HiHo is one of my favorite burger spots, and this isn't my first time visiting the Marina del Rey…read morelocation. Unfortunately, I had an off experience today, and I'm really only leaving this review to make sure an employee isn't unfairly blamed for something that wasn't his fault. When I placed my order, Terry (the manager) wasn't around. I ordered what I intended to be the Double HiHo Cheeseburger. Whether I misspoke or Yael misheard me, when my buzzer went off I was handed the Classic instead. I let Yael know, and he immediately apologized and said they'd take care of it. He told me to hang onto the original burger while they remade the correct one. I even mentioned that I'd give the extra burger to someone outside rather than let it go to waste. At that point, Terry overheard the conversation and stepped in. What should have been a simple reorder suddenly became much more complicated. He repeatedly explained that he was only charging me the small price difference for the upgraded burger, which was completely fine. What bothered me wasn't the charge. What bothered me was that Terry began correcting Yael loudly enough for customers to hear. He wasn't yelling, but it was clearly a public reprimand. From my perspective, Yael had done exactly what he was supposed to do. After I reordered with Terry, I reached for the original burger that Yael had already told me I could keep because of the mistake. Terry pulled it back and asked if I wanted it "in addition." I explained that Yael had already told me I could keep it since the order mistake wasn't my fault. Terry seemed visibly flustered and responded that, yes, that was usually the policy. That confirmed what I already thought: Yael hadn't done anything wrong. As a customer who comes here often, it was uncomfortable watching an employee be embarrassed in front of customers for simply following what appears to be company policy. If there was ever a coaching conversation to be had, it should have happened privately, not in front of guests. Honestly, I don't think there was anything to coach him on in the first place. This review is not meant to criticize Yael. It's actually the opposite. He was polite, owned the mistake immediately, communicated well, and handled the situation professionally. I hope he isn't reprimanded further because, from where I was standing, he did absolutely nothing wrong. The food was still good, as it usually is, although this visit didn't quite have the same feel as my previous ones. I'll definitely be back, but I wanted to speak up because employees who treat customers well deserve to be supported when they've done the right thing.

Came here on a Sunday night with my niece and her bf, it was their first time having hi ho burger…read more We ordered the chicken sandwhich, honey tenders, hi ho burger and a double cheeseburger. Burger got a little messy because it was greasy. Burgers were seasoned enough, the fries are always good. The chicken tenders have a lil kick to them. The person who took our order was a little snippy, I wasn't sure what to order and I was like umm and he replied back we don't have umm on the menu and I was like sorry just debating between two burgers.

Stop by for a burger, heading to the forum and I'm sure glad I did. Excellent burger and onion…read morerings and the service here is very attentive. Travis and crew deserve props for making us feel right at home

We come to this location all the time, usually before or after a movie at the nearby Cinemark, and…read morewe've always had great experiences... until last night. We went to see the Mario movie because it was $6 Tuesday, and the movie ended a little after 9, so we rushed over knowing Hopdoddy closes at 10. When we walked in, they were already mopping floors with chairs up on tables on one side, but there were still a few people eating in the bar area, so we figured we were okay. We ordered a Thunderbird bowl (dressing on the side), the burger of the month, the Smothered Texan (free, because we're Legendary status) a doble fina margarita with a tajín rim, and a Sam Adams draft. I checked the time when we finished ordering--9:34 on the dot--because it already felt like the kitchen was trying to shut things down early. We sit down, chatting, all good... until we realize our drinks haven't come. We're seated in the bar area, so we can literally see the bartender chatting with a couple, NOT making drinks. Then our food arrives. Still no drinks. I ordered a chicken patty, which typically takes longer to cook, so there's really no reason for food to beat the drinks out. I check the time again and it's 9:45. I'm about to get up, but I see the bartender finally pouring the draft, so I wait it out. Then I realize my bowl came with no dressing at all, so I get up to ask for it. On my way back, I pass the drink pickup area and see my husband's beer just sitting there... next to my empty margarita glass. Meanwhile, the bartender is back to chatting instead of finishing the drink. I had planned to just grab the drinks myself to save the server a trip, but instead I'm standing there trying to get the bartender's attention--or at least hoping he'd mix the margarita while he talked. He eventually noticed me and started making it, but by then my food was sitting at the table getting cold, so I went back to sit down. I didn't even get a chance to take a picture of the Smothered Texan because by the time I got back my husband was almost done with it. The drinks finally arrived at 9:50. And to add insult to injury... the tajín rim was barely there. Honestly, I waited tables all through college and I get that it's annoying when people come in close to closing (especially on a Tues) but the experience shouldn't feel like you're inconveniencing the staff for being there. Between the missing dressing, the drinks sitting untouched, and the bartender prioritizing conversation over service, the whole night just felt off. Disappointing, especially since this has always been one of our go-to spots.

To be honest, this is the BEST smash burger I've ever eaten!!! The sauce added onto the burger was…read moresuper amazing and tasty. The meat did not disappoint in flavor and I chose the Double Wagyu burger. It was perfectly made. The reviews here don't disappoint!!! I made sure to check @gamgam_burger on Instagram to make sure they were here since it was July 4th weekend. Their usual days are on Thursday-Sunday. Check if it's a Friday cuz sometimes they are closed. They were open so it was perfect!!! The fries were crisp and tasted great. We had a side of ketchup with our order. PS Make sure to have napkins!!! There's a small table with 4 seats next to the tent with no shade, but my girlfriend and I walked down the street to sit at a bench to eat. This was such a delicious lunch in the area!!! Easy to walk up to and order. They take Apple pay. Once the food is on the grill, the smells are HEAVENLY!!! - we parked on the streets around the block, but there's also a public lot to pay at

Have you ever had three burgers in one night? Me neither.. until I came across this toothsome smash…read moreburger. It's so flavorful and cooked perfectly every time but the fried egg on top is what ties it all together and elevates this from your ordinary burger joint. Along side the delicious food is the crew.. regardless of the long line, the heat or the time of day, these guys are always so affable and friendly! I highly recommend you treat yourself.. and a friend!

I finally understand why this place has 4.9 stars instead of a perfect 5…read more I was walking around Venice Beach looking for a good burger and kept seeing great reviews for Burger Spot. Since I was specifically craving a smash burger, I decided to give it a try. The good news? The food was exactly what I came for. The smash burger was juicy, flavorful, and cooked right. The fries were good, too. And as a bonus, they had Cherry Coke Zero -- which is surprisingly hard to find these days. For about $15 including the drink, I thought the price was completely fair for Venice. So why am I talking about 4.9 stars? Because my wife ordered lunch from the Italian place right next door. That's when an interesting comparison happened. I waited about 15-20 minutes for my order. When it was ready, I got up and picked it up myself. The burger came in a takeout container. After I finished eating, I threw everything away myself. Meanwhile, my wife received her food in about five minutes. It was served on a real plate. Someone brought it to the table. Later, a staff member came by to ask if everything tasted good and if she needed anything else. The funny part? She paid only a few dollars more than I did. Both of us left the highest tip option the terminal offered because we appreciated the effort and wanted to support local businesses. And that's exactly when it clicked. Burger Spot serves a very good burger. In fact, I'd happily come back. The food deserves the reputation. But when the restaurant next door delivers a noticeably better overall experience for almost the same money, the difference becomes impossible not to notice. So yes, I'm still giving Burger Spot 5 stars. The burger was good. The fries were good. The price was fair. But if the owners ever wonder what separates 4.9 from a perfect 5.0, they don't need to look very far. Just look at the neighbors. No hard feelings -- that's simply what I experienced as a customer. And if Burger Spot matches its service to the quality of its food, they'll have something truly special.

Hands down, this is the best freaking smash burger spot in LA. It seriously does not get better…read morethan this.

We had a great experience and great food at N17 The Lane! I see some recent complaints regarding…read moreservice during the World Cup. It's clear they've put intentional effort into improving this week, as service was a highlight for us. Our waiter, Sunny, was so polite, quick, and communicative. He had a lot of tables to cover, as it was a packed and chaotic room during the Mexico vs. Ecuador game last night. The N17 burger and fries (both the regular shoe string fries and sweet potato fries) were fantastic! Both were cooked just right, very flavorful, and the fries were nice and crispy. The atmosphere and design of the restaurant in front isn't your typical "sports bar" - it feels more like a cute, sunny brunch restaurant with high-quality screens for sports viewing - but the clientele feels just like any other sports bar would :) It was very lively and fun to watch with others last night. For the World Cup, they've opened up their event space in the back which is not set up like a typical restaurant - but it was great for viewing! The screens are HUGE and very high-quality.

I don't understand how a "sports bar" decides to host an event for the World Cup yet can't provide…read moredecent service and/or a welcoming environment for such an event. Listen, I understand being busy is one thing but blatantly ignoring paying customers that have been sitting and waiting to be served for 20-30 minutes after only ordering two drinks is strange to me. And then to come back and ask if we wanted to remove the items we already ordered without us having to bring it up just lets me know that you remembered all this time but chose not to serve us until someone had to go ask to be served AGAIN. Even other venues that are 5x bigger than this one have better customer service/attentiveness. We also ordered the bottomless mimosas and only got through 2 bottles because it took them 20 minutes to bring out the first one and another 15 to bring out the second one when it was asked for. And on top of that, they act like they're doing YOU a favor by bringing out the food & drinks that YOU paid for. I have never written a negative review before but this experience was awful; just a waste of money &, what should have been, a good time.

My experience was very great, good customer service. Loved that the workers can recommend any good…read moreitems. Travelled about 2hrs 30mins and decided to try they amazing burgers right by the Santa Monica beach highly recommend!! Simple yet soooo flavorful :)

Rachel and I have been chasing smash burgers around LA for the past year…read more We shared a double burger, Fries and an ice cream cone.. spoiler, she let me eat the cone! Love the with all the works. Worth noting we made no changes to any of the order. We came around 2 today and waited on a short line. The weathers been pretty bad

OG CLASSIC burger spot in Venice beach is a must. Fresh ingredients and taste. Kick it with…read morerefreshing drinks and pool as you wait. Love the music ambiance too. Attentive customer service.

The "bouncer" IS not willing to talk with. You. She is convinced she knows everything…read more This was once a favorite spot for me. No longer.

I didn't even know there was a Shake Shack on this side of town!…read more Burger and fries are very solid. I would pass on the mac n cheese (the noodles are very soft/mushy). Lots of seating inside. Free parking in the shared plaza parking lot. Lots of cool stores in the plaza. There's also restrooms.

Visiting from out of town. First time here. Parking easy in the strip mall. No wait at 1140am on a…read moreWednesday. Got the burger with the mushroom cheese patty. Was kind of expecting a bigger burger for the price. Small bun and only cones with lettuce and tomato. Was good. Nice and hot and fresh.