This CVS pharmacy is a hit or miss. Lines can get a little crazy. Employees are usually nice but…read morethey do mess up my prescription from time to time... I do like the text when ready & barcode pick up option but yeah they're all over the place. This is the closest one to me so I just come here out of connivence !

Do not come here for gift cards…read more I bought two $100 amazon gift cards and was scammed. The person at the register didn't check my gift cards. The people I gifted the cards to, told me the last digits of the cards were already scratched out. The cards were already redeemed before purchasing and now I lost $200. Employees need to do their due diligence and check the gift cards before selling. This is unfair and unprofessional. Never buy from here and always get gift cards from Amazon itself. Lesson learned

UNACCEPTABLE COMMUNICATION & DENIAL OF PHARMACIST ACCESS…read more I attempted to reach a pharmacist via phone, but I was explicitly told by the front desk that the pharmacists "requested not to be forwarded calls anymore." My multiple voicemails, regarding my medication, went completely ignored. This is not just a customer service issue; it is a violation of California Code of Regulations (Title 16, § 1707.2), which mandates a pharmacist's duty to consult. By blocking phone access, this location is choosing convenience over patient safety and ethics. This pharmacy invites medical malpractice and professional misconduct claims. PATIENT RIGHTS: IF YOU HAVE BEEN IGNORED If you have been harmed by this pharmacy's lack of communication, know your rights under California law: THE 10-MINUTE RULE: A pharmacist must be available to speak to you within an average of 10 minutes. ONE-HOUR CALLBACK: If they cannot talk immediately, they must schedule a return call within one business hour. RIGHT TO CONSULT: Patients have an absolute right to an oral consultation "in all settings," including over the phone. If they fail to meet these standards, they can be reported to the California Board of Pharmacy. If their refusal to communicate leads to a medical error, you may be entitled to compensation for professional negligence. ---------- HOW TO FILE A FORMAL COMPLAINT WITH THE CALIFORNIA BOARD OF PHARMACY: It takes 3 minutes to hold this CVS legally accountable: Go to the the California Board of Pharmacy website at www.pharmacy.ca.gov Locate the Form: Click on "Consumers" and then select "File a Complaint". You can fill out the form online instantly. Provide the Details: Pharmacy Name: CVS Pharmacy #09689. Address: 950 W Foothill Blvd, Monrovia, CA 91016. The Violation: Specifically cite CCR § 1707.2 (Duty to Consult) and mention that your voicemails were not returned or front staff refused to connect you to a pharmacist. ------------ I have moved my prescriptions elsewhere. WHERE TO GO INSTEAD AMAZON PHARMACY: They offer free home delivery and an "RxPass" that is often cheaper than insurance copays. To switch, just hit "transfer" in their app. VONS PHARMACY (Monrovia): Located on Foothill. It is much quieter, and the pharmacists actually communicate with patients. PAVILIONS PHARMACY (Arcadia): Offers a professional, calm atmosphere with a focus on service. PAX PHARMACY (Duarte): They answer the phone immediately and often provide free local delivery because they value your business.

Please note: I've been a customer at this location since 2020 (photo evidence attached). However,…read moreI seldom write reviews. Good or bad. Over the years I've come to depend on the professionalism and care the staff provides at this location. True compassion amongst the entire staff and pharmacy. In the midst of the current Los Angeles labor strikes, I wanted to do my SMALL part in supporting our quaint township. Therefore, any positive review I provided this CVS would be incomplete without mentioning Darleen. Over the years, I've noticed the attentiveness and humanity she displays to customers...even under pressure. She is truly a pillar of our community and for that reason I say thanks! FIVE STARS

All employees here are 100% rude to the core. When you ask them a question the response is " oh I…read moredon't know ma'am " with an attitude tone. They think we owe them everything and we are not going to survive without these people there. Beautiful and attitude can go side by side but them no beauty just attitude!

If I could go with zero stars I would. Nothing but a string of bad customer service and rude…read morepersonnel. Nothing is ever ready on time and frequently out of regular medicines that my Mom has been in for years. I call days in advance to refill a prescription, call before I head over and told the prescription won't be ready for hours. I wait several hours and go there and still not ready. I can't drive at night and my Mom can't drive. This prescription can only be picked up in a certain day so now she is without meds again for a day. Filling this prescription and then we are out!

Horrible pharmacy. I always run into issues here with lack…read moreof service from the pharmacy. It's currently 2:10pm, they were supposed to be open at 2 o'clock yet they have the curtain shade down over the window so you can't even see inside or ask anyone for help in the drive-through pharmacy. There is a seven car line already built up as everyone has been here since before 2 PM waiting for the pharmacy to open back up after their late lunch. Currently have been waiting for over 10 minutes after their opening time with a screaming baby in the car. Not the first time with this issue, it's often. Truly terrible. Came back and the person at the window did not want to do his job or help at all. I think his name is Adan. He first said my prescription for a very generic, routine medication would be $183 because insurance won't cover it. That couldn't be possible so I questioned him. Turns out they didn't have my insurance on file, not sure why that wasn't mentioned first. So I gave the insurance card. Was told it was inactive, which also isn't possible because it is active and my husband used it for the same medication earlier in the week. He tried to turn me away or make me pay out of pocket. To which I said no, you need to contact the insurance and provide service. He said "you need to call", to which I very politely asked "isn't that your job?" I am a nurse myself, it is part of their job. If I go home and call and the come back, it's the same thing as my just telling them the insurance is active and them ignoring me. It's not the same as them calling insurance and verifying so they can render services. Which is what they are supposed to do. Anyways the worker told me to get out of line and get back into it again, wait through 8 cars of other people being serviced first, instead of finishing my transaction. I questioned this, so he finally agreed to have me pull over. After 8 ppl being serviced while I waited I walked up to the window where he told me he never called. The male pharmacist with glasses gave me the same runaround. I had to wait through 6 lines with a screaming baby to get help. I went inside, didn't tell them what was going on and just said trying to fill a prescription as a test. Finally Minlan provided incredible service, called the insurance without me even asking, and solved the whole issue in less than 5 mins. After my spending an hour there due to no other staff wanting to do their jobs. No one should have to wait in 6 lines, with a crying and screaming baby, being constantly shrugged off, while staff refuses do their jobs. I am transferring all my prescriptions to another pharmacy immediately. No wonder they have SO MANY people working inside, it's because no one is actually doing their jobs. This is the LAZIEST staff I have ever encountered in my lifetime. I plan on filing a complaint.

This CVS is in a quiet, well-kept suburb, not a dense urban area--and yet the restroom policy here…read moreis shockingly degrading. I was with my wife picking up prescription medication and politely asked to use the restroom. I was told the bathrooms were "out of service" and that customers should use porta-potties outside. When I went outside, the porta-potties were locked with padlocks. So paying customers are denied restroom access, redirected outside, and then left with no usable facilities at all. This goes beyond inconvenience. It may violate basic health, safety, or accessibility standards, particularly for elderly customers, people with disabilities, pregnant people, or anyone with a medical condition. This is a pharmacy, not a construction site. I understand concerns about misuse of restrooms. What I don't understand is stripping all customers of basic human dignity--especially in a suburban location where this level of restriction makes no sense. CVS corporate needs to address this location's policies immediately. If this is not company-wide policy, then local management needs correction. If it is corporate policy, CVS should publicly explain how this complies with health and accessibility expectations. Either way, this deserves a response. I will not return to this location.

Sunny Bay is a small pharmacy located in the Optum medical building near Olive Garden on Huntington…read moreDrive. I've been coming here for years now for my medications. Everyone here is always kind and attentive, even on their busiest days. It's super easy and convenient to request for refills on their website online. It's never hard to find parking! There's a big lot, plus a parking structure right next door. Highly recommend!

After dealing with "corporate" pharmacies nonsense for far too long, My Dr recommended sunny bay…read more Bob and staff are top notch. Knowledgable, friendly, never too busy to help out. I've been going there for a few years now, and will go out of my way to go there. I can get flu vaccine, tetanus, Covid (not likely but available) shingles, etc. highly recommend

Just saw they were closing!!! They have a close out deal…read morewhich everything is up to 50% off and even their furniture and equipment are for sale. Most items were actually 20% off, which doesn't make much of a difference. It's good to just look around and see what there are that you might need, but so far many of the shelves are almost emptied out and I'm hoping they increase the discount since some of the items are still considered pricey even with the discount.

Rite-aid nearly closed last year. Now they have less than half of their normal stock. Most shelves…read moreare bare, or nearly so. You can still get your prescriptions filled and an ice cream cone, but the rest is a maybe. Too bad.

Came here twice to do passport photos and both times it was a quick and efficient experience. They…read moreoffer both physical photo and can also email it to you. If there is no other people waiting you are usually in and out within 30 minutes with no appointment needed.

Im rating for the pharmacy. They not only give you text message alerts, but phone calls too. Each…read moretime you get new medication, the pharmacist will talk to you. They even called me once to check in on me. Their app is simple to use too. They hold your credit card on file so it makes the checkout process easier. They ask you if you want to use the card on file first before completing the transaction.

It used to have great costumer service, but lately prescriptions have not being ready when promised…read moreand not all but some of the staff including the pharmacist have being very rude

Have been a customer for many years, but just spoke with a very dismissive pharmacist by phone. Not…read moreat all the experience that used to be provided there. She was not interested in hearing my explanation for a refill ordered by my doctor, even though I had a clear explanation and was able to provide the refill number. CVS has changed/reduced the hours, the staffing, and the telephone procedures. I will be looking for a new pharmacy.

Well......a few associates do give good customer service.... Especially the cashier Monique.....and…read moreGloria in the decorative department..... Thanks Guys,

I used to live in Florida and frequently would go to the Wal-Mart there. California definitely…read moreisn't a place for Wal-Marts, I went just to pick up a small order (1 item) and it's definitely a hit or miss with the employees, some are kind, courteous and professional, others just hate to be there and it shows. I also went on a Friday at 11am, so very low traffic and at the beginning of the work day, and they're already kinda frustrated? lol. Anyways, I try to avoid going here if possible.

I have shopped at this CVS multiple times in the last three years and never met this dude who self…read moreclaimed himself as a supervisor or manager! When I asked for his name, he removed his badge to hide his name! That's why you won't see his name badge in the photo. He's making a phone call to the police department because I asked him to follow the company policy for photo services - which is you only pay for the ones you will take, not all the ones that you print from the Kodak machine! I talked to the CVS complaint, Customer Relations Department, they confirmed that they have violated company policy for photo services! He made such a big drama when he could do his job correctly the first time .. I told him I would purchase nine photos only. He told me to walk away before the cops came because he knew he was wrong. Stay away from these mentally unstable self-claimed supervisors / employees who couldn't tolerate a regular customer who wanted to purchase family holiday photos with her own money!! Save yourself time from these insulting and uneducated people! **************** I have attached 2 more pictures from the company offer! I have customer rights. It's putrefying when the employees act so rude and fail to do their work with basic professionalism and customer service!

It is like a bank. Long lines and the customers won't stop talking about their lives to the…read moreemployees.