I am not a car person by any stretch of the imagination. I do my best to search online prior to…read moregoing in. This location is not the closest to me, but is the one I always go to because of the consistently amazing service. I needed to have a headlight replaced and found they had the one I wanted in stock. Rolando was so quick to offer help, completed my purchase, and replaced the burnt out bulb with the new one. The entire process took less than 10 minutes. In the future, if I need anything for my car, I will drive the few extra miles to go to this location that is tucked away near the Loop.

Above and beyond ... hourly is reasonable for the region …read more.. very competent mechanics ... turnaround is fast ... Front desk good communication, friendly their revised inspection documentation is exceptional overall, as a business, this Pepboy location is a well oiled machine

My last review of this place was 11 years ago. In my review, I noted how they had a bad overall…read morerating and gave 4 stars. A lot has changed. I took my car in for a brake job on 4/8. It was advised that I needed new front pads and rotors, and that a complete brake inspection was done (on my invoice). One month later, I noticed my left front brake was extremely hot, and there was a burning smell. Prior to this, I had noticed some brake noise and slight pull, but did not think of it. I immediately brought it back in. I was told that my caliper was sticking and it would be repaired. That same evening, I called for an update (as they did not follow up) and was told they could not get parts and would not be able to complete for another two days. They ended up completing the work without calling my warranty company for authorization. When I tried to pick up the vehicle, they finally called the warranty company, and my claim was denied as they changed the diagnoses to "failed hose," which should have been done when they replaced my brakes and inspected a month earlier. I finally left with my car three hours later after paying the nearly $600 bill (for the second time). The very next morning, after driving 4 miles, I had smoke billowing out of my brakes. I called the store and was accused by Gloria of "wanting something for free" and she reluctantly covered the tow truck to pick my jeep back up. Later that evening, I called for another follow up (as nobody called me) and was told by Tiffany that it was a defective rotor. She agreed to keep the rotor so I could inspect with Carlos and the tech the following morning when I picked up my jeep. The following morning, I arrived and picked up my Jeep. I asked Carlos to show me the failed rotor with the tech, and he immediately advised that it was NOT the rotor, but rather that the tech did not replace the hoses or complete the actual brake job that they invoiced for. They sent me away with an unsafe vehicle that was never actually repaired, which is a huge safety issue. The shop has since taken zero accountability, and the corporate team is gaslighting me. They have offered a coupon for a future visit, with no real solution for the negligence. As someone that has spent well over $20k with this company, I will no longer be a patron. They need to do better.

The auto parts store is kind of hidden in the corner at this plaza, but it's very well organized…read moreand stocked and staff is friendly

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The service is great n the owner doesn't overcharge you n does a great job. Highly recommendread more

78/100 in 2016 challenge…read more Love this place. It is located in Kissimmee in between O.T.B. and Michigan Ave off of Donegan right after the railroad tracks. Don't let the railroad trails scare you. The do minor things like oil changes and other repairs. Tilo ( I think that is how you spell it) is one of the most honest mechanics you ever want to meet. My hubby sent me here for an oil change and a problem with my car. He told be right off the bat that is was going to be something he couldn't fix and sent me to someone who could. Very honest likeable guy. Never had any problems with the staff here and I will only go here from now on.

My daughter and I was heading to Clearwater and my battery corroded and I needed a new one and was…read morein a hurry and didn't have much to spend. Jonathan that works there gave me best value and rang me up and installed it Super fast .... 5 star service from him ---he saved my day and turned out amazingly.

Jeremiah was awesome and helpful! He had so much knowledge and was willing to help jump my car. He…read moregave great advice and walked me through the process of a jumper box for my car! Really trustworthy people here and highly recommend their services.

Been to this location 2 times for a diagnostic check on our older vehicle. Paid the $120 diagnostic…read morefee both times. First quote for a/c compressor work was going to be a little over $1,000. Thank goodness we decided to wait on that. Next quote was just last week for a check engine light. The repairs they quoted us for was going to be about $2,000! Luckily, we remembered a neighbor gave us his mechanic's phone number for his auto body repair shop on S.Orange Blossom Trail. Total repair came out to $420! Don't get me wrong, the customer service here is wonderful but they are definitely just trying to make money off of customers. Please shop around before you commit to service at this location.

Don't go here they have zero respect for costumers , they told me two hours and when I came back…read morethey didn't even touch it yet, the woman at the front is so rude and talks to peoples like she's doing them a favor, first and last time for me there, also when I asked for my keys she didn't even care and again gave me my keys with attitude. Train your employees for better costumer service

Had a tail light out on my 2011 Scion tC. So I'm looking around to find replacement bulbs. From…read morebehind the near by counter, Jose asked my year, make, and model. Told me the stock number but the racks were empty. So he found more in the back, with enough to fill up the display. Less than $10 and I'm off and running lights again. Thanks Jose

Went there to pick up an order and the store was closed during business hours. No one there. I had…read moreto cancel my pick up order because I could not sit there and wait for someone to eventually show up to open the store. I sat there between the hours of 730 and 8:15 AM.

I like this place because it's right next to a gas station. They also have a self pay so you pay…read moreand go ! You get warranty on your breaks for life you replace them for free for life if you get it with them . Thank god there are people who enjoy car things because it is not my expertise . Always clean

Horrible customer service store manager Lindsay refused to take a refund so that a coupon can be…read moreapplied and proceeded to argue with me for 10 minutes for no reason all I was asking was that he at least tried it. Eventually it got to the point where I had to dumb it down to get him to tried it so I said I will return the item once he returned it I said never mind I want to buy it back but this time with a coupon and the coupon worked like I said it would if he at least tried in the first place. Why argue with me Lindsay? Like what benefit do you get from not helping a customer?