Tamika provided excellent customer service. She was attentive, professional, and maintained a positive attitude throughout our visit. She handled our table with patience and composure, even in challenging circumstances. Unfortunately, her colleague, Demetrious (the cook), displayed unprofessional behavior. He stated he would not prepare her food order because she was speaking with us at her table, which was inappropriate. Additionally, he left for a smoke break and did not return for approximately 40 minutes, leaving his coworkers to manage in his absence. The manager's handling of the situation was also disappointing and unprofessional. Based on what we observed, this would not be a positive work environment due to management and staff conduct. I would like to commend Tamika for remaining professional and standing her ground throughout the situation. It is also concerning that she did not receive the ticket or the tips we left specifically for her. Instead, they were reportedly given to another employee who did not acknowledge or serve our group. This situation reflects poorly on the management and overall workplace standards, but Tamika's professionalism truly stood out. And he has a last pic in his mouth while he's cooking our food.DISAPPOINTING!!! Kevin was amazing food was great!! read more

I visited Waffle House recently because I was craving it and hadn't been in a while, but unfortunately it didn't live up to how I remembered it. I ordered the waffle, hashbrowns, and sausage. The hashbrowns and sausage were okay, but the waffle tasted completely different than I remember. Maybe it's just me, but it definitely wasn't as good as it used to be, which was disappointing. The customer service was about what I expected, but the overall experience felt uncomfortable. I sat at the bar counter area for a while before anyone acknowledged me. It honestly seemed like the employee only came over after a man sat next to me and she assumed we were together. The entire interaction felt odd and unwelcoming. Sadly, I won't be returning. read more

Food was good. Service was good. But half way thru breakfast the manager turned on extremely loud music and despite requesting they turn it down so we don't have to shout at one another over it, someone turned it back up again after a few music. Blaringly loud. Guys, no one is fooled by the "comply at first then sneak it back". The waitress had to ask the manager to get approval to touch the volume. Music is great just not so loud you cant hear your companion speaking. read more

I have a group of guys that get together for breakfast once a month. Waffle House was chosen and I have never been to breakfast at WH so here's my review. Our server was Sandra and she was fast, efficient and entertaining. I chose a waffle with bacon and coffee (yeah, I know my WH review is probably not valid without ordering hash browns). Our food quickly arrived and sadly was underwhelming. However service was very good and price was fair and I plan to return to try the hash browns and update my review. read more

Waffle House - Waffle with bacon and coffee. - Diners Near Me - Plano, Texas

Morgan and Ashley were so incredibly friendly. The food was amazing. We were here at 3 am and would gladly come back. They are upbeat and friendly. Morgan was wonderful. Can't wait to come back here. read more

Worst customer service ever.. then the waitress has the nerve to harp over not receiving a tip. Disgrace. Not to mention only two employees behind the counter wore gloves despite the whole team handling the food. read more

My first time at Waffle House with my family. Sandra, our waitress, was an all-star! Made excellent recommendations and was very sweet with my nieces. I had the All-Star Special and got all the toppings on the hash browns. Wow! Left very full, and happy :) read more

Waffle House is always a great option if you want a delicious breakfast. My two visits at this particular location have consistently and without exception always a pleasure, each occasion has been completely perfect. Its consistently friendly service makes it even better. read more

This Waffle House is so good. Everything here is really really nice and seems like they enjoy working here and it's reflected in the food and the service. 10/10 will come again and will definitely make it my regular stop read more

Server was amazing but Ashley, the cook, horrible. Everything was burnt, I could tell my server was hesitant about asking her to remake anything. Her attitude was so bad and the food reflected it. read more

the food was great and paris specifically was an amazing person!! she was awesome and went above and beyond to serve me and my friends.

Great food and service as always! Even when there is a wait on the weekends, it's not very long before you can get a table. My favorite go to place for breakfast. read more

We all know what Waffle House is like. It's small amd greasy, and smells like mop water. In saying that, the food never disappoints and the servers are nice when we go. read more

Jeff and the rest of the staff were super attentive. You can tell the crew enjoys working together. Thanks for making me feel welcome on a tough day! read more

I can't complain about Waffle House, if you want something that is fresh less pricey and not fancy, this is the place , you wont get dissatisfied, its the only place that you can have grits with you breakfast, my favorite friendly service always busy. read more

Need to train wait staff not to argue and get pissy with each other in front of customers. It's usually the same three that get on to one another. The older gentlemen waiter is very cordial and kind, maybe they can learn something from him. Managers train your staff on what it means to be a professional. Managers and owners do your job, training matters. Also I ordered wheat toast and I get cinnamon raisin. I ordered medium well egg's and I get over easy. I told waitress if I can get a soda to go because coffee cold and she charges me for both. I can say it's the ladies behind the counter that's the problem but once again it's the managers and owners that need the training so that they in return can train a better wait staff with all their dirty looks, forgetfulness and unpleasantness. Problem is that I love this Waffle House for years and that's what makes it all so sad. read more

If you want your food cooked right go at night. The older guy in the morning made my stuff so nasty. Also they can improve on their cleaning too. There was stuff floating in my water glass's my waiter was a sweetheart though. read more

The service here is amazing! The employees always treat and cater to us so well! Food is always great and fast, of course! The ambiance is always positive between coworkers and is something to be admired. They are cracking jokes and alway serving with a smile on their faces. read more

First time coming to a Waffle House. Our entire meal for two people was $18. For the price point, the food was good and the waffles were yummy. We left full and will be coming back to this location if we're ever in the area again. Our server was very nice and attentive. I wish I would have gotten her name. Thank you. read more

Waffle House - All star breakfast - grits, eggs, toast, bacon - Diners Near Me - Plano, Texas

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Was here visiting from out of town since we don't have too many Waffle houses in my native area. The staff was nice, but the place was absolutely filthy. None of the tables were clean and the staff didn't even bother to clean them once we stepped in. The floor had old napkins, straw paper, and was dirty as well. It was just dirty. I would advise to ever order from this location even if its Doordash. OSHA needs to come in there ASAP. I wouldn't ever order food from there. Nasty House! read more

When I travel around the country, I love to stop in at the local WH because I know I'm gonna learn about the hospitality of the community. If the crew here is any indication, Plano is one of the friendliest towns in Texas! The atmosphere has been welcoming the last two mornings I've come in, and they've been very supportive of my Keto diet plans. I was able to customize my breakfast bowl to hold the hash browns, and the coffee here is perfect without any sweetness that can ruin my diet. I also rate higher end places, but I know what I'm getting at Waffle House - tasty comfort food, affordable prices and the warmest, friendliest people in town. This location is definitely one of the best of those I've visited on my travels. I'm so glad it's near my new workplace! read more

Waffle House - Sausage Egg & Cheese Bowl, hold the hash browns. Black coffee. Very Keto-friendly! - Diners Near Me - Plano, Texas

A true diner experience and feel. Food is consistent and service is good. A lot of customers are on a first name basis with the waitstaff. read more

Waffle House - Chocolate chip waffles, City Ham, Allstar special, Texas breakfast melt. - Diners Near Me - Plano, Texas

We came in on a foggy night around 11pm had some good food and great homely customer service from Dee!

Waiter Sandra was amazing, very genuine and friendly attitude. She was very attentive to our needs and was to everyone around us. The food is affordable and you get a good portion, the environment gives me an old school dinner feel from the movies . read more

Very dirty restaurant. Filthy. Thick dust at ceiling. Coffee pot with extensive long term residue. All over filthy. Not sure how it stays open. Will never return. If I could rate a zero I would. read more

The customer service was great by waitress (tammi) She was great but as a manager in food service industry... staff without hairnets was already a concern but I tried to put that aside but when I found hair in my grits & hair on my bacon. Unfortunately it just show that food safety is not much of a priority at this location.Tammi alone gets 4starts. read more

Won't say much about this one just give you a heads up. Expected something and got something completely different. Do Not Risk Going. read more

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Just what I like late at night a fun place with good food and a come-as-you-are place - no funny things going on in the back room as your food is cooked right out front and you can see them cooking it. A good price for good food in a fun place 24/7 and has been as it was started in 1955 in GA read more

Waffle House has definitely lost their touch on the good ole breakfast! The waffle was over cooked! The eggs lacked cheese- which was an up charge. Give me the cheese I'm paying for! The hash browns were over cooked and dry. If you're gonna rise the prices at least up the quality too. read more

Got food poisoning from eating at this place. Everything was clean, except for the kitchen. The food was undercooked, cover in oil, and all the toasts were burnt and the staff at the kitchen kept saying "well there is nothing we can do." The kitchen staff were young and not attentive and they kept playing around. Worst Waffle House in the area. Avoid it if you can. read more

stopped on our way to oklahoma. great food and service! our server was very attentive and kind! waffle house is always a go to for breakfast :) read more

Waffle House - sausage melt - Diners Near Me - Plano, Texas

When you order online, it's never ready when they say it'll be ready. when go inside they have too many elderly people working there, the service is extremely slow and it's not a good dinning experience sitting in or take out. They need to just close this location down or get new management to fix the poor service. worse Waffle House experience and I've tried this location any times. Its the same sorry service. read more

Haven't been to a Waffle House in over 20 yrs and this has turned me off completely. Walking on was fine, pleasant staff. Ordered the All-Star breakfast. One of the waffles was burnt and the other had a long black hair underneath (after I had started eating it). One of the waitresses apologized and took the hairy waffle and brought a new one. NO Compt meal there. Scrambled Eggs seemed undercooked and bacon was greasy. Coffee was ok. I probably won't ever go to another Waffle House. read more

Good food, friendly people but it appeared to need a bit of cleaning, could've been because we just missed the breakfast rush but the place needed a little TLC. read more

Terrible for business the way they sit in there and not answer the phone. I called while I sat outside to see if they would answer the phone and they didn't. I called for 10 minutes and all of the just sat there like they didn't hear the phone. They fucked up my order. TV V read more

Worst waffle house ive been to in the last many years... and I have been to DOZENS.... BACON undercooked' grits hard and cold, toadt not toasted, tons of flies... SOMETHING WRONG HERE read more

So, so disappointed. I have a friend that raves about the Waffle House and so when I came visiting Texas (my home location is nowhere near one), I definitely wanted to try it out. I walked in and saw a sign to seat myself, so I did so and received not a word of greeting. Finally, one of the ladies looked up and looked at me and then turned to another waitress and pointed at me (seated one foot away) and said, "Do you want to take him? I thought that was rude but I was committed to trying it out so I sat and ordered. Having an open view to the kitchen is a mistake in this location, you get to see all of the mess, detritus and dysfunction in full view. The floor was cluttered with hash browns, egg shells and other stuff I could not identify. The waffle irons they had were basically surrounded with mounds of surplus waffle batter, basically a full mornings worth. I never saw them cleaning out any of their cooking pans between orders either. But enough about the kitchen. My waitress ended up kabitzing with a regular and left my food sitting ready and apparently never put in my waffle order, so I was able to finish my meal and had to wait for the waffle until 5 minutes after I was done. The food was crap. I asked for eggs over hard and received eggs that were spilling their guts as soon as they were poked, the grits had a crust on them, the toast was barely toasted, the only good thing was the bacon, but honestly, as long as you don't burn it, how can you screw that up. The titular waffle was undercooked and under flavored, the syrup did nothing to help the situation. Finally, when I got to the point to pay, the lady at the register looked at me and just took my bill and didn't look at me again through the whole transaction. She never asked me how my meal was, she never said thank you. It was not outright rude, but neither was it friendly or pleasant in any way. The funniest thing is that she was wearing a pin that said, "friendly service". Needless to say, I will never darken the steps of a Waffle House again and the next time my friend touts the positives of that establishment, I will tell him to shut up. read more

Frillified breakfast (means breakfast with frills). Cheese Steak omelette with no cheese (sad face)...add mushrooms, it was very guud (good). I recommend using steak sauce (stop frowning it was guud). Don't sleep on waffle house omelettes... Was that angels I heard singing when Ms. sandra brought me...My pecan waffle with peanut butter chips? I do believe so...Didn't even use syrup, it was sweet enough. I see you Plano, with your fancy Waffle House. There was a short wait, friendly staff. The song Tennessee Whiskey came on...Made me sway side to side while eating (big ol grin). They have the biggest parking lot I've ever seen for a waffle house. I'm going with 4 stars...and hopefully I can fight the temptation to go less than once every month...lol read more

Great breakfast stop...! Almost like Mom's cooking! Always beats IHOP, Denny's & Cracker Barrell! Great priced & can't leave regretting money spent here! read more

I love me some Waffle House, but this one I have to rate low because it is straight up dirty... Food was the usual great Waffle House, but this place was so dirty we wanted to get up and sweep the floor and bus and wipe the tables ourselves. They weren't busy, so as my boss used to say when I worked in a restaurant, if you got tome to lean, it's time to clean. read more

Waffle House - Floor needs sweeping... - Diners Near Me - Plano, Texas

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