We bought tires here two days ago. Scheduled to have our tires put on today at 4:00pm an employee called just now and says we don't have the correct weights for your tires. We can't put them on today. Mind you we are going on a trip tomorrow morning!! Very unprofessional!!!!!!! Do not go to this Walmart auto. read more

very unprofessional. The auto care/Tires manager was very arrogant. first They told me no charge to do a tire rotation but at the end said they made a mistake and charge $20 for tire rotation. read more

I have been getting my oil done here and it has been such a pleasant experience each time! I am so thankful for Rueben going above and beyond making sure my car was taken care of and I had everything I needed. He was able to refer me to just the right places as well! Thanks Walmart LN! read more

Highly recommend. Free installation and quick and warranty for three years for the battery I bought.

A week ago I ordered a tire from a young woman (I didn't get her name - dark hair, East Indian). I asked for an order number and she said there wasn't one, but It could be found under my name. I called to see if it was in, but no one answered. I went into the store and waited 20 minutes while someone looked up my tire order. Finally I get, "Sadly, there is no order under your name." This is so incredibly frustrating to wait patiently for a week to find out they lost the order. Look at all the one star reviews - do not go here. read more

Don't bother making an appointment. Had one at noon, they didn't start till 1:30 PM. Watching these guys work is like watching a video at half speed. If you live close enough to just wait at home go for it because the tires are cheap. read more

My review is from 2 years ago. I'd never trust them with tire changes or rotations again. The technician didn't secure the hubcap properly, causing it to fly off when I drove onto the freeway after picking up my car. Despite my complaint, the manager's rude behavior solidified my decision to never return there again. read more

SUPER rude "mechanic" did not want to lift a finger. I found the battery my car needs online at the WalMart 27470 Alicia Pkwy, in stock with installation. Arrived at the Alicia Pkwy Walmart Auto Center after opening on 2/26/22. I was the ONLY customer there. A disheveled "mechanic" stumbles out with sunglasses on (in the shade) and mumbles: "Mercedes eh, waddaya want" Me: "just need my battery replaced, I see online that you have one in stock and that you install it here" Disheveled "mechanic": "I'm not gonna work on it unless it's under the hood" Me: "It's under the hood, but if you don't want to work on it you don't have to" Disheveled "mechanic": "well, it'd better be easy to get to or I'm not gonna do it" Me: "It's easy to get to, but I'll pass" Disheveled "mechanic": "Great, have a nice day" I kid you not.. read more

Went today to get a new battery, the receptionist was super friendly. David M. helped me with seeing which battery i needed and did everything for me, was super sweet and made the process easy. read more

Really amazing service here. My installer was Mr Haider. The whole process was quick and cheap. Very friendly and location hours on Saturday is excellent. read more

One of the guys working inside is probably one of the rudest I have ever encountered. Extremely aggressive and mean for no reason and if you try to ask any questions about the type of oil, he always answers extremely aggressively if you have any questions or God forbid you question his recommendation for synthetic oil. You can tell none of the employees really enjoy his company and every answer he gives is extremely rude. We asked him if the car takes regular oil and his answer was 'I won't put regular oil in the car because you're going to come to me later with problems', after we agreed to put the full synthetic, I heard him telling the guy to put high mileage instead of the regular full synthetic that we purchased. Just all around horrible human being and for that reason I would suggest you go to a different Walmart read more

Thank you to the young man who helped so well putting my headlight in. A very courteous guy as well as the young man at the register inside. Overall glad I found this service. read more

I was a bit afraid to go here based on some of the reviews, but TBH, I found the entire experience flawless, friendly and professional - mainly the gentleman behind the counter and Bryan (low voice)! I think to insure this you need to have an appointment - which I feel most people do not know and just show up and wait. The appointment can easily be done online. I was in and out in 20 minutes. I even had my choice of which oil I wanted - which is never heard of! You cannot beat this price either, especially for full synthetic!!!! WILL DEFINITELY GO THERE AGAIN. Unfortunately they do not change transmission fluid. read more

Don't let them change your battery they wanted to leave the engine running while disconnecting the battery that can fry your whole electrical. ECU alternator wires do it yourself. read more

The WORST. Hire someone Walmart, to man the desk and coordinate. LAME... Just wait wait wait for shoddy work. Sad. read more

I came here Wednesday around 4pm. 2 gentleman helped me and gave me exceptional service! I have their names written down and when I find the paper with them written on I will update. Not onky did they do a great job on my oil change he even cleaned my window and I didnt even ask! Its service like this that I drive from lake forest to this location. Thank you again you guys in the auto area! You absolutely rock and will definitely be back! read more

Marlon went above and beyond for me today. i was able to get my tire replaced with excellent customer service. this is my second time at this location and it's been a pleasant experience every time. cant thank these guys enough for everything they've done for me. ask for marlon next time you come in! read more

Came here at 6:45am on a Saturday. That was good enough for 2nd in line since they open at 7am. I asked for an oil change and a tire rotation that took 2 1/2 hours.. I asked why is this taking so long and the guy told me it takes 40 minutes to change the oil. I've been to plenty of oil change facilities where it takes 10 minutes. Why are these guys so slow???? Bring in guys from quick lubes that know what the heck they're doing. It's not like you're putting the cars on the lift you have pits for the technicians. That's supposed to speed up the whole process but for some reason Walmart has figured out how to do the slowest oil change in Orange County. ‍ read more

Staff were rude and slow, and audibly groaned when I said I decided to not get an oil change when they didn't have the type I needed. Won't be coming back. read more

The good: Bought tires here and one thing is for certain, their prices on tires are fantastic and cheaper than everybody else. The bad: customer service is lacking and is often chaotic. Wait times can also be terrible. But if you're looking to save money on new tires. this is the place! read more

Walmart Auto Services are terrible. Look at all the 1 star ratings and you see why you should go else where. I arrived at 8 am when they opened and they kept me waiting for service two hours just to tell me they haven't gotten to it yet. I couldn't wait any longer because of other appointments so I left and tried the next day at another Walmart because their hours of operation were earlier. This time I arrived 25 minutes before they opened so I could be first in line, however, this Walmart had a different procedure of establishing order. I was told I had to go inside the store to establish priority. I went inside to find out I was listed as number 2 in line but was told it would take a hour and 30 minutes before they could perform an Oil and Lube job. Unbelievable how an Oil change could take up to 2 or more hours. They need to hire more qualified employees because it seemed these guys were extremely incompetent. Customers Beware!!!! read more

These guys are all over the place, evening (manager) is great to work with but if you ask anyone outside (CREW) if they'll touch your 09' BMW :/ they will say turn around and go home. The day crew is just AWFUL and picks and chooses the cars they work on. After the evening crew put my tires on the day crew refused to swap out a faultY TPMS sensor telling me it may not work.... well its definitely not working now so what do i have to lose! ALSO FLAT OUT REFUSED TO CHANGE MY OIL. IM DONE! THEY CAN'T DO ANYTHING! DONE DONE DONE. PEP BOYS FOR THE WIN. read more

2 hours for an oil change when your #3 is acceptable... and that was a fast time according to people waiting. One worker and one helper, more concerned with his "vape cloud" then customer service... Why have the department? read more

Cannot express how happy I am with my service today for an oil change here. Time and life has gotten a hold of me and my '07 Mustang unfortunately has been in need of some major TLC. The young man who greeted me was friendly and smiling as well as the one who I paid with at the cashier's at the end. I drove all the way from Newport Beach (Laguna Niguel is the closest location for me) and was expecting it to be busy. I was pleasantly surprised that the wait time was only 45 mins. ****What truly blew me away though was they vacuumed the inside of my car and wiped down my dirty windshield, and words cannot express how these small things put such a smile on my face, especially after the rough week I have had**** Keep up the good work guys, you're doing great! read more

Bunch of dishonest people. Told me I needed new windshield wiper blades when they are already in perfect condition. Would not recommend coming. read more

If you can get through the terrible communication skills by almost every staff member here and even at the tire counter, you just might get a decent deal on tires. Some of the people they have working here have no business interfacing with customers... sounds harsh but that is the absolute truth. Management could care less. More than one poor experience here getting down to business. but as I said if you can navigate that you might find a good set and price on tires. read more

I called to get a price for an oil change. I had to wait on hold almost 30 min and speak to 5 different people before they got someone to answer my phone call in the auto center. When someone finally answers my call in the auto center he refuses to quote me an exact price based on my make and model. He says "our prices start at". I told him Im shopping around for the best price so I need an actual quote. He says well depends on what kind of filter you need. I guess the employees are just way too lazy to look up the information and give you accurate pricing. I will definitely never take my car here. Every other auto center quotes you a price! Walmart will always be known as the place you go for cheap prices, slow service, and unknowledgeable employees. No thanks! read more

The price and service provided is great at this shop. They are helpful and got my tires installed without an appointment.

Dang. Another low-star review. Well, here we go. My car struggled a few mornings in a row. One morning it finally almost didn't start, so I took it to a reputable place down the street from my job who had done a big service on my car recently to my complete satisfaction. They hooked the car up to their machines and called me to tell me it was the battery. It was charging very low and I needed a new one. I gave the go-ahead, they ordered the battery in, done deal. The head mechanic called me and told me he can't take my money; he just saw a sticker on the battery that says it was installed only 1.5 years ago and that I'm most likely still covered 100% under their warranty. I went online to WalMart's website and, sure enough, there is a 3 year, free replacement / installation warranty. Great! I went to Walmart. It is "First come, first served". Only 1 car ahead of me I'm told. I have all my receipts from the initial installation and purchase. The guy who checked me in filled out the "form" on his phone contraption. I discussed the free replacement warranty. Nothing was ever said that this wasn't the case. I checked in at Customer Service. THREE times I said to the guy "So, you're going to replace my battery under the warranty". I found it very odd that he never replied anything but kept typing away. No "Yes" or "Yes, and it should take maybe 45 minutes" yadda yadda. BUT, nothing was denied either, so I assumed he was "off" a little by continuing to type away even though I was asking him questions. As they were replacing my battery, I decided to walk around. It was 102* outside. After 30 minutes I decided to go inside where there was A/C. After 45 minutes in there I got freezing and went back outside. I'm really playing it cool with how long this is taking because I'm trying to be fair and compliant. After a while, I remembered my mechanic telling me the job of replacing a battery takes around "15 minutes". I finally come to my senses and start looking for my car. WHERE is my car? I didn't see it parked anywhere, and it wasn't anywhere being worked on. I found the initial worker who checked me in and asked him where the heck my car was. He pointed to the back area behind the whole workshop and said "They are still re-charging your old battery". What. WHAT?? Now I'm upset. NOBODY mentioned to me about charging my old battery. The only words ever spoken were by me, countless times to everyone I ever spoke to, that I was covered for 3 years under their warranty. I'm told their machine said the battery is fine and that something in my car must be draining the battery. I asked the guy at the register in Customer Service WHAT could drain the battery. He says "Maybe the Alternator". I immediately called my mechanic and he said "No, we tested your alternator and it worked fine; it was the battery and it was charging really low and you need a new one". I relayed this to the Service guy and he didn't seem too pleased and he got snippy saying it could be something else. I asked for the manager. He sang the same tune. I asked him, AND the service guy, "At WHAT POINT were any of you going to tell me you were going to charge my old battery and send me off vs. putting in a new one as discussed, and as stated in your warranty?". NO ANSWER. I pressed that issue. I said "Forget everything else. The mere fact that you didn't tell me, and let me, the car owner, make the decision to let you re-charge my old, dying battery, or go buy a new one, is a scam. It's dishonest." The manager's response? "We need to have better communication with our customers". "No", I said. "What you all did was withholding information.. it's a scam". The manager finally "Did me a favor" by giving me a new battery. I'm driving home... what happens next? 15 minutes later I'm idling at a stop light and my car dies!! I turned around and was ready to blow up at all of them. But, I decided to call my mechanic first (such kind people answering my questions like that) and they told me that it's possible the car computer needs to "re-learn" after putting in the new battery. Uh, ok. BUT, he said THEY would have installed the battery then attached it all to their machines to make sure the engine/computer was all "relearned" so to speak, so that this wouldn't happen. That's what you call thorough and professional work. Never again, WalMart. And after reading other 1 star reviews for your Auto Center, I am even more validated and know I am not alone with your c*ap. Oh yeah, and to add insult to injury, when I got my keys back, they had wrapped their ID sticker ALL around my key (the plastic "head" where you hold the key). When I tried peeling it off the key was horribly sticky with tape residue. I used Comet, Windex, nothing worked. A family member suggested I try olive oil so for about 5 minutes I rubbed olive oil all over my key and that finally got the sticky tape off. LAME. Bad karma, dudes. read more

These lazy asses "fixed" my tire about two months back and it's already leaking air to the point I have to refill it every other day. I called at around 6:15 pm to ask if my warranty was good. Lol, they literally wouldn't not answer the phone and kept transferring me to another department because they closed "soon" (45 mins). I get that it's a Walmart and these guys probably don't have a lot of motivation of drive, but come on. read more

I come here for my oil changes regularly and i decided to come and change my tires here. Price is great but the guy was one of the most rude people i ever dealt with. 1 st i was told to go inside to get a work order which i did and i i came back but no one came to take my order i waited and finally someone showed up took my info and told me i can go and i hear the other guy yelling wait do not go anywhere the way he was saying was so Rude he does not answer questions he treats you like shit anyways i didnt say anything and i finished giving the info and left, i come back waiting to pay and the same guy passes by the cashier ssid Hi and he responded am going in break after he passes the cashier said what an asshole and i told her he is Rude she responded that he is a supervisor and that was the shock how is a guy like that even works there not a supervisor i am never going back to this place. Give your business to people who wants it. read more

i drove my van here needing to replace a tire for my van, was expecting to at least spend 100 something, since that's what my dealer quoted me... the guy who fixed my tire, after carefully checking it, ended up just putting a patch on it, and it only cost me $10! i was expecting to pay for a lot of labor fee since he spend quite some time on it, but total came out to be only $10, just like he'd told me. Thank you so much for your honesty and helpfulness!!! (I didn't catch the person's name). read more