My headlights were in really bad shape. It was almost to the point where they were too dull to drive at night. I had a headlight restoration cleaning done at the automotive department. Cody did a beautiful job! Wish the rest of my car looked as good. $27. Best deal to get it done. Thank you! read more

Many items out of stock when on the walmart.com website indicates item which are available in the store. Prices in this Walmart are higher than the prices listed on line. Prices at the register higher than prices on the 'shelves'; happened on multiple trips. When questioned employees give you the 'dumb stare'........ I will not be coming back to this Walmart or most likely any Walmart... read more

Don't mind waiting when a place is busy, but standing around and having to look for assistance because all of a sudden no one is available and it's like a ghost town is frustrating. Curbside pickup is literally the only way you can shop here because every little thing is locked up. I'm surprised the food isn't locked up by now. Half the employees can't speak English, are temporary so they don't know anything or just tell you to go on the app and look. Self checkout is a joke...if you want to monitor people checking out, go to an EMPTY checkout aisle and do the job. This place is getting worse every year. Update-went here a few days ago. Extremely busy. 14 checkout aisles and only 2 were open. Store manager standing around doing nothing, you have the slow elderly people at checkout or can't see or read anything. Yall need a whole new employee list. This is ridiculous. read more

I went there on February. 5 and their cart gatherer was yelling at an old guy picking up a woman who could barely move. He yelled at them and laid on his horn. He was old too looked like zz top. He should be cut from his job. Very rude. Iwont be back. I z I'm on a cane too. read more

This is by far the worst Wal Mart. They are constantly out of stock on basic items they also constantly cancel or reschedule deliveries!

Store is always clean, well staffed and cashiers are always polite. Dont get why they have this low rating?

Not approving an employees time off request 4 months in advance and not giving a reason is bullshit. Everyone is entitled to a vacation and gave ample time to get adjusted for that. Instead you risk them not showing up at all and your department scrambling last minute to adjust to a no show for a week. So stupid. read more

There's something different about this Wal-Mart. It's smaller, more cramped, and less well-stocked than your average Wal-Mart. It seemed darker than most of its sister stores are. I'm not sure whether this was due to poor lighting, tall aisles, or both. My friend and I stopped by late at night to pick up candy and candles. She needed candles to complete a gift, and I was... stoned. I helped my friend pick out candles, pillows, and pillowcases. As we were walking towards the front, she remembered that she needed cat food. No matter how many times I offered to go grab a cart, she insisted that we didn't need one. There was a lot of cat food in the store, but none of it was on the shelves. It was still piled up on pallets. After a good five minutes of searching for cat food on the shelves, I finally climbed up one of the stacks, and grabbed a bag of Meow Mix. My friend actually wanted the more expensive brand (Blue Buffalo), but it looked too difficult for either of us to access, and we couldn't find any employees nearby to help us. In the bakery area, we picked out a few items to have for breakfast the next day, including mini blueberry muffins, a raspberry cream cheese danish cake, and coffee K-cups. (We didn't care for the cake, but half of the muffins disappeared before we fell asleep.) On the way to the register, we found the Valentine's aisles, and picked out raspberry creme Kit-Kats, chocolate hazelnut Piroulines, Valentine's Dots, and a few other things. (We may have gone a bit overboard.) The cashier was nice, and even put up with my friend running off to grab more items as he was scanning her purchases. Overall, it's a pretty small store, but we more or less found what we were looking for. read more

I ordered a battery for curbside pick up and brought it home and uninstalled my old battery only to find that the battery I received is not the same one that I ordered. And they won't pick up the phone. read more

This walmart is a waste of time, money and air. I will not be returning. The old man Nick in electronics is so rude and is no help. He doesn't care about his customers and has horrible customer service, a monkey could do better. read more

The Associate at this Walmart, Jim, was very rude, irrational, and unprofessional during our recent visit in the store. When I asked to speak to the "Manager" another friendly associate in the store sent Laura over and as I explained the situation her reaction was that she couldn't care less. Right after she went directly up to Jim where my mom happened to be continuing her self check out and she overheard Laura making a mockery of my complaint to Jim. The behavior these two displayed was very toxic and I can only imagine hurts work morale. read more

2 registers open and a dozen people in each line.I and a few others left carts in isle and walked out!!!The manager should be kicked to the curb!!!!!!!!! read more

Can't punish the business for one horrible lady. I had to push the call button for an employee to come open the nicotine gum cabinet. She approached me and I said hello. Crickets! She was struggling with the glass door so I assisted her. "Damn, you almost cut off my hand" I said sorry and she said "are you? ". "Lady you have a serious attitude" "No,you do". I said I'll just find a manager. I talked to higher up and she said she'll take to the lady. The lady walks up as I'm leaving towards the register to pay for my item. She says to me "Did you tell the truth?" Now I'm a liar? And we were pushing the same direction on the glass so it wouldn't have cut off her hand. I deal with Laurie most of the time and she is great. This lady needs retrained and work on customer service. Let's start with a nice greeting. "Hello, How can I help you? " it there was another place I'd go but unfortunately we are stuck with Walmart in small town USA. Do better lady. Life is too short to be nasty. read more

Storm is going above and beyond a customers expectations. She's friendly, efficient and professional

I mean it's Walmart. It can't get more than 3 stars. The employees always put the boxes they're unpacking right in the aisles and it's horrible it looks so messy and ugh They always have boxes of unpacked stuff crowding the aisles. I hate it. The food is gud gud tho Employees are nice I guess but look depressed as shit, i mean it's WALMART, they don't treat their employees good so i wouldn't walk in and expect happy employees. Try harder walmart read more

This Walmart is the worst one I've ever been in. Staff is stocking in the middle of the day, blocking isles and they're not happy about helping customers. A good percentage of their products haven't been stocked or just haven't been ordered. Save yourself a trip and just order online or go out of town. The only place to shop and it's deplorable, county officials need to bring in something better for their citizens. read more

Never get your tires done here, they spent 7 hours on 4 tires, ruined one tire and i had a blowout, could of caused myself an accident....management could care less they have awful employees read more

Walmart - Department Stores Near Me - Jackson, California

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Everything in lock up can't get an associate to open any of them waited in electronics for 25 mins no one came tried to get flea medicine in pets waited there for 30 mins and no one came clicked the help button multiple times no one ever came to either lock ups to open read more

At approximately 1800 hours on 01/18/2021 I was purchasing my items at the self checkout with my family. The front exits employee named "Allen" was paying close attention to my items and me. After purchasing, I displayed my receipt to "Allen" in which he stopped me and began looking through my cart throughly. He then pointed at every single thing ensuring it was on the receipt. I then asked him is he really thoroughly checking my items, he then stated "Yep". I exited the establishment and watched him scan every customers receipt and let them go without any care. I went back into the establishment and requested "Allen" that I wanted to speak with the store manager. He then made way to a "Front half assistant manager" and she told me to go to the customers relation to get my info there. The employees are discriminating and were absolutely demoralizing against me and my family. This is unacceptable and unprofessional. I emailed Robert "store manager" due to his voicemail being full. read more

Do not use there tire center. Complete idiots work there and run it. Wait literally alllll day for them to get 4 tires on. Every other tire shop in the world can change 4 tires in about 45 mins to a hour. They will damage your property and not give a dam either. Horrible, horrible service and the people working the tire shop are absolutely clueless with what they are doing. Pay more and go anywhere else. Or buy the tires and run to a different shop to do the labor cuz these guys can't get shit done. Pathetic read more

Great store. Located in Jackson, California right off of Highway 88. Very busy environment and pretty clean store to shop at. A lot of products available. read more

This store is one of the WORST Walmart's that I've encountered. I live in the area and am in the store a couple of times a month, so I am qualified to make these comments based on a great deal of experience with this particular store. Today was no exception. There is a woman (Barbara) working the self checkout who should simply not be doing customer service work. She is nasty to customers and acts like she really hates her job. Her skills in handling simple customer situations is deplorable. I referred today's complaint to a "manager" (he makes $11/hr instead of $10/hr) but I could tell by his listening skills, and reaction, that nothing will be done about this awful employee. If this weren't one of the only shopping options in this area, and a Walmart, this store would likely go out of business. What a horrible customer experience. read more

Auto service center took over 3 hrs to install a set of tires even though I had an appt. Made me wait 1/2 hr before they would take my number to text me when it would be done. Very rude and disconcerting. Employees names were Light and guy read more

I usually enjoy shopping at this Walmart. Recently, I went to the store to buy a piece of jewelry. I asked for help three times and had to wait more than 15 minutes for someone to attend me. Not the best customer service :( read more

Walmart - a view of the inside of a store - Department Stores Near Me - Jackson, California

Not going to type out a long detailed reason for the one star. Anyone who goes here often already knows how bad it is. They suck at returns. Asked for cash and she put the money back on to the card. You have ONE job. Do it right for god sake. This place should have zero stars read more

I will never shop at another Wal-Mart again. An employee at this Wal-Mart threatened my life and the supervisor said she couldn't do anything about it... only speak to her. I contacted corporate and they said it was a store manager issue. After a month of trying to get him by phone and in person I finally spoke with him. It seemed like he was hoping that I would just give up and forget about the incident. I had to call multiple times to give him info that he already had and pretended he didn't. Then he finally opened an "investigation" but she stills works there today. Be prepared for bad customer service and employees to lie to you saying that the store manager isn't there. Don't even waste your time filing a complaint because the employees know nothing will happen to their jobs. That's why there are so many rude employees there. Film your issues for proof or nothing will happen. read more

The Auto Service Center is run very well by an employee named Michael. They have the oil change prices by far and the staff although new is very well trained. A shout out to Ben & Mike, new employees working with Michael. The staff installed new wipers purchased at Walmart free of charge and I received an oil change requiring an extra quart with a new filter for under $30. It took about 30 minutes which I spent shopping for groceries at Walmart. read more

As far as Walmarts go, you could do a lot worse. This is the "luxury" Walmart, if there is such a thing. It's not that they do anything different or fancier than your average Walmart. They just benefit from a far more rural location. Most Walmarts have a reputation for unpredictable crowds, a lack of helpful employees and a rogues gallery of customers, but this location is almost entirely the opposite. My latest visit was on Black Friday. While people were sleeping overnight in the cold and clawing each other's eyes out over big screen TVs down the hill, it was just another shopping day here. I parked ten spaces from the door, casually strolled the aisles and always had an employee in eyesight when I had questions. So why 3 stars? Well, it's Walmart. They aren't going to get any props from me for being outstanding to their employees or their customers. read more

Walmart - Department Stores Near Me - Jackson, California

I am very impressed with the men in the automotive center. I am not from this area and called ahead of time from the Bay Area to make sure they had tires that fit my car. Upon my arrival, I made my request and was off to shop while waiting for my car. When I came back to check on my car, to my dismay, I was advised they only had 3 of the 4 tires I needed for a complete set. The gentleman assisting me called a manager, explained the situation, and was able to get me more expensive tires at the cost of Walmart. Bravo! Nicholas and Zachary were great. What a true example of superior customer service. One thing Zachary said that stuck with me, "Exhaust all possibilities". read more

Do the employees really even care if they have a job there? I would rather purchase online than go in this store and HOPE to get assistance. I was in there 20 minutes and no one would help me. They called for help and still no one came. It's sad really. read more

It's Walmart. HOWEVER, I don't think that's an excuse to lack respect for the elderly. A sweet, petite older woman was standing behind me in line. She asked kindly for the employees help saying that she had searched for someone that works their for over a half an hour and no one seemed to care... she just needed help finding an item and he completely ignored her and I finally made him give her his attention. When he finally did he kept interrupting her. She didn't even get a whole sentence in... he just kept asking what she wanted but never even listened to what that was-she finally just walked off, and it broke my heart as she looked like she was about to cry... Customer Service is the minimum. All she wanted was direction. Not okay. Have some respect... read more

This review is specifically for their pharmacy department! I meant to give a review on the link that was provided on the receipt they gave me but it was thrown away and I couldn't find the link but this department deserves so much praise! I usually don't take the time to give reviews but the customer service that I experienced was one that stood out to me. Not only was I from out of town but I had the most difficult day going through body aches and pain. When I arrived to the pharmacy I was greeted by a very nice gentleman who promptly helped me out. Then the pharmacist explained the antibiotics to me and asked if I had my insurance card with me, which I didn't. They helped me get the best deal for my antibiotics, which they did not have to do but they went out of their way to help me out, which I was extremely grateful for. It has been hard during this pandemic, so the fact that these two individuals took the time to help me when I was in pain and financially helped me was so amazing! Kindness goes a long way and I appreciated it that day. Thank you to the people working on 1/16/21 at 5:30pm!! Both were amazing! read more

Shopping for COVID-19 then this is your place! Despite signs before you enter the store telling you masks are mandatory and it's a state mandate 30% of people are not wearing masks. When I challenged the worker at the front door he just shrugged his shoulders and said they can't do anything. They can ask for my receipt, turn me away if I'm barefoot but no mask is not even challenged. Absolutely unacceptable and I walked out NEVER to return to this Walmart. This is not how other Walmart's are operating BTW. read more

Shelves are always stocked and the store is always clean. This location does have the grocery isles but it's not as big as the other Super Walmart's down the road. Never had a problem with cashiers, always friendly. read more

I use to think Walmart was about the people. All people. We the people. No matter where you come from or status in society, you have to admit, yes you shopped at Walmart. But this is because they gave you the feeling that everyone is accepted. Not anymore. If you are gun owner and you want to maintain good, safe gun training so you can protect your family in the safest way, don't bother looking to Walmart for your gun training supplies. I vow today and forever, I will no longer shop at Walmart until they include all people. This includes Patriots and proud citizens of this great country. read more

I greatly appreciate Michael from the Auto Center who, on a short handed Sunday, went above and beyond in helping me with my tire situation. Great customer service ! read more

My husband and i came shopping and parked in the handicap. A very nice employee "alex", went out of his way to go into the store and get my husband a scooter. Thank you alex to taking the time for us. read more

Review for the Auto/Tire dept & sales associate Leather: Let me just start by saying that if not for Walmart's tire center being open until 7pm on a Saturday, I would have been stuck in Pioneer, CA - a remote little town on the drive back down to the bay from Kirkwood. Long story short, I ran over a pot hole driving down from Kirkwood and my tire went completely flat around Pioneer. I then made the 23 mile drive on my run flat tire to Walmart (the ONLY place open on a Saturday at 6:30pm). The sales associate, Leather, took such great care of us. She was efficient, friendly and really went out of her way to make our experience a pleasurable one. She was even able to get me a discount because the tire I wanted to purchase while showing in stock was in fact out of stock. Luckily they had another brand in stock. Thank you girl! You made 3 people VERY happy! read more

I love this Walmart. People complaining about this place are basically choosy beggars. This is a great place to get most of your essentials. Customer service is good compared to Bay Area Walmart's. read more

Wanted to say think you to Michael running the tire and lube. I had some complications getting tires and he went over and above to help me out. Always professional and pleasant to talk to. Thank you! read more