To the point I will not be returning to the location in Eastgate. My son who is 6yrs old needed an…read moreeye exam to see if he needed glasses. So 2/22/24 appointment - front desk associate begins the basis eye pictures and eye pressure tests etc. He is nice and courteous but perhaps to slow because manager lady , Brandy, steps in and grabs my sons head and holds and adjusts as she says fit telling the guy to just take the picture. That Brayden my son needs to get to the doctor. Hmm,little rough,man handled and didn't ask if Ishtar was ok to do, but ok we got the job done. Next, room with the doctor. He is excellent and informative... follow that with sitting with the manager to order my son's glasses and sports goggles for baseball. 2 weeks they will be ready they say. It went a little past time but ready to pick up. Here is where it really down spirals. I show up to pick up. Took minute the front guy found my son's order. We sit to try on. The front guy does not know how to put the band only on. Sport glasses arrived half and half to show and other associate had to call manager to figure it out. While I was reading the little paper trying to find instructions. Finally on to the glasses part. My 6 yr old was so excited but glasses were not straight on his face. The other worker she tried maybe 4-5 times to fix straight on his face and told me she don't know what else to do. They kept raising up or toward the right and all she would do is level them with the table. I even stood behind her to give her the benefit of the doubt. I told her I can't believe no one here can adjust glasses. And how first impression is everything especially in school and they should know that. The female worker instructed me to just leave she can't deal with this and me any longer. I said don't raise your voice at me I want this to be a pleasant experience but I want you to know How disappointed I am spending about $1000 on glasses and being sent home crooked and told to come back when the manager is available because they are new. I drove 40 minutes to the location to receive my product and no one capable or fully trained to send us home satisfied. NEXT day closed then followed by message from the manager Brandy to call back and speak with directly. I call back then she returns my call saying that I disrespected her two employees with my tone even though I did not say a single bad word. Brandy stated I had her girl crying in tears and that the employee forgot to lock the door because of me. Manager said she watched the video and that it was then after 6 pm and they are both new and I should have just came back a different day. That it's normal not to be able to adjust glasses sometimes they even break frames. That she is not sorry and will not apologize because she doesn't like my tone and I stated to her I am not going to apologize. I did nothing wrong by stating I wanted the manager s card and informed them that I would be calling. The manager stated I was rude saying all that. The manager Brandy also stated for me to go to any eyeglass place and get them adjusted that her and the doctor are fine with me and my son never coming back. Wow Customer appreciation right there. My time my money = your job security And because I m a mom worried about my son being bullied at school with crooked frames you tell me I'm out of line find another business to fix his frames. Or that I can schedule with her the manger Brandy but I am lost for words. That manager basically told me take a hike and I plan to find another company 100%. I've had glasses and contacts over 40 years and never witnessed such care in any of exam to pickup situations as this. Worst ever and I will not step foot in there again

Doctor was very friendly and very knowledgeable. I was in and out within 45 minutes. Good selection…read moreof glasses

Good quality service. Very friendly and engaging staff! Would definitely go back and recommend to…read morefamily and friends!

One of the people working the counter to check me in was singing, loudly. That was wierd…read more After a few minutes I was taken to an exam room. The door was left open, I could see staff members including Dr. Crawford walk past the exam room many times. At about 30 minutes of waiting, I decided to leave. As I approached the exam room door to leave, the Doctor who had walked past the door several times, suddenly appeared and entered the exam room. Never, while I waited did anyone check in to tell me the Dr. is running behind, etc. The quality of the exam was high. At the end, the Doctor pressed me hard to purchase frames from him right then and there. I had someplace to be. I left and came back to look at frames. I entered the frames area where there was one male working. Well, not really doing anything, just sitting. He glanced at me but said nothing. Apparently, he didn't see me remove my own classes and hold them in my hand as I browsed available frames. I walked past the employee a few times as I browsed. Not once did he offer assistance. Okay. After browsing for about 10 minutes, I walked away from the frames area and headed to the door to leave. Then suddenly, an elevated voice asked, "Are you going to pay for those?". It was the male employee. Pay for what I asked. He replied, "The frames in your hand". I asked, "what, these glasses, that I came in with?". His reply. "Oh, never mind". And that was that. Not another word from the employee. This is an odd place. The disdain that radiates from some of the employees for some of their customers is apparent. The staff clearly favors some of their customers, but not all of them. Would I go back or recommend this Doctor? Nope.

Very friendly, knowledgeable staff & very courteous service!…read morePleasant Experience! I highly recommend them & my employers insurance covers 100% of the cost of the exam every 2 years & 100% of the lenses & there's also a large selection of frames that are also covered 100%, all I paid for was the "Transition" lenses which automatically get dark in bright sunlight, & are very practical to have! THANKS SVS!

Very friendly and helpful staff! They made using insurance very easy. Great first experience…read moregetting glasses here. Thank you!

Just visited America's Best in Mason today and was very happy with my visit. Employees were really…read morenice and helpful... Joy was an angel...she was more than patient as I changed my mind several times. My husband was there for an eye exam. We both thought he was professional, really cared about getting your vision to what it should be and he was funny... I think his name was Jim. Anyway! We got our eye exams and glasses there last year too...will go back again. Thanks... all employees who were there today did a great job.

They do remote eye exams, it takes for ever they do not have any good frames, the only reason I…read morecome because our company makes us get our safety glasses from here, they suck

Great service you cannot find anywhere. But in northern Cincinnati. Salvaged a destroyed pair of…read moreglasses for a pittance. Highly recommended.

He is very reasonable and very knowledgeable.and a great person. I highly recommend himread more

When I needed a vision test and fitting for glasses about 4 years ago, AND it was year end holiday…read moretime, AND my end of year benefits were about to expire...Target Optical got me in!!! That was Ridge Rd/Marburg location at City Center Cincinnati. I had such a great experience that when I moved, I called this Glenway Avenue/Western Hills Plaza location without hesitation! Now, every year and every visit since has been amazing! Kim and the team out front are wonderful, kind, patient, happy to answer all questions and help you find great deals too. Both doctors are amazing and show great care whether it's been me or my young or teen daughter. My husband started taking our other teen daughter there too and has now had the same great experience! What's more...our youngest (age 11) had experienced such a radical vision change that she needed immediate correction. The recommendation was to fit her for contacts and wait for glasses to arrive. They took such great care in adding this service onto our appointment, taking time to teach her how to put them in, take them out and clean them. She got it like a champ!!! And if she has any issues, we can come back at no charge for more help. But we haven't had to at all because first time instruction was that perfect! I'm not positive but I believe Target Opticals are all owned by or a division of LensCrafters or Lucottica or something. Whether they are or not...their services and products are on par or rival them! I'd highly recommend Target Optical whether Glenway or Ridge!

Not sure what is actually going on in this place! My doctor moved here, I had an appointment when I…read moreshowed up they said oh she isn't here you will have to reschedule... ok no problem I rescheduled. I come to my appointment the next MONTH and they fired her that day and were super secretive about it! No explanation and samantha was NOT helpful and very rude! Very confused will not be back have to find where my doctor ends up going because she's a fantastic doctor! Very frustrating all I want are my contacts and my prescription so I can get it filled.

Friendly and helpful staff. However, I was not expecting my eye exam to be 70 dollars for a contact…read morelens exam. The only thing that was done was a trial pair of lenses for my new prescription. So the whole thing was 150.00 dollars somehow. I didn't get a break down of the fees I was charged just a generic receipt. Also, the doctor didn't write my prescription like she said she was going to. I'll stick with Walmart.

Stay away, they will incorrectly tell you that you aren't covered,get verbal confirmation within 10…read moreminutes of saying this, Fill your spot,THEN accuse you of saying you want to cancel. They won't apologize for their error nor let you leave message for your doctor stating "that is not gonna happen" so basically the office manager KINSEY, makes all decisions, not your actual eye doctor, doesn't try to help even when it is a situation created by the office. Avoid* over 10 years with this practice we are all moving to a different one. ​A very distressed daughter who now has to wait until next week to be seen by the new practice, with over an hour of driving to her campus and back. Save yourself a headache because if there are any hiccups you are nothing to them. The doc goes on to say we were offered to be worked in, which is not true at all. I was shocked to hear this and also told it was our error that "by the time wellcare gave them a verbal confirmation at 808 from 802 am, it was filled. The doctor also went on to say this is a common issue (so why not wait even 10 minutes to clear it up) I have the call logs and Stand by my review, what happened today was not fair to my daughter and the staff behavior was unacceptable.

I brought my mom in here to look for glasses with clip-on shades. Arianna (I hope I spelled her…read morename correctly) was so kind and patient with us. While my mom didn't end up getting eyeglasses with clip-on shades she did get 2 pairs of eyeglasses, one regular & one sunglasses! The customer service was above and beyond. A truly wonderful experience. I will be telling all of my four-eyes friends about Warby Parky!!

Stylish glasses at incredibly affordable process? Yes please! I really like that you can bring in…read moreyour prescription from any provider and they can get your glasses made. They have a super simple processes, you walk in and try on a bunch of frames, pick the ones you want, the staff will take a photo of your prescription, tell you how much it is, you pay right there on a tablet and they do you the finished glasses in about a week. Gone are the days of having to be "sold" extra features on things you didn't want to feel pressured. Definitely going to use again!