Worst customer service ever. We waited for 20 min for someone to get us allergy medicine and everytime an employee would walk by and we would ask them to help us they would just tell us to wait even though we would ring the button no one would show up. It was very unpleasing Also you have to buy cosmetics in that same section because if you don't they have to hold your things while you go shop for everything else. That is very inconvenient and a waste of time. The worst walmart I've been too. If i could give 0 stars i would. read more

Normally I avoid Walmart at all costs, but I was pleasantly surprised with my experience here! I was buying a iCar Play Monster Cassette Player to iPhone adapter cable so I went straight to the technology section where I found someone immediately to show me where I could find the cassette player to iphone cables. The attendant was really nice and friendly and they even price matched with Walmart.com to save me $7.00! After going on websites like peopleofwalmart.com I was pleasantly surprised with my experience at this particular one! read more

I don't like how disorganized and messy Walmarts are. Nothing is ever where it's supposed to be, and none of the employees know anything, so I'd rather pay a few bucks more at Target for my sanity. This review is strictly for Walmart at 10pm on Thanksgiving. We parked by 24 Hour, walked in at 9:30, got a ticket for the Wii and got in line. The place was pretty packed, but there was no line to get inside, and the line for the Wiis was off in a less busy aisle, rather than the main ones down the center. The people surrounding the $15 Crockpots, where they didn't need to get tickets, were kind of scary. I heard some commotion, and people yelling, but once it hit 10pm, the Wii line started moving and I had mine by 10:05. Then I went straight to the checkout, and waited while Tintin went for games. We were out by 10:20. When we got outside, we saw lots of people queued up to get in, and the parking lot was a madhouse. I'll probably never do it again, but for the one time I decided to brave Walmart for Black Friday, it was relatively painless and productive. read more

Walmart is super stupid to mix the lines of return and PayPal customers altogether! As a PayPal deposit/withdraw customer paying $3 fee for your service. Do you know that we can easily transfer the business to CVS? Return customers deserve to wait a long time but WE DON'T!! read more

None of the Managers have a sense of urgency to help out the customers or the employees. They only care about the store appearance. People can easily steal or do whatever they want here. I don't know why they have stuff locked up and no one to open it when we need the item. read more

Hello, Here is my recent experience of using walmart.com. I got a message on my phone and by email that my order is ready to pick up. I came on the next day to walmart.com pick up location in Mountain View. First of all I standed next to the pick up counter about 10 min without any employee asking how they can help me. Lots of employees (exactly the employees of walmart.com) passed by me talking to each other and laughing (it was definite that they were not busy at all), but absolutely ignoring me standing next to the counter, no one has offerred me help. When I finally (after 10 min standing) asked myself loudly one of them if they want to serve me and give me my order, they even have not apologized, just said: "sure, just a sec" like they did me a favor and paying attention to me. Then the guy spent another 10 min searching for my order without any success. On min 15 he finally found something, but there was only one item I ordered and some other staff that I did not ordered (I told him about that, otherwise he would give me that item that was not from my order). The other item was missing. He said that they have some problems with damaged or mixed up orders. Then he spent about 15 min more going to the shop shelves and looking for what was missing in my order. Then he came back and said that they are out of this item. So all together I spent about 30 min of my personal time on such simplest thing as picking up my walmart order without success (actually I did the order with delivery to the shop with purpose to save my time on shopping, but it turned out other way - I SPENT MORE THAN 30 MIN ON IT)! You can imagine how much nerves I spent on it standing there and waiting without success, when I absolutely did not have time, and I have planned only 5 min of my personal time on such simplest thing as picking up the order. So I was late everywhere due to walmart FAULT. Actually it is the worst shopping and service experience I ever had in US. And it is Walmart. It is shame on them to provide such an awful service in America, and such unprofessional and lazy emloyees (it actually looked like that they are not working there at all and just came there for the first time to enjoy themselves). Of course it is the last time I use walmart. I do not recommend anyone to have any business with them. Worst experience I even had. read more

This store is busy mucho people always check out lines always a wait garden dept is fastest but closed at 8 pm this is a needed store for the populations growth needs more walmarts to ease up the crowds or better yet hire more check out clerks On Sundays and first of month ( welfare) there's never milk or bread so know not to shop in those days look in main isles of store they put marked down clues out items that are 90% off sometimes last night they had monster barbies and beauty items cheap There customer service dept has attitude so ask for manager if a return without receipt is protest forgot name but she's a tall Chinese gal and very nice Jonathan was very helpful in helping me find my item without him I'd never would of found it " "THANKS JONATHAN"" u ROCK!! read more

I usually love to shop at Walmart. They have a great selection of products at great prices. I order from Walmart online quite often as well. The 5 star is for the company, not this store. This store is poorly run. The shopping experience was very poor. I'm giving this store a one and a half star. The 1.5 star is for the people working there being friendly and helpful. But the store is not well organized. Items are hard to find, the aisles are narrower than I remember (subjective, to be fair). I left my cart in a low traffic place to pick up a bottle of bleach from the other end of the aisle. When I returned (what would be less than a minute later), the cart was gone. No where to be found, with my items gone also. Come on people, have some common curtesy to your fellow shoppers. All in all, not a good experience at this store. read more

SUPER BAD experience I am having at the Walmart Showers Dr store (#2280) Mountain View, CA. I bought this bike (Genesis Saber 26") online (walmart.com) and chose store pickup as Walmart offers complimentary assembling of bikes. I bike to work everyday and it was stolen couple weeks ago. I needed one badly & quickly. The package arrived at the store after 8 days on 4/20 and I received an email the very same day. All good till this point. Next day, I drove to the store (6 mi from home) to pickup. To my surprise I was told that the bike isn't assembled and that I have to give a 24 hrs notice to do so. Although, I wasn't happy about this I agreed to come the next day. The store associate did take my ph# and mentioned that I would get a call once it is assembled. 24 hrs passed, 48 hrs passed but no call. After about two and a half days of wait in vain, I decided to visit the store (2nd attempt) on 4/23, as I was pretty confident about the pickup this time even though I didn't receive a call. I was proved wrong. Shocked to find that the bike wasn't assembled this time too. Store associate in-charge mentioned that the associate who took my request previously did not notify the right people to assemble the bike. I was given two options: Wait for 2 hrs or come back the next day. I chose the former as I wanted it badly that day. I was told to call the store before arriving. I called 650.917.0796 after about 3 hrs and asked to connect to pickup dept. After 10 mins of waiting I am told that no one is answering from pickup and was asked to call back after an hr. I called again after 90 mins and same story repeats. I asked to connect me to the store manager Mr.Tyler Allen but got the response that he isn't available till Monday. Two 12mi round trips to Walmart store, several phone calls and you still don't get to pickup your bike. RIDICULOUS!!! What should I do now. Clueless!!! Oh, by the way I do not want to mention the kind of attitude that was shown by each of the store associate I interacted with. read more

Well Walmart, this two star rating probably isn't too unheard of and almost expected at the Mountain View location. This rating is mostly based on the customer service or lack there of. The cleanliness and organization of the store was lacking and needed some improvement to say the least. Once I was able to find an employee to ask a question, it took another 20 minutes for that employee to find another semi-competent employee to forward the question on to, which ultimately wasn't able to completely answer my question. This is a pretty regular occurrence for me when I have to make this trek, sadly. It seems as though nothing is where it is supposed to be once you're able to find the section that its supposed to be in. It seems as though I have a 50% success rate most of the time. Walmart..........Walmart...... -Joe read more

Don´t come to the store at this location expecting their workers to be helpful at the electronics department. One time I wanted to pay for an item and one of the clerks there told me she simply could not help me and then proceeded to very calmly continue chit-chatting with one of her colleagues instead of trying to find somebody that could help me. I had to wait there for several minutes until somebody showed up, and only because I really wanted to pay for that item. No thanks. I will never buy another thing here again. read more

This is the closest Wal-Mart from San Francisco. I usually come here before I head back to school at Santa Cruz. The store has a great variety of products for less and also has generic hose brand products for even less. I really like going to their car section because they sell a variety of fluids for cars including filters and car accessories. Since I like to wash and detail my car, they sell some good products to wash your car. They carry good brands like Mother's and Meguiar's. This Wal-Mart can get busy, so I suggest avoiding coming here on the weekends if you can it will be a mad house. The lines to check out were really long, they had a good dozen of checkers but it took a while to get out of here. Every Wal-Mart I have been to, has a Mc Donalds inside. I guess Mc Donald's and Wal-Mart have some kind of deal. So if you are hungry you can grab a snack and shop Overall I like coming here because its closest to San Francisco, I usually go here if I am in the peninsula or on the way because it's a bit far just to come here and drive back san Francisco since gas prices are rising constantly. -Parking- They have their own parking, but it can be crazy. I suggest parking farther away to avoid getting stuck in the one-way direction entrance of the parking lot. read more

Walmart is great for their product selection and prices. They're practically a one stop shop for everything. In addition to the normal stuff you get there (beauty products, household items, etc.), I like their arts & crafts area and live fish! For being where it's located, you can always find better prices than CVS and Walgreens. In other cities, I have absolutely no problem with shopping there, but my rating is for this Mt. View location. The one thing that keeps me from frequenting this store are the people in and around it. You'll always find multiple people panhandling outside...some are passive while others are very aggressive. Inside the store, it's always ridiculously crowded and the lines are always long. Today, my experience was of a panhandler who was practically chasing me in the parking lot. After completely ignoring him after a few calls, he approached another woman, whom he was still talking to 10 minutes later after I left the store. Why would I subject myself to this, when I can to go Target across the street, where the prices are virtually the same, it's cleaner, the people are respectable and you don't have panhandlers in the parking lot chasing you?!?! In other words, I feel SAFE at Target. read more

On the plus side, the recent reorg of this Walmart has made it a lot easier to find things: - the aisles are significantly wider - the electronics section is in the back and nicely laid out, as opposed to in the middle of the store where it was boxed in on several sides - the grocery section has been expanded However, the staff here remain problematic. Turnover appears to be very high as many team members seem clueless about what the store carries. Similarly, cashiers are too few and take FOREVER to service a customer., leading to super long lines. Given that there is a Target next door that carries items at comparable prices, I would shop at this Walmart only if I wasn't in a hurry, was going to buy more than a few things, and knew that many of things on my list were unavailable at the Target next door. read more

This is the first Wal-Mart I set foot in in ages. I like big shopping stores where you can spend a couple of hours browsing every aisle. We haven't lived near a Wal-Mart in ages so that store has always been Target for me. Wal-Mart does have lower prices than Target but I'm almost positive if I bought identical stuff at Target and Wal-Mart, I'd end up saving no more than $10 tops. A few things about this store: -this store has pigeons flying indoor. -the gentleman at the Site to Store counter in the back was nice. My product arrived Site to Store and I was notified via email twice to pick up. -their phone line was staffed, but no one picked up when I was transferred to the Site to Store department. (By the way, I have to return the bench I bought. Note to self: never buy assemble-it-yourself furniture from Wal-Mart again). I would not return to this store. The clientele leaves much to be desired. Also, I'm too used to Target now. read more

Bathing suits for under $20 and mix and match tops to bottoms? Gotta love it :) Hm... when are you gay going to open up more than 3 lanes? I just keep thinking about it every time I'm in line. I can't complain about your service, you do everything else well for our low price. Just the waiting in line to pay part is no bueno. read more

Great service!......................................syyyke, always a painfull experience i mean do they try and hire carnies?

Wal- Mart is Wal-Mart. You have the greeters, the weird customers and the long lines...and most important you have everything that you need and its cheap...cheaper than Target. I got what I came for...they dont have small baskets and I didnt buy a lot to merit a push cart. Tb was gentleman enough to carry my "girly" stuff why I ran back to the car to get my ATM. You gotta love this guy. The other Wal-Mart I know is in East Bay so this one isnt bad since you dont have to pay toll. Will definitely comeback. read more

Ok, it's Walmart. But this is a crowded, dirty, understaffed Walmart that is rarely well stocked. I hate to admit I even try to go here--but I did try and walked out in frustration after waiting in the wrong 20 person line without moving for 8 or 9 minutes. I've been to a good Walmart before (and by "good" I mean "well-stocked, well-staffed, clean and well-run" and this ain't one. read more

Wow, who knew customer service could be so bad. Worst. service. ever. I found an item I really wanted to buy on Walmart.com. I wanted to get it right away, and this store showed "Limited Stock". So I called ahead to see if I could put one on hold. Three dropped phone calls later, and multiple discussions with the same increasingly unfriendly depressed woman, I think I will admit defeat. The one cheery customer service lady who told me there were 4 in stock, ran off to check with the manager to make sure there were still some left to put one on hold. Somehow she lost my call and the next woman who picked up (on the same call) told me flat out they didn't have whatever I was looking for. Excuse me - did you even know what I was looking for??? You didn't bother to take the UPC number or check the computer like the previous person. Telling me flat out that you don't have what I want regardless of what it is, and then abandoning my phone call is atrocious customer service. I still want to order the item online, but I'm having second thoughts. First, the item costs $20 more online. Second, I really don't want to support such a poorly run organization. Walmart really needs to get their act together. I was treated so rudely and poorly, I am highly motivated to take my business elsewhere. I am not sure what makes Walmart so bad in this area/ the west coast. I've been to some pretty nice ones in Arizona with organic produce and stuff. Maybe cost of living or regional management has something to do with it. read more

Never shop here in the afternoon, evening and night. Place can be a made house. Long lines or not enough cashiers available. There are a few cashiers you want to avoid...well that "I" avoid. They are too slow. Seem to not care about work and just move slow. Some will just stand their or look confused. Other than that, their prices are reasonable. If there is a specific thing I'm looking for, this place usually has it. read more

I've heard many names used to describe this Walmart, and I think Hell Gate fits best. Of all the Walmarts I have patronized in my life (and there have been many), this is without a doubt the one that most closely resembles my personal hell. This is where nothing gets found, no one gets helped, and everyone gets aggro. There has never been a single instance where I have found all the items I was seeking. Asking for help has never been fruitful. Because of the time lost to dead-end searching for non-existent items, I have never gotten out of this Walmart in under an hour, also due to its long lines, both in the store and in the parking lot. If you are going to this Walmart (but you shouldn't) pack water and snacks because you will be investing some serious time in here and the water and snacks in the store will undoubtedly be sold out. The last time I visited this Walmart, I forgot my credit card at the register. I remembered within an hour, and returned to the cashier. She had already sent it to customer service, but customer service had its typical long line. I decided to call on my cell phone so I could expedite the process somehow. I was cut off twice while on hold, on top of the fact that the operator did not know what the customer service desk was. I had two choices: spend another hour in that Walmart or cancel the card. Even though my card was mere yards away from me, I decided right then and there to cancel, and never turn back. read more

Walmart was soooo festive. Freaking christmas decorations around all the registers, but, it looked nice (effort). So many debates, support walmart or not, I say support... why not... and who doesn't love McDonalds... so freaking convenient. Why don't they have McDonalds in Target. Exactly. read more

Walmart - Department Stores Near Me - Mountain View, California

Pharmacy People who work in this area are just nasty. They treat people really bad and they don't care about how important is to have the medicine on time. I have a hypothyroidism condition and I need to have a pill for this every day. I request my refill and a woman sayd: Ok, can you come back tomorrow? and I said ok. I went to the next day and she said: We dont have your medicine, it's not in stock..so what that sopuse to mean? Why you didn't call me for let me know? I had this problem every time! can you imagine if will be a serious illness?? Probably I would die. So I decided to change to Safeway... read more

I'm giving a one star because I'm charged for an item I didn't get & the item has all numbers does not have a description of what it is. I called and was transferred all over the place. I called in twice the last time I was on hold for more than 20 mins, still have not spoke to anyone about this missing item. Make sure to look over your bill while you are still in the store. I wouldn't even have notice this item except it has no description. read more

Walmart - The last item b4 the bag shows item with all #s & does not have a description. Make sure you check your bill before leaving the store - Department Stores Near Me - Mountain View, California

I was very fortunate to discover Walmart Vision Center of Mountain View, CA. Dr. Lai, Martha, Jenn, Helen, and were very professional, courteous and thoughtful. The customer service was excellent. I can be a difficult customer to please sometimes, but they never blinked an eye and continued to be kind to me. I bought a high-end pair of glasses and was so pleased with the result I ordered a 2nd pair of work glasses. I had been using another vision center for the last several years but wanted to save money without losing quality and Walmart Vision Center saved me at least $500 between the two pair of glasses. The selection of frames was good also. I am going to continue to be customer with this vision center. read more

Eek!! Methinks not! and this is not a super walmart. Super Walmart says SUPER WALMART on the story and has a grocery side and a regular walmart side...PLEASE DONT BE CONFUSED....also this place has toooooooo many people! read more

They delivered the wrong order and I gave it back to the driver. I've had 3 tries with different customer service agents and I don't have a replacement order yet. This messed up my afternoon with my nephew, my nap and my dinner. read more

They give you the hardest fucking time and 80 percent of the employees don't understand anything yet English at all

I like this store. It has everything. Almost. It is enough to make me shop here and save money. I would drive 100 miles to get these deals I really like this place and people there are friendly read more

Waited 20 minutes to be told that Walmart can't find a receipt for purchases made on a debit or credit card from other stores...idk it's 2018 ( sounds like bullshit to me) now I can either drive 2 hours from my house or keep snow chains that don't fit on my car. read more

Drove there is a shop all the handicap carts were broken extra around and go home very disappointing

Okay, I know this place can have its bads, but their hours and prices make up for everything. When I need snacks, some food, and other needs, this place is good. Their bathrooms are usually clean to a point where I can actually wash my face in there. To top it all off, they accept food stamps, and they even upgraded their system to be able to accept the electronic food stamps. The Mcdonald's in here is a plus. I love their coffee! Cheap with refills. The only thing that bothers me are the creepy black man and latino man here who likes to give stares at me. But if I can get passed that, it's a good store for me and others alike! read more

This place has kinda gone downhill in terms of cleanliness and ease of navigation. I went shopping last night for some new workout clothes after stopping by the pharmacy to pick up some meds. The pharmacy trip was quick and easy - maybe 5 minutes if that. The attendants at the women's changing room were super helpful. While I tried on items, the attendants kept watch over my things so that they weren't put back on the rack. They also helped me find certain things because of the aforementioned navigational issues. I think the store was in the midst of restocking, because every other aisle (at 8:30 pm) was blocked by a huge pallet of stuff that was twice my height and impossible to squeeze around. I had to take the long way around more than once because I couldn't turn down the most logical aisle. And then the most irritating part? I wanted a yoga mat and they were all out. Not a SINGLE freaking yoga mat. In a Wal-Mart. In Mountain View. Shouldn't this be illegal? Get with the program Wal-Mart! read more

2 stars for selling everything I needed for super cheap, cheaper than Target...however, there were SO many people, old and with children, newbords and large family units blocking the aisles, you couldn't even maneuver your cart. I almost wanted to start playing bumper carts...get out of my way! You also get a very ecclectic mix of clientelle here,..I heard one lady standing by the tampons on her phone yelling "we don't owe you shit, you have to take care of that yourself"...yikes! Guess they were squabbling over food stamps or something... As soon as I got what I needed I high tailed it outta there and remebered why I don't care if I save a few pennies to at least feel safe...and forget the parking lot, always a joke especially cuz there is a Trader Joe's right there and everyone knows that TJ's parking lots are always too small and full...just like Walmarts...Hallelujah praise the lord I don't live in Arkansas or Oklahoma, where Walmarts is the center of the universe... read more

Bad place to try to exchange items. Plan to be in line for 30 minutes or more! Hence why I normally shop at Target across the street, which matches Walmart's prices. Get there with no time constraints and receipts! The line works well. read more

If it wasn't for Johnny (his title was manager support), this would be a one star review. I ordered some products online and came in to pick it up once I got the confirmation email that my order was ready. When I came, only two out of the twelve items were ready and after talking with two unhelpful employees, Johnny helped me get the other ten items. Thank you, Johnny. read more

This like every other WalMart is over crowded, lots of rude people, & everyone is screaming in a different language, kinda makes you feel like you're at the United Nations! When I walked in I noticed a handicapped woman standing by the motorized carts & they were so tightly parked next to one another that the woman could not get one out. There was no one insight (believe it or not they didn't even have the little person with the blue vest greeter standing at the door) so I climbed over the carts to maneuver one out for her. The ladies bathroom was disgusting, the toilets were not flushed, and then the stupid sinks that look like troves for cattle were disgusting. The trashcan was overflowing with of course trash & god knows what else. Don't go unless it's a dire emergency!!!!!!!!!!!!! You'll walkout exhausted & frustrated after dealing with the people & the brainless workers! Can't even give it a star!!! read more

This place is a claustrophobic mess. I love Walmart because I like their prices... but seriously, this is the worst Walmart I have ever been to. Spend the extra 10 min driving to another Walmart down the road. You will waste more time then that trying to maneuver around all of the people and crap in the middle of the isles... and don't make me start on the parking...ugh. The parking lot... you can watch trash float down the lot and gather up in piles around the cart return. Its absolutely disgusting. I don't know why the don't send someone out there to clean it up. Gross. Again... my advise: Drive 10 min down the road and go to a different Walmart. read more

I came here earlier today and it wasn't that bad.. aisles weren't that packed with people or crap everywhere on the ground and the parking was okay, prices are low as usual. I come here every now and then to purchase daily things like shampoo etc. Don't dare come here on a saturday or sunday... holy jesus shit balls is it packed in the parking lot and inside... kids everywhere breaking shit and babies crying LOL. read more