Waco Hyundai is now under new management. They are also moving to a new location at the start of May 2026. The new address will be 4204 S. Jack Kultgen Expressway Waco TX 76711. Their number is 254.420.2366. The current information on here is NOT correct, please be sure to check Google in case you need to get in touch with them. The sales team is amazing, very helpful and will spend time with you making sure they you are getting the best deal with what you want. read more

Waco Hyundai - Moving to a new location - Auto Repair Near Me - Waco, Texas

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Great service done in a timely manner. Danny is a great service adviser and my vehicle is being take of, great dealership.

Waco Hyundai completely changed my perception of car dealerships. The folks who work here truly want to help you and care about your satisfaction and overall experience. Of all the cars I've purchased, this was my best experience by far. Sarah is an extraordinary facilitator and Troy, John and Thomas are superb. I highly recommend you pay them a visit when you're next in the market for a car. read more

Hyundai Waco was so welcoming and inviting From the first encounter with Ted on lunch break to driving off the lot was a very nice experience. The receptionist is a sweetheart my salesman Antonio Junior was very nice and give me a much better deal than I thought I was going to get. I guess the most impressed with the upgrades that I received. Antonio Sr was good financing. Timing was perfect as I drove off into the sunset. read more

Have been dealing with Waco Hyundai for months to get my car fixed. From dealer recalls to other warranty work, their service department is unresponsive. Their lack of follow through is unprofessional. I've had Hyundai's for 14 years prior to moving to Waco. If I have to deal with Waco Hyundai for service, this will be the last Hyundai I own. read more

I've never left less than a 5-star review in my life, but Hyundai Waco broke me. Over 5 years of owning our Palisade, we've dealt with two complete transmission failures, now a full engine failure, and more repair headaches than I can count. The car has spent over 100 days total in service. Communication? Nonexistent. We constantly had to call for updates, and more than once, they forgot to hook things up after a repair--so back it went. The final straw was the service manager's response when I calmly shared our long history of issues. He looked me in the eye and said, "I don't need to know! We're great! Thanks!" while pounding the counter and walking off. The front desk team apologized, admitted there have been major management changes, and even acknowledged the dealership's poor reputation--so at least someone was honest. This isn't about being dramatic. It's about safety, reliability, and basic human respect. If you're considering Hyundai or this dealership, I'd seriously think twice. I'm easy to find if you want the full story. read more

Like others, drove an hour to purchase a used vehicle based on the internet price....wish I would have read the reviews here first! During price negotiations, we were presented with the $1800 additional charge for the GPS tracker. We stated we didn't want that...just take it off and we will pay the internet price. They said it was non-negotiable. We also heard if you agree to the GPS charge, there is another $1200 acquisition charge you don't find out about until you are working with finance. How does a place like this stay in business? read more

My husband and I are long-time Hyundai customers, and what should have been a happy purchase turned into the single worst car-buying experience we've ever had. Just last week, we traded our 2021 Palisade for a 2026 in Killeen, TX. That dealership was fantastic, professional, respectful, and easy to work with. While there, I fell in love with the 2025 Sonata Limited in Carbon Blue with a black interior. Killeen couldn't source that exact color, so on 9/2/2025 my husband contacted Hyundai of Waco. That's where things went downhill. We were connected with sales associate Justin Chavez. Over text, he promised us the exact car I wanted in Carbon Blue/Black and gave us an out-the-door price of $38,597.06, assuring us that it included the military discount. When asked for the quote in writing, Justin said: "My manager is also a military veteran he's a man of his word so you don't have to worry about that." We trusted his word and drove more than an hour to Waco to finalize the deal. From there, the red flags started. We learned the car wasn't on site and would be driven in from Houston (3+ hours away), raising concerns about warranty mileage and damage. When we voiced hesitation, Justin's visible frustration was clear. He insisted the warranty would adjust to reflect mileage and that any damage would be taken care of. On pickup day (9/4/2025), I inspected the car and immediately noticed scratches on the hood, bumper, and spoiler (one especially deep), bubbles in the tint on every window with a tear in one, and a dusty interior. Even after a "buff and detail," the scratches remained. Instead of acknowledging the problem, Justin tried to gaslight me: "With these color cars there will always be microscratches." About the deeper mark: "A little bird could have jumped up and made it." Then: "Is this something that would prevent you from taking the car?" When I reminded him this was a nearly $40,000 purchase and I just wanted the car in new-car condition, his tone turned snarky: "Oh you paid $40k or more like $38k?" and "Ok so you paid cash for the car?". So what you're saying is had we paid full price for the vehicle you would have treated us better? As a compromise, my husband suggested they at least include all-weather mats if we accepted the car as-is. At this point Justin raised his voice at us while I was holding our 1.5-year-old and said: "I don't know what you guys want me to do, I'll tell my manager but how about he just take your car back!" He stormed off, and when confronted, doubled down: "I mirror attitude. Y'all started this yesterday when you said you didn't want the car if it was being driven here. We are not making any money off this sale! Y'all got a great deal and you're still complaining!" No manager ever came to speak to us. Justin belittled and yelled at us in the middle of the showroom, in front of other customers and sales personnel, and management allowed it. For the record: we never asked him to find this car. He pushed the deal, saying he "wanted to make a sale." And yet, when we pointed out issues, he threw the price back in our faces as though it excused selling a damaged product. In the end, we accepted the vehicle only because I need reliable transportation for work and school. My husband is a 100% service-disabled veteran who stays home with our child. What should have been a joyful moment for our family was humiliating. Even our toddler behaves better than this grown man did. To top it off, once inside the car, we also noticed a creak in the driver-side door hydraulics. Why this matters for future customers: Expect visible damage to be dismissed or minimized. Expect hostility if you speak up. Expect no accountability from management. Expect to be told you got a "good deal" instead of being treated with basic respect. I left that dealership feeling unsafe to ever return, worried that if they did attempt repairs, retaliation could occur. By contrast, Hyundai of Killeen was the opposite: professional, accommodating, and truly respectful. They even fixed a minor scratch on our Palisade without hesitation. Hyundai of Waco? They gaslit, yelled, and belittled us. If you are considering buying from Hyundai of Waco, please beware. The experience left us shocked, humiliated, and deeply disappointed. read more

From other reviews it seems like everyone likes the car buying experience... don't forget to look at the service department. I have never been more demeaned with generic answers and blatant lies time and time again. If you plan on getting your car serviced at the dealership or with a warranty go literally anywhere else in Waco!!!!! read more

After visiting several other dealerships in the Austin area, we were convinced to check out Waco Hyundai and we are happy that we did. Not only did we get the best overall sales experience with Royal Wiseman, we got a great deal! Royal really went to bat for us and made sure we had the deal we wanted before we left with a new Santa Fe Hybrid. The entire team was great from finance to Sales Manager. Here is the best part- from agreeing on the deal to finalizing finance paperwork, we were out of there in 20 minutes!! It took longer for my girlfriend to clean out her car...lol If you want the ROYAL treatment, go see ROYAL and Waco Hyundai!!! read more

Waco Hyundai has completely restored my faith in customer care. After my car broke down unexpectedly in extreme heat--with no warning lights and no clear cause--I spent months without a vehicle while navigating a frustrating process with Hyundai corporate. Despite having a well-maintained car under 60,000 miles, my engine failed and I was denied a replacement. Enter Matt Murrey, Managing Partner at Waco Hyundai. Matt stepped in with compassion and integrity, offering me a vehicle to test drive for a few days and ultimately helping me trade in my old car for a new Hyundai Tucson. He made things right when the system didn't. And a huge thank you to Paul Malvaez, my salesman, who knew the Tucson inside and out. From the first test drive to the final walkthrough, Paul explained every feature from memory--not a manual or video in sight. His knowledge and kindness made the experience seamless and enjoyable. I feel safe, supported, and truly valued as a customer. Waco Hyundai is building a beautiful new dealership off I-35, and if it reflects the care I received, it's going to be amazing. Thank you, Matt and Paul--you turned a breakdown into a breakthrough. read more

Came in to buy a used car listed on their website for $12750. Great price, super excited. Drove 100mi to come buy it. Go through the whole process, got my old trade appraisal, everything. They come back and show the price with an added $1900 "security package" tacked on, and offered $1300 less for my trade than lowest value the appraisal tool on their website. Plus various "administrative fees" tacked on, all in all the price was almost $3000 more than listed online. Combined with the BS trade offer meant the car was in the neighborhood of $4000 more than I was expecting based off the online price, and conversations over the phone, a nearly 30% upcharge. Unbelievable. Every dealership sucks, but this is a standout from all the others for how fake their online prices are. read more

Worst car-shopping experience ever. After days of trying to get someone to give us an actual price for a car we had test drove already, they finally sent me a price on a vehicle that was supposed to be inclusive of all taxes, fees, preowned certification fees, dealer fees, registration, all of that. I say sounds good and then he doesn't respond for 24 hours. I follow up and he says actually the car is $2500 more for "dealer add ons". A protective clear coat and he says certified preowned cost, which was already in the first quote! I say no thank you. After I did some research into the value of the car, I called him back to say I'd like to negotiate a fair price for the vehicle. He said OK I'll talk to my manager and get right back to you. He never did. This is after I had already spoken to one of their salesman who told me that this particular car had to be financed and I could not pay cash for it. I knew that was BS so I found a different sales person (Ted). It's been days trying to get numbers at this point. Today I get a quote from someone that's actually $1000 more than the last quote I got from Ted and $3500 more than Ted's initial quote. And I get some generic email from Ted like he's never spoken to me before. So we bought a car at University Kia last night and it was a seamless, amazing experience. Not sure why it's so hard for Waco Hyundai to provide the same level of service. read more

Waco Hyundai and their service manager are a complete embarrassment to the Keating Group. Greg May should be glad his name is no longer associated with this dealership and its service department. From the lack of customer care, worthless communication skills, to their disorganized service, this experience has left me livid. I will never return and would never recommend their services to others. Ultimately, this experience left such a foul taste in my mouth that I sold my Hyundai two days after the repairs were completed to avoid ever returning to Waco Hyundai. (This was the third Hyundai that I've owned.) Unfortunately, they are the only Hyundai dealership in a 50-mile radius of me. Of course, they wanted to know how my experience was at the dealership. A few days after my service visit, I was sent a text to rate my experience. It was a sliding scale, with '10' being perfect and '0' being poor. I easily responded with a '0'. I received a reply asking how they could "make it right." At this point, it was too late for that. Not to mention, everything I had been through for the past 33 days was too long to explain by text. I sent a text back asking them to call me so I could explain the situation. A man named Rich (director of operations) called me a couple days later to discuss everything. He explained to me that he had only been hired a few days ago. It sounded like he was essentially brought in to straighten up the place and clean up their messes. We talked for a good 30 minutes, and I explained why I rated them a '0', why I sold my car and so on. To "make things right", he offered to detail my new car for free. I almost spit out my drink - surely, he was kidding! There was NO way I would ever go back there, much less take my new vehicle to be detailed by them. He was insistent and asked, "what else could we do"? I didn't really know what else to say, so I mentioned a fuel gift card. Since Rich was new to Waco Hyundai, he said he would run the idea of a fuel gift card by the manager and see what he could do. He called me back a couple days later. His manager was good with the fuel card, BUT only if I left them a '10' review in exchange for it! WHAT??? That's a hard NO! After everything, your manager now wants to BRIBE me with a gift card to LIE and leave a perfect '10' review for a gift card? This is absolutely UNETHICAL and UNPROFESSIONAL. I really should not have been surprised at this point though. Finally, if you're considering this dealership, please avoid it all costs and save yourself the misery. I was without my vehicle for 33 DAYS to replace a battery. During all of that time, they still did not complete the open recalls I asked them to handle. My Hyundai app would alert me with updates on my car and allow me to track my vehicle's activity. It just sat there for SO many days with NO activity. Why weren't the recalls handled during that time? Needless to say, I am APPALLED by the service and lack of integrity at Waco Hyundai. read more

I went in to purchase a used 2024 Tucson. I was willing to pay the full price advertised on their website of $23,061. I was told there would also be $1898 of "add-ons" but they would knock $400 off that price. so the lowest I could pay for the car(pre TTL) was $24,559. In short, they would not sell me the vehicle for the price advertised on their website. I was also initially told the model I was interested in was sold and was shown their most expensive version. When I said I wasn't interested in paying more, they said the other sale fell through. This dealership is at best deceptive at worst unethical. read more

I highly recommend not using Waco Hyundai's service center. On June 3, 2024 I dropped my car off at 07:30 am for an oil change, check a low tire, and my brakes. The last time I had an oil change I was contacted and told that my breaks needed changed, I was charged a little under $800.00 and was under the impression that all four were changed when speaking with Waco Hyundai's customer service representative, now my breaks were squeaking and I wanted them checked. I received a ride to my job and before getting dropped off I asked the very nice driver if he thought it was possible I would be able to get picked up or a ride back to the dealership like I have in the past. The driver stated that I needed to speak to the front desk because there was a possibility that a driver may not be available around 5pm. Before, Greg May Hyundai, would have contacted me by noon and given me an update. I had not heard from Waco Hyundai, I called at 12:50 and spoke to Joseph, who assured me multiple times I would be picked up at 5:00 pm, Joseph stated he would call me back with an estimate for my tire repair and back brake pads and rotors. I received a voicemail from Joseph at 1:41 pm with an estimate costing again a little under $800.00 for the back brakes and rotors and $25.00 for the tire repair due to a nail in the tire. I called back and spoke to Grant at 2:01 pm and told him to proceed with both the back brakes and tire repair. Grant stated that Joseph was at lunch but would make him aware. I had not heard from anyone at Waco Hyundai and called back at 04:46pm and was told that I would not be getting picked up and would need to find a ride. I expressed my disappointment to the woman on the phone regarding the customer service and confusion of what had actually been done to my car in the last two visits at Waco Hyundai. I also stated not to hassle me about completing a survey due to them not wanting to hear what I had to say. At 4:49 pm Mike contacted me and said he had a ride to pick me up and I politely declined telling him I will be there soon to pick up my car and will not be doing business there anymore. When I arrived around 5:30 pm, I was only charged for an oil change. When I questioned why my breaks were not changed or my tire was not repaired Mike told me it was because they made the decision not to make the repairs at 4:49 pm when I told them I would not be returning in the future. Mike did not take the accountability that when I spoke to Grant at 02:01 pm he did not relay the message that I wanted the repairs, instead Mike blamed me for everything. I will never return unless the management completely changes and actually begins to care about their customers. I have taken my car to two different places and both have told me that my back brake pads are at 50% and do not need changed. I was never once sent a survey either, I find that ironic, I was under the impression that they were random. They will message and call you to death and then ask you to lie that no one coerced your answers. Waco Hyundai is a bunch of crooks. Greg May Hyundai will be missed, I had been a customer since 2015, when I moved to the area, I was always treated graciously. I bought my current car with them in 2020 and Waco Hyundai is a disgrace. read more