Our front loading gasket needed a cleaning and we foolishly took it out to clean, thinking we would be able to put it back in ourselves. Five hours of trying to put the gasket and springs back in ourselves, we gave up and decided to hire someone to do it. Apparently, this job is not for the faint of heart. I contacted several appliance repair businesses and all were very busy and told us it's quite a difficult task. We called Washer Dryer Pros and were able to book an appointment for the following day. Dimetri came to our rescue and called ahead of time to let us know he was able to stop by earlier than planned. He was super friendly and explained the process. The job was not easy but he got it done. He asked if we needed anything else looked at. We told him our range knob can use replacing. He followed up later that day to give us some great options. AWESOME customer service, quick and friendly service, great communication, and follow through. We cannot recommend Dimetri from Washer Dryer Pros enough. Price was about on par or a little lower than other places we were quoted. The most important thing is that they were able to come out quickly and got the job done. read more

I definitely do not trust this company. I called Washer Dryer Pro on 25th Ave for a service call in the morning. The service technician will call me in advance between 4 and 6 pm. The service call will be $95 but will be absorbed if I need his work. With no advance notification, a gentleman showed up at my doorsteps around 5pm. He went to work without showing any identification. He charged me $275 afterwards. I paid him with credit card and asked for his business card. He told me I can see it in the invoice through my email. Then he left. Of course there is no invoice in my email. Then I looked at my bank statement, it turned out the company is not Washer and Dryer Pro and the address is 44th Ave instead of 25th. I felt like being played. Be very careful with this outfit. I certainly will not repeat the same mistake again. I had paid my fee. read more

Our washing machine broke and spilled water all over our hardwood floors... just in time for Christmas Leon from Washer Dryer Pros came out within a few hours of our call and was fantastic. He was able to identify the problem quickly, and got the parts to fix our washing machine the next morning. Throughout the process he answered all of my questions and had a great sense of humor. Cannot recommend these guys enough. I hope I never have to deal with a broken washer and water damage again, but if I do I'm calling Leon read more

This review is long overdue, by several years, but I recently ran across the technicians card (Artem D. - who may no loner be and employee), and I've never forgotten the outstanding service and repair done to my niece's washing machine. Artem was very friendly and knowledgeable. His attitude and demeanor instilled confidence that all would be well. And it has been; it's still working beautifully. I'm glad to see the business still operating, and will recommend you, now that I've found the card. Thank you. read more

Phew...thank goodness for Leon from Washer Dryer Pros who came quickly to evaluate, ordered the parts, and had our aging dryer back in action within a week. I am so relieved that we did not need to replace it. I hope I do not need to call them for awhile, but when I do, I will not hesitate. read more

They are VERY unprofessional. I called & made an appointment for a repair man to come over on a Saturday afternoon between 1-3pm. I wasted my ENTIRE SATURDAY waiting for him/her to show up, THEY NEVER DID!! No call or text from them, NADA!! When I called them on Monday to ask the heck happened, the woman I spoke to said that, the tech said that HE CAME TO MY HOUSE & SAID THAT MY W/D WEREN'T INSTALLED YET!! She said that they can't service appliances that aren't installed yet!!! She said that the technician HAD PHOTOS OF MY WASHER & DRYER!! What the F**K?!?!!! Photos? How would they know what my W/D looks like? NO ONE CAME TO MY HOUSE!! These people are the WORST!! Look elsewhere for service for your washer & dryer. read more

Day started with a leaking Maytag washer which made whole family panic. I called , made appointment for same day, Emil came by and diagnosed and fixed problem in less then an hour. Very happy with there service and the price, absolutely will call them again. read more

Leon arrived on time and worked very hard to find a solution for our dryer problem. He was very patient and demonstrated a strong work ethic. We were very pleased by his work and very happy that our dryer is working again. -Victoria read more

Funny giving five stars for bad news. These folks came out for an odd Samsung washing machine problem (tl;dr - don't buy samsung washers) where it wouldn't finish cycles in any reasonable amount of time...loads might complete in six hours and never error out. First technician that came out was a bit perplexed and after doing diagnoses, he said "I could replace the main board, but don't really want to as I don't have a concrete reason why it's not working. I could replace it, charge you and you may still have the same problem". Totally fair (and considerate). He said, let me do some more homework on this and escalate. A few days later, their senior technician came out and did a pretty exhaustive evaluation and determined that the spinner had essentially warped a bit and caused it to be out of round so it can't ever spin without triggering a restart for imbalance. He said that it would be about $300 to replace the spinner + a ton of labor to repair, so buying a new machine was the best option instead of fixing that one. Since they couldn't fix it (well, he could, but not in good conscience), they didn't charge me. Yay! I was impressed with their thorough and methodical approach to diagnosing and fixing my stuff, and when it came down to something that wasn't economical to fix, they said so. Top notch. read more

I am usually a do it yourselfer with this kind of stuff, but I was stumped on why our washer was sometimes not bringing any water in. Dmitri came out and was about as knowledgeable as you could hope for and quickly came up with some potential causes. Unfortunately, due to the really awkward way our stackable washer dryer are crammed into this closet, we weren't able to pull it all out while he was there. Pulling it all apart is not something I would expect of any repair man. I pulled it all apart the next day and finally got to the non-flooding mechanism valve thing that he thought was the culprit. I was able to route the water around it and BOOM we were up and running again. Totally worth the $ to have him come out and point me in the right direction as it saved countless hours of me being out of my league. And next time I will probably call them right away to save myself even more time. read more

I've been using Washer Dryer Pros for a while now and wanted to finally get around and write a review. The first time I went to them, I was having problems with my washer and looked for an expert in Whirlpool washing machine repair. They showed up right away and it was immediately clear that they knew there stuff when it comes to Whirlpool washing machine repair. The problem was that the door lock didn't close - there was some clicking noises and then an error showed on the machine. They had it fixed within an hour and a half without even having to look up the code in a manual or on a mobile phone. I was really impressed by how they seemed to know exactly what they were doing. The second time I used these guys, there was a problem with my dryer only working at low heat. I did a quick check online and saw that they are also known for there Kenmore dryer repair services. I was really impressed by the speed of there Kenmore dryer repair work, again they finished the work very quickly after showing up, and they also showed up really quickly after I called them. I was so glad I called them because my clothes hadn't been drying fully for a few weeks. Anyway, these guys are also really friendly, I am happy to share they are worth trying out. read more

Came, fixed before sears could fit me on their calendar for my sears kenmore refrigerator. Called and Sardis came within a day, diagnosed and showed me where/how it was broken, showed me the parts he needed online. We ordered the parts right there, he took no money, gave estimate for cost and when parts would be delivered. Sure enough, just as he estimated, they called, parts came and when would it be convenient for Sardis to come. I said immediately as I needed my refrigerator working. He came back that day, parts in hand, cleaned it so it would work better and it came to 10.$ less than estimate. Wow, that's integrity and professional service, I highly recommend. read more

My washing machine was acting up a few weekends back and it drove me crazy! The darn thing wasn't spinning or draining! I didn't want to wait around or try to ask people for recommendations, so I hopped online and decided to try Washer Dryer Pros because they seemed to be able to handle Kenmore washing machine repair. I must say, they did great on my Kenmore washing machine repair job and had everything working like new within just a few hours. Very satisfied and would highly recommend these guys -- they were also friendly which is always good to have. read more

I have an old stacked washer dryer where the dryer would make loud squeaking noises randomly in April (I'm a little late with this review). Alex came out the day after I contacted him and was able to replace a part that fixed the problem (some companies I contacted weren't familiar with how to fix this type of washer-dryer.) Alex is responsive, knows his craft, and reasonably priced--I had a great experience working with him and highly recommend reaching out to him if you are having any issues with your washer/dryer. Thanks Alex! read more

Wow. Our wash machine died on us in the middle of a wash. I called around to a few places in hopes of getting someone to look at it within the next week. I didn't even have to wait 20 minutes! Alex responded to my call and came over immediately. He was able to identify the issue and fix it on the spot! I've never had such an immediate, skilled and reliable experience. I highly recommend this repair service provider. read more

I really hate it when my devices break down. Cell phones, toasters, TVs, whatever. Everything has been breaking on me lately! Most of the time I just get frustrated, which is exactly what happened when my dryer started making a crazy amount of noise. I should also say, this is not the first time I've had dryer problems in the past but this time it was so loud I couldn't take it. I could hear it throughout my entire home. So once my anger subsided I jumped online and started researching dryer repair companies, and Washer Dryer Pros seemed to be the best option around. I decided to give them a try, and I'm so glad that I did! They showed up really quickly (probably within a couple of hours) and got to work right away. Alex (the repair person) immediately found the problem and helped get it back in working condition to run without being so insanely loud, and it was like music to my ears (silent music I guess). Alex really seemed to know what he was doing and I barely had to explain anything to him, it was great! The repair probably took around 45 minutes to completely resolve. Really awesome service and really punctual. Much better experience than other repair people I've tried in the past. Highly recommend. read more

Our washer's rinse cycle stopped holding water. So we called up Washer Dryer Pros because of reviews and proximity. Sure enough, the repair man called 15m ahead, and close to the beginning of our appt time window. He diagnosed the problem to be that our stack was too low. We had changed it, lowering it so that we could recycle the water into buckets below. But it ended up siphoning the water. Anyway, he recommended how to resolve our issue, which was all external to the machine.We were very satisfied with the recommendation. I offered to compensate him for his time even through he never took apart my washer. He refused, and refused tip. Sure, the entire visit was perhaps 20 minutes, but he was more interested in serving me than making a buck. This type of customer service and high integrity are unfortunately a rare find in these parts. I love these kinds of values and wish there were more of them!! read more

I was receiving the dl / F error code on my Kenmore Elite het4 washer - so I replaced the door lock assembly inside the machine myself, ran through diagnostics and received the same error code. After reading reviews for this service provider I contacted them and I was pleasantly surprised when the lady said her first available service call was that same afternoon between 1 and 3 and the service call diagnostic fee was quite reasonable!! (I had checked Sears Repair online prior and their first available was 2 weeks out!!) Dmitry arrived precisely at 1 pm!! Naturally, he plugged the machine in and - what do you know - it worked!!! Both of us laughed about it, but he was very apologetic about having to charge the service call fee - he even offered to discount the price. I declined his offer since I had agreed to it during the call and it was very reasonable. He was very pleasant and seemed very knowledgeable about my machine as we conversed while he reinstalled the lower service panel of my washer. If I ever have any problems with my washer, dryer or dishwasher, these are the guys I'll call !! read more