The customer service has seen quite a downfall at this store which is a shame as this store like another Walmarts has great prices and so many everyday items, but the overall feel of this store is now of a very rundown dollar price store. This is keeping me from visiting this location now. I went recently for an online pickup and no one came out from a closed door that I was asked to to ring some lame doorbell. Such a shameful downfall in experience. I had to cancel my pickup and buy it directly from the shelf which wasted my time. read more

This is a great Walmart that has something for everyone. It has food, things for your car, and etc. decided to come here and get baking supplies. It has a self checkout and restrooms. You can also place and order and pick up at the store. read more

Walmart Supercenter - Birthday candles - Department Stores Near Me - Irvine, California

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The customer service is AWEFUL. If you have ever had bad customer service anywhere, then consider yourself lucky. Walmart customer service deserves ZERO stars & that is being kind. The employees dont care about the customer ot their job. I went to pick up an order today & they couldn't find it. The couldn't give me an alternate solution unless I asked to speak to a manager. DON'T shop here unless you plan on doing ALL the work yourself. read more

Lost my photo order I had to go there three times. The staff was extremely unhelpful and they would not even help look for it

Nearest Walmart close to my home. Its usually messy, the restrooms are never clean, out of toilet paper, paper towels, seat covers. Produce is ok. No bags to put your tomatoes, or other small produce, They are usually fully stocked, staff sometimes dont know where things are, so I find it my myself. Its just messy. read more

Stood in line for 15 mins. She saw us the entire time as she kept glancing at the line the whole time. As soon as we were next she flipped her light off and rudely said I'm not helping you I'm closed. We told her the light was on the entire time why are you just now saying to get out of your line? She just made a stupid look at her face and said I'm not helping you. read more

Walmart Supercenter - Rude worker. Stood in the long line for 15 mins +. She turned her light off when we were next and kicked us out - Department Stores Near Me - Irvine, California

I've been to this Walmart many times during my lunch break and haven't had to wait too long to checkout - thanks to the self checkout line. Since this location is a Supercenter, it's more stocked than your average Walmart, which offers a wide selection of choices. I like that there's a grocery attached to this one, which allows me to check many items off my grocery list. I sometimes like to check out the clearance aisle, which they put off-season products marked down at super low prices. I once bought an advent calendar of dog treats for just $1, which was still good for another year. I like that the customer service line goes by pretty quickly. The manager who is on shift during lunch hour knows when to step in if the line becomes too long. Parking is very easy here since it's located in a big shopping area. read more

Don't ever use their online ordering, even for pickup. Waited 1/2 hour, didn't get stuff, then a phone call 1/2 hour to get a refund because they still charged me. read more

avoid this location as much as possible With reviews, I try my best to avoid leaving negative feedback but this time I absolutely must leave this here. Went shopping for eyebrow pencils, eyedrops, and lactaid. For the first two items mentioned they are cased up behind acrylic sliding doors that must be unlocked by an associate. Waited about 6-10 minutes after hitting the 'assistance needed' buttons a few times. I also asked the closest associate who was fulfilling online orders nearby to personally help us, if not seek someone who is willing to offer help. She said she does not have a key, and that only one key is floating around on the floor assisting other people. I understood that, and proceeded to wait a bit longer. In the beauty section, there's a posting of the store manager, Marco Jimenez, with an excerpt encouraging customers to provide feedback through the phone number listed. I have this call a ring and no one picked up. In fact, the phone number isn't connected to anyone. At this point I've noticed other guests who were in need in the same area as I was. I decided that the best thing to do was to go to the customer service area near the entrance and ask for help. By the time I came back, the first associate whom I approached somehow managed to get keys and began unlocking products for myself and others. Thank goodness she stuck around with keys because so many products were locked up. The main issue I had with my experience was at checkout. In the pictures I've included below, there are substantially large differences between the prices of the products and what they rang up for. I had to ask the associate in the self check out station to kindly adjust the prices to what they were advertised. She did not ask for the exact price, and the differences are listed on the picture of the receipt. There was a bit of annoyance when I asked her to adjust the eyebrow pencils' prices after I had scanned all four of them, but regardless she still did it. This Walmart in the past has always been a consistent and safe place to shop. I feel that the consistency has gone downhill since the least year or two. Please check your receipt to ensure you're paying the correct prices for your items. read more

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PSA!! If you want to go in-store to pick up an order that was originally a curbside pickup, DO NOT STAND IN THE CUSTOMER SERVICE LINE! Just ring the doorbell next to the unmarked door located at the back right of the customer service line read more

Terrible service. Took more than 10 minutes and three different workers and pressing the button like 17 times for somebody to actually come and unlock the Lego casing. Surrounded by blue vests and nobody seems to help. No wonder this place has such bad reviews. read more

I mean... Its Walmart guys. Come on', did you really expect a Whole Foods?? No you didn't, you're writing a review on a Walmart. So take the stick out of you know what and write an accurate review based on Walmart standards. That being said, place smelled like old cheese rather than molded rat, slipped on 5 puddles of mysteries liquid instead of 7 and when passing a scary looking family, they stared deeply into my soul rather than smell like BO and star into my soul. Also 3x more scammers in the parking lot at this one. Anyway, Walmart's not Whole foods, Target, or Outback steakhouse; so stop writing reviews as such. read more

They had everything you would ever need to drink and eat and then some...... and all at the right prices!

Easy returns. I purchased item online . I assembled it and it didn't hold air. I took a two man kayak into the store and was granted my refund immediately. Thank you so much Walmart. Bummed about the kayak.. read more

I have been shopping at this Walmart for 3 years now, but today I faced a really bad and discriminatory experience. The person who checks the receipt at the gate (His name was Jorge) disrespected me by sarcastically asking "did you get what you need or did you get more than what you need" while casually looking at my receipt. He did not even bother looking at all the items and comparing it with the receipt. I felt really angered as he almost treated me like a criminal. I have been a regular customer at this Walmart and have done countless self checkouts! Management should take this seriously and take disciplinary action against this employee named Jorge (he is a part of asset prevention who checks receipts at the gate). I am also going to raise a formal complaint with Walmart regarding what felt like a racially motivated incident. read more

Just dealt with an exceptional employee named Claude. What a LOVELY man!! He was so helpful and friendly. A hard working man with a great attitude and friendly personality. read more

So I have been to, maybe, a half dozen Walmarts in my life (including one in Canada). It just isn't high on the list of where I shop. But Walmart had a deal on a soundbar that was way cheaper than anywhere else, and it was in stock, and this is Irvine, so what could go wrong? Fist, let me get this out of the way, but the 'People of Walmart' seem to be a thing regardless of where you are. Maybe they are a bit extra elsewhere, but they are there regardless. As for the store, it was fine. Displays were everywhere and they had the soundbar I wanted, though it took a little while to find it. But it was priced $30 more than listed on Walmart's web site. The cashier at the electronics area could not get me the lower price, so I went up front. The girl who helped me was very nice, she barely glanced at my phone when I showed the price, and after quite a bit of wrestling with the registers, she was able to finally charge me the advertised price. She tried, but the POS system wasn't making it easy. Then, the dude who is supposed to remove the electronic anti-theft device had a hard time removing it. Eventually it was removed and I was on my way, maybe 15-30 minutes spent in the store longer than it should have been if it just wrung up at the right price. read more

I always love shopping here for essentials and of course items I wasn't planning on buying. I always find something in the clothing section usually and in the food section of course. I love it because of the fact that it's the store and grocery store all in one so it's a one-stop shop! The only thing that can be annoying and this was never how it was is the makeup section. You now have to press a button for help because the entire section is closed off with clear covering and only an employee can open it for you. Even fake lashes, they have it blocked off and they need to use a special magnet to open it. So if you aren't a patient person, then you can't ask for anything in this section. I love the food section because they have so many items that you want to try and are tempted to try because it's new. And even in the store overall, there's tons of items where you just want to look at everything and get everything. It is so reasonably priced here and that's why I like to come here. read more

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Earky mornings (6-7am) at this location are frustrating, to say the least. No cashiers open. Only 15-20% of the self checkout stands are available. Security is mentioning that the self checkout has become a security issue. Let's just close them All and bring in cashiers. Secondly, the locked up items in the pharmacy area are not available, there are no staff available to open them up. Not happy in Irvine. read more

Literally the WORST wall mart I have ever been to (including some I have been to in VERY small towns in Nebraska and Iowa). Every employee acts like they are understaffed jailers avoiding the inmates. tTe self checkouts seem to never be able to take cash and those working the register (only ever one open) where you have go with cash are WAY more interested in cheating with each other than getting people out of their line so it takes extra long on their constantly sticky floors. The first visits there I thought they were maybe under construction but I have been back several times (unfortunately) over the next few months and has been pretty consistent. read more

DO NOT SHOP HERE IF YOU PLAN ON PAYING WITH MONEY. They seldom have cash at the registers. They never publish this information so after you fill your cart, they tell you at the register they only take cards or debit. I suppose exposing your bank account information is worth more to them than a restocking cost when they have to put the items back. I would give this place a zero rating if I could, and I guess I am not the first one to say this. read more

Thank you to Marcos for spending time and attention to my matter while I was struggling to make a purchase (my fault Apple Pay related) and he not only helped but helped me download the Walmart App, showed me how to link up cards, and use and set me up to try to purchase through Walmart Pay from Apple Pay. While it didn't work (again on my end) I wanted to write a review to say how appreciative I truly am that way he went out of his way while being busy himself to help me, so I could leave with the items that I came for and was able to purchase. Thank you so Marcos!! You are awesome!!! helping me read more

I hope this plqce hires more employees, because I waited 25 minutes over near the alcohol area to get assistance, and I've spoke with one other person to have someone come help us. There were only two other people there. It seems like they're too busy and/or not enough staff. read more

Cashier charged us twice for several item and then told us to go to customer service to get the refund - the line for that was endless. The screens at the cash register doesn't display an itemized list either so we couldn't keep track of what was being scanned or not until after you paid, which is why we didn't realize this was happening. worse customer service I've encountered. read more

Worst experience. They shouldn't even get 1 star. I went this morning and needed something from a locked cabinet that was in the pet section. I asked a total of 4 workers for help and kept pressing the button for assistance. No one would help. The man in electronics section was so rude and was literally standing there doing nothing. I asked the lady at register for help and she said she needed a manager. He finally came and wouldn't even look or talk to me, said something to her and walked away. She got keys and complained when I told her where it was and showed her the picture. I had to walk her to the cabinet. She tried to have me go to the electronic man who was super rude to me twice already and I said no. A trip that should have been 10 minutes in and out was an hour. read more

This place is horrible, went in for just a pair of fucken lashes tell me why I was waiting 20 mins to receive em. The happy to help had the most disgusting attitude ever. Rather go to target & pay $30 cents more for the same pair of lashes. Never stepping foot here ever again. read more

Walmart Supercenter - Von karmen - Department Stores Near Me - Irvine, California

This is the second time I got the spicy mustard chicken wrap and it had plastic in the wrap I threw up after. read more

Walmart Supercenter - Department Stores Near Me - Irvine, California

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The worst Walmart I've ever been. First of all, there was unavailability of a motorized cart for the handicapped. You need more most especially if a unit or two are out of service. The check out lines, oh my gosh, it took more than 30 minutes to check out. There should be a handicapped check-out counter. Imagine the pain of standing for over 30 minutes with a spinal and back issues. read more

The WORSE Walmart I've ever been to. Customer Service lacks severely because of the way they talk to you when you ask them anything. I simply wanted my receipt from earlier this month and claim they no longer have it in their system. I tried calling the store and nobody is answering the phone. Guess their customer service is nonexistent. If I could bypass giving them a star, I would. read more

Had a gift card this lady had us waiting in line for 15 mins the guy next to her on the register helped her 6 different times and she still didn't do anything but look at us like if we can do anything on our side everyone kept asking how long it was going to take I said it was on her side not ours very EMBARRASSING!!! Maybe needs more training I blame management I was so irritated with this whole situation read more

I tried their grass fed sirloin and found it to be tougher than most beef jerky. I first cooked it at medium rare. I couldn't cut it. I than cooked it another 6 minutes. still tough as nails. waste of money read more

This is the dirtiest Walmart I've ever seen. I expected more from Irvine and drove all the way from Huntington Beach because our Walmart's photo center was down. The bathroom here hasn't been cleaned in days. Trash was all over the floor. The shelves had not been restocked in what appeared to be days also. The man at the photo center was so busy taking pictures of his display that he made me wait until he was through so that he could get my photo order. Terrible store!! read more

I usually come to this Walmart because they are the only grocery store in town that has keto bread options, unfortunately. It's always crowded and understaffed. Today, the bread in stock all had mold on them! I couldn't believe it. There were multiple packs of bread with mold, which made me not trust any of the other loafs. read more

Walmart Supercenter - Bread with mold - Department Stores Near Me - Irvine, California

Worst customer service! All of their makeup is locked behind cabinets. I wanted to buy $100 worth of makeup. I pushed the button for help. An employee showed up and said they will be right back. After 20 minutes, I left and bought nothing. I will never return here! read more

Restroom cleanliness. August 20th 1PM and many of the stalls looked like this one. Maybe the employees use other restrooms designated for them only. If not, then you would think an employee would report to management that the restrooms needed cleaned. read more

Walmart Supercenter - A dirty bathroom stall in the women's restroom at the Walmart in the Von Karman Plaza, Irvine - Department Stores Near Me - Irvine, California

Horrible customer service. 2 checkers and huge lines of people. We spent more time in line that we did shopping. Self checkout wasn't any better. NEVER AGAIN! read more

5 lanes open, and the cashiers are incredibly slow. There is definitely no urgency to get people thru. I was fifth in line and took me 43 minutes to the actual cashier!!!!! read more

Spent 30 minutes trying to call an associate to unlock the cosmetic shelves. We followed up and got shooed off by two workers before a third person decided to help us. If you must go to this location, pray that your items aren't locked behind glass. read more

Customer service is soo bad , they lock things up and take 20 mins minimum to come . You ask the associates can they call someone and they say they don't know who works there and walks off . Like can u page someone . It's the disregard for the customers that's wild to me . Like I guess I will do everything to avoid this Walmart now . read more

Why hire people if they are not gonna help? Cashier up in the front rude as hell (woman) and the dude in the electronic department ..(both actually were rude) AND NO HELP WHAT SO EVER. I asked them for help and I got was a fuck you don't talk to me. Pay them better or hire better people. Plain and simple I hope you guys review the 2 dude in the electronic department. Seriously. And also STOP PUTTING BUGS IN YOUR MEATS. read more