I was visiting Holland, Michigan, & noticed that the bows on my glasses were very loose…read more I found the address for Globe and arrived promptly as they were opening. The optician immediately made adjustments, refused payment and sent me on the way to enjoy my vacation. Terrific service!!

Great selection of boutique and artisan eyewear. They are not optometrists, they sell frames and…read moredo not do eye exams. Really loved their selection. I inquired if they accept VSP insurance. The owner told me that they would provide their paperwork and I could file on my own. This was fine, I have done that at other eyewear shops. Unfortunately, he didn't stop there. He offended me and told me that they don't work with insurance companies and would not work with a company like VSP anyway. The owner seemed like a bit of a narcissist and really put me off with his comments. This is really unfortunate since the eyewear store that I usually work with has closed and I was looking for a new place. Also, I didn't see any prices on the frames which made me feel uncomfortable. Why don't you have your prices marked? Leaves me asking a lot of questions in my head?

The staff is extremely helpful and kind. The doctor is knowledgeable and talks you through…read moreeverything.

we went in for an adjustment on some glasses and Domink did a great job! they are perfect and he…read morewas very kind and professional.

The glasses I got on my last visit were not satisfactory. The frames were uncomfortable and hurt my…read morenose. Adjustments just weren't doing it due to the design of the frames. Victor, the manager, contacted me over my issues and went out of his way to make sure that I have a comfortable pair of glasses. I'm impressed, and I'll be a returning customer!

Stopped in while on vacation for help getting contacts (I left my contacts and glasses at home in a…read morerush get out the door)! The team there was above and beyond helpful! I would definitely recommend from a customer service experience.

On 8/5/26, I scheduled an eye exam appointment for my husband, online, for 8 AM on 8/7/26, at the…read moreHolland clinic. He received a confirmation email for the appointment. On 8/7/26 he arrived early (for check-in) to his appointment and was rudely told by the receptionist that (1) he had no appointment, followed by (2) his appointment was scheduled for 8/10/26 at the Grandville clinic, followed by (3) his appointment was not scheduled until 12/10/26. My husband provided the confirmation email he had received. It was then that the receptionist stated they were having issues with their online scheduling. At no point did she apologize or try to remedy the situation. Customer service was completely absent after driving 30 minutes for the appointment. We do not recommend this provider.

I'm not sure how they get such high ratings for children. They definitely do not know how to treat…read morechildren's fears. The reception staff acts like your presence is an inconvenience. They dilated my 6yrs eyes and then left us in a room for 40 minutes giving her enough time to work herself in a frenzy of fear. Then they got impatient with her for her anxiety attack. By the time we left she was in full panic attack. Then we get to our appt for her glasses. The day of radio silence so we thought all was well.... wrong... apparently they tried to call me multiple times. They had my phone number wrong, buy didnt even try to call dad. They then sent an email a hour before our appt as we were on the road to the appt to inform us the glasses weren't in. They gave such attitude when we got in like why did I give them the wrong number... I didn't... they did that to themselves. Plus they also had dads number. They also had all day to send an email and not RIGHT before the appt. Definitely will be will looking for an alternative pediatric optometrist. Do not take your children here. We ended up getting recheck at the Grandville office and they were so kind and amazed at how bad the Holland office messed up my daughter's prescription.

The staff are very pleasent to work with. Very knowable about your needs. I have been going here…read moreover 15 years. I trust them with all my needs.

Front desk receptionist, Jessica, is extremely off putting. Her responses to questions or concerns…read moreare unprofessional. Would not recommend services here sorely based on the interactions I have had with her. The medical team I have interacted with were fine but will take my business elsewhere due to this employee.

Very wonderful and helpful staff but the bi-focals were set too high. They put in new lenses but…read morethe glasses still arn't right. I am still using my old glasses which I can see better with rather than the new prescription from West Coast. I just went to my Dr. at the eye clinic and had them check to see if my new glasses were what they prescribed last year. They said they were a little off from what they prescribed. I got my new glasses in December 2025 so it is a little late to have them fix them again.

Wonderful staff - helpful and kind. Dr. Mulder DeJonge take time and really cares about her…read morepatients.

Hannah was very helpful & friendly. She understood my concerns. The staff is nice. They do accept…read moreStraight Medicaid if someone is looking who has this insurance.

From the owner: Comprehensive Eye Exams, Diabetic Exams, Contact Lens Exams, Ocular Disease Management, Pediatric…read moreExams, Medical Eye Exams, Glasses Adjustments, Repairs, Frame Styling.

Dr. Jammer is excellent! She is very personable and made things very easy to understand.read more

Not happy with the service I received. I've been waiting about 6 weeks for two pair of glasses in…read morethe Grandville location. No communication, finally a person returns my call saying they've been checking on my order every day...hmm I don't think so. I won't return after this.

My wife and I have been under Dr. Cassar's care for over a year. Our initial sessions were fine,…read morebut when I went back for another yearly eye check up, things seemed different. An assistant asked if there were any changes in my medications. I told her of a new prescription my primary care physician had given 8 months before. When Dr. Cassar came into the room, he basically lambasted me for nearly 5 minutes, telling me that I was not taking care of myself, and that he was my doctor, and he had a responsibility to tell me I was going to lose my eyesight. But then, after he did his own scans of my eyes, he told me they were nearly perfectly healthy, and that there was nothing to worry about at all. But no apologies for his earlier tirade. He said I needed a new eyeglass prescription, so I put down over $1000 to get the glasses made. This morning I was called by someone from the office and told that my glasses were ready, and I could pick them up any time. I said that I would be there soon. I drove out to the Complete Eye Health office, only to find the door locked. All the people who worked there, including Dr. Cassar, were sitting right there in the waiting area. I stood at the door for a moment, wondering what to do. Then Dr. Cassar's wife came to the door and unlocked it. But she would not let me in, and she did not ask why I was there. She said that they were having an office meeting, and that I should come back in an hour and 10 minutes or so. Then she pulled the door shut and locked it. I will go back sometime to get my glasses (after all, I have paid over a thousand dollars for them!). But not today. And we are likely to find another optometrist who treats us as if we are actually worth being part of the practice.

Initial interactions with office staff was friendly and satisfactory. However, future…read morecorrespondence has been unhelpful and frustrating. Spoke with Tom (eyeglass hardware salesman) about a billing issue and he advised he would have Beth Cassar or Dr. Cassar respond with assistance. This was last Wednesday and I have yet to receive a phone call from any party a week later. Not even a simple call to say we need more time to respond. A subsequent follow up phone call with Christy (receptionist) was not helpful either.

Dr Hulet was amazing! So thorough, knowledgable, patient. Would recommend him to anyone and…read moreeveryone!

This was my first time going to Rx optical. The optometrist I saw was great, explained a lot…read more However, I don't think I'll be going back bc of the up front service. The staff first gives you the cost of lens and frames with everything on it, which a part of it I think was dubious & not well explained, like how far to the sides I wanted to see with my lens which differed in price??? Never heard of that before but the total bill would have come to $400, which I said no, and she narrowed my side sight down which brought the price down to $200. I guess if I want to see that far to the side, I'll turn my head. After I got home I saw there was a charge for $30 for a protection plan, which I was not asked about or was it even explained to me. When I went back for my glasses I asked if there was something to show what that plan was. She showed it to me in their flip up book. I asked if there was a handout I could take home. She said she could copy the page for me. When i tried on my glasses they were crooked so the service person got them straightened for me. Thought they fit OK but when I got home I realized the part that goes around the ear was sticking out too much & I could pull my glasses off with out any resistance. I haven't been to the optometrist in 3 yrs. but i then remembered that places i had been before always adjusted the stems around the ear before i left. Obvious they come from the factory with the ear part higher because they need to be adjusted around the individual ears, however that was never done. i did go back the same day and & asked if there was someone there who was trained in adjusting glasses bc that should have been done before I left the place, so it was then done. I don't know if they are not trained that well or they are lazy. This is a chain, I don't think it is as reputable as a stand alone optometrist. I'm sure it's a starting point for a lot of optometrist, & I don't know what the chances are that the one I saw will be there next year. I don't plan on going back, it is not that reputable in my eyes