Responded in a timely manner and were very helpful. They were very direct about offers and not…read moretrying to upsell like some tire/car service providers.

Nick G was great as usual. Always professional and on top of my requests. I am a long time customer…read moreand can't speak highly enough about the crew at Sullivan Tire.

I've been coming here since I got my license (a long time), I've never had any issues to speak of…read more Today I was in desperate need of an oil change, went as fast as I could after work and arrived BEFORE they closed, with the open sign still outside and garage doors open. I walk in and asked for an oil change and was told they close in 5 minutes so, no. Not even a polite refusal. The lady working the front desk was rude, unimpressive and she just lost my business for them for the rest of my days. I realize they won't care, and I never write negative reviews, but her attitude and lack of caring was too much for me. Good luck running a business treating incredibly loyal customers that way.

I went midday on a Tuesday and there was no wait. Employees are friendly. Lower price for a…read moresynthetic oil change than I have paid at other places. And it comes with a free car wash that you can use then or save for later. This will be my go-to from now on

I brought my car in on a monday afternoon for front brakes ...and it was ready in less than 24…read morehours .. a full estimate was given prior to repairs. They also checked hoses and other components of the car which I was glad Ben the gentleman at the desk is friendly and professional.. Pricing was great as well Would highly recommend.. 5 ***** service all around Will be back :)

I have been going to Seeley for at least a decade now. My most recent visit was this week to have…read moremy front brakes replaced due to squeaking. It was ready the same day i dropped it off and they made the transaction so simple. I was even able to accept via a link what work they were needing to do to my vehicle which i found amazing! I did notice more squeaking after having it fixed so i dropped it off again. They advised my rear brakes just needed to be cleaned (that i had just had done at my vehicles dealership). They did not charge me for doing this and i was really appreciative of their time and efforts. I will continue to do my business with this wonderful company.

I decided to go with Meinke after my tire popped, on Fitchburgs horrendous roads, a day before I…read morewas to be heading up north for vacation. My co-worker had been the one to suggest them to me. I went onto their website, went to their booking page and seamlessly was able to book an appointment for the next day, I was feeling a sense of relief! When I entered the shop the guy at the front desk was quick to greet me but while he wasn't rude or disrespectful he lacked the welcoming and trustworthy energy one needs when entering a mechanic shop. I was instructed to have a seat in the waiting room, which can I say is definitely one of the nicer waiting rooms I've seen in a mechanic shop. They provide their customers with complimentary water, coffee, tea etc, there is a viewing window into the shop which adds points to the trustworthy factor and there's a tv with access to the remote if you wanted to watch something. The guy at the front desk provided me a print out of a quote for my tire and I approved it. With that being said I was not offered a choice in what kind of tire I had put on and I ended up just making sure they put an all season tire on my car. Unfortunately despite making an appointment I had to wait an hour before my car actually got into the shop. Granted I've waited double that time at Town Fair Tire, still frustrating. They got to work taking the lug nuts off and then a little too much force was used to get the last lug nut off and they broke in half one of my lugs. Having watched this all go down it would have been nice for someone to just quickly pop in explain or reassure me in the moment but what's done is done. They quickly got a replacement lug and before I knew it my new tire was on, no extra charge to me for the mistake. They were extra diligent to make sure my lug nuts were tightened properly and now I'm enjoying my vacation :)

They over tightened my oil plug and cracked my pan and wouldn't own up to it so I'm stuck with the…read morerepair only giving one star because it won't let me give zero

Girlfriend and I were going for a long ride and she wanted to get her oil changed. Although these…read morefacilities were quick and easy before, something has changed. After waiting close to an hour we were given the sales pitch at the end with reccomendations for services. Be prepared next time you want a "quick" oil change. It was on Labor Day and they were open. Never anticipated it taking sooo long. Was $118.99 for full synthetic.

Most of the time I go the service is pretty good, usually takes around a half hour. However the…read morelast time I went, my oil filter was not properly tightened, and it was leaking oil all over my driveway. The thing was barely hanging on by a thread. Lesson learned to check after every change now.

Brought my 2019 Mini Cooper Countryman for an oil change on 7/18/25. The next morning, I found a…read morelarge oil puddle in my garage. Mini Service inspection revealed the technician installed the WRONG drain plug from a different vehicle with NO gasket, damaging my oil pan threads. Now requires complete oil pan replacement My vehicle never had leaks before this service. This negligence has cost me thousands in repairs, towing, and lost vehicle use. Avoid this location - their careless work can destroy your vehicle.

Absolute top-notch service from this place. Had to bring in my work van in two times and both times…read morewere quick and easy. Highly recommend. Jeremy is the man.

Had a great fast experience. In and out in about 20 minutes…read more The service was polite and professional.

Telling everyone about the experience here because not only was it efficient (like under 15 min)…read morebut also the whole team was very kind and professional. Highly recommend!!

Great 15 minute oil change - whole staff was friendly and efficient! Shout out to Melanie and…read moreRaphael for the services provided

We use Jiffy Lube for oil changes and top-offs for our corporate fleet. Their Fitchburg location…read moregets most of our business. Fast, thorough, professional and friendly. Air conditioned waiting room and a public bathroom. Highly recommended! A++

Find a tire place that actually knows tires. I have bought tires where for over ten years. All the…read moretires are under warranty. Two of them are worn very oddly and they say they're fine. Went on 11/14 and had front tire replaced. Had to replace toe rods. Did that and brought it back on 12/6 for an alignment. ( We have a lifetime alignment plan for this car). 4/17 I had to replace a rear and sensor and noticed the tires looked bad. Scheduled an appt and they say they are fine. 7/21 a rear tire got a nail and had to be plugged. Brought them to another tire shop and they said they couldn't plug it because the tread is too low. So we brought it to Firestone and they plugged it and when I asked if the tires were ok Nate said they definitely are and he went and asked the tech and he confirmed they are good. So I attached pics of the two rear tires. One is almost down to the steel belts. What's the point of a warranty plan if they won't honor it? Last time I was in there the customer service person helping told the person in front of us to go to the Leominster store because the mechanics at his Fitchburg store weren't as good as Leominster for the issue with his car. Couldn't believe what he was saying around customers. Tires are Definitely a safety hazard!! Try to get a regional manager to call us back to look for some help and no luck. Customer service isn't what it used to be!! Lee you say reach out. I have twice and haven't received a response from them. Not surprised everyone likes to say the right thing but they never do it.

Will never go there again…read more I booked an appointment online to replace a tire. They confirmed and asked no questions. When I came to the shop, they asked if the tire was new or used and then refused to install it. So basically they just wasted my time. The manager said that I should read some policies on the side. The problem is why should I be reading all their policies to book an appointment? If they have such an important limitation, why don't they ask about this when you're booking an appointment? When I mentioned this, the manager lied and said that all places will refuse to install a used tire, but I just got installed some of these by another shop. If you don't offer some services, mention it before people book an appointment. I will never come back again.

Very limited selection of vehicles. Overpriced, and unwilling to negotiate. Rude service. Dealer…read moredoesn't have a lift or ramps in the garage, so it's unclear how (or if) vehicles are being assessed for safety before being sold. Do your homework before you buy from this dealer.