Got my flu shot here the other day. The staff are friendly and work in a timely manner even thought…read morethey are always busy! Very helpful.

This CVS cosmetics are poorly restocked. The pharmacist is incredibly unprofessional as well. He…read moreasked me why I was prescribed some things and I told him because the doctor needed me to take them. He pushed on saying that he has been a pharmacist a very long time and has never seen a doctor order these prescriptions with those dosages so he would like to know why. I told him he didn't need to know why and just give me my medication. He also said that he noticed that I'm allergic to sulfa drugs (antibiotics) and said ibuprofen was a sulfa drug. That is not accurate. However, I would like to mention that there is a very nice tech in the pharmacy. She is always very kind to my son and me.

Review is for pharmacy staff only: Finished coming to this…read morelocation The pharmacy staff is the absolute worst! No customer service at all and beyond rude. If you hate your jobs that much and the customers, you should all quit

Buying vitamins at CVS is a new experience for me, primarily because CVS is a member of the OTC…read morenetwork, and I was given a $50 OTC gift card. Prices at CVS are competitive since it offers bogo deals on many store brand vitamins. I signed up for a free ExtraCare account to clip digital coupons and as a wallet for ExtraBucks rewards. They are not the easiest to work with but I hope the saving would be worth it. The self checkout was frustrating for someone new to CVS. It summoned help after I fumbled around a few minutes. She transferred my stuff to a cashier register to complete the purchase and explained to me how things work. Hopefully the process will be easier if/when I shop here again.

This is an OG pharmacy for native Irvinians, I've been coming here for many many years. It's always…read morebusy, but the pharmacy staff is efficient which is why I always choose this pharmacy when I need medications. I was recently prescribed something and was overcharged, because my insurance wasn't billed. Cheng was very patient and agreed that I was overcharged, and went above and beyond with Andy L. to help me fix this and get me refunded. Thank you so much to you both - I really appreciate it!

Prescription was submitted Tuesday 4/14, finally received a text informing me it was filled Tuesday…read more4/21 and ready for pick it up, I go in and am told it was $400, said I'd be back to pick it up. Call in with a manufacturers discount coupon I was given, told it doesn't work. I call doctor and manufacture, told coupon is valid and instructions to ensure it goes through. Received another "ready for pick up" text Thursday 4/23, go in to pick it up on 4/24, spend an hour troubleshooting the coupon, told it still doesn't work. I tell them "I'll be back with my HSA card to pick up on Sunday" - return Sunday 4/26, told "medication is on hold"...sent to consultation window, told "the coupon does work" and the total is now $500...and it's not filled, in fact, it was never filled... I explain everything, they say "I don't know who worked with you, but the coupon works, but the item was never filled" - provide text showing it was filled, proceed to identify by name the 2 people who helped me troubleshoot on Friday, one of those identified claims "I never helped you"...after some pushback says "you declined the medication"...and the kicker, "the item is out of stock"... tl;dr First, they said it was $400, then they said coupon didn't work, then said they never helped me, then they say it was never filled. Then I prove it was filled, now they say they DID help me, but claim I declined it. Suddenly now the coupon works, it's $500, but it's out of stock? This place is a joke. Other things to note: The nearby hospitals send everyone here because it's 24 hours, so there's almost always a line. There are a few kind and patient staff members, but otherwise the rest are unhelpful and some will lie straight to your face.

Im actually surprised that so few stars were given to this pharmacy…read more Im very critical of pharmacys and have done NUMEROUS crap reviews of them. I rarely find one that cares, and let me tell you, this one cares. They got SLAMMED with so many more patients due to the closure of the Rite Aid up the street and they handled it. This is a very small Walgreens, and they have high volume due to Laguna Woods. I have so many monthly medications and the pharmacist herself is so patient with me. I end up calling once a month and all she does is take her time, which she doesnt have, to take care of me, and answer the same old questions. Im just impressed and really appreciate this kind of customer service. We dont see that kind of service these days.

Excellent. Easy. Filled my prescription without any issues, and no waiting in a long line!!read more

It is a typical chain drug + essentials store. However, it…read morehas a Thrifty Ice cream counter that would bring its rating up to 11* if that level was available. If you are old enough to remember Thrifty Drug stores & their reasonably priced delicious ice cream this is the place to go. Two scoops cost 1/2 the price of the fancy ice cream parlors.

I came here to pick up some Mucinex for an ill family member. Rite Aid is the closet pharmacy to…read moremy home and I wanted to make a quick trip of it. I found the medication quickly. The price looked high but that seems to be the way of the world now. So I get home and reflect on the price I paid for the medicine. It was $29.99 for Mucinex Sinus-Max 24 liquid gels. A Google search shows Target has the same medicine for $18.89 and CVS is at $23.49. I did not expect to pay convenience store prices at a major drugstore chain. My fault for not doing my research. But it will not happen again.

Shelves were empty or nearly empty. I thought we might be back in pandemic…read more.. Not an employee in sight

HORRIBLE CUSTOMER SERVICE at the front counter for the general store…read more Went in this evening around 7:30pm. Was purchasing several large cereal boxes and an electric razor. The cashier, Eddie, was extremely ARROGANT AND HARSH. He charged me for 2 bags, which was fine because I was using EBT for the purchase, so it would come off and it did, and then he charged for 2 more bags because the other 2 bags came off for the EBT. That means he manually charged me for a total of 4 bags. When I brought this to his attention, he said that since I was also purchasing an electric razor which is not a food item, he was completely justified in charging for the bag charges, even though I was purchasing 2 large boxes of cereal. I told him to cancel my whole order, as I was completely frustrated with him at this point, and he did not even inform me he was charging me for additional bags. To make matters worse, the assistant manager-Jeff was standing there and did not intervene in what was clearly a very bad customer service experience. I was so frustrated, I called the store back when I got home, and Jeff was very apathetic to me. I told him that I was extremely upset about what had just happened and also that he did not intervene, as Jeff has seen me there a few times and knows me as a regular customer there. Jeff did not want to take any proactive actions as part of the managerial staff there, and instead told me to call back in 2 days and speak with the store manager, David. This is actually the 2nd time I have had a horrible customer experience with Eddie. 2 months ago I purchased some food items and a battery for my smoke detector. Eddie charged me twice for the one single smoke detector I was purchasing. It was an ordeal to have him fix his error, as he insisted he had made no mistake at all. Then when he finally took off the extra charge, he was extremely ARROGANT AND HARSH, and made no apology for his mistakes and HORRIBLE ATTITUDE.

My experience with this CVS Pharmacy has been consistently frustrating when it comes to managing…read moreprescribed pain medication after surgery. This is the second time my husband has gone into a weekend without needed medication because of delays and communication issues at the pharmacy. In both instances, the prescription was not ordered or filled in a timely manner, requiring multiple calls between the pharmacy and the physician's office. By the time the issue was addressed, the medication was out of stock and unavailable until Monday, leaving a post-surgical patient to manage increased pain unnecessarily. Most recently, after waiting more than 30 minutes for a refill, the pharmacist asked whether my husband was feeling better. When he explained that he had recently started physical therapy and his pain had actually increased, she responded that she was "hoping have him decrease his medication use". Decisions regarding pain management and medication tapering should be made by the treating physician based on the patient's condition, not suggested during a pharmacy transaction. I fully support responsible prescribing and medication monitoring. However, patients recovering from significant injuries and surgery should not have to repeatedly navigate delays, stock issues, and commentary about treatment plans that have already been established by their physician. The lack of coordination and consistency has resulted in unnecessary stress and avoidable pain.

Insanely inconvenient hours. I have to call out of work to get my medication. Ndbdbshajakakzksnsread more

I really like this Walgreens. The hours are super convenient, and the prices are pretty reasonable…read more It's always easy to stop by when I need something, even later in the evening. Overall, a great and convenient location!

I arrived at the pharmacy counter at approximately 8:40 PM and joined the queue. I waited patiently…read morewhile the customer ahead of me was being served a process that took well over 15 minutes, causing a significant delay entirely outside of my control. At approximately 8:55 PM, a pharmacy staff member in a blue uniform approached me and informed me that the pharmacy was now closed and that I would need to return another time. I was given no opportunity to be served, despite the fact that: 1. I was physically present and in line BEFORE the closing time. 2. The excessive delay was caused by the transaction ahead of me -- not by any action on my part. 3. I was not warned at any point during my wait that I might not be served. 4. No reasonable effort was made to accommodate a customer who had been waiting in good faith. This is not simply an inconvenience depending on the nature of the prescription, a refusal to dispense medication to a patient already waiting in line can have serious health consequences. Turning away a customer who arrived before closing, due to a delay the customer had no part in creating, is both a failure of customer service and potentially contrary to your own service standards.

Yolanda is amazing. Even when she has a customer who is rude and does not know what they are…read moretalking about she is patient. And does it with kindness every time. Thank you for consistently being kind and funny.

I got a service that was above and beyond. The person who helped was so kind and patient I would…read morethink she worked with nurcing homes or something of that sort. I often don't recall names however I believe her name "Bita" is a humble person worth giving respect points to. I may not come back fora long time however I will remember the way you help my partner and I was superb.