Went here to get the oil changed in my company truck with the company card. Devin was the gentleman…read morehelping me and my company card was not wanting to work. He was very patient and did everything in his power to get the wex card to work. Unfortunately I had to use my personal. I would come back to this location because Devin was so honest and helpful. Definitely recommend him if you bring your car up here.

I've been going to the valvoline in prosper for maybe five years at least since Lorenzo used to run…read moreit. I took both my cars here. I'll never be back. They have a White punk a$$hole working there named Jaylan. He's a real life version of B-rad from Malibu's most wanted and he is very hostile and rude each encounter I have. Last weekend he refused to change the oil on my vehicle for some unknown reason. The weather was overcast and they decided to shut down earlier well before 5pm. I went back in today and I got the same a$$hole attitude from that kid. If you live in the area, there's another valvoline on Eldorado. I might go there, but if I don't get any response from valvoline, then I'll know they don't care that their employees are driving customers away.

We brought my wife's car to Firestone Complete Auto Care for a deep scraping noise that turned out…read moreto be a wheel bearing issue. This was a scheduled 9:00 appointment and we didn't hear from them until almost 6:00. The biggest issue here is pricing and professionalism. They tried to quote nearly $1,200 to replace a wheel bearing. That same job can be done almost anywhere else for MAYBE $500 and $600 at the absolute high end. The quote felt completely disconnected from reality. What made it worse was the experience after we told them we'll do the service elsewhere. While waiting, it took them nearly an hour just to bring the car down. During that time, multiple employees were sitting around in plain view on their phones. Not working. Not communicating. Just scrolling. No manager involvement because honestly, what would be the point. The core problems here are inflated pricing, poor time management, and a lack of basic professionalism. This location wasted our time and tried to overcharge us for a straightforward repair. We will not be back, and I would strongly recommend going literally anywhere else.

I wish I could give negative stars for this business…read more First of all, I dropped off my car with a slow-leaking tire around 10am and did not hear back until 4pm only to find out - 1. my tire is not repairable due to nail also having punctured the sides --this is a lie (1) because I had my car towed to my house and the person to towed it said it was completely fixable since nail was in the middle of the Trea. 2. my treads are low so I need to also replace the other back tire for a total of $1000. --this is a second like since my car only had 30k miles and my treads were just fine. So walked in, got my keys and left... at least "air is free" which I filled up my tire so I could head over to Preston Tires in McKinney where I was promised my tire would be patched up in 15 minutes and it would only cost me $20. WHAHT?!?!??! It turned out to be completely true. I drove 30 minutes from Prosper to McKinny and boy, Princeton Tires were amazing. They are just cranking out tire repairs like they were making tacos at a taco stand. No joke, no kidding. This is the place for all tire issues going forward. So the lesson is.... These guys are complete crooks. Make it out to Preston Tires and forget all this BS.

Gave 1-Star Review for recent Extremely Poor Customer Service experience - Avoid This Location…read moreI've been a regular customer at this Brakes Plus for over a year and generally had good experiences--until my most recent visit. The service advisor, Bruce, was being Condescending and impatient right from the start while interacting with me. I came in for a standard Oil Change Plus package, which has always cost around $100-$150 (including the inspection, tire rotation, etc.). Instead, Bruce came back with a massive $2,700 estimate for a long list of "recommended" repairs and immediately started pressuring me hard to approve everything on the spot. When I asked for a printed copy of the estimate so I could get a second opinion (something any reasonable customer would do), he got visibly offended and made a scene in front of other customers. He sarcastically snapped, "Tell me please, I will give it to you"--like I was being difficult for simply wanting documentation of a multi-thousand-dollar quote. It was embarrassing and completely unnecessary. This kind of childish, condescending attitude has no place in customer service. We're paying with our hard-earned money, not running a charity for the shop (and they're definitely not running one for us). Basic respect, clear explanations, and professionalism should be standard. Despite his terrible behavior, I still authorized about $550 worth of the recommended work because my car needed it. Had Bruce been patient, explained things calmly, and treated me like a valued customer instead of acting entitled, I likely would have gone ahead with the full $2,700 job. His attitude alone cost the shop a ton of potential revenue from me. I won't be back to this location. I'll take my business to another Brakes Plus there are 2 right within 5-8miles. Management needs to address this kind of behavior--retrain advisors like Bruce before they drive away more loyal customers. Very disappointing and frustrating.

I like the way they communicate with their client ... Thank you .. Eric!!!…read moreand the staff were informative dealing with the customer

I took my car here around 3:00pm yesterday. I normally go to Take 5 but there was a 2 hour wait and…read moreI desperately needed the oil changed and coolant in the car so I came here. I waited about 15 minutes which was reasonable. The girl scanning in was nice. I asked her if they will top off coolant and fill tires because the coolant was low and my tire pressure light was on. She assured me they would and they started the service. Not once did anyone come explain pricing or how it works, give me an option or anything like Take 5 does. Then they came to replace my oil. They all looked annoyed to be there and the guy changing mine very clearly did not put coolant or any top off of fluids. They also did not even touch my tires. This is all fairly basic in an oil change but for them it must have been too much to deal with because I had to ask if they did it. Another guy had come over to the window and said yes and I asked again if he was sure to which he said, yes again. had zero wiper fluid so I knew already that they didn't just from that alone. The girl came over to ring me up. The oil change was $135 which is absolutely ridiculous. There was zero warning on the price plus it was clear they didn't bother to do anything else with the oil change. I'd honestly be shocked if they did anything at all. I'm just hoping the oil is fine. I paid and the hood was still up. The guy who said that they topped off the fluids closer the hood and told me I was good to go. I asked him if they filled up the tires and he said no. I said I asked before they started if they'd do it and they said it was included...clearly this was an annoyance to them. He said the machine wasn't working and I'd have to drive down two stalls. I was like sure that's fine...welp when I said that he just got the air compressor at the stall I was at and filled them up. I'm assuming he just didn't want to do it... Finally, I asked him again for the THIRD time id they'd topped off fluids. He said yes they should have and I told him the car was still saying it had low coolant and could he just check because I just paid them $135 to do this and I didn't want to have to come back. He finally did and...no they had not put coolant or Wiper fluid in. He very reluctantly did it and said he was always having to show people how to do their jobs. I'm assuming this happens a lot and they just hope people don't say anything. Long story short, this place is overpriced...gives no indication of how much the service is and then doesn't even do the basic "18 point maintenance check". I'm so annoyed I had to keep asking and they kept trying to make me leave before they even checked under the hood. They clearly are too busy or annoyed to deal with it. I will absolutely not be back and I would highly suggest you go elsewhere too.

I took my car to get inspection and they said it failed. Couldn't tell me why. I took to another…read moreplace 20 minutes later and the guy who ran the inspection there said the guy manually put fail engine on which will automatically fail inspection. My car passed inspection so I went back to this place to get a refund and the guy said he knows how to do inspection and would not refund my money. I would not take my car to this establishment they are a ripoff and staff is rude and don't know what they are doing. Would not take responsibility for their error. This is why they have a poor rating. Don't give them your money!

The guys at Big brand do a fantastic job maintaining my cars. I brought all four of my cars here…read morefor service and they are fast, fair priced and do great work. I highly recommend them.

Great service every time. They walked me through any issues step by step and explained in detail…read moreeverything that was going on

#6stars. (stop looking for other repair shops)…read more Shout out to to this crew. Working hard and great customer services. Knows what they are doing and won't stir you wrong, VERY clean shop. As long as I'm in Texas, you have my Business. Truly the best! Big shout out James and Brian! Thank you for making a bad week Into a good week.

They started work in car before authorizing any charges or work. They already drained the oil and…read moretook off oil filter. Informed them the work was not approved/authorized and they said we will try to put the old oil back in car (who knows what debris and junk was in the collection container). They loosely put the oil filter on. Drove car straight to Walmart and got oil change done and saved $140. Walmart said the filter was very loose and would have caused oil leaks. Don't go here.

Phil and the team always do an excellent job on the work, going the extra mile for my vehicles…read more Really appreciate the value they bring...they have my full endorsement and recommendation .

Let me start by saying I live an hour away now. My Doctor is still in the area and decided to stop…read moreby and get my Grand Cherokee detailed. Was hoping Carmelo was here but he was off today. They did a good job. I had them hand wash, wax and clean out the inside to include vacuuming and windows. A few misses, as I have beige leather interior that shows a lot of scuff marks. They got most but missed a few. Some nook and crannies could have had a little more detail but overall turned out nice. They spent an hour and 30 minutes for $215.00. I'll bring my Dodge Ram in a few weeks.

Often come to this Firestone and have always received good service, however recently went to have a…read moretire checked. They came back and said I had a nail and the serviceman was repairing it. After about 30 min my car was ready. No charge, headed out. My daughter was driving my car immediately to OKC. About 45 min into her drive the tire light came back on. She called and I told her she needed to return home. I have those "run flat" tires that can be driven on for limited miles. She returned home and very annoyed I returned to Firestone. Explained what happened, and they got my car right in. I FULLY expected them to come back and tell me that I needed a new tire. These tires run about $450-$500 each. HOWEVER, the manager came back and explained that the tech who had repaired my tired had made a mistake in how he tried to repair it and because it was their fault, he was replacing at no charge! I was shocked! Absolutely no way I would have known that without them telling me. This place has earned a customer for life for their integrity and honesty. Got the tire replaced and car back to my daughter. She arrived safely in OKC and I've not had any issues since that time. Thank you Firestone!

I scheduled an appointment to get my Silverado's tires rotated and balanced, a full synthetic oil…read morechange and a tire plugged. I used CarAdvise for additional discounts, so all these services were extremely cheap. All of the staff were friendly and quick to get to work on my truck. Although the shop was busy, they did a great job accommodating everyone's needs and moving things along. There were only 5 seats, and they filled up fast, so people stood and waited the entire time. They also forgot to rotate and balance my tires (I wasn't charged), but other than that, everything went well.

Kyle and the techs at shop 8128 kwik kar took care of my vehicle inspection really quick. I…read moredefinitely would recommend them.

I have been getting my car serviced here for a few years and every time has efficient and…read morerespectful when I decline the upsale of air filters. I change my own air filters, both cabin filter and engine air filter. So after I was there last week and they showed me the dirty air filter, I stopped by an auto parts store and picked up both. Today, when changing the cabin filter I notice that 2 of the screws that hold down the box the encases the air filter are missing. This detail is minor, yet disappointing to me. Also, the reminder tag in the top left corner of the window.......when the old one was removed, also the reminder for a tire rotation was removed. The tire rotation sticker not only had the mileage for needed service, but also the address to create the appointment. This is a service that I get done at Costco where I bought the tires, as it is a free service. Again, a minor detail....but important to me. I understand it might have been stuck to the reminder they removed. As a courtesy, I should have been handed that sticker and given an apology or at the least, leave the sticker in my car. Fortunately for me, I know the mileage to have the rotation completed and I am confident I can easily locate the website. Oil change was fine, they were fast and a coupon was honored. Hopefully this review will serve as a reminder to respect the property of others

Fantastic customer service, honest recommendations, and fair prices! I've been here several times,…read moreand will definitely be back! And if you're a Costco member, you get 15% off!

100% perfect experience. Wonderful staff with excellent service…read more I will be a repeat customer for life!