had an excellent experience at AutoZone thanks to Stanley and Rafael. The manager, Stanley, was…read moreincredibly honest and kind. He checked my battery and confirmed it was bad, but instead of immediately trying to sell me a new one, he told me it most likely had a warranty and even explained where those batteries are usually sold. He genuinely didn't want me to spend money if I didn't have to. After I called and found out the battery unfortunately wasn't under warranty, Stanley had Rafael install a new one for me. The entire process was seamless and professional from start to finish. Two top-notch men providing outstanding customer service. I truly appreciate the honesty and care--this is how customer service should be done!

Noticed my coolant reservoir top was deteriorating & had a quarter size hole. Called Auto Zone at…read more7:50 am in Goose Creek told them what was happening & that I needed a new reservoir for wife's 2003 i35 Infinity. He put me on hold for a couple of minutes, came back & said nearest one was at store in Mt Plasant but he could order it & have it delivered to his store maybe late afternoon or tomorrow afternoon. I placed the order & around 2:50 pm the same day received a text telling me my delivery was at the store. Jumped in my vehicle,picked up the part & by 3:30 had the new reservoir installed. Reservoir came with limited lifetime warranty and was a lot cheaper than dealership. Great job AutoZone.

Will never buy here again. I purchased a DIY automotive tint. The product is defective and they did…read morenot want to refund even if it's the receipt. I do not recommend this business and will drive the extra quarter mile to buy from the competition The supervisor was arrogant and has no customer Service training.

If I could Put a zero I would. All I needed was a new blinker bulb and for them to help me change…read moreit out. The store and employees are very unorganized, and the employees act like they don't know anything. Never coming back here again.

This is my favorite store as deal with a issue and Marinagel she calmed me down and had me come in…read morethe next day.Defused me and made the situation perfect. She was very knowledgeable as all of that team is and makes shopping at the zone a great experience

Had my wipers replaced, the rear wiper has a cover over it, the employee placed the cover under the…read morerear of the car, went inside to get a different wiper as the one he had was too large. while he was in the store, the wind blue the cover into the parking area where a car ran over it. The manage stated that they would gladly pay for it but to just bring him a receipt. I returned and gave them a receipt and was getting the run around by a different manager. finally got most of the money, but shortchanged me 15 cents. I mentioned that I could not put the cover back on as it felt like it might break, assitant manager declined to put it on for me. I walked out, never to return.

If you own a business interested in training your employees in what NOT to do, might I suggest…read moreAutoZone 01009 at 70 Old Trolley Road. Summerville, SC as a place to experience the worst customer service in the low country. My wife's Subaru had a headlight out. I made the mistake of thinking AutoZone could tell me which replacement bulb to buy. Even drove the car up there so they could run the VIN or whatever. I have been going to that AutoZone since they opened. Their store manager checked the computer and came up with a part number. Sylvania 9007. It was wrong, but I didn't know that yet. And it's understandable. Sometimes a database has bad information. Before I figured out I had the wrong bulb, I took the car to a garage, because the Subaru bulb replacement is through the fender well and too involved for a home repair. The mechanic called and informed me that the replacement bulb from AutoZone was incorrect. Ok, not a problem, it happens. The garage gave me a different part number. Sylvania 9005. I quickly returned to AutoZone and bought that bulb and took it back to the garage. Turns out that was also incorrect. But that wasn't AutoZone's fault either. That was the garage database. A guy at the garage finally got the right bulb and installed it. Yay! Two good headlights now shining from my wife's Subaru. The problem occurred when I went to return the incorrect bulbs. AutoZone let me return the second one I bought, the 9005. But not the first! I did not have the receipt! I showed the store manager my bank statement from my bank app evidencing the purchase from that Autozone 01009 for the exact price of the bulb, $55.63. Didn't matter. Had to have the receipt. So I went home and dug up the receipt and went back. Nope. Now they say the part number on the receipt does not match the part number on the bulb. Keep in mind, this was the part number they provided me and the receipt that they produced when they rang it up, all of which match my bank statement. The brand is the same brand as the bulbs on display. Sylvania Same brand as the one I returned. But nooooo... even with the receipt, they can't refund the $53.63 insane price for a light bulb. The store manager and assistant manager would not budge. They recommended I call the District Manager. His number was on a plaque by the door. I called the District Manager. Left a message. Politely explained everything. Left my number. Respectfully requested a call back. Over a week now and crickets. I have not heard back from the District Manager. I even called the Regional Manager, who's name and number are also on the plaque by the door. That number is disconnected. So... hate it, but AutoZone is going the way of Sears and KMart, coasting on their prior rep and forgetting the basics of customer service. I'll use Parks from now on, or O'Reilly's If you know anyone who needs a pair of Sylvania 9007s, let me know. If you buy anything from AutoZone that you might need to return, I would suggested you video the transaction.

I called and spoke to Nancy today. Then drove over for a battery and Josh rang me up. Then Benjamin…read moreinstalled my battery. Install took 5 minutes. By the end i was wondering why this place only had 3 stars. I had a great buying experience. Everyone was pleasant and had a great attitude. I can not complain!

bad beyond belief! I think the worst autozone in the region, terrible customer service! I bought…read morea part that didn't fit in my car and I went to return it and they didn't accept me to return it because they said the part was used and I never used the part! and I was like 30 minutes waiting to be served at the store! Do not buy from this store!

Bad beyond belief! I…read morepurchased a part for my car online for local pickup at this store. I placed my order and within 5 minutes I received an email stating that my order was ready to be picked up. I drove almost 20 miles one way to pick up the part at this location and when I arrived they could not find the part. My guess is that they actually had the part and then some customer came in and they sold my part that was already paid for to them. Not cool! I will NEVER do business with another Auto Zone store ever again! I wasted an hour of my time and 40 miles wear and tear on my car all for nothing... Thanks for nothing auto zone!

Yesterday I had the pleasure of going to this location because they were holding a part that mom…read moreneeded. Coming from a family of girls places like Auto Zone where the staff can help you figure out what's wrong with your car with out breaking the bank is a life Saver. Terry helped us with purchasing and installing and he did it with smile. I can tell he enjoys what he does, he thank us for coming in and gave us the information on the battery warranty. We will definitely come back to purchase any auto parts in the future.

AutoZone Auto Parts on Rivers Avenue in North Charleston is a well managed AutoZone location that…read moreis very convenient when you are in the area and need that specific part. I have been happy with all of the purchases that I have made from here and they are helpful at making sure that you find everything.

Close behind the dentist as my most dreaded spots to have to visit, anything vehicle related is a…read moreclose second. I'm not well versed in cars so I don't know if I'm getting ripped off, the overall workings of the car doesn't interest me and I don't have time to research what I need. That said, when I hopped in my SUV to leave work on Daniels Island I get the dreaded "message" so I scroll through my trucks messages and my right turn signal needed replacing. I called AutoZone on the way home to see if they had the part. On the phone the clerk was extremely helpful in terms of "yes fixing it yourself is easy and yes we have the parts you need!" The phone conversation left me with a "sweet, I can zip in, have the part and zip out in 5 minutes!" Walking in must be a NASCAR fans toystore but for me I wasn't interested in walking around aimlessly admiring mufflers or fantasizing about installing a new fuel converter. One of the people came up to me and asked if they could help. I said I called earlier and they had my part right behind the counter, no browsing needed! They even briefly told me how to install it, but this wasn't my first rodeo. I'm not going to say I enjoyed my time there as I don't dig car stores, but it was clean, the people friendly and my time was brief. I couldn't have asked for a better pop in encounter. Also the prices were reasonable. The next time my vehicle needs parts I'm going to "get in the zone, Autozone" and I recommend you do the same if you have auto needs.

Went in to buy stuff to change my cars oil. The employees were extremely helpful. One guy in…read moreparticular was going totally above and beyond, I should've gotten his name.

Advance Auto Parts on Saint James Avenue in Goose Creek is a great place to go for all things…read morequality auto parts and much more. I have been impressed with their selection and everything that they have available here. The staff here is very knowledgeable and makes sure that you have everything that you need.

Vinny came from behind the counter looking frustrated -- but once I dropped a bit of shop upon his…read morealoof attitude, we bonded and talked shop together. It's important to have a clue about automotive when talking to the counterman, trust me. A true professional, Vinny had been around cars for forty years and knew his stuff. After filling my basket with a tow cable, Peak coolant and a few quarts of motor oil -- I found myself not wanting to leave, quite at that moment. All car accessories were well displayed, but that wasn't the reason for my staying. A faint hint of rubber lightly cut into the air - hmm - not that either. I'm a gear head, I admit it and rehab begins with confessing -- I admit it -- I still love playing with cars and Advanced Auto has it All!

ANDREW was amazing... i'm a typical girl, and he went above and beyond to help me. i needed a…read moresocket wrench, to take off a battery cable, and he made sure that i had the tool and knew what to do!! thank goodness, bc my teenager needed our bluetooth back for music. i can't thank him enough, for something that may be so simple to others, but extensive for me. ANDREWWWWWW FOR THE WIN.

It's a good place for all your automotive needs. This shop is easy to find in the Creekside center.read more