I bought a Mamiya C330 that needed new light seals and Rodolfo knew I was eager to get it back. He replaced the seals and cleaned up the camera for me in less than 24 hours! I also brought a different camera in to get checked out and Henry diagnosed the problem within a minute of looking at it. A different repair shop in Pasadena was not able to figure out the issue and was actually quite rude. I trust Walter's and had a good experience with everyone I met: read more

This shop is my go to! Anything I've ever needed they have always been able to help me, honestly guide me on the best things to do, and been friendly. I've sent all my photo friends here as well and they have always said they were great to them! read more

This shop is awesome! I thought I'd need the prism replaced on my Minolta XG-M since my viewfinder was foggy, but it ended up just being a battery issue. I was in and out in 5 minutes, and the associate who helped me was efficient, kind, and knowledgeable. I'll be back any time I have camera issues! read more

Amazing place. Even though they were not able to work on my camera which fell into the ocean. They had a wealth of knowledge and deep caring for the subject. read more

Hundreds of dollars later and being told my contax 35mm camera is fixed it is not after wasting lots of money and precious photos. read more

Walters Camera Video and Digital Repairs - Appliances & Repair Near Me - Los Angeles, California

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I would say ZERO Stars. this operation did not fix my camera as told. I took the camera to a person I finally found is an expert with this particular camera. his findings showed zero was done to make this camera run. belts were worn out and nothing was cleaned. I have video to prove it. when I called to resolve the matter i was talked to rudely and was hung up on. NEVER EVER USE THIS PLACE TO FIX ANYHING. they actually told me to pay with Venmo...at a STORE!!! They only write down what they supposedly did (not even itemized) on a worn out pad from the 60's. Spread the word through the film industry in LA. This place is a fraud!!! read more

Came in to see if my Olympus infinity Stylus 140 Zoom camera lens's was working or not bc I noticed it was different after using 3 films. He took it to the back let me know that everything was functioning fine and to come back after I developed som pictures to see if there's any more issues, he answered all my questions even not about the camera I brought in and was super friendly and helpful! Drive from Upland CA and not mad about it ! 100% recommend read more

Super happy about how two of my cameras were brought back to life at this repair store. Paid $170 for both of them and the work was done within 3 or 4 days. To me this store was 10/10. read more

PLEASE REVIEW ALL ONE STAR REVIEW BEFORE COMING HERE! If you noticed one similar thing it is that this company has horrible customer service and they are greedy/truly a scam! I went in to develop a film and paid extra to have them printed. I wasn't able to pick up since I live on the other side of town. I reached out via instagram and they said they would ship it. It's been over a month and it never came. I called the owner and asked them for a refund of the difference in the digital and print since i never received the photos. He begin to argue that I was suppose to pick up but used his money to ship out. I understood that but what really gave me the ick was that he lied that he packaged it other than an envelope and that it was expensive. I told them that didn't seem right since he is only shipping out paper prints. Then he changed his mind that he packed in an envelope and that it was shipped. He didn't offer me any evidence that he did indeed ship out the photos. It's sad to see that a small mom and pop shop would behave this way. I'm happy to support another business that actually deserves business. FYI! From the digital photos that were sent to me, they were extremely, extremely dark. I really question the integrity of this business. I wouldn't recommend this business to anyone plus it's in shady part of DTLA. read more

Walters Camera Video and Digital Repairs - Appliances & Repair Near Me - Los Angeles, California

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Knowledgeable and creative. Prompt and to the point. Very grateful. Good prices. And a bit of fun too

I brought in two lenses one a very expensive 57mm 1.2 konica hexanon version ii lens and they ruined the front of the lens face with indentation to open the lens. Professionals should be using rubber lens gaskets to open it. The other zeiss flektogon 2.4 mc was just to check for quote but after they opened it the apecture does not close and only stays open. I didn't ask them to fix this lens but they made a mistake by fixing the oily aperture as I only wanted a quota. But after a year of use the lens aperture doesn't close. Before taking it here, it would close by stopping down but it would not reset. Now it doesn't even stop down. Btw the process took forever to get a quota and get the lens returned back to me. Who knows if they are using our equipment. Process took a month to get a qoute. They even called back for the quota for the lenses and I only wanted the hexanon repaired but they made a mistake and repaired both. But even though they said the zeiss lens was repaired, it was broken a year later. I just wanted the aperture oils cleaned. I don't think they put the lens back correctly and they are learning on our equipment. They are not professionals. I only saw kids aged 30 or under and Walter does not work here anymore. Both lenses are gems and they ruined both. If you're needing lenses repaired, do not bring it here. Both vintage lenses are worse than before I brought it in. read more

I had my Fujifilm X100V repaired here in December for an electronic issue and paid $340. The camera worked for about two weeks, then began failing again, and now it doesn't work at all. When I returned to the shop (just over three months later), I was told they offer a three-month warranty but I was never informed of this at the time of repair. I was also told that without the original receipt, they couldn't look up the repair or help in any way. When I called to speak with them, the person on the phone was rude and dismissive and repeatedly interrupted me, insisting they were "not responsible" and refusing to engage with the fact that the repair failed almost immediately. This isn't about trying to stretch a warranty, it's about paying for a repair that lasted two weeks. A professional repair should hold for more than that, and a business should be willing to stand by its work, or at the very least have a way to trace a $340 repair in their own system. Very disappointing experience overall. read more

DO NOT BRING YOUR CAMERAS HERE!!!! I can't stress this enough. I've been a photographer for 25+ years, film and digital, medium format, polaroid. You name it. I brought a camera here via a recommendation and it was a HUGE mistake. My camera was initially fixed fairly quickly but as soon as I got it home and went to use it, I noticed it still had an issue. Frustrated, I took it back and they told me to leave it, they'd fix it completely. I assumed since I'd already waited for the repair, I'd be put at the front of the line. I needed the camera. Turns out, re-fixes (they have several) are sent to the very back of the line. RE-REPAIRS are the lowest priority presumably because Walter's Camera already has your money - there's no incentive to correct their repair mistakes. And they got my money in cash (they demanded cash or zelle) so I can't contest it with a credit card company. I'm guessing they've had a lot of those instances in the past where people contested their poor service with CC companies. My camera had sat in this shop for months. NO updates. No email response. No answering machine. Young guy who works there is decent but Walter isn't around anymore and the new ownership is very sketchy. Do yourself a favor and take your camera elsewhere EVEN IF it's a far drive. read more

Henry helped me out when I dropped off an Olympus Powershot. He gave me details on the issue(s) and was very helpful. The price was great for what I needed done. They had the repair in within day! Should things act up I will update here but camera works good as new. Will be using this place for my cameras moving forward. I would recommend! read more

Walter is competent, undertook a repair of digital back that other repair shops wouldnt touch

I dropped my Leica CL and broke the view finder. I dropped it off and he had it ready to go next day!

I would like to applaud Henry for his incredible customer service, honesty, and transparency. I was looking to purchase a Contax G2 and he gave me a lot of pointers in looking for the right camera & took a lot of time to ensure that I had a great understanding of purchasing the right equipment. If you need help and the best customer service, Henry is your guy! read more

I don't recommend this business because they will call and threaten to sell your camera if you're late to pick up. I'm a working photographer, the last thing I need to be threatened that they'll sell my camera. A kind reminder is fine but the harassment is over the top and weird read more

If I could give them a half star rating, I would. The people who run this store are dishonest and clearly don't take pride in what they do. I dropped off two rolls to be developed and scanned back in December 2020 after I called and confirmed it was okay to do so. The previous week I called and was told that their chemicals needed to be changed and to give them until the following Tuesday. So Tuesday comes and I go into the store to drop off my film. They said they still hadn't changed their chemicals. Tbh I could tell that he didn't want to do it and I that point I wish he had just turned me away. He said to give him more time and I agreed to because they did such a great job with my last roll. I even thought it was weird that they had me pay before they did the job, when I paid after the fact the first time I got a develop and scan. I was patient with them because they are a small business and we're in the middle of a pandemic; however it took them THREE MONTHS to complete the job that I had already paid for. It took me calling and pushing the issue for them to not brush me off like they had when I previously called them. And on top of that, they hadn't even processed the film! I can imagine my film still chilling there in an envelope by the window just collecting dust and getting damaged by the sun. When i called them, they told me they could only process the film, but not scan because their scanner was broken. I accepted that because I wanted to get my photos back. When I got there, they refunded me the full price which was a bit fishy. When I got home I inspected my negatives and it looked like most of the film was underexposed because of how black it was. I didn't want to accuse them unless I was the one who made a mistake. I scanned them myself and the attached photos is what I received. They were mostly blue and flat! The top left photo is from I roll I got developed at a different lab. The rest is film that the guys at Walter's camera screwed up and was too cowardly to tell me that. I understand that mistakes happen. We're human and no ones perfect! The two weak a** guys who run this camera shop have no back bone. Please don't waste your time and money!!! read more

Walters Camera Video and Digital Repairs - Film potentially processed in old chemicals or not processed for the right amount of time(?). - Appliances & Repair Near Me - Los Angeles, California

Great place and Rodolfo is a master of his craft! Affordable rates and quick fixing of your gear

Really wanted to root for this small mom and pop shop. But they lost one of my cameras I paid them to repair! I brought in three Yashica T4s to be fixed. They assured me two were possible to repair while the other was done for due to irreparable damage. I paid the cash requested, they gave me a ticket/receipt and I waited for their phone call in a few weeks. Never got a callback but when I reached out after some travel, they said it was done. I came to the store, they hit the shutter, took an exposure - flash went off and all seemed okay. Until I went home. I tested it again and one failed to turn back on and the lens would not come out. I figured it was a simple mechanical thing they forgot to readjust while putting it back together. I called them immediately as it was still under their repair warranty and they told me to bring it back and they'd have a look. Shortly after, I shot a roll in Joshua Tree with the second camera. After developing the film, that second camera too had an exposure issue. I called them back again and told them I'd be bringing back the two cameras that they had supposedly fixed. I thought what are the odds of both cameras not working! I dropped again and they said they'd give me a call once they checked it back out. Now this is where I admit I made a mistake. They did not give me a ticket/receipt for this drop off. I didn't think to ask because the way they spoke about it seemed like they'd check it out immediately and call me back in a day or two. They did not. I gave them the benefit of the doubt since I was not in dire need of this cameras. I waited about four weeks to call back and check-in and they said they'd call me back in a week to pick up. Two weeks past and I call them back. They said they're working on it as we speak and they'd call tomorrow. Four days pass and I call back and they say it's done. I show up and they give me back one camera. I asked where the other one was and they told me they ever only received one. There was only one camera on the "ticket". After a bit of back and forth, they assured me they only received one because of their ticket system showed one camera and that I probably lost it at home. I was flabbergasted. Very frustrating. I decided to cut my losses. As far as I can tell, my one camera does work again so I guess there's that. Is losing cameras a regular occurence for them? I don't think so. Can they fix cameras? Yeah. Are they reasonable folks with good customer service? lol... read more

Do not go here. Absolutely the worst customer service, they had my camera for 3 weeks only to tell me that 'it would be too expensive to fix my camera and I should just buy a new one'. One guy originally quoted me $120 to fix my SLR, then 3 weeks later the other guy, Rodolfo, quoted me $160. So which is it? They returned my SLR with a stain on the mirror inside the camera. So my camera is in worse condition now than when I brought it in. The owner Rodolfo is rude and condescending. Absolutely do not go here, they are dishonest and they will not give you a straight answer for weeks. They actually charge more than Sammy's charges to fix a camera and they are rude on top of it. Absolutely the worst. whatever you do, do not go here. They don't care about customers, and they treat you like garbage. Not sure why they even have a business that entails dealing with customers when they have no regard for people. Do not let them ruin your camera like they did mine, and don't let them take advantage of you. read more

I took in four 35mm cameras for repairs ranging from light meter calibration, film advancement issues, and electrical issues. All issues were fixed in about a month and I felt the prices were very reasonable, I am very satisfied. I also had them process some 35mm film and it came out great, the scans were sent to me in a few hours, and I picked up the film the next day. They didn't have a chance to cut up the developed film, but I took it home anyway. From reading the previous reviews I was skeptical about bring in my cameras and film however, I'm hoping the store has improved from complaints over the past year. Some areas they can still improve would be better communication, since I had to call multiple times for updates on my camera, and some calls were not returned. Also, yes there is one dude there that doesn't wear a mask which is annoying. However, the woman that works there is great, is very knowledgeable, friendly, and I hope she's there to stay. I feel confident leaving my gear in her hands. read more

I found an old Polaroid spectra laying around my parents house and bought some film for it. It wasn't working and there was random clicking. I went to Freestyle photo supplies to ask what was going on and they recommended that I come here. It's kind of a hole in the wall. There's also a bell ring to enter. I was greeted and I'm sad I didn't ask for his name but he was so patient and helped me figure out what was wrong with the camera. Told me it was the flash that drained the battery of the film and we tried again and it worked! Thanks again and hopefully will be back if I have problems with my other cameras. read more

Walters Camera Video and Digital Repairs - The photo to test to see if it worked - Appliances & Repair Near Me - Los Angeles, California

I took my Bronica 645 rangefinder in for a film advance issue. The repair took 2 months and cost $500. After testing the camera, the issue persisted and I realized it was never fixed. They refused to refund or work on the camera free of cost. This place is a scam and the employees are wildly unprofessional. Don't get your gear serviced here. read more

The people working here ruined a whole roll of film we shot of my sister's wedding. They called us and told us it looked like the film had been flashed, which was clearly their fault, but they did not apologize for it at all. From the moment we walked into the store, the customer service was terrible. The guy at the counter was not helpful and was clearly not listening to the questions we were asking him and the services we were asking for. Not only that, after we had dropped the film off, over a week went by without hearing from them. This was longer than the shop said it would take to develop and so we called them to see what was going on. Only then did they tell us that the film was ruined. Were they never going to call us, thinking they could just hide their mistake? While we were in the store, another customer came in and told them that they had messed up something with her negatives. Again, the guys working there acted like the customer was being annoying, when THEY were the ones that made a mistake. We should have known then and there that doing any business at this shop was a big mistake. read more

I sent a Leica camera in for repair a couple months ago (when it was still technically open). Never received any information on status. Called and e-mailed. Nothing back. This place may have had an esteemed rep at one point, but it's gone now. read more

This is THE PLACE to go and get your camera looked at. Fast, experienced, reliable service. Highly recommend 10/10

Literally don't bother. Dropped off three Super 8 cameras back in November and -- until today -- was pretty sure I was not getting them back. One week after I dropped off the cameras they informed me they were easy fixes and gave me an estimate. I gave them the go ahead. From then on it was total radio silence. After four months of calling weekly and being met with clumsy excuses (this technician sure seems to be 'out of town' a lot), long holds, or a full mailbox I finally got ahold of the technician who told me the cameras were unfixable and I had to come pick them up. Insane experience. read more

They scammed me, they told me it would cost me $400 to repair the issue I had with my camera. I gave it to them to fix and when I got it back I noticed it would over heat so I took it back to them and they said they will have another look at it. My camera ended up being left in their shop for over a year. I've called every month asking for updates but they always told me they were looking for parts. It seemed like they were getting frustrated when I even called asking about MY camera. I was being very patient with them. After a while I grew concerned and asked them for another update, I told them my camera has been there for over a year now and they said that was "impossible" and they don't keep cameras that long here. After being on the phone with them that same day they said the camera was "ready" so I went to go pick it up. They said it was fully tested and working. I took it home and shot a roll of film with it and noticed it still had the same issue and many more NEW issues this time. I called and finally asked for my money back because they had not fixed anything with the camera they in fact made it so much worse. They said they will not be refunding my money after I kept saying they never even tested the camera after they said it was completely fixed. Completely scammed me out of my money. I paid them to do something and they didn't do it all. The worst of the whole thing they kept saying they don't even remember having my camera in the shop when I told them it's been over a year when I called to complain. They even asked me "why didn't you come pick it up sooner" cuz you guys never called saying it was ready when you said you would and even when I called you said you were "working on it" Dont go to them, they rude as hell when you try and talk to them too. How the hell you pay someone to do something and they don't do it and steal your money in the end read more

I don't review many non-restaurant, bars, but this place is exactly what Yelping is about. Walter's Camera spot is simply the best. I don't say that lightly - it's cramped, located in an odd spot and is owner-run. How the hell can he survive vs. the giants? Because, like I said, he's the best! Walter is unique. He reminds me of Mario (Bros) but he's not Italian (...ok, I know Mario wasn't really Italian!) and is a little stern, but he's a craftsman and there's not a lot about cameras he doesn't know about. Yet, he's no snob. He has classic 'film' cameras, but knows his digital cameras too and is happy to work on them when others want to charge more or simply tell you to "buy a new one". Tucked away on a quiet downtown street he's always got a customer or two in his store. When I arrived a lady was there with her Sony digicam (Walter had one for sale too). He told me my dropped Canon Sureshot needed the zoom lens rebuilt which is possible 75% of the time and costs $70. If he couldn't fix it then there was no charge. Wow. That's idiot-proof if you know anything about repairs. Canon will charge $130, other places may be ~$100 but they'll outsource it if you can find them. When asked why he thought it was the lens when the power seemed to be the problem he just said "the lens shuts everything down..." Hmmm. Fair enough boss! I got a call three days later that the camera was ready and happily paid the $70. He scolded me before I could pay , "put the camera away...", he said. "Don't let anyone else use it, don't drop it, don't leave it in the car". (Earlier he told me the heat burns the CCD which is the smart technology in the camera that lets it take pictures. So now you know.) Walter knows how we find him. "The Internet", he replied when I asked him if he knew how I discovered him. Let's hope he will say "Yelp" next time someone asks. Oh and I think V.V. below is just being proud. Yes, Walter is a bit acerbic, but cash or equivalent is the way to go for a small business where cashflow is king. Some of my favorite spots are cash-only. That's not a sign of shady (unless you're the IRS.) Instead, listen to Joz Joz J's review. She knows enough about Walter and how to have a smooth repair when you can't get to his store. read more

Walters Camera Video and Digital Repairs - Busy workshop (taken with my fixed camera) - Appliances & Repair Near Me - Los Angeles, California

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Unfortunately Walter has passed away. I was unaware of that until a couple of weeks ago. Called because I had an issue with my camera. I was so used to Walters great customer service that I was stunned when a young guy told me that they had hundreds of cameras to repair and he couldn't look at it for at least a couple of weeks or more. It was obvious he didn't need or want my business. So it's the end of an era for me. I did find another great camera place see my other reviews and it's definitely not Walters anyone. RIP Walter read more

I'd had a good experience getting a camera repaired here, but when I dropped off some film to make sure the repairs worked it was the start of some massive frustration. When I dropped the film for process only, I was told I'd get a call when the film was ready. 2 weeks later no call, so I called back and was informed the film had been processed the same day I dropped it off and to come by anytime. Once I finally had time to make the drive out two days later, I arrive and the film guy is nowhere to be found. The guy running the repair shop can't get in touch with him and can't find my film anywhere in the back area. I wait a half hour but he never shows up. I call back today and try to have him just scan the film and send it to me and he wants me to pay or come out to the shop. I already did that during business hours and you weren't there. Not making that mistake again. Guy who runs the film side obviously has no understanding of customer service and wouldn't even consider how the way he acted reflects on him or his business. I was so ready to refer them to my photographer friends because of my initial experience, but now I can't in good conscience refer either side of the Walter's to anyone since the guy on the camera repair side refused to take any responsibility for the film guy. You're the same business, how one acts reflects the other. There are other camera repair and film processing places in LA. Unless you live next door, you might as well go to any of those instead. read more

The integrity of this place has dropped so low. I dropped off a lens three and a half weeks ago for repair. I told them that i had a wedding to shoot in 3 weeks and i needed the lens back before then and they said the lens would be ready in 2. At the end of 2 weeks i called since no one had reached out to me, and the man who does the actual repairs made it sound like he hadnt even started on it but he would have it done by monday. Monday no call. Each day the following week i called and asked if someone could give me an update and left my number each time. The people who answered kept telling me they didnt work for walters camera directly and only took messages. It takes 30 seconds to pick up a phone and update your customer. Its now been 3 1/2 weeks and ive been renting a lens (the whole point was to avoid this) and still have no update from them and no lens. Ill have to go into the shop and hope the repair man is there just to get a simple update- hes always gone apparently. I would never have left the lens if i had known it would take this long, with zero communication. Ill need to go to the shop and just wait for the repair man to show his face just to ask if im getting my lens back and when. This has been a stressful weird experience. read more

I'm not sure why the reviews are so poor, I LOVE this place. I've been getting my film developed here for about two years and Jorge never disappoints. Best quality and results in LA. read more

They held my camera for two months, after I called multiple times they didn't prioritized or have any updates . I was force to find a new place. read more

My husband and I have had nothing but good experiences here. We recently started playing with some film cameras, and whenever we've got a jam, torn film or any issue at all, we take them here. Getting our film developed at Walters is super convenient and affordable. Everyone who works here is nice and down to earth, knowledgeable, and honest. I get my scans back in less than 24 hours every time. Highly recommend Walters! There's really no where else that gives us a better experience. Started coming here about 6 months ago after spending a lot of money (and time waiting in line) at some other places over in Ktown & Mid Wilshire, and decided we're sticking with this shop from now on. read more

HORRIBLE service. I usually don't post reviews but had to because our experience was so terrible & lost us a camera and a roll in the process. The person we met with wasn't listening at all when we explained our issue. Had a camera that wasn't working with a roll trapped inside. We asked them if it was possible to fix the camera and get the roll out safely -- they said it was no problem. Then we get a call that they can't fix the camera. After no word on the roll, I finally call and they say that *I* must have exposed it because it's completely burned out. I remind them that they're the ones who got the roll out and exposed it, so now an entire roll of film is lost to the world. And I only know because I reached out to them instead of the other way around. Truly a shame, not even offered a refund but instead a credit. Unfortunately that money is lost because I won't be coming back. read more

I really didn't want to give this place a bad review. I liked the old man who used to work here but passed away. He told me to take care of my Canon AE-1 because it was no longer made. Well, I've come back to have my camera sensors cleaned, and I also brought in a flash that they lost, and they claim they have no record of me bringing it in, while saying they usually don't take the brand of flash I brought in for repair. Why would you lose it if you don't take that kind of flash? They always tell me they'll call me back when I call to ask about my flash. Very unprofessional read more

Unfortunately, I will not be returning here. The young man who answered the door refused to wear a mask, after I politely asked him twice to, "Please put one on." I was going to call the shop to ask him why he refused to wear a mask, but after reading other yelp reviews I can see that this behavior has been going on since at least November if not sooner. I had a vintage Minolta and Nikon for them to repair, but now I will be taking my business elsewhere. I was referred here by Freestyle Photo and will also be informing them of what happened today. read more