They were running a special they claimed for brakes 129.99…read more So I called them asking for more information. I already know that I need to replace the rotors. My particular car manufacturer does not have the Rotor's machined. They require you to replace the rotors when you change the brakes. So I told them I would buy the brake pads from them and then I would bring in the Rotors since I know I won't be able to machine them. They refuse to allow you to bring in the rotors. They refuse to give you a price quote for the rotors. I assume it's some kind of astronomical price compared to what you might buy at AutoZone or O'Reillys and they're gonna price gouge on the parts, hoping you're a sucker and don't know better. Furthermore, when I tried to get a price quote. He simply just hung up the phone when you ask too many questions. And he claimed he was the manager. Well, I can tell you, the manager of the store is an asshole and will not be getting my business and will not be getting favorable reviews either.

Clean, new facility. Nice staff, nice manager. Reasonable pricing (not the best or the worst, just…read morein the middle). Work was performed in a timely and professional manner. This applies to all shops (not just this one). If you get an estimate, take a copy with you or take a picture on your phone. As a bonus, there are plenty of things to walk to in the area (fast food, Starbucks, Wal-Mart, Lowes, Vape Shop, etc.)

Nick was VERY professional & helpful in helping me sort out some recent diagnostic tests that had…read moremixed & contradictory results. The free test he offered was the determining factor in a successful (borderline) warranty claim. Nick & team are there for folks even when they don't necessarily ring up an immediate sale. I'll definitely be back! - Steve, White Settlement, TX

Don't bother to make an appointment you will just be wasting your time. I had a 10 am appointment…read morethis morning, arrived at 9:50. When I checked in I was advised that it would be 3 hours before they could start the alignment. Can not comment about service since I refused to wait 3 hours and left. UPDATE: I was contacted this afternoon. The service desk apologized for this morning and asked me to bring back in my vehicle. I arrived about 10 minutes later. The service desk asked me for my keys and about 25 minutes later she brought me my keys and again apologized for this morning. This second trip restored my faith in NTB.

Visited your facility as first time service customer was greeted with such hospitality by Josh I…read morecan probably say it's equal to me going into Mercedes Benz vallet. Can this really be a business for oil change? Wow just wow! Excellent employees working for this facility and all I can say is that the service did not stop there I was later greeted by Aidan. The service still amazed me at this point. These guys are the best I don't know where I'm the world you found these kind men but you better keep them cause I am making excuses to what else I may need to come back! This is the real deal here! Thank you for being a positive business with a great outlook on life during a crazy pandemic and just treating people right with manners and pure customer service top of the line! I will be back maybe with cookies. This is truly an example of how businesses can be successful. Kudos! Great job guys!

I took my car here a few months ago for an oil change. I decided to visit another place for my next…read moreoil change and what they told me was not good. Apparently the drain plug was completely unusable due to it having signs of power tool. The only way that could have happened was when I had it taken here. DO NOT TAKE YOUR CAR HERE! They will mess up your car to save themselves time and hassle.

Before writing this review, I read the other ones, and I can't speak for anybody else's experience…read morebut I WILL speak on MY experience and give my upmost honest review. We first arrived and Eric greeted us, very welcoming and friendly. Felt like I was talking to a friend, and no more than a minute later, he told Killian the mechanic and in less than a second, immediately went to check our car, with no questions asked. This for me, was an AMAZING experience, not just because they charged us half what others would for their service, but because of Killians work-ethic in getting straight to the job. I love to see anybody love what they do, and when I seen Killian get to work, I knew this man would get the job done. I am ONLY going here from here on out, and I couldn't recommend coming here enough. GREAT service, and I wish I had more to show my gratitude, but I hope this reaches whoever looks at this, and appreciates the love an individual can have in their craft. Please show some support and stop by the shop. I truly wish nothing but the best for everybody in this shop, and I do hope for those that can experience Eric's friendliness and Killians passion, to also show their gratitude, even if just a thank you. God bless!

Dropped off car for an oil change and inspection. Walked over to Wendy's and took my time having…read morelunch. After 20-30 mins at Wendy's a walked back to kwik kar to pickup car.. They hadn't started yet. They waited for me to get back to even start. I guess they do this so they can try to sell you the air filter at huge markup.

Excellent FRIENDLY SERVICE!!! Just took truck to get inspected you stay in vehicle while they do…read moreinspection, took maybe 10 minutes!! Highly recommend them! Brian was very nice! Thank you for being so courtesy! Very nice young man checked the fluids to see if truck needed oil change!! I will be back!!!

Went in for an annual inspection. Had a couple in front of me. I told the guy it was probably the…read morewrong time and he said "Nah, 10-15 minutes tops. We run 2 at a time." He wasn't kidding. This location has the process down for something everyone has to deal with every year and they are aces at it.. Great service! Taking all my vehicles here from now on!

I typically have great experiences at jiffy lube locations . This was no exception ! Came here this…read moremorning for an oil change and had an exceptional experience . Quick and fast service with high quality customer care . Employees were kind and caring . This location was clean and looked well maintained . Thanks jiffy lube !

Extremely Disappointing Experience…read more I had an oil change done at this Jiffy Lube location in February 2026. About five months later, while driving on the freeway in the Texas heat with my toddler in the car, my check engine light came on. I immediately pulled over somewhere safe and had my car towed to a Honda dealership. Honda determined that my oil drain plug had fallen out, causing the engine to become starved of oil and resulting in engine damage. They immediately advised me to contact the facility that had performed my last oil change as this error is predominantly an installation error. I contacted Jiffy Lube, but after conducting their own investigation, they determined they were not responsible and instead pointed fingers at the Honda dealership for not catching the issue when I brought my car there in June for an A/C repair. That visit had absolutely nothing to do with an oil change or my oil drain plug, and I had no reason to have any concerns about my oil at that time. I am extremely disappointed with how this situation has been handled. I trusted Jiffy Lube to properly service my vehicle, and now it's not longer drivable. Rather than taking accountability or seriously addressing the possibility that the plug was not properly installed or secured, the responsibility was shifted to another business for an unrelated service. I have to pay over 10k in repairs for a 2018 car that's I've had for only 2 years that I drive minimally. This was not only an expensive situation, but a disheartening one. I expected better quality and accountability from Jiffy Lube, and unfortunately, that has not been my experience.

Great service, no upcharge, got the vehicle fix when and for how much he advised…read more Jay saw we had limped the car in and really couldn't make it anywhere else without a tow, and he never took advantage of tried to upsell. Very honest and open.

Jeff has been servicing my 2009 Pontiac G8 for 4 years. He is without a doubt the best auto…read moremechanic I have ever had the pleasure of meeting and knowing; he is knowledgeable, honest and thorough. Provides all the services of GM without the HIGH COST. Thanks, Wayne J.

Stopped by for an inspection, and it was quick and easy. Great service from these guys I highly…read morerecommend.

Amazing service and technician, very friendly and does not scam like dealerships. This is my new…read moreshop! 5/5 stars I will only come here from now on

January 21, 2026. Anjelika was so friendly, kind,…read moreattentive, and provided superb customer service. She informed me how long their services would take, and they also provide updates via app. In which it informs you once your car has been checked in, it's being worked on, etc. It gave me time to do some shopping, and they also have an area to put the shopping cart back if you park right in front of the auto care center. It's so convenient and helpful for sure. The service tech was Justin I, and he's the one who worked on my car. The services were a new battery and an oil change. It looked like he did a great job. I had such a positive experience and Anjelika definitely set the mood for a positive and great experience. Thank you so much.

I came in with a tire showing belt to get it replaced and the manager, John, took on the job…read morehimself because his technician was busy. I was incredibly impressed with his diligence and willingness to ensure every customer was taken care of.

These guys are great. I came to get a replacement battery, and they installed it for me for free. I…read morealso came for wiper blades, and they installed those too for free. It's great to have a place to pick up a few things for the car, and have great customer service too!

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