I had the unfortunate incident where my car would no longer start. My dad was able to jump my car…read moreand we initially took it to AutoZone - unfortunately they didn't have the battery I wanted and I didn't want to settle for a lower model so I wanted to go to Advance Auto Parts since it was right in the next shopping center across from me. Unfortunately my car wouldn't start again and AutoZone wasn't able to jump the car since it didn't have enough power to start it. John from Advance Auto Parts walked over - mind you in the rain and he was able to jump the car so I could bring it over. Once we got there, he already had the battery I wanted waiting. He answered any questions my dad and I had - my dad with the most haha I found a 25% coupon on their website that I wasn't sure I could redeem but John let me! He even applied the 25% coupon when my dad bought a jumper box later on. John was really professional and also tested my starter and alternator as well - this is free along with battery testing. He was super friendly and patient with us as well.

I unfortunately is not an option to give zero star. Worst Custumer service, sales reps are to lazy…read moreto help Custumer's with advertised service, such as battery change or diagnostic, do not go there

I bought at Sloane Honda today, Walter Samuel was my salesman, he went above and beyond for me, I…read morehad a budget, he was so kind , courteous and patient and made me feel like his friend rather then just someone looking for a vehicle. Highly recommend Walter and the entire Sloane team for helping me!!! Ty Sloane Honda ,highly recommend to anyone looking!!

I cannot recommend Tim highly enough. From the very beginning, he demonstrated exceptional…read moreprofessionalism, integrity, and genuine care throughout the entire process. Purchasing my vehicle on June was an outstanding experience, and Tim made every step seamless, transparent, and completely stress-free. He was attentive, patient, knowledgeable, and always willing to answer every question with honesty and respect. What impressed me most was that I never felt pressured. Instead, I felt valued as a customer, which is increasingly rare today. His commitment to excellence and customer satisfaction is truly remarkable. If you are looking for someone you can trust, Tim is the person to see. His dedication, expertise, and outstanding customer service set the highest standard in the industry. This was, without question, one of the best car-buying experiences I have ever had. Thank you, Tim, for your exceptional service. You have earned my highest recommendation, and I would gladly refer my family, friends, and anyone looking for a truly first-class experience.

I went to Auto Zone on Oxford Ave, Philadelphia (store #1881) on Sunday, January 26, 2020 for a…read morebulb for my headlight. I asked the cashier who waited on me (who happened to be the manager) if anyone could install the bulb. Normally they do not install, but They weren't busy at the time, so the manager offered to help. He came out and looked at my headlight and realized you had to take it apart from the under the wheel well. He had the right tool to get the cover off and installed the bulb. It took him about 5 minutes. I offered a tip, but he refused and said he could not accept money. I wish I could remember his name, but it's escaping me at the moment. He was extremely helpful and I would go back again. It's nice to know he was willing to help me even though they're not auto mechanic shop.

8/20/23 3pm ish. I went there trying to get front & rear brake pads. Waiting 10min. Only one…read morepeople working. So, I left and come back later. Came back 10min later, waiting in line again. 4 people was working. Waiting 10min, I was next. Got this big dude came out to help. Didn't even ask who was next? Just took any random customer and help them. I got piss off, said some things and left. This place need a manager/supervisor to control/train these worker properly. Better off going somewhere els...

Really clean and organized store with nice and helpful folks. Can get in and out quickly.read more

I stopped at this location to get some windshield wipers for my car. I met Greg at the register and…read morehe was very helpful in assisting me select the best wipers suited for my needs. He assisted me to install them and even gave some suggestions for other issues I was having with my car. Overall great experience, I would return to this location for future needs.

Let me say up front that I didn't purchase a car from Northeast - I found a similar car to the one…read moreon-line closer to home. I was impressed with the follow up and diligence (without being pushy) from Nick. When I contacted him to say I wouldn't be coming in as I had purchased a car from another dealer, he wished me good luck and said to contact him with any questions! That is a class act!!!!

Coming into NECC was so easy and convenient! They made the car buying experience so easy and…read morefast!!! Adam G was so nice. Thank you! So happy to have my new car. Will come back again soon.

I stopped here last week for a new set of windshield wipers for my car and was able to find them…read moreawfully quick. I asked the employee if there was anyone who would be able to assist in putting them on my car so she volunteered to do it. Okay no problem, she came out and hooked me up but walked away immediately after without saying she was done, thank you for your service come again... nothing just straight walked off. Burnt herself out of a tip because I sure enough had planned to give her one. The young lady did her job needless to say, but needs to work on her interpersonal skills forsure as she was rude from the moment I asked for assistance.

I have called and put on hold every time and never responded…read more Called 3x today and was put on hold and waited 13 minutes the first time and hung up. Terrible

I went there after 2 years, last time I had a horrible experience but it looks like they had now…read morenew management and completely new staff . Great service this time! The store manager was very helpful and explained in details everything needed to know about my car !

I agree with the guy who said 1 star is too generous. On 8/19 my car broke down in the Bustleton…read moreAve shopping center in front of Pep Boys service center. Jeffrey was at the front desk and decided that since trying to jump to my battery wouldn't work, it "must be the starter." Andrew M was the technician, and when I received his inspection report, none of the codes that showed up indicated anything about a starter issue. Unfortunately, it was not the starter, as my car shut off on me while I was driving just 5 days later. When I finally got the vehicle back to my house, I called Pep Boys and explained the situation. The woman on the phone told me she'd get Jeffrey; after 15 minutes on hold, I hung up and tried again - this time no greeting, they just picked up and put my call on hold again. I tried a 3rd time, and same thing. The next day I was leaving for vacation and had to rent a vehicle, on top of the $600+ I spent with PepBoys for a part I didn't even need, to safely get to my destination. I took my car to my Ford dealership when I returned from vacation, and they discovered the issue was actually a blown #9 fuse and bad purge valve. My car has not broken down since Ford serviced it. For the past month I've called Pep Boys regarding this issue and have been told a manager reviewed my case (#154026) and will call me - I've still have never heard back from anyone. I've also emailed them at least 2 times and those have gone unanswered as well. The same day, there was an older woman who came in just minutes after me with the same issue, her car wouldn't start. Jeffrey said that was a starter issue as well; also before her car was even inspected/put to a code reader. Coincidence, or were starters a sales push during that time? Considering no one has had the decency to return my calls or emails, I suspect either a guilty conscience or willful ignorance. I'm currently filing formal complaints with various entities.