BEST service I have received when making a purchase for my lenses and frames. Ray was amazing at…read moretaking the time with me to explain the different options for lenses and educated me without making me feel pressured to upsell. He is welcoming and professional. I would highly recommend that you ask for Ray when you come in!

Dr's office staff was professional. Lenscrafters staff tried to be but it was all about the cost…read more Natalie acted as though she wasn't pushing the top price lens but when we tried to go less than what she wanted there was an excuse that the type we wanted wouldn't work. Then Nikki the manager swoops in at the last minute on the 2nd pair which were sunglasses, and guess what.... Lo and behold the frame we chose for sunglasses had to have a certain type of lenses that were 125.00 more than what miss Natalie had just quoted us. Long story. They make spiffs on the type of lens they sell you, the type and cost of the frame, and an extra big spiff for the second pair. Money money money, by the pound.

Great service you cannot find anywhere. But in northern Cincinnati. Salvaged a destroyed pair of…read moreglasses for a pittance. Highly recommended.

He is very reasonable and very knowledgeable.and a great person. I highly recommend himread more

Exactly what I needed ! The glasses came without a single scratch . Attention to detail with my…read moreorder was incredible! I love small business for this exact reason. Thank you guys so much.

So happy with these glasses. A terrific price for complex progressive lenses with a larger than…read morenormal requested frame. They had the type of support and style I wanted. Very good communication from the optician when there was a very short delay. They look good, they feel good, post cataract surgery X 2, now I can really see! I would recommend Eyeglass Universe to anyone.

Took RX in to get the BOGO sale. Paid $20.00extra for one to be sunglasses. Only wear glasses for…read moredistance when I drive. Sunglasses are fine. No problems. The other pair have had the lenses fall out THREE times. Just took them out of the case and BOTH lenses fell on the floor again! These are not unusually thick glasses and only ground for distance and no bifocals or anything else. Somebody there does not know how to grind glasses to fit in the frames. This has happened so often that I had to go to another optical company and get a pair made b/c these things are falling out of the frames even while I was trying to drive at night, when I need them. If you depend on your glasses to be able to see, and use them reliably, I would not recommend going to this place!! The pair I bought at a differnet optical company have been fine.

Where do I start. I went in for my appointment for an eye examine and to purchase glasses. I sat…read moreand waited an hour after appointment time to be seen. Got my exam and a new script. Picked the glasses out and went to pick them up when they were ready. I tried them on and couldn't see. Had to wait until the next day for a new exam. The appointment was for 10am but there was no staff there. They strolled in about 20 minutes late. Got the new script and the lady told me they questioned the first script but the Dr said it was correct. Got my second pair of glasses and I am still using my old glasses because I work in an office and need to be able to read. Now I can't get them to return my call to set up another appointment and miss a 3rd day of work to get a script that works. What is up with this? I have used my insurance so I have to wait another year to go somewhere else. I'm very unhappy and am stuck with glasses that don't help me see. Why won't they return my call?

Friendly professional service! They have the biggest selection of eye frames that I've ever seen…read more Definitely stylish!

Fantastic retail eyewear store! Dr. Bowman is an outstanding doctor who treats all her customers…read morewith dignity and respect. And her front staff is equally impressive. They are always more than happy to show you their vast selection of frames and help you decide on a good fit. And if you're looking for interesting, fun frames or classic styles, they have a frame for you.

Booked my appointment on line but also called to confirm. They were very nice. Normal exam. Not a…read morelong wait. Not a large selection of frames but enough to choose one. Prices reasonable with insurance.

This place scams their customers and lacks any form of integrity. The guy in his 30s with the…read moreorange tinted glasses is rude and condescending and doesn't know how to do basic functions of his job. I ordered additional addons to my glasses that were not correctly added on, I called a number of times and got 5 different answers and they had no way to verify the addons were done. Avoid this place at all costs. They lack professionalism and basic organizational and communication skills. They also violated HIPPA by releasing my prescription to an unauthorized person and I will be following up with the medical board.

I have been a patient at this practice for more than 20 years, and I can't recommend them highly…read moreenough. I live in Anderson, and it's about a 45-minute drive to the office, but it's absolutely worth every minute. I have multiple sclerosis, so choosing the right eye doctor is incredibly important to me. Dr. Crawford has been my ophthalmologist from the very beginning, and I have always had complete confidence in his care. He is knowledgeable, thorough, compassionate, and takes the time to answer questions and make sure I feel comfortable. The entire staff is just as wonderful. Everyone is friendly, courteous, professional, and genuinely caring, which makes every visit a pleasant experience. Over the years, I've recommended this practice to more than a dozen friends and family members--including my neurologist and his family--and I've always felt confident doing so. If you're looking for exceptional eye care from a doctor and team who truly care about their patients, I wholeheartedly recommend this practice.

Good quality service. Very friendly and engaging staff! Would definitely go back and recommend to…read morefamily and friends!

Tiffany is an absolute superstar!! I don't have my license and this woman personally delivered my…read moreglasses to me. I almost cried putting them on and actually being able to see for the first time in 15 years. Wonderful experience.

So back at it with this location. The glasses were supposed to be redone since there was a stain on…read morethe lenses. Called last week 3 weeks after pick up, was told call next week they are not back from lab. Called today no note in file about replacement being ordered. They have to wait for manager to go over. ?????? Manager was the one that said (when shown the mark) let her wear those so she can see and re will reorder the glasses. Well looks like they never followed thru. Really people???