Terrible service, Terrible ownership- Terrible all around. Ive been going to this business for a while and they don't care about customer service when THEIR machines malfunction. I got credit with a threat of "next time you don't get your money back" so when I said I didn't like the experience their giving me they proceed to yell at me from across the store. UNPROFESSIONAL. read more

Used one of their washer and the washer left my clothes completely soaked. After the washing cycle ended water continued to flow out of the washer. I had to rewash the entire load. When I asked the attendant for a refund she would have to get my contact information. The. They would review the camera and get back to me regarding my refund. Are you serious all that for $ 3.75. Horrible! Your customer service sucks!!!! read more

I'm not normally one who leaves reviews let alone come up with the idea of drafting one. This place is okay, there's plenty of room for improvement imo. Pricing wise is okay I get that the increases happen for a reason so that's okay, and the idea of using different payment methods other than the store card is convenient. I do think this place really needs more ventilation other than fans circulating because it gets really hot, as in HOT. However, I will say that the attendants here are hit or miss in my opinion. Some are nice, some aren't. I get it we all have our days and that's fine. Today, around 2:30, one customer was practically hogging up the entire row of dryers leaving the rest of us little to nothing so it sounds unfair. Obviously, we have voiced out concerns to the attendant, did not catch her name but she's short and the attendant told the person to at least take a couple out but still refused. Instead of putting in the effort to at least try and convince the customer she just went on per usual and not even put in more effort to talk to the person because it's honestly unfair that this person who's stuff is clearly done is continuing to hog up the dryers. I get it, if one does things in an orderly manner and is particular about how they do things, but it should at least be common sense AND common courtesy to just leave some open for people especially when being WELL AWARE that there's a lot of us around. From reading into the person and looking at their body language, your guys' attendant put lackluster effort into fully convincing the person to take out a couple dryers to allow others to make use of it. read more

Wash N Go Laundry - Laundromat Near Me - National City, California

their washers never have enough water coming out of it, our clothes always end up just being tumbled in wet clothes covered in soap & leaving a film of soap after it gets dried read more

Washers don't work! Didn't start when I pushed start. Kept stopping even though nothing was in the door to stop it from working! Had to push start 3 times. Clothes came out smelling not clean. NO Attendant on site even though it says! I use the wash-n-go as my main place to do laundry and this location is by far the worst! All the other places always have an attendant on site. Attendant finally arrived told her of the washer and all she could say was the door was jammed with clothes and walked away! Again tried to explain no clothes were jammed in the door. Didn't even touch the door and the washer finally started working. Then after I needed to take my 5 year old to the restroom and of course no one in site to be found to open the bathroom door. Perfect to tell a 5 year old to hold it and have an accident! Would have had better luck at the other Wash-n-go in National city. Not happy! read more

Ehh, this place is okay. The staff here are extremely rude. I usually come here one time I came in at around 8:50, and the old lady legit sucks her teeth, makes a cringe face, and makes sure that I know they close at 10. I was well aware and said I would be quick. That was the only bad experience I'd say I've had. People tend to hoard the laundryman carts and put random things in them to claim them. Making them unusable for others which is annoying. I came last week and the service center was closed, even during parameters which was also slightly annoying. read more

nivel and clean place to Wash good Service attendant very nice and helpful all the machines looks clean and new amazing service from Maria read more

One star for cleanliness. They changed dryer time; 25 cents for 4 minutes, used to be 8 minutes. However, dryers go 'offline' and you cannot get time added back to dryer or your money back.....staff is not empowered to add 50 cents! Fool me once shame on you but fool me twice, shame on me! read more

I am in the process of searching for a laundromat that does delivery. This establishment popped up during my search. I will never give this company any of my business. The staff was so rude! I was referred to management at the other National City location. She was the rudest and most dismissive person. I see why her staff has no customer service skills. I almost had to call the police just to get my clothes that I paid for in advance. They are just horrible. If I could give both locations zero stars, I would. Their posted policies are so unclear, they don't understand their own shady pricing. They have add on fees, but no one explained that even though I paid in advance for my laundry, bought my own hangers that there was an additional 8.oo charge for them to release my own clothes to me. I did not have 8.oo to GIVE them. NEVER AGAIN!! read more

By far, the cleanest and best coin laundromat I've visited. They are located in Old school house plaza. New equipment, and everything else are new, state of the art laundry that accepts both coins and credit cards. They also have different size of washers and big dryers. Also have free WiFi, and free soap if you don't have any. Inside is very pleasant, and the person in charge is very helpful. I would visit this place again if in case I ever return to visit San Diego or National City. read more

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EXTREMELY RACIST TOWARDS ASIAN/ARABS Every time my whole family comes here (to do laundry) two mexican ladies that works here are racist towards asians and middle eastern. this is for real. Out of all the people we get questioned why we're doing laundry beside their machine (because they wash clothes for other people too.) they keep staring at us and giving us attitude when we greet them all the time. The place is nice and new but atmosphere is very upsetting. even if this is close to where we live we choose to avoid this place the supreme clean laundry in chula is way better STAFF IS NICER! That final moment that led me to write this comment down is when the mexican staff lady told my mom to remove her clothes from the dryer almost 10 minutes more before closing and pointed her to go get out of the door and opened the door for her while her clothes are still in the laundry like my asian mom is still pleasant towards them. they also yell at homeless people to go out, we get it if they don't allow homeless people but they are EXTREMELY racist and unnecessarily rude towards homeless people that has the same needs with sheltered people. They need to hire better people. we left with wet clothes upset about the way they treated us, we are educated people and we speak the same english they spoke. The attitude was so unnecessary. what a nightmare this employees are. never coming back here really this time, i've been so patient smh! EDIT reply to rude owner: I would love to see the video of me staying in the car and not speaking verbally to your staff, talking to someone via FaceTime while waiting for my asian mom. I have my lawyer ready because you are threatening us without evidence. Please contact me when you go to the police station so i can have my lawyers ready. :) we never yelled at your staff they were the ones who are always rude, we NEVER talked to them unless it's about doing laundry. please make a copy of your surveillance video for my lawyer and me and we will see how you deal with your customers just for the sake of your business and your racist employees. this is such a waste of time. I would love to see how we took a picture and yelled at your racist employee, frankly you sound delusional. We understand that you want to keep your place bright and beautiful but things like this happen in real life. Thank you for showing your real behavior based on how deal with this. it is now clear to whomever will read this. I am not threatening you and your business but leaving a mere real review. we are ready for your police action threat, because we are not scared of your assumptions. we know what happened and we can check with the law just let me know please. have a good day! read more

Wash N Go Laundry - owner harassment. - Laundromat Near Me - National City, California

Super clean. Washers take Apple Pay and big washers are not expensive to use compared to other laundry mats. Will be coming back