Robert, the front desk manager cussed me out on call for asking for a golf cart ride. it is…read moreunexcepable considering it's his job. the staff were good on occasion but kicked me out of the kids pool, for having my phone in my hand. i was trying to play water pong in the rentable game room, but this fat towel boy said i need to leave. i got accused multiple times about even if i live in the villas by the same guy. 1 star overall horrible service and fire Robert from the front desk.

robert shall be fired and was rude as heck as i asked for a golf cart he took 20 minutes for a ride…read morethen cussed me out so rude!

We have been vacationing at Polo Beach for approximately 25 yrs. You can't beat walking out your…read moredoor right to the beach. There's also a pool on the property to enjoy as well. We've stayed in various condos, they have all been very well appointed, kitchens have pretty much everything you need for preparing meals. There are BBQ grills and a lovely herb garden that guests and residents have use of. Many excellent restaurants close by, next door is the Fairmont Kea lani if you'd like to avail yourself to a spa treatment, or a cocktail at Luana Lounge. If you're a golfer Emerald golf course and the Wailea Golf Club are right across the street. Polo Beach feels like home and we will always go back.

We moved into Polo Beach club, unit 705 on a Saturday night. On Tuesday, my sister woke up at 4 AM…read morevomiting and feeling ill . She couldn't get out of bed for almost 2 full days. Her symptoms were vomiting, headache, and very weak. We thought it was either a chemical smell due to construction in the building and/or from the air-conditioning. She had no issues Saturday through Monday evening. Monday we were gone all day into the early evening. That Tuesday in the morning, I contacted the management company, Coldwell Banker Island Vacations. I shut down the air-conditioning immediately even though it was 80° plus outside. I opened all the windows and doors and requested fans from the management company. We let the management company know again that something was wrong and they brought over three box fans to see if the smell it go away. Unfortunately, nothing worked. Nothing got rid of the smell. My sister was too sick to get out of bed and out of the unit. We could no longer stay in this unit with the odor and no air conditioning. I wasn't sure what was making her sick. There was a lot of noise coming from another unit/s all day Tuesday. Therefore, we thought maybe it was something to do with the construction and a chemical smell. My nephew was in town at a different complex. He came over to help me and said the smell was terrible and we needed to get out of this condo. At that point, I contacted the management company again to let them know we were leaving and complied with their checkout procedures. Subsequent to leaving the condo, my nephew had a number of direct conversations with the management company. So out of desperation and not wanting to ruin any more of our vacation, my nephew found us a last-minute hotel room with last minute pricing. Since we are no longer going to be in a condo, we had to dump all of our food. So now we lost ability to be in a 2 bedroom, 2 bath condo for the remainder of our trip and incurred over $3400 in additional expenses for the remaining portion of our trip. My nephew contacted the management company again. Their response was they would send someone over to the unit. They called back to say they didn't smell anything. The management company basically said it was our problem and would not reimburse us for any nights. I feel that under the circumstances, we should be in reimbursed for 4 nights. My sister was fine after four hours of being away from the unit which proves there was a problem with the air quality in the unit. This condo and the management company ruined two days of our trip plus we incurred expenses that we never would have had. We wanted to be in a 2 bedroom, 2 bath condo not a hotel room sharing a room and a bathroom. We had just lost our mother in January and another sister was diagnosed with tongue cancer. This trip was for us to have a chance to relax and begin the healing process of dealing with grief. This experience at the Polo Beach Club added to our stress and ruined our trip. For Coldwell Banker Island vacations to just shut us down and say they didn't care about the issue isn't right. Why would we incurred added expenses if there was nothing wrong with this unit. I would certainly never rent through Coldwell Banker Island Vacations if this is how they treat their customers. It's unfortunate that we can't talk to the owner of the unit to let them know that their management company is doing a disservice to their rental.

Have been lucky enough to stay at Hale Pau Hana 5 times. Donna Bender Maui Calls helped us find and…read morebook our stay. Great helpful friendly staff, lovely grounds, incredible views, choose the exact unit you want to rent, family friendly yet quiet enough for seniors/couples. Best part is being able to walk out back to everything - restaurants, grocery store, shops, liquor store, etc. HPH is a gem.

If it wasn't for the staff I would give it 5 stars. The location is 5 stars. The room and the…read moreview was 5 stars. However the staff? 1 star. Specifically the facilities staff. My son and I were still in the pool on July 6th or 7th at ~8:20pm. I wasn't paying attention to the time. We were on vacation having a good time. Well I later realized the pool closes at 8pm and I genuinely hadn't noticed the posted sign. An employee (an elderly haole man) came outside and yelled "GET OUT OF THE POOL!!" to which I immediately replied, "OK I'm sorry sir, we are getting out, my apologies I wasn't aware of the time" and we IMMEDIATELY started leaving the pool. Despite that, he continued yelling "GET OUT OF THE POOL!!" I am not kidding he yelled at the top of his lungs at least 5x more times. To the point that I responded that we were already getting out and had apologized, and that repeating it was unnecessary. His response was, "Well, you guys don't know how to read the sign, so you clearly need to be told several times." Wow. I completely understand the pool has posted hours and have no issue being asked to leave once I realized it was closed. That part was my mistake. What was disappointing was the way my 11 year old son and I were treated after we immediately complied. There was no reason to repeatedly yell at us or make disrespectful comments. Guests deserve to be treated with courtesy, even when they've made an honest mistake. I hope management addresses how guests are spoken to, because this interaction left a very negative impression. As a suggestion, it might help to automatically turn the pool lights off (if this happened we would have left immediately) and/or disable the gate keypad when the pool closes. We honestly didn't realize the posted hours and those changes would make it much more obvious that the pool was closed while also preventing situations like this. Because of this my family and I will never stay here again. There are plenty of other options just as good or better on Maui. TLDR: The pool closes at 8pm! If in the pool after be prepared to get yelled at by the staff repeatedly with disrespectful comments made to you and your children.

Place is a little outdated and it's very lucked based on what kind of place you get - there's units…read morethat are more up to date and others that have hardly anything. Our unit was fine - came with most standard amentities. However, we were on the first floor and there weren't true windows on some sides of the complex. Instead, there were these shutter like coverings with screens. This was horrid in terms of noise - there's quiet hours here, but because of these faux windows, you could def. hear when people locked their cars or were rolling luggage to their cars at 5AM. A/C was window units. Kitchen was nicely stocked but lacked cooking oil, which is really strange because you had everything you needed EXCEPT that. Check in occurs at a different location (you'll get an email about it). Check out was extremely easy - simply text them to check out. Biggest cons: -No central A/C (window units are noisy) -Faux window shutters that don't block out noise

We are currently without a room on our work trip since the unit we booked with Coraltree is under…read moreconstruction. It is in an unacceptable condition with active work equipment blocking the parking spaces and supplies scattered around the building. Everything is covered for painting including the doors, room numbers, windows, A/C units, and even the fire extinguishers. The customer support representatives are not helping solve the problem and insisting we remove the work materials and try to get inside. We are now scrambling to find any place to stay last-minute for a busy work conference week.

Simply stated, the Wailea Elua Village is paradise. It is one of the most relaxing and enjoyable…read morevacations we have ever had in Hawaii. The condos are all individually owned and rented through a single agency/organization - but the 4 different rooms we had in our family were all great. We had one place (a two bedroom/2 bath) right on the grass field overlooking the water. It was heavenly to wake up in the morning and sit on the lanai listening to the birds and waves. Every evening we would gather en-mass on the lanai and have drinks and watch the splendor that is the Hawaiian sunset. It was awesome! Aside from the really nice accommodations, the grounds around the condos are impeccable. The landscaping is park-like. The crews are always working and they are artists. Perhaps the best thing about the place is the fact that you have access to a full kitchen. Yes, it would be great if we could have indulged ourselves a bit more with drinks by the pool (there are two pools - one more oriented toward families with kids), but heck we made our drinks and took them with us. And the full kitchen meant we could keep the kids happy all the time with food and snacks. Add to the whole package the fact that the Wailea Shopping Center is just a short walk away (and there is an upper end market at the shopping center) and the Wailea Elua Village truly is paradise. Will we stay here again? Oh yeah!

Bad customer service experience. Avoid booking through CoralTree and find a more reliable agency.read more

Maui wailea unit 1704.Gross!! You're not getting what you pay for. Very, very bad service from the…read morefront desk and a very run down condo. Look elsewhere for something to rent!

I have never had such a terrible customer service experience. We were greeted rudely at the front…read moredesk by Rosie immediately when we realized the condos were not as advertised and were not on the beach. We were disappointed with the service and were told that we were simple grumpy from our "long flight". After a long battle with the front desk, they finally refunded our room and we fled Wailea in hopes of finding a better hotel in northern maui. Good riddance. Will never go back.

Take me down to the Paradise City Where the grass is green…read moreand my wife is pretty Oh, please don't please take me home.... Not sure why this place has low ratings. We were blessed to stay here, have a living area, kitchen, pool and BBQ available. Plenty of parking around as well. This place allowed us to rest up after a day out in the sun. It is located right next to Wailea Village Center and a short walk to The Shops. We enjoyed walks down to the beach, Shops, Coffee and ice cream.took advantage of the pool and grilled up some steaks. We loved having a kitchen to cook breakfast and dinner. The kids enjoyed eating their breakfast, watching Bluey and Wanka almost on rerun. You've never had chocolate like this... sorry. Overall a pleasant stay. Quiet at night, great location to see sunsets from your balcony. Mahalo

Bad customer service experience. Avoid booking through CoralTree and find a more reliable agency.read more

At first staff were kind and professional. Had a problem with toilet. Stephanie aranged to send…read moreplumber next day. (We had two more bathrooms) Plumber had to come back next day. Kinda hassle while on vacation. MAUI ASTON where we stayed had major problems. No water for day, Pool closed unexpectedly for 3 days. Condo was very dirty. After complaining to Maui Condo and car, Jeff Davis customer service sent me to manager of Aston. I was told "so what" JEFF told me to write a review on trip advisor. I did. Then the back lash came. Threatening to have me evicted for something they said I was herassing others. All this on my vacation. When I came home and called for a compinsation, I was told by Stephanie Hanson. "I was just reliving a bad vacation" Once they have your payment and Credit card they just don't care. Bad Bad Customer Service. Christine

Recently, I used AirBnb to book a condo in Maui through Maui Condo and Car. The booking was in Unit…read moreC-505 at the Kihei Akahi condo complex. From start to finish this was an amazing stay. The condo complex was well maintained, quiet, and very considerate of their guests and residents. The condo itself was spectacular. It was a lovely unit with a killer sunset view from the Lanai, ample space, and had everything in it that you could ask for to enjoy your stay (from utilities to beach gear.) In general, the location of the condo was right where you need to be for relaxation and if you need to get out, the drives weren't too shabby. After a long day driving the Road to Hana or hiking up to the summit at Haleakala, the condo was a great place to return to and call "home." From the time to booking to asking questions during my stay, I communicated via the AirBnb app with Jeff from MC&C and found him to be really easy to work with and reasonable regarding trip planning. I loved my experience and am looking forward to booking with them again if I make it back out to Maui.

If you want to stay in Wailea, nothing beats this option! The condos come with a fully stocked…read morekitchen and a washer/dryer in unit. There are 4 pools on the property and it's a family friendly resort. The main pool overlooks the ocean and since it's on the beach, it's pretty convenient. I stayed here in July 2024 and saw the sunrise while having my coffee and walking on the beach almost every day. The rooms have a nice balcony and I loved watching the sunset from the grounds or from my balcony. The beach is the best part of staying here. Sand is so soft, it's unbelievable. It's a 5 min drive from all the restaurants in Kihei and parking is free on site. Management is very responsive. When I needed more coffee, they send it over immediately. Check in and check out is pretty smooth and easy process. If you are interested in staying in south Maui/ Wailea, this is a great option! I'll definitely be back.

Unit 18C is extremely noisy - do not book it…read more It is located right next to a busy road, with only a small strip of bushes separating it from traffic, which feels unsafe for children. The traffic noise is constant, so it's impossible to relax on the balcony. The map location is incorrect -- the unit is right next to the road. Also, behind the wall next to the bed there is an electrical panel, and you can hear a continuous knocking/ticking sound (every second), like someone tapping on the wall. Sleeping is very difficult. We asked management to move us to another unit and even offered to pay extra, because their website showed other units available. They refused and told us to buy earplugs and cover our ears. If you are looking for a quiet vacation, avoid Unit 18C.