I purchased a mattress through Walmart Marketplace that was advertised with a 10-year warranty. After approximately two years, the mattress developed a significant defect. I contacted the seller, the manufacturer, and Walmart customer service multiple times seeking assistance. While Walmart representatives were courteous, the platform ultimately provided very limited support once the dispute involved a third-party seller. The seller stated that it could not identify the product, and the manufacturer stated that it could not process the warranty claim without additional product information. As a result, despite having proof of purchase and documentation of the defect, I was unable to obtain warranty service for a product sold with a 10-year warranty. My concern is that consumers rely on Walmart Marketplace as a trusted platform. When products with long-term warranties are sold through the platform, there should be a practical way for customers to obtain warranty support when problems arise. Unfortunately, that was not my experience. read more

I needed a battery today so I went to Walmart because they have good prices. That dept. closed at 7pm. Thank you to the worker that was gracious enough to stop and answer my questions regarding their hours. I then proceeded to the paint department to get some spackle. Once I got to the register the cashier had no customer service skills. She gave no greeting. She didn't tell me the total. She never said a word. I know that people are people and sometimes you may be going thru things but it is still important to give good customer service. That is one aspect of your work responsibilities. Hopefully, management will see this review and just remind the staff the importance of good customer service. When spending your money you just want to be acknowledged and treated with respect. read more

Walmart - Department Stores Near Me - Torrance, California

Unfortunately, this is the closest and biggest Walmart near me. Parking lot is always a mess as well. Carts everywhere in spaces and trash in every row. Products are fine, the workers/customer service will never improve. We waited about 30 minutes for someone to come and open the locked up areas. After constantly pushing the button for a worker, we were about to leave until we saw a worker and asked for them to open for us. The employees need training or something for them to acknowledge customers. They look at you like you got bed hair and almost never want to help. At self checkout, only 2 out of the 6 machines were working. There was a line as well, so it took a while. The machines only take card, and 99% of the time it doesn't read my tap. I honestly dread coming back because Walmart has products no where else does. Only reason being products are locked up behind gates and NEED a employee to open them. read more

So many personal care items locked up - you press the button for assistance and then it takes At Minimum, 15 minutes for them to help you. Theyll pass by you, make eye contact, wont say anything until you speak first and ask for help - then theyll say they're helping someone else. Majority of the workers seem miserable. Parking lot is large, easy to find parking. Pharmacy is good. Registers often take a long time. read more

The good: This Walmart is massive! In their garden center, they had giant outdoor 11 x 8' rugs for $20 on clearance! I got my Christmas tree here for an affordable price as well as food items that I haven't seen elsewhere (like princess string cheese). They had super cute kids bikes here that had seats for kids to put and buckle their dolls. Their holiday section is great! Their hours are great (6AM-11PM). My mom got lots of kids' clothes from here for great prices. I like this place better than the other Walmart in Torrance since it is bigger (rather than having a separate Walmart Neighborhood market). The bad: Their garden center mostly had bikes and Christmas stuff rather than plants. The interesting: They have an auto-care center as well. read more

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Ordered item online, said it was in stock, through their app scheduled pick up at the store, followed all their instructions, still waited over an hour and a half to get order. Terribly run at this store. read more

Horrible horrible customer service in store and online. They did not take it back because it was not in the original box after over 30 days of purchase. give me my money back.. read more

Walmart - I think this last a little bit over 30 days I tried returning back to Walmart in store at the Torrance location they did not take it back. - Department Stores Near Me - Torrance, California

Great products great prices horrible customer service rude employees no managers anywhere to be found I walked out leaving a cart with $300 worth of stuff that I wanted to buy and I walked out because I couldn't find the person that had the key to get an auto freshener, you know those little Christmas tree looking things, they lost $300 because no one had a key to buy a $3 air freshener. I looked high and low no managers on the floor no managers at the checkout. Oh but they have a person who's sole purpose is to check people's receipts on the way out but no one to help people who want to spend money only people to keep thieves at Bay. Awful store awful people great products great prices I guess online is the only resort I have now because this place is the pits I only gave it one star because it won't let you give zero or negative stars because this place is a negative five stars! read more

Kind of unbelievable how terrible this Walmart is. Sold me the wrong car battery. When I returned it 10 days later the battery tested as a fail so clearly they sold me a dead battery. Waited at Auto for 10 minutes for someone to show up and nothing. Asked passing employees if they could call someone and they literally made a point to ignore me and kept walking. AVOID AT ALL COSTS - not worth it! read more

This is one of the worst Walmarts I've been to. The staff is walking around the store talking on their phones with their friends and not paying attention to the customers. The lady at self check out made me wait while she was on her phone just standing at by the entrance of self check out. Very unprofessional. I will never come back to this location. read more

Quick stop on our way to SD. Bought some snacks and walked around a bit. Busy store early in the store.quick in and out as a lot of registers open. read more

Walmart - Department Stores Near Me - Torrance, California

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Had 10 employees walk by as I need assistance and asked everyone for help not one bothered to do their job. Then the last employee finally cursed at me because I said I couldn't wait all day for help. This is the worse Walmart and now I remember why I stopped shopping at this company. read more

This place has gotten a lot better since my last review. I come here all the time, it's the closest location to me. I come here for everything; toiletries, household items, car items, clothes, food, money order, and returns. They are pretty quick with stocking items but quickly remove them for the next holiday. Just overall crowded as usual. But their self-checkout line has been very useful. The lady that's been working here for a long time is very nice and sweet. read more

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The only positive thing I can say about Walmart is there low price. This Walmart Curbside Pickup system is garbage! The last three times I used the Walmart curbside pickup system, I ended up having to go inside the store and pick up my order. read more

I recommend their auto center. Just got a battery installed in this holiday weekend. Fast, friendly service from Vincent and Darwin.

On May 4 th I purchased a car battery. And went to pick up the battery. I was made to wait for a hour because no one was at the automotive area. Finally someone came and I told him I don't want this battery. He said he would cancel the order and Walmart would refund me my money. Well I got my credit card bill and Walmart charge was still on my bill. I called and chatted with Walmart ai and I was advised to start a refund. I kept telling the ai I never took possession of the battery. On the refunds link it said I can write a description that I didn't take possession of the battery. I did what Walmart said to do. I can't get in touch with a person. I will never shop at Walmart. You all shouldn't shop there either. Don't waist your time and patience. Shop at Costco. I will never go back to Walmart. read more

I truly avoid this store whenever I can. The parking lot is always a mess, trash everywhere. People unbox merchandise and then leave the box & trash in the parking lot. Who does that? Pigs? I did find some Wicked merchandise, just 3 items. When I asked an employee, she showed me a rack that had nothing but S and XS. She said "that's it." Luckily I didn't believe her and I looked through several other racks. Wicked Items were mixed with Christmas items, Snoopy, Grinch, etc. I was lucky to find something - hooray. Looked for some other things. Packages were ripped open, etc. I needed to leave. And this was all before 10AM!!! Ok, bye. read more

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Bad review is for Walmart tire center and the Auto center in general: First bad experience involved a Latino cashier (Walmart Associate in the Auto Center department) with a name tag that read "SHAUN." His race/ethnicity is revealed for identity purposes. When I arrived in Auto Center, no one was behind checkout station. Funny part is I pressed the button on the credit/debit card machine that said "press here for assistance." Yet it took 2 presses and about 12 minutes for someone to come out, despite the tons of Walmart employees roaming that whole Auto Center checkout section. Not just order pickers. Folks who worked in Auto Center. I was saying to myself: "If I were a criminal and I walked out Auto Center exit with a cheap candy bar, I guarantee that I would've been tackled immediately by no less than ten Walmart employees in that section. Yet no one could see me waiting on associate?" I came in to purchase a battery that was clearly priced on the website for $139. I even scanned the barcode. It showed the same price. Yet it had a different price of $144 for in store. Ive had this issue at other Walmarts. They honored online price after taking my word or checking their Walmart app. Also, if you check Walmart price match policies, it clearly says: "For items purchased in a Walmart U.S. store, we will match the price of the identical item advertised on Walmart.com." It also says: "The customer must inform the Walmart associate of the price at the time of checkout. The identical item (i.e., size, model, quantity, brand, or color, etc.) must be currently in-stock and available to purchase on Walmart.com at the time the Price Match is requested. I adhered to those policies. However, this "SHAUN" guy gave me a hard time and said "We don't do that. You have to order it online." Which is the most ignorant crap he could've said. I didn't argue with him. I just bought the battery for his price. I couldn't wait to leave this negative review. This guy lied, just to prevent me from paying merely $5 less . Also, my core was right next to the new battery. The "SHAUN" guy asked me if I wanted to leave the core here. I said to my self, "this guy thinks that I just carried this 46 lb battery in this store just to take it back?" At any rate, a lightning bulb in his brain lit up and I got my $15 core charge deducted from total. Paid for battery and left. The "SHAUN" guy never said thanks or anything else that normal Walmart associates would say after completing a successful transaction. That was Today. That sealed the deal for a 1 star review. I swear. Previously, I ordered 4 tires for my moms on Walmart's website. Had them shipped to this Walmart tire center. When I placed order, I also scheduled their installation service. Tires were prepaid. Install service was to be paid upon receipt. Appointment was scheduled. 2 hours before appointment, this Walmart tire location canceled installation and changed order to pick up. Reason listed is they didn't have tires available. Order status changed to "delayed." A day later, a Walmart website email confirmed pick up availability. I called Walmart tire center. They rarely answer the phone. So I had to call them on 5 different occasions on the same day to get someone to answer. A person answer and scheduled an appointment for next week. Which was 3 days before tire order would've been canceled due to non pick up. I agreed. Went to scheduled appointment. They claimed they can only find 3 tires. After waiting 30-35 minutes passed appointment time, they came out and told me that the 4th tire is still in transit. They told me to come back in a few days, which would've been passed the order pick up date. I explained that info to their representative. They told me to come back a day before pick up date. But couldn't confirm that the 4th tire would be in stock. They didn't even have the ability to track the 4th tire. That same day, I left and got some brand new tires from a small tire shop down the street. Like most say, if you order tires from Walmart's website, have them shipped to your house or a friend's. Then take them to a tire shop and have them mounted/balanced/installed. My Walmart website order was canceled as I never went back to pick up tires. read more

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Will not come back again. Drove 10 mile became online they said they had it. Could not find it. Could not find a Clerk to help look for it with me. Even the Lottery machines (2) were broken. It wasted my time entirely, except to confirm that I will not be back. Online should give a specific location (like Home Depot). Do not lire me to the store to tell you can have tomorrow. read more

Popped into Walmart on vacation for a few essentials. Had trouble finding some food items and Andrew helped me. I had additional question and Leo came to the rescue. While this location didn't carry the things I needed, we did buy some items before heading to another store. read more

Why have a phone for customers to call to ask questions and no one never answers. Makes no sense to call numerous time to get a recording. No matter what time or day read more

3 employees hanging out behind the electronics counter. I ask one where I can find blank CDs, he shows me the case but says he will come right back, never comes back. I ask another lady if she can help me, she says she can open the case but can't ring me up because she doesn't work in that department. She tells the 3rd employee to help me and leaves, but the third employee says she can't ring me up because she doesn't have codes to work the register and that I need to wait for someone who can work the register, she also takes the CDs and case so I can't try to buy them in the front, she also doesn't call anyone to help me. A 4th employee shows up from break 10 mins later and finally is able to get the cds from the 3rd employee and ring me up. 20 minutes total just waiting to buy something while 4 total employees who have no idea what they're doing figure out how to help a customer. Nice. read more

I would have given Walmart 3 stars, it's an average Walmart with a very good selection. The prices are good or ok, it did feel like much better deals Target. The only problem was that at the self checkout it literally smelled like poop. Not sure if someone needed to change their baby or whatever, but it was terrible. read more

The store is well stocked and arranged to the best of the employees an ability. It's just hard for them to keep it organized when people put items randomly in the store instead of where they originally grabbed it. Another drawback is the lack of open registers. The lines are long and people get frustrated and leave their carts in the line. read more

Just rude and can't even get in touch with management nor hr! I can get 4 new tires from somewhere else just wanted to come here cause it's close to home and job! Also you get a warranty! But I'll go to another Walmart where I know customer service is better and don't have no issues spending my money somewhere else! Professionalism is poor, customer service poor! read more

Probably one of the most worst experiences of my life. Actually, not probably. It is one of the worst experiences. I don't blame it on the workers as much as I blame it on the management and facilities. There is a lack of urgency on the service side, as well as lack of clarity. I received several reminders of my appointment for today. I purchased my tires in advance, which then were shipped to the location of my appointment. I arrived 15 minutes before my appointment and parked my car. I entered into the auto center and waited to speak with the service counter. After waiting approximately 10 minutes for him to get through the customer in front of me, he let me know that all I needed to do was pull up to the bay and wait for someone to come to my car. A little frustrated. However, I get into my car and pull up to the bay, to only wait for another 10 minutes for someone to acknowledge me. This, of course, is after I flagged someone down to help me. It has nearly been over two hours later, and I am still waiting for my car to get four tires replaced. During this time, I was able to shop the store, which needs cleaning and attention. Several of the employees are standing around talking to each other rather than helping the customers around them. Even when entering and standing by the customer service desk, the banter between the two employees was incredibly unprofessional. It is sad to say that I do not recommend this place at all? Take advantage of the pick up or delivery service but I do not recommend anyone going inside or the tire service, considering how slow it is. read more

The worst customer service ever! Cash service was closed before 6pm. I had to come back before 9am but was told it would not open till 10am. Now I came back at 2pm and it won't back up the service due to their breaks! Then when is it open?! The day before I went 2 different Walmart but couldn't get the service I needed. Then next day, I came twice and still can't get the service! Never come here again. read more

This is a criticism of Walmart - both at the corporate level and at the store level. I needed an item. I looked online and found that Walmart had the product I was looking for - and for an acceptable price. I also confirmed that (to the best of the data base's knowledge) the item was in stock, in store. (Another important detail: The Walmart*com website stated that the order, if purchased via online shopping, would be sold and fulfilled by Walmart - not a third party selling on the Walmart marketplace.) When I went to the store, the price on the shelf was different than the price stated online; it was a little higher. I questioned the cashier about this, but they didn't have an explanation, and they didn't offer to do anything about it. I had something similar happen at Target. Do you know what the Target cashier did? Using our respective mobile devices, we verified the price, as listed on Target*com. Once verified, the cashier matched the lower price posted on the Target*com website. Question to corporate management: Why is it prices stated online might not correspond to the prices posted in store, on the shelf? Question to store management: Why are you not empowering your employees to address and resolve this type of discrepancy? read more

We went to return toy but lady at customer service was sloooww and long line she look tired like fatigue wish wallMart can make easier to return and no put slow worker and she was only one there read more

Walmart - WallMart - Department Stores Near Me - Torrance, California

I highly recommend that you don't do business with this company. I purchased tires and installation. I had to wait almost 2 weeks for an available appointment time. The morning of my installation day they called me and told me that they don't have anyone to install my tires. When I asked for a full refund, they only gave me a refund for the installation cost. $600 down the drain. read more

This Walmart doesn't have great customer service. There are way to many online shoppers with huge carts, and is difficult to get through the isles. There is generally no one walking the floors to provide customer assistance. If I were the manager I'd hire people to guide the shoppers to buy groceries and merchandise read more

If there was a -10 I would give them a -100. On Monday, November 10, 2024 I show up at the store to make an appointment for an oil change and tire rotation. My appointment is Monday, November 11, 2024 at 4:30 pm I show up 30 minutes early and make sure to inform that I am there (there was only one car in front of me). I also inform that I have a tire rotation appointment at 6 pm. They started working on my car at 4:53 pm, at 5:50 pm I try to talk to the supervisor because I realize that they just have my car there and no one works on it ‍ and he ignores me, I tell him the problem and he continues to ignore me and doesn't answer anything. Definitely a -100 for the Walmart Automotive Service Center. And the red-haired supervisor should go to school for good manners and customer service. read more

Walmart - Appointment times - Department Stores Near Me - Torrance, California

Waited for 20 minutes for someone to help me out with a new battery. No one seem to care about the customers. Other customers had the same problem. Management all left at 1900 hours. The service was horrible. Do not shop at this Walmart! read more

Nobody's in line at the Walmart oil change, but they cannot take anybody if you don't have an appointment I've been going to Walmart for oil changes for years. I've never deal with that ever. Not one worker working, but you can't do an oil change not one person in line the manager of this place needs to get fired read more

Terrible experience, service , employees are super rude , asked three workers about something that I needed, they act like they don't have a clue and looked like they just came first day at work. Certain areas are super messy and dirty . I hope this company elevates their quality in every aspect. read more

I know this is Walmart, but the cashier was just so rude! LaTonya was very rude. They charges $.10 per bag and I was wanting to pay the $.10 but she only gave me one bag and I had to walk out with the rest of the stuff in my hand.... Smh read more

All store associates need to know how to process "Tax Exempt" Customers... Basically this store is the epitome of DEI and Discrimination if they don't know how to do things.... They will make rules and regulations just to send you away.... And not help you.... They lie which is typical... when ask for a manager... they make it up... and when confronted.... Nobody knows the Fake Managers Name.... I will say.... Once I called the Ethics line to file a complaint.... They took it very seriously... if you want good service don't go to a Walmart in the Inner City... Too many DEI people... read more

"Feels like this Walmart has outgrown caring about individual customers. I've waited countless times with no attention--one person clearly doesn't matter here." read more

I have a big issues with the oil change service they are not doing they job 2 months ago I went to get a oil change I actually bought my own oil to changes which was 5 quarts everything seem to go well they gave me a sticker and on my dash board it showed it was at 100%. This is when the tricky part come in so today I decided to change my own oil cause it was telling I needed a oil change I went and bought another 5 quarts as I was changing my oil it's was super black and it was like 2 gallons of dirty oil so that means Walmart never changed my oil they just added to it and I was not watching.... They are charging people n not changing they oil Walmart services is a scam read more

Walmart - Department Stores Near Me - Torrance, California

This is usually the worst place on planet earth but DOTTIE in customer service was a light amongst the darkness. She helped me get my return done smoothly and I was able to get out of there and hopefully never return again, but if I do come back, it would be because of her. read more