I must update my review on May 12 Tuesday 2026 for a few weeks. I have been suffering from chest…read morepain and pain going down my left arm since I've never smoked and I've always exercised and lived a pretty healthy life. I ignored it stupidly on that particular day I felt the pain was worse than ever and I better go to the ER here to our wonderful hospital. Mountain Community Hospital in Lake Arrowhead. I went there feeling pretty cocky and thinking this will be nothing well once again. I was there approximately 7:45 in the morning and I was just complaining about chest pain and the incredible doctor and nurses took the bull by the horn and recognized the signs and started taking x-rays and what not and I'm saying it's nothing. It's nothing. I'm feeling pain here is there but immediately they saw and recognized issues and me being the stupid person that I am I'm saying no, I have to go to Spain in three days and they were fantastic. I cannot say oh my God how wonderful they were. They took the ball by the horn like I said and they immediately took some test and they said you're going to have to go down the hill to Riverside Community and I just thought that was crazy well fast-forward that was on 12 May a week later I ended up having open-heart surgery yes and I must say they literally saved my life that was told to me several times by the doctors and the cardiologist at Riverside Community. I would've had several heart attacks in Spain or the airplane had I not been at Riverside Community and had my open heart surgery and had a ER at Mountain community done what they did they literally saved my life that entire staff between the doctors and the entire staff between the nurses the radiologist. They are five star all the way we up here on the mountain are so blessed with the entire staff and the doctors they are our angels truly are angels. We need to stop complaining about the stupid stuff and realize how blessed we are to have the staff at Mountain community. They are really the best stop complaining about the stupid little stuff because they saved my life and I bless them every day. I wake up, I was told by my neurologist at Cedar Sinai that 82% of people don't even make it to the surgery table 82% and that would've been me had it not been the staff at the ER at Mountain community. We owe them so much. They are truly my heroes. Thank you so much ER department at Mountain community God bless you.

I had to have surgery on a broken thumb in February. The care I received from Dr Walker and his…read moreteam to the nurses and CNA's in the hospital couldn't have been better! I will always appreciate how kind everyone I encountered was and the excellent care they gave me from the ER to getting discharged.

Dr helps you where is needed very kind explain good the way for us to understand, quality very…read moregood very clean respect assistance, the bad part is the receptionist are to shatter love to gossip and leave the patient waiting to long I waited ok the phone 30 minutes and still they didn't come back to see what i needed

We are new to the area as full timers and try IIIng to establish our doctors up here. Unfortunately…read more, they are Not taking patients for the rest of the year and told us to drive down the mountain to find an Optometrist ‍

Dr Burkart and his entire Staff are the BEST! I had…read moreextremely dry eyes when I first moved to the Mountains and Dr Burkart diagnosed me ASAP, AND saw me 2 weeks later for a follow up, Every time you walk in to the office your greeted by his professional staff with a friendly hello! I just can't imagine what we would do without Dr Burkart up here on the Mountains!

Doctor is very good but Arrowhead office staff and nurse don't seem to care…read more First round the nurse disposed my urine sample instead of sending it to the lab, "because there was no blood in the urine". Had to come next day to submit another one. Meanwhile, there was no way to get a response from the doctor till I actually came to the appointment. Few days after I spoke to the doctor I decided to do at-home pH test that showed I needed specific antibiotic. Took a full day of calling the office and texting the nurse. Was about to go to ER since my symptoms worsened when got a call from the nurse saying she sent prescription in for me. Got 90 antibiotic pills from pharmacy with no indication of how long to take them for - obviously, very possible mistake. Texted the nurse - no response, called office - took efforts to convince them that something may be wrong and I need to double-check with the doctor. Called another line and at last found out that it's only 7 and not 30 days I should take antibiotic for. Very frustrated! UPD: right after I posted this review, got a text response from the nurse, picture attached

Dr Shareef is the most caring and compassionate doctor. I've been seeing her for over 7 yrs and…read morenever had a bad experience. Her staff is very responsive and professional as well. I have received the best care through the years. God bless you Dr Shareef

Dr Wickwire was courteous and professional as was his staff. He diagnosed my skin irritation and…read moreprescribed an ointment which solved the problem. I would highly recommend this office for your medical needs.

Unfortunately, I never had an opportunity to see Dr. Wickwire. His male receptionist insisted I…read moregive him my Medicare/Tricare number over the phone. I asked him if we could do it when I came in and his response was you'll have to pay cash and you will be responsible to get reimbursed by Medicare. Funny, that's never happened to me before. The physicians I've seen in Henderson, Nevada, San Diego and Big Bear have always been willing to get my information when I came in for my appointment. Additionally, I've never been told that I would be responsible to get reimbursed from Medicare or Tricare. The receptionist at this office has a bad attitude and kept getting me confused with another patient with a cyst. I don't know how good Dr. Wickwire is, but his male receptionist is the worst.

1/1/26 0430 my mom arrived to emergency department. The staff nurses, respiratory therapist, and…read moredoctors were attentive and skillful. They worked efficiency addressing all her needs and helping her feel better. She was admitted & continued to have amazing care from respiratory staff, social worker, doctor and registered nurse assigned to her. Huge thanks to all for your exceptional care. L.Adams

Summary: Clinical staff is great. Long wait times (understaffed or busy). Single unprofessional…read moreemployee. Be prepared to wait a few hours. We were in the lobby for 4 hours before being seen by a doctor. I'm assuming they are under staffed. There was a girl who was deathly ill and sobbing in the lobby. I don't think anyone checked on her or spoke to her despite her cries. I separated my shoulder. The first time they called me was to get my blood pressure and general info, so I was invited inside the clinical area. While I was sitting there, some dude was walking around. I don't remember exactly what he was wearing, but I don't think he was in scrubs. He was telling me he thinks my shoulder is broken and that it's gonna be a lengthy recovery. Not something anyone would want to hear. I questioned his credibility and asked him really? He said we can "bet money on it"... It was really unprofessional. He wanted to prove some weird point that he's confident that he can guess my diagnosis. Later the doctor came with the X-Ray results and it ended up just being a separation. And no broken bones (thanks weird unprofessional dude for the awkward interaction and trying to convince me that I had a broken bone). The clinical staff was great. The doctor was caring and answered my questions. I was also helped by a male nurse, he was good too and hardworking. If only the wait time wasn't so long, but I understand the clinical staff did their best. Either they are understaffed or lots of people had incidents that day, hence the long wait time.

Quick, efficient, friendly, and made the experience of getting a filling very comfortable. When I…read moreexpressed some nervousness they reassured me and everything they said a would happen is exactly what happened. Other dentists sometimes say it won't hurt when it actually will, but the doctor here was honest and helped me feel more relaxed.

I went to Arrowhead Dental Arts as a new patient for extreme tooth pain…read more They saw me asap. The staff and dental assistant were so kind and helpful. They also worked with my insurance to give me different options. Dr. Morales is very pleasant and is clearly knowledgeable and experienced. After I decided on the tooth extraction and bone graft options, he performed the procedures quickly and painlessly. I feel so blessed to have found this office!

The receptionist that work the front are rude. I asked about getting my daughter prescription and…read morethey refused to give it to me. I no longer had insurance and they would not help me at all. I guess since I no longer had insurance I didn't matter. We ended up going to Dr. Eric A. Saidi, OD, in Big Bear Lake helped us and got my daughter contacts which we desperately needed. They even gave her several contacts for free. I will go there from now on and give them my business.

My husband and I have been going to Dr Bedrosian's office for almost 25 years! Love her and her…read morestaff! Top notch! Everyone is professional, kind and patient. They go out of their way for the best care! You couldn't ask for more!