I am writing this to warn the Tucson community about severe, deceptive service violations and…read morepotential vehicle sabotage at this location (333 W Valencia Rd). If you value your vehicle's safety, do not bring it here. I brought my meticulously maintained 2019 Hyundai Santa Fe here for routine oil changes using a Groupon. On my second visit, a manager tried to scare me into a $700 passenger-side CV axle replacement that I didn't need. When I returned for my third visit on April 11th, that same manager doubled down. After I confronted him with research proving CV axles don't magically fail between oil changes, things took a deeply alarming turn. I went outside and discovered my car was not on a lift or in the service bay, it was parked completely around the back of the building which the current manager, Joseph, has formally admitted on the record is a direct violation of official company protocol. Another manager, Angelo, checked the car, confirmed the CV axle claim was completely false, and the shady employee was apparently let go two weeks ago due to a pattern of dishonest behavior. However, the damage was already done. The second I drove off the lot on April 11th, my radio, dashboard presets, and vehicle settings were completely wiped and reset to factory defaults. Shady mechanics do this by disconnecting the battery or using a scanner to force-clear error codes and hide warning lights. Worse, they failed to even give me a new windshield mileage sticker and I had to go back to get one. Since that exact visit, my vehicle has suffered from a severe "dragging" sensation upon acceleration and odd shifting. It is highly probable my car went without oil, was refilled with completely incorrect oil, or was physically tampered with during that unprocedural time around back. On May 22nd, I took the car to the Oracle Rd. location to redeem my final oil change, only for them to put it on the lift and suddenly point out a massive, active turbocharger oil leak. The Oracle location may very well be covering for the Valencia site's liabilities. Corporate customer service (Case Reference: 4373693) has repeatedly stalled, and the District Manager, Mike, has failed to contact me. When I brought the vehicle back to Valencia for a manager walkthrough, a technician who was present during the April 11th incident conveniently pretended to have amnesia. They never offered to make it right or even to compensate for gas to come in. Because this business broke protocol, handled my car in an unmonitored area, and effectively compromised a major mechanical system, I am demanding that the corporate office immediately preserve the back-alley security camera footage. I am completely uncomfortable letting this company touch my car again. I am invoking my right to an independent, third-party diagnostic teardown at a certified Hyundai dealership, and I expect this company to cover the towing, direct dealership repair costs, and a rental vehicle. Until they take accountability for their technicians' deceptive and damaging actions, stay far away from this network. I am allowing for opportunity to make right what has been done by this company before I proceed with a lawsuit. I am a mom who is now out of a vehicle, at no fault of my own for trusting a company to perform a service that was paid for and I expect this to be resolved swiftly.

I appreciated the assistance I received from Able and Chris. Able, booked me in the same day…read morewithin two hours of my call. They were honest about the work I needed done along with a quote of the expenses. Give them a call; you'll be pleased with the work.

I have been coming here for about five years and always get outstanding service. They even provide…read morerides back-and-forth to my home.

My first time here and I was happily surprised with the service. They listened to me, did what I…read moreasked, and completed the job quickly. will be returning.

Disappointing Service and Billing Practices…read more My family has spent thousands of dollars with this business, but our recent experience was the final straw. We were charged over $300 for an inspection related to an issue that had already been documented and discussed with staff in 2024. We had previously decided not to pursue the repair due to the cost, yet we were still charged for a diagnosis of a known problem. When we raised our concerns, the owner offered several explanations and only provided a partial credit, which we found unacceptable. Unfortunately, this wasn't an isolated incident. In the past, we were charged more after incorrect parts were ordered for a repair, and on another occasion a quoted price changed when we arrived to pick up the vehicle. Based on our experiences, we will not be returning and cannot recommend this business.

Ben going to them ever since we moved here! Its convenient and their thorough, can pretty much call…read morefor an appointment last minute. They can even drive you back to your house if needed!

I wanted to have a 4tire rotation done. I asked the price. He said $121.00…read moreI said, nope. No way a simple rotation should cost that much. I left the business. Period. Never going back and plan to spread the word that if you are from out of state, they want to screw you. Period. I went to another service center nearby, and they gave me a quote of $22.33 total. No brainer. I would not recommend Green Valley Auto to anyone. Zero people.

DO NOT COME HERE! $117 for an oil change on a Trailblazer. They LIED and said I requested…read moresynthetic oil-NO! Charged for 2 extra qts of synthetic oil at $16.78 ea but did NOT add! Lost one metric bolt for cover under engine. Go to Mr Automotive or OOROO Automotive.

Wow!! Where to start! These guys are my go to place for my 2004 jeep. They have done everything…read morefrom tune ups to fixing and welding the frame. I've trusted these guys from the beginning! If they can not do something (which is very rare) they know where to send you. George along with Chris at the front has always been very helpful and friendly with exemplifying great customer service. They are fair price and know what they are doing. As long as I'm here I will always go to Rita Ranch Automotive when I have an issue with my jeep or car!

We've used this place for everything from oil changes to tune ups to gasket issues. They are honest…read moreand charge fair rates. I recommend getting there early if you need same day service, as they are popular. Highly recommend for honest mechanics.

This is from my google review:…read more I did my car service today, and Scott at the front desk was very patient, relaxed, and understanding. Scott did some coupons and saved me $30 on my bill. I believe they did a good job on my car. The reason I did not give five stars is that I had to change my daughters #2 dirty diapers twice and in the men's restroom there is no changing table. I don't know if that was the case for the women's restroom, but I am a man, and that is not my place to be. I know this issue is out of the hands of most people working at that location, but the one who has the power to make a change, there is plenty of space in the means room to add the table. I would rather not take six sheets of toilet seat covers to create a safe space on the floor. I am not saying this angrily, just saying that it would be nice. I had no choice but to bring my daughter to the appointment.

Well let's say my appt was at 10:00 am for an oil change it is now 10:45 and still my vehicle is…read morestill sitting in parking lot.Wont return !To many other places that value their customers !

Had to stop by here to check our car checked out due to it feeling a bit off. The man at the front…read moredesk was very helpful and gave us a diagnosis as well as a recommendation as to where to go since they did not work on tires. They were nice enough to not charge us for taking a look at the car.

WAY TOO EXPENSIVE! $588 for an A/C recharge? Last time I use them. I should have looked around…read morefor more reasonable repair. Sad they take advantage of you.

Went in to replace a punctured tire and gabriel was the employee who helped us he was very…read moreresourceful and made everything easy to understand. Im very appreciative.

Arrived today at 11 for a tire rotation came back at at 1:45 and we're told we still have to wait…read moreanother hour. We are not buying new tires as a simple rotation!