pizza was cooked to perfection. Both weekends, the staff were kind and smiling. The maze and activities are cool. My child loves them but not having A/C in Texas is an absolute no no.

My sisters and I love coming here it's always so much fun!! They're occupied for ours and usually…read morehave a great time. Most employees are very helpful and kind, but their worker Kaylynn must have been having a bad day. Yelling the first time instead of conveying a kind tone with my sister, then got in the 6 year olds face talking about "do you understand me" after asked to not play around in line, even after she immediately stopped without further correction. Also extremely disrespectful to adults, behaving as if she's the parent when real parents/guardians did nothing wrong and kids were just being kids, no harm done. Hoping her day gets better or she learns to like kids at a place such as this, otherwise 5 stars!!