They intentionally don't have the cheaper oil so they can upsell the more expensive one. Scummyread more

I have been going to Valvoline on Lancaster for oil changes and other car needs for years. They are…read morealways friendly, quick, and help educate me on anything that I have questions about. I believe James is the manager now and he seems to really know what he's doing and does his job well.

Trying to get me to pay way more than it should have been and I found out before I took his word…read morefor it

Came the next day gave me exact paperwork needed . It was a easy experience all in allread more

Excellent service and very good competent people working there. They took great care of my car and…read moretreated me really well. Thank you guys so much for taking great care of me. Glad I came here.

Took my Volkswagen GTI here twice and had great service both times would definitely recommendread more

west Linn bugged me to let them change my crank case oil. I…read moretook my car to the dealer to have the next oil change and they said the crank case had been destroyed. Alonzo Senior has refused to reimburse me after saying that he would send me a check.

A coworker recommended Enterprise to me, and after seeing their standout reviews compared to other…read moreoil change spots in Salem, I decided to give them a try--and I'm so glad I did! I pulled up and was taken into the bay right away--no wait. The staff was incredibly friendly and walked me through everything they were doing. They made sure to explain each step and confirmed that it all fit within my budget before moving forward with any service. On top of that, they gave me a discount and even offered helpful suggestions for future maintenance. I originally went in for an oil and filter change, but they also replaced my transmission fluid. They went above and beyond by topping off my wiper fluid, filling my tires, and cleaning my windshield--all complimentary and without me even asking! While I know some places say they do that, my past experiences have usually involved pushy upsells and unnecessary add-ons. I'm genuinely blown away by the service at Enterprise. From now on, this is the only place I'll go, and I'll be recommending them to everyone I know!

Reasonably priced. If you're just coming in to get your oil and filter changed, fluids filled,…read morewipers, air filter, and tires properly inflated, you'll be satisfied. But I don't recommend if you expect them to do everything according to your manufacturer's recommendations. I brought my AWD Camry in to get serviced. Everything went well except for the part about the drive shaft bolt retorquing. There's a bolt on the drive shaft of AWD Carmy's that Toyota requires retorquing every 10,000 or 15,000 miles / 12-18 months (depending on driving conditions). Toyota service centers do the retorquing every service they do. But when I talked to the service rep at this location, he didn't know anything about it. My point is that you'll probably be happy here if you just want basic car service. But if you want to make sure you get manufacturer-specific things done for your car, take it to the dealership.

I do not recommend! After spending 179$ to service my A/C, they tested the compressor but not the…read moresource of the A/C leak. All they did was fill up the refrigerant and send me on my way, after 4 hours of working a/c the compressor stopped working all together and they have no intentions of fixing it right, not even a refund.

The customer service at this location was great! I bought new rims for my Tesla and needed tires…read moreput on. Kaej, Eli, and Nick helped me, they were super friendly, informative, and worked with me to get the best deal on the tires for my car. They got me in and out and did an amazing job! Another team member, Ben even went the extra mile and wrapped up my old wheels/tires in bags so my car wouldn't get dirty when taking them on my ride back home. I can't say enough good things about these guys, appreciate yall!

Terrible service. Took 1.5 hours out of my day to have them align my car, told them before hand…read morethat I hit a curb and possibly something was bent, and they said okay we'll check it out and give you an alignment. 1 hour is how long I waited, they took the car in and looked at it for 5 minutes only for them to tell me they can't align it because of a liability issue? And saying that it could have been in an accident when I already told them what happened. Overall, do not go to les Schwab, you might be better off doing it yourself since they can't.

Exceptional service with great people on staff. We were assisted promptly and professionally, and…read moreeveryone really went the extra mile for us when taking in our vehicle for an emergency repair so close to closing time. We were never made to feel like an annoyance or burden - instead we were treated very kindly and respectfully. Our vehicle was handled with care and we were on our way shortly. The waiting area is clean and tidy, and the whole process was streamlined from checking in to checking out. I highly recommend this location to anyone needing vehicle repairs.

When into firstone if Salem Oregon Lancaster around 4-5 and I was able to get set up with an…read moreapptointment for the following day at noon was what u was told , due to the fact that they are setting up my order of tires to be deliver from Portland to salem. I came in at noon the next day and was told that the order hadn't came in yet and that it's delayed that are assuming possibly by 1pm and that they would give me a call. It is now 5pm they close at 7pm today and i was told also that it would take about an hour for them to swap out the tires. between 1pm and 5pm i also made a few calls to this store to get an update and was told that they would call there team in Portland to check on the eta of the delivery and that they would call me back. they haven't called me back and I have been the one having to call them to check on updates. also have a work today that I have been having to adjust around the shops time and getting stuff ready for my trip after work and getting tires done.

Jordan (not James as I kept saying - apologies again!) and the gang absolutely saved the day. They…read morewere very knowledgeable and quick. They also were able to get me in immediately, with no appointment or wait time. I will definitely be back here.

Very deceptive. Went in for an oil change and got suckered into getting a brake fluid flush done…read more They didn't bother telling me it cost $119. If they don't want to be up front about prices I will never use them again. Be careful ladies. They prey on you and count on you not asking questions . Stay away from them

I recently had my turbo go out & they were able to get my car serviced in a timely manner. My turn…read morearound time was quick and their communication along the way was very efficient. They also addressed a wheel bearing issue they could take care for me- which was an already known issue to me, but I wasn't certain if they were able to resolve it during the same appointment. Between the diagnosis of my turbo & wheel bearing, ordering & delivery process of the parts, and service, I got my car within 2 days. They were absolutely great & transparent about anything they came across or might have issues with that may change the estimate. I was very pleased with their customer service, ability to provide proper care to my car, and their mechanic who did all of the work. They were absolutely amazing & I would trust them with any future services I get with my car. I couldn't recommend them any more ! Thank you guys !!

I am updating this review to address the owner's response. My original review stated facts directly…read morefrom the invoice, which remains attached for anyone to read. 1. The "Air Box Repair" & Filter Charge: The owner claims the $101 was to "repair damage to the air box." As line item #5 on my receipt clearly shows, I was charged $25.91 for the filter, $26.00 for two metal clips, and $49.50 in labor strictly described as "Remove & Replace Engine Air Filter Element." Snapping on two clips during a routine filter change does not justify $101 total, nor does the receipt list any actual repair labor for the box itself. 2. Inaccurate Claims About My Review: Brake Inspection: The owner accused me of "fraud" regarding an $80 inspection charge. I explicitly acknowledged that "While they didn't charge for the brake inspection itself, the overall experience left a bad taste in my mouth." I acknowledge the $0 charge on that specific line item. Caliper vs. Total Brake Cost: The owner claimed I said calipers were $900. I never said that. I stated the total brake repairs came out to over $900--which is accurate, as the front disc brakes ($842.24) and rear drum service ($132.00) totaled $974.24. My review explicitly stated the calipers themselves were "almost $250" ($124.14 x 2 = $248.28), which is accurate to the penny. 3. Unclear Communication on Calipers: Replacing calipers isn't routine maintenance for standard brake wear; it's a major component replacement. Check with any reputable shop and they will agree. Replacing them without clearly explaining why the original calipers had failed--rather than just servicing pads and rotors--lacks basic transparency. Bottom Line: Instead of addressing legitimate concerns over high labor rates ($274 to change a single serpentine belt, $49.50 labor for an air filter element), the owner chose to misquote my original review and throw around baseless accusations. Please ask yourself if being accused of fraud is what you want as a customer before you do business with anyone. Buyer Beware: Take my situation as an example of the response you can expect from this shop if you express honest dissatisfaction. I stand by my experience and my invoice. Please review the attached image of the bill and decide for yourself.

Miguel did a great job w installation and repair. I was told false info at another store by a bad…read moreemployee that the company properly fired. Miguel fixed it. I've bought dozens of tires so I will keep doing that at Discount Tire.

They didn't honor my warranty for tires that are literally falling apart. Less than 20k miles on…read morethe tires (50k rated) And tried to immediately push a sale for new tires. Not worth the money. Don't go here. They suck ass.