First of all, I have to stop myself from crying because the staff at this O'Reilly's is beyond…read moreamazing. My car literally broke down in their parking lot. Ty Tiggs literally came outside to help me figure out the issue in the cold, windy rain. To say that he (Ty Tiggs) and Michael Holly were only doing their jobs is a pure understatement. The crew at this store went "OVER AND BEYOND" to make sure that I got my situation handled. At no point did I ever feel like I wasn't the priority. Even when other customers needed their help, they were able to assist them while still taking care of my needs in an exceptional manner. You can't tell me that they aren't ANGELS IN DISGUISE. I am never going to another auto parts store except this one. You DEFINITELY have a customer for life! I don't care if I move out of the city. I will order from them online. Customer service is everything, especially when life is getting tough. O'Reilly on Chardon is the #1 Auto parts store in Ohio....HANDS DOWN! Store #4565 #Daughter of a Mechanic

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

They were very nice but couldn't install my wiper blades or air filter for me. They said…read moreinsurance won't let them touch the car...autozone had no problem doing both...

I have shopped at AutoZone for many years with satisfaction. Recently I purchased a battery for my…read morecar. Upon installation a cable was accidently shorted. This caused some features of my car to fail. I spoke to the manager and he agreed to take care of all expenses for repair or replacement. AutoZone Corporate delivered a check by FedEx and the repair company was paid. AutoZone does backup its parts and installation! I have more respect for this fine company!

Best place in town to get quick and easy help when choosing auto parts. If they don't have what you…read moreneed, they can usually get it for you the next day. Many of their parts have a lifetime warranty. Stephanie was very helpful and gave me the correct parts I needed, the first time around. The whole process was quick and easy. After ringing me out, she changed my wiper blades and headlight bulbs for free (after purchasing of course). This small convenience meant the world to me. I was able to get my kids in the car and out of the way - which meant, less stress for me. My visit was pleasant and I plan on coming back whenever I need something else. Their management and employees were all very knowledgeable.

I was a passenger in a box truck that ended up on its side in a ditch during a snowstorm. A driver…read morenamed Vinnie showed up and went above and beyond. He was under the truck in the snow and cold getting everything hooked up and was able to skillfully get the truck upright and out of the ditch with no damage. Amazing job and amazing guy.

Called to have a truck towed at 9am- told them we need the truck to be picked up at 1pm from…read morelocation and towed to our yard. 1st truck they sent didn't arrive till about 2:45pm, left loading our truck for another "emergency" job, no one called to tell me from interstate, I didn't find out till the business where my truck is sitting called to tell me, they moved on to the next job, without completing mine or even calling me" the customer". How unprofessional and disrespectful to a customer.... Sorry you didn't feel my need wasn't "important" enough for you!

The whole experience was great!!! 1st time for a new car!!! Buy or lease? Mike Simpson was…read moreawesome!! Stopped the night before, they were already closed!! He just happened to be there for something else, but offered to stay!!!! Next day we came back, service from all involved was very friendly & detail oriented!!! We ended up leasing!!!! Kyle from financing was also friendly & very informative!!! THANKS FOLKS!!!!!

Just an update...been have all sorts of random electrical issues since they worked on it. Took it…read moreto a Firestone for routine maintenance and told them about the issues and they checked it over. Turns out Junction didn't properly reconnect/attach the auxiliary battery cables and it was causing all the issues. Firestone properly hooked up the battery and it hasn't had an issue since. So again, I won't ever take a vehicle here unless my company forces me too. I wouldn't have any faith they're doing anything right if they can't do their own recall repairs properly.

So in Cleveland if you have aluminum rims at some point you're going to start leaking and my…read moredaughter has a pretty good track record of not telling me when the check engine light's on or when the TPMS sensor is illuminated. I was able to fill her tires the other night as I got cold and a air loss is pretty much normal when the weather changes. When I started her car up this morning she lost 10 lb overnight which of course is not normal. While I was able to get her car from school and get it serviced I haven't had any Tire service done in this neck of the woods I normally go up to Painesville or mentor. My normal tire shop that I go to it's almost a guaranteed wait of half a day. However I wanted to roll the dice and try the first result that came up in my search and that was the shop. Most places are pretty darn busy nowadays but they tend to make room for folks that need help with flat repair. I called them and they got me right in and I was able to walk across the street to get a cup of coffee and a sandwich while I waited. Total time was about 45 minutes which wasn't bad at all and while I did not have any nails in my tire I did have bead leak due to corrosion in the aluminum. Sadly this is a reality of where we live however this shop was kind polite and got me in in very short notice. The total cost for the mountain balance grinding the bead and resealing it was $37 which is ridiculously cheap. Thank you so much for providing a great service at a great value.

Nearly 200 dollars to mount, balance and dispose of 4 tires!! I've been a long time customer with…read moremultiple vehicles being brought here. It's also important to note, you do not get an itemized bill. It's 150 labor. My thoughts are because they charge the customers extra to bring your own tires. I get it they sell tires there. But nearly 200 out the door! Insane. I will not be returning.