It was great and close to my home ./ Staff are nice and…read moreefficient. My kids have been coming here for a while. Will recommend this office.

Careful for hidden fees. I was charged for photography and severed informed of this service being…read moreperformed. I was told they not only save "eyes but also lives" that's why it was done.

I've been going to Vision Works since 2005. They always give you personal attention. A nice…read moreselection of glasses that are reasonable. Top notch service. Ten stars.

My husband and I both went to fill our eyeglass prescriptions. Connie the clerk was great. Connie…read moreand Hannah, the manager, were a great help, in assisting us with everything. They were friendly and professional. We had a really nice experience at Visionworks #243 Jean & Roberto M.

I've been going to Dr. Rhea for over 10 years now and have always been met with attention and…read morekindness from the staff and Dr. Rhea. Couldn't recommend this practice more!

WORST CUSTOMER SERVICE! I would not recommend this office. The staff is rude, and orders are not…read morebeing placed when requested. I have had to repeatedly call for updates, only to find that nothing has been done. Because of this experience, I will be taking my daughter elsewhere. Dr. Rhea is wonderful, but I hope he takes a closer look at the level of customer service being provided. The employees answering the phones and handling orders have been unprofessional, dismissive, and at times have displayed an arrogant attitude. Patients deserve better communication and follow-through.

Love Pearle Vision. Both optometrists are awesome and I'm so glad I switched to this eye office 2…read moreyears ago. They are consistent, good customer service and welcome my children! I will continue my family's care here because we are always pleased. Literally my entire house wears glasses or contacts and I never feel that I am being taken advantage of here by prices or additional services. Love the young ladies at the front desk as well. Thanks Pearle Vision from your favorite customers.

If you or anyone you know is in need of optical services or products, come check out this…read moreplace...Pearle Vision - Pearland! I needed my eyes checked as I am getting younger (lol) and this place was near my friends house. From a very clean, organized office to a friendly staff and to top it off...really caring and knowledgeable doctor, I highly recommend them. Prices are really reasonable too. Enjoy everyone!

IT'S A SCAM!! The…read moreeye doctor was virtual and we didn't even get to speak to a real doctor. The staff was confused and told us conflicting prices--which were incredibly more than what they told us over the phone. We wasted hours at the store. All the frames they have available are incredibly cheap. Do not waste your time!!

Our child started saying she couldn't see the board at school and unfortunately, we didn't have her…read moreon our vision insurance because she's never had any issues so I decided to bring her here for her first eye exam mainly due to the commercial with the 2 pairs of glasses WITH an eye exam for $79. I set up an appointment over the phone the week prior. The man on the other end of the phone was pleasant and got us set up quickly. Upon entering, we were warmly greeted. The lady who greeted us was already working with someone and had to stop to then help us get the iPad with the medical history and whatnot set up. It appeared there were only 2 people working. All the initial tests (the puff of air one and a few others that measure your eye) were all preformed by the same lady that greeted us, Michelle. She was very friendly and patient with a kid who has never experienced those tests before. We were informed that there is no eye doctor on site, which was a shocking statement to say the least, considering we were at the "eye doctor." I wasn't sure I was comfortable with this set up but texted my husband that maybe we do this here this time and get her on our insurance for next year. The virtual eye exam was... interesting. The eye doctor was on a screen (think similar to a Zoom call). She controlled the machine that tests your vision. Unfortunately, she had a strong accent and both my child and I had a VERY hard time understanding her. She's say something and it took a few moments to process what she said. I still have mixed feelings about not having an actual doctor on site doing the exam. (I asked if any other offices did have a doctor on site and a couple do, just not this one.) Nonetheless, our daughter had a lot of fun trying on all the frames. They do have a VERY large selection. The deal going on now was 2 pairs of glasses and eye exam for $79. All the other glasses are BOGO. So my daughter found one she liked for like $119 and another that was on the 2/$79 rack. Michelle informed us that kids get the polycarbonate lenses for free and we'd just need to pay like $45 extra for some anti glare coating on the 2nd pair. But when it came time to checkout, the total was like $300-something. I was SHOCKED. Well... if you buy any of the frames other than the 2/$79, you have to pay a $100 fee to have the lenses put in. WOW! But, if you get the 2/$79, you do NOT have this additional fee... so I had my daughter go pick out another 2/$79 frame instead. (I wasn't expecting a $300-something bill.) Luckily she LOVES both her (cheap-o) frames. Both pairs were ready to be picked up within about 30 min! That was quick! We liked the hard cases and the lenses cloths that came with them. Lastly, I'm not 100% sure of the quality. While looking at them once we got home, there are areas around where the lenses meets the frame that look cheap. Hoping they hold up. I opted to not get the additional insurance for $50, considering they were only $80 to begin with. Well... can't beat the price. Even if she breaks one pair, we have a backup... and at least they weren't $400-600 pairs. Like I said, this worked for us this year and isn't a bad deal if you don't have vision insurance BUT I don't think we will return. We like to have an actual doctor looking at our eyes and answering questions we have.

I had the same experience as others with Lenscrafters here in Pearland. One of my glass lenses…read morepopped out, on a Sunday no less. Lenscrafters was open and fixed it in a couple minutes without charging me. Very grateful!!

I had a pair of glasses to be fixed and they did that in 5 minutes! Amazing customer service.read more

The staff here was nice at first but after a month of trying to figure out my glasses something…read moreswitched. It was my first time getting glasses and I felt they bullied me into purchasing something with them. They laughed in my face calling me broke and being disrespectful. The appointment with Dr brown was fine but the manager was rude and unprofessional. Will not come here again.

The ladies at the front desk were all great! Great customer service and very helpful with my…read moreprescriptions.

The staff was very racist to me and my mom. They did not greet us when we walked in even tho the…read morestore was empt. Yet, the next family that walked in was greeted and asked if they needed help (they were white). We were closely following around the Ray ban section but wasn't offered help just started at and followed. It just felt very off putting. I would not recommend this store. I have a picture of the lady that was following us around but I don't see a way for me to upload it.

I've used LensCrafters over the years and many times. Their doctors are good and they have great…read moreframe and lens options. Still, it's always seemed to me that their fulfillment is fairly slow. I've always looked the other way here because of their stores and doctors but this time....I've been waiting since 11/20 (almost 22 days) for my order to arrive. What is worse in my mind is that I had to call them to even realize there was a delay. There should be some notification to customers on the status of their glasses and especially when there are delays. What was also frustrating is that I had to suggest a potential resolution - shouldn't it be the other way around? I normally don't leave reviews much less negative ones but when you pay a fairly substantial amount for a pair of glasses and you fulfill your obligation of the transaction up front - shouldn't their be some urgency? I should say that the Assistance Store Manager has been responsive.