The five star review is for a specific employee, Annamarie. We had came in the last thirty minutes before they closed so we had a whole cart full when we proceeded to checkout which was around 6 minutes after they closed. We felt really bad for having to hold her back from closing but she was kind enough to ring us up and told us it was okay. Just for that it's a 5 stars, most people would've had an attitude, which would've been understandable but she was sweet enough to help us. Other than that, the store shelves were pretty empty probably because they were stocking. read more

It took 25 minutes for an employee to respond & unlock a glass enclosure to buy inexpensive throw away men's razors. This Kietzke Lane Wal-Mart grocery was poorly stocked and the store's aisles were cluttered with merchandise & unused shopping carts. Fortunately, there are 5 Wal-Mart stores in Reno/Sparks & the other 4 are not managed as poorly as this outlet. read more

The store was clean and well stocked. I found the items on my list easily. The employees were friendly and helpful. I was waiting in a fairly long line, the new check stand opened up. The cashier was friendly and professional. This is a great neighborhood store. read more

I recently shopped at this Walmart and had a mixed experience. On the positive side, the cashier was very friendly and helpful, and I appreciated the affordable prices and good selection of items. However, I was disappointed that there were no self-checkout options available. Self-checkout is much more convenient for me, especially when I'm in a hurry or only have a few items. Not having that option made the process slower and less efficient. I was also frustrated that certain items, like formula, are locked up and have to be escorted to the front by an employee. While I understand the need for security, it makes the shopping experience less convenient and adds extra wait time. Overall, the staff and prices were great, but the lack of self-checkout and the locked items made the experience less convenient than I would have liked. read more

Walmart Supercenter - Checkout - Department Stores Near Me - Reno, Nevada

This review is for my cashier, Jim. He was very kind, sweet, and attentive. It is a shame in this economy that seniors have to work, but he seems to enjoy his work. He is very kind and talkative, and made the shopping experience enjoyable. Much love to Jim! read more

Make it persuasive I have always been a loyal shopper at this store and pharmacy, but my recent experience has left me deeply disappointed. Yesterday, I bought a box of ice cream cones, and when we opened it at home, my daughter discovered that several cones were missing. We threw away the remaining cones because they had been tampered with. After keeping my receipt, I attempted to call the store three times, but I could not get through. I then contacted Sam's Club, which informed me that they do not accept perishables as returns but instructed me to bring in my receipt for resolution. I visited Walmart last night with my receipt and explained the situation to the store manager, "Sabrina". I was shocked... she was extremely rude and disrespectful, treating me as if I was wrong and was attempting to steal ice cream!! She had a horrible attitude; it was almost as if she enjoyed being "bitchy and in charge"! She acted like I was in the wrong! She was confrontational, and she insisted on having the actual cones returned, claiming the receipt was inadequate while also stating their policies are different from those at Sam's Club. I am a senior, a licensed Social Worker, and have been a Top Producing Reno Realtor for 30 years! I definitely do not need to swindle or steal 8 ice cream cones from Walmart. All she had to do was make a wrong right. Due to this ridiculous experience, I am deciding to transfer my prescriptions from this store and will not return in the future. I plan to file an ethics complaint regarding this incident, as no one should ever be treated in such a demeaning manner. This was an innocent situation that warranted a far more understanding response. read more

We shopped at Walmart the other and while the store was full of shoppers, the was a little bit in disarray, the atmosphere wasn't chaotic; in fact, it was surprisingly calm. There were so many employees restocking shelves, directing shoppers to open registers or answering general questions from customers. The young lady that rang up our purchases was earnestly polite which made our overall shopping experience pleasant. read more

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Generally well stocked. I am greeted when I arrive and when I depart. Lower prices than other stores and obviously a huge selection. I visit here to save some $. read more

Walmart Supercenter - S'more pops anyone - Department Stores Near Me - Reno, Nevada

When Walmart feels like Safeway + Target in one! Definitely a super center! Such a large store! Very clean and quiet... Employees are stocking and rearranging at night but are very quiet, organized and do not take up the entire aisle nor inconvenience the customers like other locations that block up the aisle and inconvenience the customers when stocking... it's giving Target vibes! Keep up the good work! read more

This walmart has rats,I have never seen rats in a Walmart before the rats were especially near the vegetable section,if there is bite marks then u know why.also customer service was extremely BAD.dont waste ur time here.save ur money. read more

This place sucks. Employees actively avoid trying to help you. They literally turn and run the other way when you walk toward them. All either say they don't know or can't help and will try to pass you off to another employee by having you wait for someone else and then no one else shows up. Never seen a more collective effort of people trying not to do their jobs. read more

This Walmart is so bad that they have security and Reno police posted here Monday through Friday, still no self check out still no cashiers still long lines, not only that but they still check receipts but 100% racially profile. Bill pay services are never available, they have new Asset protection who harass and threaten customers who are in line or around the store. I'd avoid this store they will double charge you for items and claim they never did I also had a cashier recently steal my cash change back and the store refused to pay me back. read more

Walmart Supercenter - a view of the store's shelves - Department Stores Near Me - Reno, Nevada

I got the things I needed, but the inventory's been on a decline into disarray for the past few years. Common amenities like changing rooms and restrooms are often inaccessible, and items especially clothing are often disorganized with wrong size tags and placements (though I fault the customer for this more likely). I've been dropping by this Walmart on and off for about 10 years and it def feels like a decline over time. Oh wells, at least things are cheap? read more

So... I've never really shopped at Walmart in general. Usually in the past, and in other places I've lived, I've always shopped at Target. You know, clean well lit and really well priced items. But lately it's been kind of a no,no to shop there for "reasons". I usually abide because I really only want to give my money to companies that are community aware and are kind to their employees. But most of all don't impede in the political landscape and try to step on people's rights. You know... like hobby lobby. I won't shop there anymore either. Where was I? Oh yeah! So if you Yelp all the Walmart stores in the Reno area they all hover around the two star ratings. Shopping for food is the only thing that is not lacking here. Very cost effective compared to other stores. But since the uproar over Target stores DEI policies and drop in sales and customer loyalty they have become very competitive. Also: unlike Walmart... Items are not locked up. There are no "asset management" patrols in the stores making shoppers feel uncomfortable and the prices are better than Walmart. The stores are clean and organized. I'm not saying go and shop at target instead of Walmart. I'm saying: I'm not shopping at Walmart myself. It's not a pleasant place to shop at all. read more

This review is dedicated to JJ and Will. 2 walamart workers that went the extra mile to help us get our grill assembled and ready at the same day. A lot of people say bad things about this store, but there is still great workers that do indeed go out of their way to make things happen. We were very happy to get the grill of our choice and to have it ready within a couple of hours. We also wanted to say thank you to the guy that actually put it together. He also assembles bikes. Thank you guys!!! read more

Shout out to Rosita for safe guarding Walmart exit. Oct 31, 2023 around 3PM one dude tried to steal a luggage and wearing an unpaid jacket. Rosita jumped into action, confronting the thief and didn't back down even though she was pushed real hard. It happened in less than a second and I'm more concerned with Rosita above anything else. She definitely take pride of her work, she pray and hope that people would come to their moral and stop stealing. read more

Walmart Supercenter - Rosita safe guarding the door - Department Stores Near Me - Reno, Nevada

Every single time I've gone to this Walmart I've been approached in the parking lot. Today I parked and almost immediately a woman came up to my window and opened her sign. I waved her away and not even a minute later she was at my passenger window doing the same thing. I watched the security check all the cars parked in handicap for their placards but he really should be keeping these people away from shoppers. It's unpleasant and I didn't even want to get out of my car. If I didn't need to pick up a cake I wouldn't have been there. I had to get a cake from there because their bakery was the only one that actually answered the phone to ensure they had the stuff to actually make the cake. read more

This Walmart does exactly what it needs to do. I see so many negative reviews but nobody wants to leave a positive review saying they got the stuff they needed and everything was good. That happens on every single one of my trips and if something goes wrong or if I needed to return something, they've always made it right with me. I always shop at Walmart and anyone was traveling through this one I would recommend compared to the one near the Gsr read more

Worst Walmart experience ever! In between our inclement weather, I needed to make a quick run to pick up groceries to restock the kitchen shelves in preparation for our next storm. Every functional shopping cart was in use and the only ones left had locked wheels. What a fiasco! I grabbed one and it was the loudest, most uneven ride I could possibly experience. Makes your shopping experience a most grumpy one at that. I made the best of it, and got a lot of attention. Made me chuckle on the inside. Luckily Walmart had everything I needed, hence the 2 starts, but this Kietzke Walmart probably won't be one I would voluntarily frequent. read more

They Have everything unorganized I tried to get some jeans, but they didn't have a tag on it you would expect it has the price in the technology. read more

Very disappointed in this store. I purchased a vacuum to be delivered from this location and they claim it's out of stock but do not reach out to see if I want a substitution. Then, I order a different vacuum for delivery which came severely cracked, missing the charging cable, in an obviously resealed box that was probably a returned item. How hard does it have to be to get a vacuum? I ordered my last vacuum to be shipped from Walmart.com and the delivery person dropped it outside of my locked apartment building instead of taking it inside to the parcel locker and it was stolen. This shouldn't be so hard. read more

Made appointment online for the spouse to get his vaccine. A long line before we arrived, but they are fast going . Lucked out on my finding the girl dogs dog food. Also snagged the little ice cream cakes by Friendly. read more

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I'm updating my review to reflect the improvement in expiration dates. I guess I wasn't the only one who was concerned about this issue. Now my concern is the ice cream freezers. Too many of the containers have partially melted ice cream. This is the only store I have this problem with. read more

Auto Center broke the key to my car when I got two tires replaced. The Team Lead had the audacity to blame me saying I knew it was in a condition to break. It is one thing to damage customers property, but to turn it back on them? Terrible customer service from this place and recommend going elsewhere. I'll be filing a complaint with their Customer Service as it'll be a few hundred dollars to replace. read more

Walmart Supercenter - Department Stores Near Me - Reno, Nevada

It takes too long to obtain the product(s) you are looking for as most everything you normally use daily is locked up! I spent an additional 30 minutes waiting for an assistant to help me get eyedrops, razors, etc. I can't waste my time here waiting for help. Unless I have a associate follow me around the store, I won't shop here again. My guess, this walmart will close. read more

This part of my normal itinerary for goods and groceries, this is a good location to shop

Money services is slow and non efficient, it's bad for business and I won't be returning to this Walmart, the line is outrageous and the employees don't provide any recognition of the long line of customers supporting the huge company.... You guys could do better read more

I came here to share my experience with this specific Walmart. This happened to me yesterday: I went with my wife to buy some things for our home around 7 p.m., and between loading the car and rushing to get back home, we didn't realize we had forgotten our wallets -- with our IDs, cash, and many important documents. Around 11 p.m., we were desperately searching everywhere for our wallets, but they were nowhere to be found. So we decided to go back to Walmart to see if by any chance we had dropped them there, and sure enough, they were there. I'm truly grateful to the staff who work at this Walmart for being such honest people and for keeping an eye on items that we sometimes forget in a rush. This has always been my go-to Walmart, but now, after such a positive experience, I invite everyone to visit this specific location read more

I have a love hate relationship with this Wally World location. First, I go here most often because I feel like out of all the Wallys in Reno/Sparks area this is the most stocked. It could also be because it is one of the busiest so they try to keep up with inventory, which is great! Second, due to the location it can get uber busy here after the typical office/work hours. Even picking up online orders--to save time--can have you waiting for at least 20 minutes. I suppose though that is better than going in and walking around the store for my items during their peak hours. The dilemna of coming in or making an online order to pickup in a Wally is always apparent every time I visit this location LOL! But hey, if you want your online order for pickup to be almost complete then this is best location that I found among all of the Wallys. It sucks when half of my groceries is available at let's say E 2nd which is closest to our home, then the other half at W 7th LOL! read more

called to get an update on Pokémon cards for Christmas shopping for the kids and as soon as I mention Pokémon asked what days the vendors usually show up to put things up so I can make sure to get the kiddos some and they just hung up on me and then put my phone number on a personals company blacklist. read more

Least helpful walmart in all of Reno. Don't bother asking for anything, they will send you to customer service instead of calling for help. Customer service won't even be around. Hey don't worry though, they do a fantastic job standing there doing absolutely nothing. Go elsewhere. This one sucks. read more

With regard to Walmart Supercenter #2189, Kietzke Lane. Reno, NV Calling the store? Service absolutely terrible!! I needed to check on price and availability of a replacement automobile battery. The auto service extension is (775) 829-4413. Called the number more than 3 times. Initially the auto answer machine picks up stating thanks for calling. Then the phone rings until the constant ringing annoys someone who picks up and then hangs up. This lack of client service needs to be addressed. What this indicates is management could care less to client issues. If this store only desires walk-in or online sales, then disconnect any and all phones that customers can call. If you require automotive services, recommend going elsewhere. read more

Expect to wait 30+ minutes for a pick up order even if you're on time and watch several people come and go even though you were there first. Not sure how they determine when the order will be ready but it's incredibly inaccurate. Hopefully you don't have anything else to do after this because they won't answer the phone either. read more

OK so the one star rating stands. I picked up several flower basket outside to garden section today. Of course, there were no carts available in the area, so I figured I'd check out in the garden center. After lugging my purchases across the outdoor center to inside, I discovered the registers were closed. I was advised to lug my purchases to the front of the store for checkout. Now mind you, during this whole conversation no one offered, and there were 3 Walmart associates near me, to even find me a cart to put my hanging baskets in to get them to the front of the store for check out. I should know by now customer service is a four letter word at Walmart as I am continually disappointed when I expect any focus on customer needs or any intelligent thought on the part of Walmart associates. read more

It's a Walmart. But not all Walmarts are equal. For instance this one things organized and things are on the shelf that is everywhere on the floor. The fitting room is also open as well. One thing I do like is that there are a lot of registers open and you can check out really really really really really really fast. read more

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Our car battery died and it was an year old with an two year warranty! The wonderful associates, Wayne (automotive) and Dana (front end team leader) help us out!! Thank you read more

Went to go get hair dye and some friendly associate named Coby helped us out, give Coby a promotion he deserves a promotion, matter a fact, make him management. Yours Truly, Alexa, Yesenia, Selina read more

This store is garbage. Hardly EVER a grocery cart in the front of the store, I have to go hunt one on my own .. hoping it's not "locked" and will wheel into the store without too much hassle. Today, as I was about to do the self check out and about to spend $263, a worker approached me and insisted since I had more than 15 items, I "HAD" to use a live person and can't do the self check. I pushed back and said I didn't want to, there were no signs saying I can't use the self check. I have gotten to like the self check out and can manage them with very little need for a human to come clear the error. I work much faster than the human, even with produce - so yes I like using the self check out and now you're taking them away ? But yet - still want to stop me on the way out of the store because you want to see my receipt ? RIDICULOUS ! read more

I am always quick to put down Walmart, but yesterday they earned a great review. We had terrible weather here in Reno the last few days. The roads were barely drivable. For a few reasons, I had to get items delivered from Walmart. I actually ordered 3 diff shops, and had everything delivered each time. HUGE shout to Walmart, as well as their delivery services, DoorDash and UberEats. ALL came through for me, 100%. The last item was very important, and my entire project was over if Walmart and/or their respective delivery service fell through. However, my last driver showed up on time (between 8-9pm) in scary weather I wouldn't want to drive in. Thanks Walmart/DoorDash/UberEats. You saved my life on Dec 27! I highly recommend Walmart and especially their delivery service! read more

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I've been to many Walmarts and include several dozen visits to this one. With the exception of the pharmacy which has treated me very professionally, this one is noticeably inferior to those others. Being a big store, I often need assistance finding what I want. Here in particular, the staff is ill-equipped to answer me. I often have to speak to three or more folks to find something and often then give up. There seems to be a lack of store knowledge, difficulty in communicating English, or a general surliness. I might tend to blame this on a difficult local neighborhood labor market, but I don't find such poor customer service at any of the other big retailers nearby. Secondly, there is usually stock, trash, and debris blocking several aisles virtually every time I visit. This is unacceptable and wonder why management has allowed this situation to persist for several years -- easily my worst Walmart experience! read more