We were traveling and staying at a near by hotel (within walking distance of the waffle house) and opted to have a late dinner there. The waitress and cook were super friendly. We sat at a booth and were waited on immediately. I opted to order off the senior menu and had a cheesburger, a small bowl of chili and a soft drink for $7.50. All were very good. Chili was not real spicy which is how i like it. Burger was dressed with pickles, lettuce and mayo on a toasted bun. My hubby had a waffle and sauage which he enjoyed. Great service, good food served hot and convenient location. It is a Waffle House so booths, counter seating and a jukebox in the lobby. Nothing special in terms of atmosphere but a reliable place to eat. read more

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Ok look it's a Waffle House, a southern staple for late night food. So lunch time today I decided I wanted breakfast and was excited to see a Waffle House close by to my location. I go in and sit down, kinda busy and the cook sees me and immediately comes over and gets my drink....a few seconds later gets my food order. Within 5 minutes, Pookie had me watered and fed. I hope Pookie is around the next time I stop in read more

Went for a late night food for my co workers to go. Its was charged 20 percent which I understand and it should be but server and cook was complaining and mocking me for not putting extra tips for Togo. I want corporate to do something with this. For a Togo it's already 20 percent added but they want more tips and mock me for not giving ? Saying im passing them off ? Wow. Guys don't go here. Seriously? This kind of treatment for paying 80 dollars to go? Also made complaints to corporate and all the review sites. This kind of service shouldn't be let go.!!!! read more

The food was plentiful, well cooked, and worth the price. But, what really amazed me was the service. Our waitress's name was Queen. She is an amazing waitress. Her customer service was outstanding. Her service really made my morning. I saw why it is the best rated Waffle House around Montgomery. When you go, ask for Queen. She'll take great care of you! THANKS, QUEEN for making my Sunday morning! read more

Food was great, service was great too! Our drinks stayed filled. Order was correct. To quote my son "this is the most delicious waffle I've ever had!" To quote my daughter, "You know how most public bathrooms smell like pee? This one doesn't, it smells nice." Thank you Waffle House! read more

The late night shift of guys on 2/18 needs a raise. The food was AMAZING, service was fast and friendly and it was really clean in there!

If I had six employees like Jessie I'd run the best restaurant in Montgomery! Great human being. We stop to see her about every two weeks. Super server! Well done read more

great service and hospitality shown great customer service as well very pleased with food and everything shout-out to Server Ms.Tena great job keep up the good work Will definitely be coming back one of my favorite location in town which is the Atlanta highway location GO AND CHECK THEM OUT AND ASK FOR HER YOU WONT BE LET DOWN read more

Waffle House - Montgomery - Ask for this lady here - Breakfast & Brunch Near Me - Montgomery, Alabama

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From my understanding the cook was deaf (some form of hearing impairment), which is why I remained patient during the whole ordeal. He did EVERYTHING in his power to accommodate the customers and fix mistakes along the way. I just wish he would've had better help because he clearly exhibited that he could maintain with little to no help. It was clear one of the servers just started working there and needed help with certain things, other server wasn't of any help to anybody really. I came to location on 07/22/23 around 6:30 pm, waited 40 minutes for steak and eggs. Order was incorrect, once my order was completed I waited approximately 10-15 minutes extra before food was handed to me. Server was rude, unprofessional, untrained, and did not exhibit any teamwork abilities. They didn't know what order customers came in when there were only 3 tables filled at the time I entered.. I watched one server sit on her phone while burning SEVERAL waffles or undercooking the others, touching food with bare hands. The same server dropped a lid on the floor, picked it up and placed it back on the container. She didn't wash hands after touching phone or picking up the lid, very unsanitary. Servers also sat back as the cook served tables, refilled drinks, tended to customers meanwhile it's maybe 5 other people who hadn't ordered or waiting for food to be prepared, just terrible body language and an even worse attitude. I asked for Heinz 57, same server caught an attitude about having to give me a bowl/condiment and threw the lid hard enough for it to slide across the table. I did not see them wipe a table down, refill a drink, wash a dish. I watched an elderly gentlemen ask another customer to hand him a condiment from behind the counter due to no table service. VERY POOR CUSTOMER SERVICE, my recommendation is to properly train the servers or get rid of them because one server tanked the experience when NOT ONE of the customers were rude to her during my time there.. I come to this location at least a few times a month and have NEVER seen anything more ludicrous! read more

Stopped here to get breakfast. These places say they are open 25/7, but I was told no dining in till after 7:00am. I thought it was a joke, but they were serious. read more

I wouldn't give them one star....I pulled in the parking lot in a uhaul yesterday & when to the door & it was locked...lady was holing up 3 fingers & I was like what? She came to the door after a few minutes, never unlocked it and said they were going thru a shift change & I could come back at 3:00. I was like that's bs! She shrugged her head and laughed...never let me in. What was so bad was pulling in there & trying to get turned around to be out of the way of cars,which took a few minutes & watching folks go in & folks leave while I was turning around. I love Waffle House & have eaten there many times,I think it's the worst service of any Waffle House in the state of Alabama!!!! read more

Lazy employees. Nasty tables. Stopped by for dinner and was told no dine in. The tables that were empty had dirty dishes and old food all over them. Gross. read more

They could be cleaner. Their bathrooms & stove the only thing in the place be straight enough to satisfy. Every one I went in had a fly get in there. Attitudes are expected to be off sometimes but the customer service is usually great. read more

Don't even waste your time going to this place they are a HUGE joke and your order will be JACKED UP ! SIMPLY PATHETIC !!

Horrible. Not busy but no tables. Had to clean our own table off to sit down. Waited 15 minutes to get served and then they started serving other people. Walked out. Horrible service. read more

One of the better Waffle House locations I've been to. Food cooked perfectly, friendly server and clean bathrooms. Recommend

You never know if they will be open or not. If open, you don't know if you can dine in, or if it's take out only. You can gauge the service by how many times your server tells you "she's so tired." read more

I love me some Waffle House, but there were a couple shortfalls at this particular location, most notably that my colleague's waffle was a little extra crispy. Service was typical Waffle House, and the coffee was stellar as always. If I was back in the area, I'd definitely go back, but I've had better Waffle House experiences... read more

You just can't go wrong with Waffle House. Hash browns all the way is an American staple. Don't be scared. This place is quick and delicious. read more

The best part of my trip to Alabama. This place is actually amazing. Everyone should go here even if you live on the other side of the country. read more

This place is hit or miss. I give it a 2 Star because we've missed more than we've hit when eating here Late in the evenings or overnight. They must not be able to cook steak medium well once the sun goes down as I have tried 4 times to get my steak down Medium Well. So then I started ordering the Chicken and wouldn't you f'ing know it. The chicken on 3 occasions has been under cooked. Got Damn It WH! read more

Definitely a regular late night spot for my friends and I. I actually came here after another local waffle house gave us terrible service. Staff is always always always friendly and prompt. The food has never been bad. And it's always spotless (and that's hard for a Waffle joint.) read more

My travel partner likes WH so that is often our breakfast choice unless I have more influence. This location is very good and we have been here twice lately. Always good chow and service. Perhaps one of best we have tried. Med level rating because it's a chain. read more

It was epic...didn't try the waffles but it made made me scream. Almost died but amazing experience.

I've come to hold Waffle House to a standard. I'm used to being greeted when I walk in, my order taken pretty quickly after getter seated, and a general teamwork from the staff. Unfortunately, this Waffle House fell short of my standard. We were sort of greeted by someone after we had already found our seats, and we had to move from our seats to the bar due to a cluster of flies on the booth we chose. However, the most unpleasant part of the experience was how the server we were supposed to have, Shanice, was a disappointment from the start. When we walked in she was texting on her phone which should have foreshadowed how the experience would follow. She did come over and put napkins down for our drinks, but went to the back to text on her phone. She finally came out to take our drink and food order, but instead pawned us off to our actual server, Ash, right in front of us! Then(shocker) she went to the back again and got back on her phone. Ash, however, did a pretty good job of making up for Shanice's downfalls. Shanice pawing us off is probably the only thing that redeemed our experience. The food we received was good as usual, but our sausage was delivered way after we were done eating. The grill was down so I don't hold them responsible for the wait time. The sausage was still hot and delicious, so the wait was redeemed. I do have to comment on their leader though. She had to summon Shanice to come out from the back, she didn't take notice to the major miscommunication at the grill that likely set our sausage back, and she complained that it was too busy. I've seen Waffle House way busier than this one and the team still ran like a well oiled machine. She also seemed to ignore the lack of teamwork especially due to their weakest link, Shanice. read more

Friendly.. Food was cooked just the way I ordered. Waitress paid attention to the little stuff like my USMC hat and was very courteous. Enjoyed my breakfast recommend this WH to all the hungry travelers. read more

Poor service! Waiter took our orders for waffles, eggs, and hashbrowns. He was wearing earbuds the entire time we were there. He forgot what we wanted on the hb's. Then he brought our eggs which sat on the table getting cold before bringing hb's. We had to remind him about waffles which he finally put on the griddle. I told him he had lost points but my husband still tipped him. He needs to take the buds out of his ears and get his mind on his customers. read more

I am usually all for Waffle House! My family and I love it. However, the experience I had a few minutes ago with my family was the worse EVER. Not sure if it was the manager on duty and don't recall her name (she was acting with authority) was extra loud, and wearing her long hair down with no hair net and being very rude to my family and I, and even gave other customers discounts (don't get me wrong, im all in for discounts, but if you can't get a families meal correctly, why give out discounts when you're not doing anything right). I would NOT recommend this Waffle House ever! Before going to this one try to find another location. This lady even called my family "heffers" because they left the restaurant after not getting their drinks and food. I don't ever write reviews, I only read them, but this behavior in one of my favorite restaurants made me extremely upset. One a good note, my waitress Lakisha was pretty good. read more

I traveled to Montgomery recently and ended up staying in a hotel nearby this waffle house. Upon arrival late at night we were hungry and the WH was nearby. What a great eating experience it turned out to be. I ordered a BLT and a sweet tea and both were perfection. The tea was very dark, with rich satisfying tea flavor and so sweet it made your teeth ache which is just how it's supposed to be, I discovered. The BLT was perfectly constructed with lightly toasted tender thin sliced bread, crisp fresh lettuce, perfectly crunchy, salty bacon and even the tomatoes tasted like tomatoes which is rare these days but for homegrown tomatoes. Our waitress was a bit shy but so friendly and attentive and the manager stopped by and politely checked to see if everything was meeting our expectations. There was a large staff and they seemed to be getting along with each other, enjoying being there and taking great pride in preparing food as good as they possibly could given the raw ingredients they had to work with. It was truly a fantastic dining experience. I wish we'd been able to stop in to eat several more times during our stay. read more

My husband and son went to Waffle House at 7 AM recently on Saturday. Upon arrival no one greeted them. When they sat down in the booth they waited and waited and waited and after about 15 minutes the waitress finally appeared to take their order. She was sullen and unfriendly. The tea that my son was served was in a glass that looked like someone vomited on it. The coffee was cold although the coffee served to the next booth could be seen to be steaming. As other patrons entered who happened to be black, they were greeted with friendly hellos. After waiting for more than 40 minutes for their breakfast they finally stood up to leave. They were treated with contempt because they were white and the employees were black. And if you don't believe that you are naïve. They never did receive their breakfast and no one said anything at all to them when they stood up to leave. This is one restaurant we will never go back to. read more