The staff is extremely helpful and kind. The doctor is knowledgeable and talks you through…read moreeverything.

we went in for an adjustment on some glasses and Domink did a great job! they are perfect and he…read morewas very kind and professional.

The glasses I got on my last visit were not satisfactory. The frames were uncomfortable and hurt my…read morenose. Adjustments just weren't doing it due to the design of the frames. Victor, the manager, contacted me over my issues and went out of his way to make sure that I have a comfortable pair of glasses. I'm impressed, and I'll be a returning customer!

Michelle was really great at helping us find the perfect pair and pricing out our options. She also…read morekindly adjusted and cleaned our current glasses. Prices and exam were very fair and the process was easy!

I'm not sure how they get such high ratings for children. They definitely do not know how to treat…read morechildren's fears. The reception staff acts like your presence is an inconvenience. They dilated my 6yrs eyes and then left us in a room for 40 minutes giving her enough time to work herself in a frenzy of fear. Then they got impatient with her for her anxiety attack. By the time we left she was in full panic attack. Then we get to our appt for her glasses. The day of radio silence so we thought all was well.... wrong... apparently they tried to call me multiple times. They had my phone number wrong, buy didnt even try to call dad. They then sent an email a hour before our appt as we were on the road to the appt to inform us the glasses weren't in. They gave such attitude when we got in like why did I give them the wrong number... I didn't... they did that to themselves. Plus they also had dads number. They also had all day to send an email and not RIGHT before the appt. Definitely will be will looking for an alternative pediatric optometrist. Do not take your children here. We ended up getting recheck at the Grandville office and they were so kind and amazed at how bad the Holland office messed up my daughter's prescription.

I just had cataract surgery for both eyes. Being immunocompromised during a pandemic I was…read moreconcerned about masking and safety procedures. I called ahead of time to ask about these and was assured that staff would mask if requested. I have been back there at least 6 times and each time, had to remind a member of the staff to mask. Once, the response was, "Oh, now I have to go find a mask!" Dr. Tomaselli even once had to be reminded. I saw numerous patients masking and I know from experience, people are shy about asking someone to mask. It seemed as if I was the only one for whom they masked. I feel that if you are treating someone who is masking or at any rate, getting within inches of someone's face, it might be a good practice for all staff to mask. During my cataract procedure, a nurse named Mary Beth had a mask hanging off her nose, not attached in the back, so her mouth was virtually not covered the entire time. In the surgical center. Aside from the masking, there is the issue of impersonal treatment. Not once was I asked about myself or did the doctor spend more than five minutes with me. However, the wait was always at least an hour overall to get in and out of the offices. Not thrilled with the service whatsoever. Staff seemed overworked and unfriendly. The only conversation I heard was complaining about scheduling. I was very surprised that there was no online interaction with the office - for appointments, instructions or anything. Like any other medical facility in 2023! Nothing. I was given papers while sedated to explain procedures and had to call numerous times to make sure appointments were in the correct facility. Overall, not a very professional or satisfactory experience.

The staff are very pleasent to work with. Very knowable about your needs. I have been going here…read moreover 15 years. I trust them with all my needs.

Front desk receptionist, Jessica, is extremely off putting. Her responses to questions or concerns…read moreare unprofessional. Would not recommend services here sorely based on the interactions I have had with her. The medical team I have interacted with were fine but will take my business elsewhere due to this employee.

Wonderful staff - helpful and kind. Dr. Mulder DeJonge take time and really cares about her…read morepatients.

Had such a great experience here. The staff is very knowledgeable and friendly and Dr. Mulder was…read moresuch a delight to work with. She took the time to explain things and understand my needs. I'll definitely be a regular here!

Hannah was very helpful & friendly. She understood my concerns. The staff is nice. They do accept…read moreStraight Medicaid if someone is looking who has this insurance.

From the owner: Comprehensive Eye Exams, Diabetic Exams, Contact Lens Exams, Ocular Disease Management, Pediatric…read moreExams, Medical Eye Exams, Glasses Adjustments, Repairs, Frame Styling.

Dr. Jammer is excellent! She is very personable and made things very easy to understand.read more

Not happy with the service I received. I've been waiting about 6 weeks for two pair of glasses in…read morethe Grandville location. No communication, finally a person returns my call saying they've been checking on my order every day...hmm I don't think so. I won't return after this.

My wife and I have been under Dr. Cassar's care for over a year. Our initial sessions were fine,…read morebut when I went back for another yearly eye check up, things seemed different. An assistant asked if there were any changes in my medications. I told her of a new prescription my primary care physician had given 8 months before. When Dr. Cassar came into the room, he basically lambasted me for nearly 5 minutes, telling me that I was not taking care of myself, and that he was my doctor, and he had a responsibility to tell me I was going to lose my eyesight. But then, after he did his own scans of my eyes, he told me they were nearly perfectly healthy, and that there was nothing to worry about at all. But no apologies for his earlier tirade. He said I needed a new eyeglass prescription, so I put down over $1000 to get the glasses made. This morning I was called by someone from the office and told that my glasses were ready, and I could pick them up any time. I said that I would be there soon. I drove out to the Complete Eye Health office, only to find the door locked. All the people who worked there, including Dr. Cassar, were sitting right there in the waiting area. I stood at the door for a moment, wondering what to do. Then Dr. Cassar's wife came to the door and unlocked it. But she would not let me in, and she did not ask why I was there. She said that they were having an office meeting, and that I should come back in an hour and 10 minutes or so. Then she pulled the door shut and locked it. I will go back sometime to get my glasses (after all, I have paid over a thousand dollars for them!). But not today. And we are likely to find another optometrist who treats us as if we are actually worth being part of the practice.

Initial interactions with office staff was friendly and satisfactory. However, future…read morecorrespondence has been unhelpful and frustrating. Spoke with Tom (eyeglass hardware salesman) about a billing issue and he advised he would have Beth Cassar or Dr. Cassar respond with assistance. This was last Wednesday and I have yet to receive a phone call from any party a week later. Not even a simple call to say we need more time to respond. A subsequent follow up phone call with Christy (receptionist) was not helpful either.