Very nice staff the doctor was professional. Not a long wait for my appointment time. I will be…read moregoing back next year for my exam for a certain.

New location same arrogant/bad service. I used them in late Dec 2025 and observed rudeness with…read moreclients as I waited for exam by the person at the front desk. Caulked this up to him having a bad day. Fast forward to today. I went back in to request a form documenting my eye exam for license renewal. The same young man said since over 6 months they could not do. I pointed out that the date of exam was 12/22/25 so within 6 months. He then said 5 months was limited. When I asked how in 30 seconds this could change he said policy was 4 and 1/2 months. I told they obviously did not want to be bothered so why make up dates. Been to many Lenscrafters over the years but this is by far the worst one for customer service.

Completely understaffed in the retail eye glass area. The exam portion is very efficient. They…read moretook the time to answer questions and were very speedy. The retail area is understaffed. 2 staff members with at least 8 sets of customers waiting average if 30-60 minutes. I've been waiting for 50. Still waiting so I thought I would do something useful like leave a review.

I have never been in to Franklin Block Opticians but woke up with a Very blurry eye problem and…read morethey got me right in. Dr. A was soooooooo thorough, kind, knowledgable, wonderful and fair. it was only $100 and no one tried to upsell me. on the contrary. I can't recommend this place enough.

Best selection of frames in the area, great prices. The employees were very helpful and their sales…read moreapproach was totally about finding me the perfect frames, not making the sale. Oh, and I got my glasses the same day! Save yourself the frustration and high prices of Lenscrafters or other places and go here.

Great experience. So fast and efficient. Leonard was excellent In and out in 15 minutes. Buy…read moreone get one pair free. Takes 7 days to get the glasses. I'm Ok with that. Service and efficiency A plus Tons of frames to choose from. They can take your flexible spending account card. Will update when I get my glasses. No waiting. Convenient for sure

The nicest and most helpful retail optical place I've been to. I've tried so many different places…read more(Lenscrafters, small family business ones, Lens Doctors, other chain stores, etc.) Leo and Mike give great customer service. They were patient and friendly and didn't push sales. They were able to help me find the right pair of glasses with the right fit. Bj's usually has deals throughout the year (like 50% off lens) and though they don't take my insurance, it's usually similar in price if I use it elsewhere. Great selection of frames and lens options. I'm really picky about my frames and like to take my time selecting the right style for my face shape. The optical department is the best amongst all the other departments in BJ's in my opinion.

After being missed diagnosed by two medical personnel (nurse practitioner and ophthalmologist) ,…read moreDr. Carissa McKallagat identified a serious eye problem and addressed it immediately with appropriate antibiotics resulting in my recovery. Thank you!!

Very accommodating- took great care, friendly and fast. I would highly recommend them.read more

Your review helps others learn about great local businesses…read more Someone had recommended Kittery Eye and I can tell you it was a good experience . To the staff and the doctor, I was treated well.

I find the end product inferior to the competition after spending over $2k for eye and sunglasses…read more But the worst is that after all my visits were through and I thought I paid for the glasses and visit in full, a few weeks later another mysterious invoice showed up in my mail for a $40.00 "administrative fee". Such a bogus thing to do and illegal as well. I never agreed to a $40.00 hidden administrative fee. That is so wrong!! I will be sure to tell everyone in town to go to the competition instead.

I have gone to Dr. Donarum for yearly eye exams for about 20 years. What more can I say? She has…read morethe expertise and the most advanced equipment. She also teaches in Boston so she is up on all the latest eye science.

Dr. Donarum and the staff at West End Eyecare were exceptionally pleasant and professional with my…read moreeye exam, and really helpful with picking the perfect frames from their stylish selection. I also brought my children there, who felt completely at ease with the personal attention they received. I would recommend West End Eyecare to everyone!

While on a road trip, stopped in for assistance with a lost screw from my eye glasses. Had a lovely…read moreconversation with two of the sisters who work here. Their warm welcome and friendly conversation left me feeling like we'd been friends forever, even though we just met. The "lost screw" required some finessing, since the temple fixture was bent and another piece was missing but after a few minutes my glasses were serviceable until I can get back home. If they treat a stranger this way, I can only imagine how much their regular clientele must appreciate them!

This is a very special store with very special people running it. We were in Portsmouth on the…read morefirst day of a recent vacation and my sunglasses lost a screw, making them unwearable. After trying one eyeglass store that couldn't fix them, we stopped into Eye Look Optical and Patty was more than happy to help. Not only did she replace the screw, but she adjusted the frame and cleaned them as well, at no charge. We live on the other side of the country, but this would be my go-to store for all things optical. They have an amazing selection of cool, independent brands and offer amazing expertise. Thanks Patty and team, for welcoming two strangers and treating them like family.

Thank you! Fixed my glasses right up on the spot. Perfect fit. Awesome customer service. :)read more

My Eye Dr. in Portsmouth NH has been terrible to deal with. I've been a customer there for a…read morecouple years now. I took the drs advice and ordered a new contact prescription. I had an issue with one eye and the contacts have been unwearable for me. I have been calling for weeks now to have them approve my old prescription. They have been unresponsive and will not approve my old prescription. At this point, I am out hundreds of dollars and neither the doctor nor the staff has done anything to help me. I would not recommend going here - they don't care about their customers. My family and I will take our business elsewhere.