This office is a fucking scam. If you or your kids are looking for a new eye doctor, look…read moreelsewhere. I moved to this area 18mo ago and havent seen an eye doctor in almost 3 years. Figured I would go here as I looked up IN NETWORK providers in my area. None of what this place does is transparent. I asked for a simple updated Rx for my glasses and contacts. They scammed me into taking pupil dilation (which i told them I didnt want) only to turn around and make up some fake story about how I "might" have Astigmatism. Only to put me in trial contacts fit for Astigmatism and THEY HURT MY EYES. Clearly meaning I do not have astigmatism. LIES LIES and more LIES. So what should have been a $15 visit ended up being a $140 visit because they decided to code the charges as if I have astigmatism so they could say "look we put him in the fancy contact lenses, he just didnt like them." Oh and to top it all off, the script they gave me when I left was incomplete so when i went to order contacts at Costco a week later, they wouldnt complete the order because there was missing information. And doctors wonder why no one trusts them anymore after Covid...this is why!! Read the room Doc, maybe try giving a shit about your patients for once and not treating people like cattle you shuffle through your door so you can buy another beach house.

I would give a negative 1000if possible. My glasses delaminated in month 18. Warranty is only…read morestandard 12 months. They told me to get lost. This is only the 2nd sad panda I have given on yelp. Never going there again. And they just snapped in half. :-(

The Drs, techs/clinicians and the front desk personnel are wonderful. There seems to be a…read moredisconnect at the ppl who answer the phone not understanding how or where to transfer you and the contact lens personnel.....the latter of there two are the worst. They rush, they don't care, they don't listen...and never answer the phone. I've not had any contact with the glasses personnel but I hope you don't need contacts or have any issues with your contacts.

Had an appointment at 11:20 - still waiting to be called at 1PM…read moreUnacceptable! Not going back!!

Had an appointment today for 8:30. I arrived 15 mins early and completed all their paperwork. I…read morewas the only customer in the waiting room. Shortly after 8:30 another individual arrived (also for 8:30 appointment) and was seen immediately. At 8:40 I confirmed my appointment was indeed for 8:30, and they confirmed and checked to see what the status was, I was told they were finishing up with a previous patient and would see me shortly. A few minutes later, a gentleman arrives for his 9:00 appointment, and is immediately seen. I informed the desk that I couldn't wait any longer a was leaving, the said "no problem"... didn't offer an apology and could not care in the least... Stay away from this location.

I love my eye doctor. My daughter and I have been using them…read morefor years now, and have always had a great experience. I was involved in a very bad accident on May 8th and my eye glasses were never recovered in the wreckage. My daughter took me to my eye doctor and we explained to them what had happened and if they could replace them with the insurance I had purchased knowing that if you use the insurance to replace them that they need the broken ones. The manager ( can't remember her name ) had told me to have a seat and she would be with me as soon as she finished with her customer. When she called me over to her workstation she explained that the Oakley frames I had purchased had been discontinued. She then told me that I could pick any Oakley frames I wanted and she would replace my glasses. In about a week I was notified that my glasses were in, and a perfect fit. That is EXCELLENT CUSTOMER SERVICE, and I would definitely recommend MY EYE DOCTOR in Gastonia to anyone.

I've had mixed experiences here, but my last visit crossed a line. I was two minutes late and…read moreneeded to quickly grab my phone from my car (as a single parent, it's essential I stay connected). One staff member acted like I needed her permission to leave the building, which was both unnecessary and condescending. During the appointment, the person fitting my glasses made inaccurate assumptions about my vision history, dismissed my input, and even physically hurt me during the fitting--with zero apology. When I politely corrected him, he brushed it off entirely. What makes it worse? I sent a kind, detailed follow-up email asking about important next steps in my eye care--lenses, drops, treatments--and nearly two weeks later, I've received no response. For a place that had no problem taking over $600 for glasses, the lack of communication and accountability is unacceptable. I don't recommend this clinic if you expect to be treated with basic respect or to receive professional follow-through on your care.

Beth F Went in for…read morean overdue eye exam. Trish did a great job of the initial exams. The technology/equipment was very up to date and well worth an additional $65 not covered by my VSP insurance. Dr. Lafone was very knowledgeable. I'm happy to have found a place to help keep my eyes in the best health possible as I'm getting older. Recommending to family and friends!

I have been seeing Dr. Mumford for almost 5 years and I would not go anywhere. The office staff is…read morevery helpful!

I went in looking for an eye dr closer to me. They were fine. The quality of their lenses is not…read moregood. I payed about 1k after insurance for my glasses. The lenses were off when I got the glasses, which they did order new ones for me. Second try is just as bad. The lenses are very plasticity and I can't see anything. I will not go back to this eye dr.

The exam was fine. Wait time for ordering glasses was long. Then the issue of can't order 2 pair…read moreunder insurance even though we have coverage for more.????? They were to call when the glasses came in. Both my husband and I were seen. We said we'd pick up both pair at the same time. My husband's came on early and it was non stop texting that they were in. I called and had a difficult time. No one answered and Google had 3 numbers listed. 2 were incorrect. Anyway, got someone to finally answer and told them again we'd pick up all of our glasses together. She said one pair of mine were not in. I waited 5 more days and called again. I was told they still were not in. Waited 5 more days and spoke to a gentleman who finally answered the phone after 11 rings. He checked and said they were in. I asked why wasn't I called. He didn't know and said he'd let IT know that texts were not being sent. All in all not too thrilled. Last year it was an even worse experience. ​

RUN AWAY! in any direction except here! Consider me a now FORMER customer! Arrived at 12:23pm for…read moremy 1pm appointment. Immediately checked in by the nice young man at the front desk. Exam completed I'm 15 minutes. Now, the horrible experience begins... Sat waiting for 1 hour and 45 minutes as two (2) employees cycled at a snails pace through waiting (post-exam) customers. Mind you, we're seated with our backs to/in windows with no shade and sun blazing through on a record-breaking 80 degree winter day here. Ultimately, I exited to my car at 2:30p, but my spirit wouldn't allow me to leave without something to show for my time and INSURANCE benefit. I walked back into the office, and was IMMEDIATELY called up to complete my service. Go figure! Employee acknowledged I'd been waiting 1.5 hours (I corrected her with the true 2 hour wait time). She even stated that she'd gone to lunch, returned and I was still waiting. I normally purchase two (2) designer frames with progressives+++. Today, I left with my paper prescription (they refused to include my PD measurements due to non-purchase with Americas Best). As if I'd spend a buffalo nickel for abhorrent customer service. There are far too many (good, better, best) options available for a pleasant customer experience. Today, 12/27/25, this relationship is NO MORE!

I have found my new eye doctor and I couldn't be happier…read more They are clear, efficient and don't try to over sell you on anything. I also love that you can communicate with them via text and they also make it easy to schedule appointments online. I appreciated their thoroughness in the appointment, but also never made you feel rushed. Overall, it was just a great experience and I loved that they didn't try to push me into a specific contact or make me feel like I also needed to purchase glasses (I can't stand when your prescription doesn't change and they try to say you need new backup items). *this was a routine/annual contact lens visit.

I have ongoing issues with narrow puncta of the eye which causes improper drainage. When my…read moreallergies are acting up, this causes excess tearing, redness and swelling of left eye. This issue flairs up about once per year. The only fix is extensive eye surgery which may or may not work long term. Dr. Szulborski refused to call in prescription for steroid eye drops without coming into clinic even though it had been almost a year since I needed to use eye drops for this issue and despite having yearly eye appointment with her scheduled for next month. No past eye provider has refused this request given that ongoing issue is well noted in my medical history. I do not recommend this clinic for this reason and will be looking for a new eye doctor.

I have visited this place for the past 2 years and i'm very satisfied with their service. I…read morerecently got lenses for my meta glasses and was very happy with them.

Don't let these people scam you into buying the "replacements warranty" because if you don't bring…read moreback the broken frames they will NOT replacement meaning of you lose your glasses or brake them into pieces the warranty will not apply. Also, staff should be properly trained to advise the client of the above as well noted within the receipt.

Have to say that Dr. Barbara Marcussen is friendly and professional, I enjoyed both her manner and…read moreher ability to help me with my vision problem. She was polite and able to diagnose exactly what was wrong with my vision. I never had eye glasses that I really saw perfectly with but this time around I'm glad to say that my eye glasses are excellent. Thank you so much! Kindly, Kelly.

I'm writing this from the perspective of a Medical Professional; I'm a Board Certified Physician…read morewith over 15 Years of Clinical Experience; the majority of my career has been spent working within the confines of Inner City / Community Emergency Departments in the City of New York; - I've worked and interacted with countless Physicians/Surgeons. The Belmont "Outpost" of Charlotte Eye, Ear, Nose & Throat associates is truly a hidden gem. The Office Manager is a true gentleman who deeply cares and takes pride in his work and will go the extra distance to accommodate patients. He's truly a great individual. Front end office staff is caring, compassionate and efficient. Audiologist and Nursing staff are incredibly caring, kind and take the time to listen to patients in a nonjudgmental way. Nonetheless, the "Rock Star" of this operation is Otolaryngologist - Christopher L. Tebbit, MD. Dr. Tebbit is truly exceptional and has a bedside manner of the highest level. Dr. Tebbit is energetic, positive and takes pride in his craft. I can't say enough positive things about this medical professional. I would trust him to care for my very own patients for my family. Dr. Tebbit is backed up by a team of ENT Nurses and Support Staff that share his mantra of providing high quality and compassionate ENT care. After all, G-d only gave you two ears. He is truly a Mensch. Thank you Dr. Tebbit for taking care of this broken Physician once again. G-d bless you and may he continue to keep you strong and healthy. With Gratitude, Your Patient & Colleague - Dr. Orange ;-)

After being billed over a thousand dollars for an appointment I saw that they charged me for a…read moresurgery that was not done. I brought it to their attention just to be told I was wrong. The customer service is a joke and they do not have the patients back. All they want is money with their questionable billing practices. I have spoken with several people in the office and the billing office is by far the worst. They are piers just trying to take advantage of you. This is asinine! I wouldn't give any stars if possible.