My FAVORITE home improvement store is Menards in Bloomfield Hills, MI. This two story gem is by…read morefar better than any HomeDepot or Lowes. In my opinion, HomeDepot is more for construction workers, Lowes is for those looking for better quality and Menards is totally upscale and beats them both hands down. Before relocating from Keego Harbor, MI to San Angelo we purchased 2 ceiling fans for our San Angelo condo. Not sure what happened during our chaotic move, we discovered that one light didn't work after installing them in our condo a month after moving in. I emailed Menards customer service and explained that we purchased them in MI and installed them in TX with no way to easily return/exchange it for another fan. Menards doesn't have a store (yet) in TX. Linda w/Menards customer service took the bull by the horns and within 2 weeks we received not 1 but 2 light replacements for the ceiling fans. Talk about GREAT out of state customer service! Menards is simply the BEST. They could have said "you need to return the defective fan for a refund".

Although not their fault. The special order arrived in a taped up cardboard box with everything…read morehaphazardly dumped into the box. This was a 700.00 router table. I reached out to Menards and have not yet received a response. Arrrrgh!

This is one of the worse parking lots for any contractor. You can't get a close enough parking spot…read moreanywhere near the front. They keep so much equipment and trailers here I end up parking in the middle, all the way out in the end of the parking lot or in the garden area. Making it difficult to haul what I purchased to my own truck and trailer. I can't stand having to come here.

I was pleasantly surprised with my two recent experiences at this Home Depot in Farmington Hills. I…read morehaven't gone there in a while because for some time, the service has not been good. But I needed a garbage disposal, and the store is at a convenient location, so I went in and got excellent service from a man in the plumbing department, who took a lot of time to compare two different versions of the same brand garbage disposal and go over the pros and cons of each of them with me, allowing me to make the best decision. He was amazing. Unfortunately, when my plumber opened the box to install the unit the next day, he discovered that a part was missing, so I had to take it back to Home Depot to exchange it. Again, a very helpful man in the plumbing department assisted me, opening the box this time to ensure that all the parts were there before I exchanged it. Both times, the woman in Customer Service called for someone to meet me in the plumbing department, and they came right away. I was pleasantly surprised. The only thing that could have made my experience better would have been receiving a small discount for my inconvenience of having to return the garbage disposal that was missing a part. It really was an inconvenience, as my plumber was waiting and it was very heavy and hard for me to return. The Customer Service woman said I couldn't have a discount because I was exchanging the item. She said that if I was purchasing it, I could have a discount. That made no sense at all. At any rate, the service at the store seems to have improved a lot.

McNab's Hardware…read more Came in to find a metric bolt which was hard to find. ACE, Home Depot and Lowe's didn't carry this bolt. Got good help and purchased the needed bolt. Great service. FYI, they also do propane refills too! Highly recommended

Experienced help. Always understand what your talking about...probably heard it dozens of times…read morebefore. Also, the cheapest propane around. Go here first!

Awful, awful service from a snarky person. I pride myself on promoting local businesses and being a…read moreloyal ACE customer. Imbued with this "buy local" spirit, I drove to the store to purchase a product priced $30 higher than I would have paid on Amazon. The person who worked in paint on Aug 13, 2022 at 3:30pm, who asked if they could help me, turned out to be condescending, demeaning and downright rude, leaving me no choice but to walk out of the store, extremely agitated and frustrated, and with great restraint, not irate. I then went to Great Lakes Ace in Novi, and by stark contrast, the service I received in Novi was stellar, making for a very pleasant 5* experience. It doesn't take much to treat a customer right to build loyalty and advocacy. But when the customer has been wronged, they will go out of their way to take their business elsewhere. In this case, I am no exception.

This store is so convenient from our house and we go here all the time. Calvin and the staff were…read moresuper friendly and helpful. The store is always clean and I love the reward program!

This is an adorable hardware store. They seemed to have recently renovated it and added the most…read moreadorable gift shop area to go along with your typical hardware, keys, and tools. The people here are so friendly and super helpful. I recently found out they have a personalizing engraving machine that you can use on miscellaneous gifts like cutting boards and Yeti drink ware. So we came here to get a couple Yeti items. We found some light lavender cups, one small high ball for coffee and one large tumbler for water and had the best time customizing them. You can do pictures and words and even import your own images and each item took only a few minutes to engrave. So adorable. It was also very reasonably priced and you can even bring your own to get personalized, you do not have to buy it there. They also have a nice variety of BBQ's and even pizza ovens. They even demoed the pizza the other day, it looked and smelled spectacular. This place is located in a very convenient area, easy to get in and out. I love shopping here.

Excellent service. I went to buy the large Big Green Egg . They didn't have one so the manager…read moredrove across town to get me one and delivered to my house by dinner. I highly recommend these guys if you're buying a nut or bolt or a Big Green Egg. Awesome folks !!

Went in looking some some small simple plants for my room. I have pet birds that are out of their…read morecages often and needed to find bird safe plants. The employee asked if I need any helped and was super friendly and helpful with checking labels and helping me find safe plants!!

Came on a weekday this time, a few of staff are friendly, some are polite. Staff person walked by…read moreme and did not greet me nor offer assistance. I had to look for help. I was disappointed item selections are limited, especially for home organizational / storage products. Cashier did greet us. He did not ask if we found everything nor thanked us for our patronage as most businesses do. Not sure if I will shop regularly at this location.

I've been a long-time customer at the store. I've had a lot of good experiences some terrific…read morepeople that I've worked with sales people who help me select product but lately I'm running across a lot of people with a tremendous amount of attitude. They delivered the wrong tile to my house when I went to customer service they set up someone to deliver the new tile that person couldn't pick up the old tile so they had to set up another delivery person to come out and pick up the wrong tile but they won't pick it up without a signature and I'll be damned if I'm gonna take a day off from work to wait for them to show up to pick up tile that they delivered on the wrong color in the first place they give you a window of delivery time from 8 o'clock in the morning until 7 o'clock at night give me a break. I told customer service today that if they didn't pick the tile up the next week it was going all in the garbage for pick up on Tuesday he said that's your prerogative! Indeed it is and I will throw it out there belongs to them not to me.

Terrible Service. The employees I'm referring to obviously do not want to be there. i had been…read morewaiting for help with getting a key made for 20 minutes....? The manager of the service desk was unable to answer my question unless I walked around to the entrance to the service desk. When I did finally reached the front of the line , the service desk employee could not find anyway to help me and needed to asked the manager(same person standing in the isle I had previously asked for assistance) Finally an employee showed up to help make a duplicate key but it so happened to be this same employee that I had encountered earlier when I had asked for assistance locating 2" furnace filters, he must have been having a bad day and was short and angry dealing with me so i gathered they do not sell 2" filters in store. However, during checkout a wonderful young girl wished me a good day. Too bad that couldn't have been from the other two employees I needed to deal with earlier. Then in the parking lot a grumpy young man scowled at me with arms crossed waiting for me to return my shopping cart at the cart corral?! hmmm tough day at Home Depot

Always a solid experience. I try to shop at Ace over the big box places any time I can. This…read morelocation is relatively large and seems to be well stocked any time I need something. Manager was very helpful the other day with questions and didn't rush me at all. There's a reason that Ace Is The Place!

Nice small hardware store near my house that meets many of my project needs. When I am in a hurry…read moreand don't want to drive to Home Depot/Lowes/Menards that are farther away this store almost always meets my needs and saves me time and gas. Relative to the store, it has all the basic stuff you would expect from a hardware store like Hardware, electrical, plumbing, tools etc and also offers some unique stuff Like Traegger smoker Grilles/supplies/pellets and a full assortment of Stihl power tools that you will not find in the bigger home improvement chains. Ace also have a free rewards program where you get periodic cash awards for use with purchases at their store and has some great sales. On this particular trip I purchased Scotts four step fertilizer 5000 square ft program for $65 dollars (regular $85) which is a great price and used a $5 rewards card to further lower this cost. You can't touch this cost anywhere else and is much cheaper than the $300 lawn service I used to use. Also I bought some Traegger cherry wood pellets for my smoker for the same cost that you can get it on line and avoided the shipping cost. Overall a great alternative to the big chain stores especially if closer to your home.

Russell Hardware is a high-end store but with poor customer service and communication…read more We bought 3 drawer pull. After waiting an inordinate amount of time they arrived the incorrect style. We reordered another & waited an inordinate amount of time. Called periodically on the status, requested we be called on arrival - it never happened. WILL NOT PATRONIZE RUSSELL HARDWARE AGAIN.

If you need something special, or hard to find, they have it. Extremely knowledgeable staff, huge…read moreselection of high quality hardware. They are the go to source for custom builders in the area. But they also take care of the general public extremely well. Totally different experience than a ACE or a big box.

It like the old saying goes "you get what you pay for" and although it's not the cheapest shop in…read moretown, the service is superior. The sale is great and best of all, the quality is unmatched; along with a warranty, just in case. Mike, the Operations manager in Wb was fantastic and very knowledgeable.

I don't know why the average rating is 3 stars because they are a 4.5 stars in my book. I have been…read morehere in the winter, Christmas time, spring, summer and fall and always found what I was looking for and stuff I didn't know I wanted when I walked in (Mastercard can tell you that ). Service is always there without having to look for 10 minutes like the big box stores. Quality is always worth the extra price and clearance after the season is cheap for the quality. The product selection is also much varied than the big box in what you come to get. Having 2 entrances , 1 off of Maple using the bank entrance and directly off Orchard Lake to the big parking lot. While it is not the biggest of the chain, it is not the smallest either. Will be back when I need any plants or decor.