Had a superb Annual Maintenance Checkup today on our HVAC and Tankless Water Heater Equipment by Washington Energy Services and their Service Tech, Elias. He has a great Service Style and Manner, and is a solid Ambassador for WES. Elias was thorough, efficient, and went above and beyond in delivering competent, enthusiastic and genuine service. WES sent us one of their best today. Elias is a Winner. And a Keeper! read more

I have used WES for over 13 years. They installed my generator and heat pump in our house when we moved in. They check our furnace/heat pump/generator regularly. We also use them for various and sundry electrical fixes, like the sump pump and garage lights. They also replaced our water heater (15 year old dev quality) and fixed the water step down from the street. They are very professional and bonded. They also do extra stuff like take the old generator to a neighbor down the road when they put in the new one. Their permits line our fuse box and they installed a whole house surge protector while they were doing another job, so $50 my cost. Thank you so much for helping this retired couple keep up with upkeep of our house. read more

Washington Energy Services - Plumbing Near Me - Lynnwood, Washington

A third party company that did the annual check up on our 4 year old Bryant furnace which was installed by Washington Energy Services reported higher than acceptable levels of carbon monoxide in the flu. Since the furnace was still under warranty, we contacted Washington Energy Services to further investigate (and still have to pay their minimum $159 trip rate) . Their first tech that came out, also reported higher than acceptable levels of carbon monoxide in the flu and recommended replacing the heat exchanger which set us back $1170 for labor if we went through with it. I thought the diagnosis was premature after doing some research on other possible causes for the high CO level and given that the furnace was only four years old. I relayed these concerns to Washington Energy Services. Later, Washington Energy Services brought out a tech supervisor and another tech to further investigate (for free this time) at the request of the manufacturer since the exchanger part was still under warranty and was simply too new. Their findings was that the carbon monoxide levels were normal and can only explain the earlier readings as faulty or measured improperly. Who am I to believe? Well, at least I'm not out a grand+ but I'm going to get some carbon monoxide detectors installed in the home. read more

Sort of OK/maybe not. Last Dec, 2024 WES installed a new furnace. When discussing the job, I told Victor I wanted to install Air Conditioning as well. He told me to wait because the rules would change Jan 25. So, in May, Victor came out. He told me they could not install regular Air Conditioning because of the way the furnace closet was configured (why didn't he say that in Dec?). He then said that WES could do a mini-split in the attic and hang various window like units in various rooms. Way ugly!! So, he suggested we install new ducting and ceiling outlets though out the house. The price for that was around $22,000. Decided to go with that (probably should have checked with other companies first!). Installed first week of May. It has never worked properly. They have been out here at least 10 times and have not been able to fix it. It will not cool to the set/target temperature. If set a 72 it will come on at 74/5. It will then run forever because it never reaches the target. Never gets below 74/5 degrees. To get it below 75 you have to re-set it to about 70 degrees. So, you have to re-adjust the set temp all day to maintain the desired temp and manually turn it off at the end of the cooling period. NOT a good system or WES does not have the ability to fix it. Talk a good game but do not follow though. read more

Received a call from Washington Energy Services and they wanted to come out and take care of the problems (shelves and lint). They seemed as if they were upset with how their crews conducted themselves. Unfortunately, I had already taken care of the problems. It was nice that they offered so add one star. read more

I just wanted to ask them a few questions on the phone and their response is to ask you to Fill out a form.. my interaction stopped there read more

I had requested for a quote from WES for electrical work for portable generator at my home. The pricing structure in the quote was very clear. The quote was very competitive as compared to other I had received. The customer service was great. I was talking to Shelby and she answered all my questions multiple times very patiently. Finally, Steven and Ray came and did the work. The work was good quality and they explained me how to operate the system a few times till all my questions were answered. I would definitely recommend them for any work! read more

Washington Energy Services completely failed us and needlessly left us cold all winter d/t a misdiagnosis. We are done with the company forever. Our Rheem brand gas furnace stopped working several days before Thanksgiving. We had technician from Washington Energy Services come to our place for a diagnostic and they told us that the problem was the motherboard and some type of switch. When the motherboard and switch were both in stock, the technician observed that a THIRD part was needed--a serial communication memory module, which was on severe back order from Rheem. Long story short, we spent the entire winter without a furnace! (kept warm with a hodgepodge of fireplace insert, infrared ceiling panels and portable heaters). By early February, we still did not have a working furnace! Washington Energy Services did a very poor job of communicating about the part and expected timeline. Feeling exasperated, we finally asked WA Energy to refund the diagnostic fee (they did) and reached out to a competitor-- Greentop Heating and Cooling-- because of their stellar reviews on Yelp. Guess what? Greentop revealed that our motherboard is not even broken! The simple problem was the interface between the furnace and the thermostat. They fixed it in 24 hours and we have been enjoying (finally!) a warm home for a fraction of the price that WA Energy had quoted us. Greentop was extremely responsive, had clear communication, charged a fair price, and was quickly and accurately able to get our heat back on. Washington Energy, on the other hand, did not understand the actual problem and caused us the live in a mostly cold house all winter long. read more

The following review is entirely factual. I've done my best to withhold any commentary despite having plenty to share. You can draw your own conclusions. We recently moved into our family home after our father's passing. Upon inspecting the furnace WES installed and serviced for years, we noticed it had been over a year since that last service. I called to schedule the service and the customer service person was friendly and helpful. The technician arrived and immediately confirmed I'd told the CS rep I had a filter. The tech removed the existing filter and asked if we'd done a home renovation recently. I commented that we'd had the inside of the house painted. He shared the importance of regular filter changes to avoid excess strain on the motor pulling air through the system. He also commented that the furnace was quite large - in fact bigger than our house needed. The furnace was purchased from WES. After spending some time doing what I assume were tests and diagnostics, the technician reported the furnace was leaking CO2 into our home. He said there were small holes in the heat exchanger, which was causing the elevated CO2 levels, but the holes could not be observed without removing the heat exchanger. The cause and effect seemed plausible. The options were to replace the heat exchange for $X,XXX with no guarantee how much longer the furnace would last. I was told it was nearing end of life so the remaining furnace components may fail before the new heat exchanger. The other option was a new furnace for 2-4x the cost of heat exchanger replacement. When I asked about adding AC at the time of replacement, the answer was an enthusiastic yes. I was also told the level of CO2 escaping into my house was close to dangerous and was advised the technician would not turn the furnace back on for fear of harm to my family. We have CO2 detectors installed in almost ever room in our house, including the furnace room, and none have ever alarmed. With this information, we contacted a general contractor friend who recommended another HVAC company. Their tech came by and provided a free inspection as a favor. His findings were that our furnace was emitting CO2 levels completely within a normal, harmless range, and replacement of the heat exchanger or entire furnace was not necessary. We've since placed a CO2 sensors above several registers throughout the house and none have alarmed. The technician then serviced the relatively new furnace at our rental home just down the street. The furnace was in good shape but apparently the Honeywell electrostatic filter was quite dirty. He cleaned it but not without commenting on how long it took him. Total for two houses was $480. We will no longer use WES. read more

Shockingly bad customer service. The previous owner of our home had used WES for decades and paid them what I can only imagine was a significant amount of money over that time, given the number of services recorded on the furnace as well as the furnace filter delivery service. WES had serviced the home's Bryant gas furnace nearly 20 times, including installing totally new heat exchange and blower motor a couple of years ago. However, when I call this morning with a concern that we're smelling an odd acetone smell through the vents and I'm worried there is something wrong with the furnace, the customer service rep cuts me off and seems super annoyed with me that I've called. The first thing she says is "we don't service furnaces that are that old." I explained that WES's stickers and phone numbers are plastered all over this furnace and indicate that they in fact worked on it as recently as in 2022. Her response: "we put our stickers on a lot of things." I pushed back, telling her I understand if she sent someone out and they determined after looking at it that they couldn't work on it, but it seemed odd for her to be dismissing me out of hand. She relented and said she would talk to her dispatcher. She said their first availability was not until Thursday, but if I wanted to pay double the price, she could send someone out today. Contrast all of this with the other companies I subsequently called, all of whom expressed concern and sympathy with what was happening and offered to try and get someone out this afternoon or first thing in the morning for the normal price. I will not be using WES for any product in the future. I don't know how they keep customers with this level of customer service. read more

The technician they sent out to us was very knowledgable and explained the fix we needed on our gas heater thoroughly. I felt I could really trust this company. They came out quickly and got our heat going again with replacement part within a reasonable time (given that they had to order the part). read more

Washington Energy Services team did a fantastic job with a new furnace and AC unit installed in Jan 2024. Miro, Leo, Trevor and I'm missing someone else. They worked through less than ideal conditions with snow, freezing rain, and frigid temperatures. They never complained. They are professionals, friendly, and a competent team. The install aligned with quoting/buying process. I received updates throughout the install and we all felt very at ease. After completion they walked me through the job completion checklist. Everything went as the expectations set my JJ our sales rep. I recommend Washington Energy Services for home heat and AC installation. We are happy with WES. read more

Our sales Rep Paul F was great in helping us figure out our heating and cooling system. Work was professionally done.

I contacted Angel Santos regarding an invoice for repair to a pipe in my attic. He found the invoice, and when I made a mistake, he was patient and helpful. I am grateful. read more

WES installed new windows throughout my home. The proceeds initially was smooth. I felt like the sales rep listened and knew exactly what I was looking for. When it came to installing the windows I was extremely disappointed and the resolution offered costed me more money out of pocket. When asked if a rendering of the custom windows could be provided I was told no- so I relied on conversations and pictures sent to WES to confirm the style and pattern of grids I was looking for. When the windows were installed they were all wrong. The windows that were meant to have higher low e coating were in the wrong area of the house- resulting in the windows of the front of my house having dark tint when they were to be installed in the back of the house. The pattern of the grids were wrong and every window installed had scuffs, scratches and were missing pieces. WES solution was for me to pay to fix only some of the problems and left me with scratched windows and a bottle of touch up paint. The sales rep who originally was helpful was extremely rude and dishonest. read more

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We'd used them four years ago to replace our windows. They were about 40% the cost of Renewal By Andersen for the same Andersen windows, were professional and courteous throughout the process, and we haven't had a single problem since. So when we wanted to put in a heat pump system for efficient heating and cooling they were high on our list. We got four bids, and once again they were the least expensive, in this case by a 30% margin. They explained our options well, came up with some creative solutions (we're an old house with old vent-work which they bypassed for the ductless pumps but used for a top quality air filter), and did the job quickly and efficiently. They've checked back a couple of times since to make sure everything is ok, which it is, and it's been really nice to heat our bedroom on some cold nights and cool my western facing home office on some sunny afternoons). When the permit inspector asked before they came over who our installer is and I told them, they said "They do really good work." Definitely recommend them to others and in fact already have. read more

Last two experiences were not great. Without going into details we are looking for a new provider.

So, I called WES for what I knew was a gas furnace inducer motor failure. The tech came out and confirmed my diagnosis and having a new motor on the truck, replaced mine. I had researched on-line prior and realized that the exact new OEM replacement motor was about $250. Reasonable for a basic electric motor. I also knew a head of time that WES charges $159 service call fee for showing up. Not pleased with that but accepted it. When paying for repairs electronically on a tablet that the service tech had, there was only a sub-total, tax and a total price. No breakdown for parts & labor. The total bill for the repair was $972. Wow, sticker shock. Where was the addition charge incurred aside from tech time (about 1.25 hrs.) I called back to customer service to see about getting a breakdown of service call, parts & labor to better understand what I paid for. No reply until three calls into office. Service manager said its all part of a "flat fee" based invoice. I said that that wasn't acceptable and I wanted transparency for my service call. We argued a bit about the concept of "flat fee" vs. transparent, itemized invoice. I noted that when having a car repaired, I'd receive an invoice with part cost, labor hours/cost, hazardous waste fee etc. I told him that that is what I wanted. He's supposedly going to get that for me. I won't be using them again due to a flawed business model for invoicing with no transparency and accountability for charges. read more

Ever since I had WA Energy out to look at my generator, my experience with trust of a contractor has TOTALLY changed. The day WAE came to check on my generator, my HVAC CO was there also as my furnace went out the same day my generator went out. The OTHER CO, left me with feelings of un-trust. Cris Johnson was the tech guy for the generator, and I asked him if he did furnaces. He said yes so I asked for a quote. He went under the crawl space and told me the "band aid" that the other CO could be dangerous and his advice was that I not use it as carbon monoxide could be sent into the home. Since that day, Cris - WAE has replaced my furnace - generator - fixed my water heater and anytime I have a question and text Cris, he never fails to reply to me even if my question is perhaps not easy to understand, he seems to understand and gives me answers. I wish I could tell the uppers to be that he is a TRUE ASSET to WA Energy Services. I hope he is making a wage that matches his expertise, his ability to make homeowners feel at ease, and for his follow through. A good Company knows and understands that what makes them GREAT is the employees that are just like Cris. I would recommend WAE and Cris to anyone out there needing repairs or replacements :) read more

Great company, family centered and awesome ownership team! They are friendly, professional, and very knowledgeable.

Stay away. Left us without heat when our furnace went out in Seattle in December for two weeks. We had to call for updates, they said they had to order parts, parts arrived, didn't fix the problem. Three visits over two weeks and no heat. We had to call them to ask for updates, ask for status, etc. We called a competitor - they were at our house in 10 hours - fixed the problem on the spot. Noting that the "problem" diagnosed by the other firm (and their parts) was not the problem. They had all parts on the spot - done in an hour. Do not waste your time with Washington Energy Services. They are a scam and note the extensive negative reviews and complaints with the BBB. read more

WES installed our furnace and for 22 years did the maintenance, but now they are only helping customers who have used services within the past 5 years and dropping loyal ones when there's an emergency. Terrible decision, Washington Energy. read more

Washington Energy Services - Plumbing Near Me - Lynnwood, Washington

it's been a long time since we have had a great contractor experience- this was one. after years of research we went with Washington energy for a mini split system for our home. the installer Pavel and his team were amazing. perfect install - very clean very professional kept me updated every step of the way! read more

Washington Energy Services - We did a mini split cassette option - Plumbing Near Me - Lynnwood, Washington

It turned out my bulbs are dead - Candice came to check and found the problem. And does not charge me for it - appreciated a lot!

Washington Energy was installing my brand new HVAC system, they drove off my driveway and ran over to 10 foot Rhododendrum's and broke them. They were 30 years old these plants. When we complain to Washington Energy they did nothing about it and close the case. We had damage to our property we were never reimbursed we were never called and they did nothing I even put a second call in and they were totally rude about it. The people drove completely off the driveway and ran over these and broke them off I am still upset and nothing was ever done. read more

Called to work on my water heater. Two guys showed up, spent a half hour and had to call their Supervisor "to see if work could be done". Took photos, sent to Supervisor, charged $175.00 and left. That was Wednesday. Called customer service 3 times, couldn't give me an answer. 13 days later got a call from them, guy hemmed and hawed about doing any work, said he would have to come out and look at the water heater another 3 days later. I called a day later and told them to shove it. Don't waste your money and time. This company is a joke. read more

Woke up to no hot water. Called WES as they had installed the heater six years prior. They came out same day and fixed the issue, which turned out to be minor. Cris is a friendly, knowledgeable, and skilled technician and he handled everything quickly and efficiently. I am more than pleased with WES and intend to hire them again for future interior/exterior door projects as well as siding for the whole house. Highly recommended. read more

With a nonfunctional HVAc. WES provided fast response over the weekend and skilled technician.

Now downgrading back to one star. The company scheduled our one year maintenance appointment on time. However the technician did not bring a new filter, instead used a replacement filter we had in the house. So we are out one filter that costs around $40-$50. I called customer service who said they would mail us one, but after several week have not received one. Due to the many mistakes and unprofessional work of some of their crew, I will not be giving this company any of my business in the future, nor recommending them to any neighbors. Most of whom have houses that are in the age when they will need furnace replacement. read more

This company installed a gas fireplace insert (Archgard) and an on-demand hot water heater (Navien) in our home on Vashon Island. However, they do not offer repair or service work where the installation was done. read more

WES (Collin, Jacob, Ruben [mechanical], Daniel and Martin [electrical]) were nothing short of amazing! They were all professional, friendly, and informative. They were also prompt, nice to our dog Lucy, and exhibited positive attitudes. We had a Bryant AC unit installed. From Charles (sales) to the install crew, we had a very positive experience. We feel confident in our choice as WES was in the middle of the price range. read more

Good company! Prices are good. I had so many choices and they were at the top. I did use another company but that's the way it goes.

-- Edit: Craig's response about WES being in contact with me to resolve the issue is stretching the truth to put things mildly. Their idea of attempting to find a resolution was Charles calling me, telling me they can't install until September 25th and gave me either the option to wait until then or be refunded my initial deposit. After hearing every excuse contradicting with his initial sales pitch, I had no option but to take the refund and write this review. No other attempts were made to find an amicable solution. I had some doubts over whether I just got unlucky with a bad sales rep, but reading the rest of the reviews clearly shows that this behavior is standard operating procedure. -- Don't waste your time with these folks. Their salesperson Charles Hassa will promise you the world to get you to sign and then fail to follow through. I signed a contract on 3/26 for a 3 zone setup and paid a $5000 deposit, while making it abundantly clear that I want this installed before the next heatwave. Charles told me that they're scheduling for end of June, supply chains wouldn't be an issue, and that the real bottleneck lies with the Seattle permitting process. (Did my research and found it only takes the city 3 weeks to process & approve a permit, they also had permits approved in my building a few weeks prior to my appointment). Charles was optimistic about their past experience in our building, and how they'd be able to install a 3 zone in my apartment. I asked him about the parts that seemed tricky (plumbing behind kitchen cabinets), but he said that it wouldn't be an issue at all. I signed the contract, paid $5000 and only after that he told me that they'll need to send an engineer out to see if it's possible to install a 3 zone. He told me he'd expedite it and the engineer would come around ASAP. A week later still with nothing scheduled, and I get a mail from WES saying that due to supply constraints they won't be able to schedule installs in advance, but need to do JIT scheduling. I called them up asking where the engineer was, and it turns out he's on holidays for another few weeks. I tried to cancel my contract because I signed for a 3 zone AC to be installed in July, and at this stage they couldn't guarantee me a July install or a 3 zone AC. Charles emailed the engineer a video of our house, and lo and behold the engineer said that installing a 3 zone would be more trouble than it's worth. He talked me into signing a single zone, and I gave him the benefit of the doubt and trust that he'll be able to get this installed for summer. June comes, and they incorrectly filed the permits for a 3 zone AC instead of a 1 zone. When it came to scheduling on June 23rd, it turns out only 2 people were qualified to install in my building and installation would only be possible on the 25th of September, 9 months after I signed. Charles previously worked with other units in my building, and should have been well aware of these constraints. He apologized for the install being delayed until autumn and gave me the option to cancel the contract. I essentially just gave them a $5000 interest free loan and they left me without AC for another summer. read more

I never want Washington Energy Services to step into my home ever again. I warn all my friends against them. I hired them to do a new ductless AC installation in my century home. They were very quick on day 1 and got me running the day before the heat wave. Heating/cooling worked great. But they left HUGE open holes in the walls for tubing. Why so big??? I was told I'd get a call to schedule the next day to finish the job. Weeks went by. I called multiple times, was told somebody would call me by EOD, nothing. Finally I hear that the manager of my account left and it fell through the cracks. Five huge holes in my walls have been open the entire time, just inviting pests into my house and between the walls. Six weeks after the holes were cut, somebody comes out to "seal" them. He used CAULK to "seal" the 6"x6" square holes on only one side (each hole has outside and inside portions of wall). Right after he turned his back to move onto the next, the caulk already separated. I was speechless. Did he think I wouldn't notice because I'm a woman or something? I then called WES to ask politely that they send somebody out to fix this mess. Somebody came out and installed metal plates instead so rodents can't get in, which I'm happy about. but my walls were open for weeks - I could already have pests in them! But wait, it's not over. I had a city inspector come out FOUR TIMES until the job finally passed inspection. Issues included not sealing the holes well and also exposed copper pipe to drip condensation into my attic. The third time WES came out, I politely but firmly requested that a manager join to observe so the job would get done. Every time I called to have somebody come out, it took multiple phone calls, each one with a broken promise that somebody would call me back, until I could finally get through to somebody. It finally passed inspection, but it looks very ugly where the tubes go into the house by the heat pump. The inspector commented that it looked particularly bad. I waited until it finally passed to post this review. I did the math. I calculated my hourly rate at my job. WES wasted at least $1500 of my time. This whole thing lasted six months. I wish so much that I had paid the extra thousand dollars to go with Seatown or Greenwood. The low quote just isn't worth it - steer clear. read more

Just had my house air ducts cleaned. Daniel (and I think Anthony) were the crew. They were nice and professional, but after they finished, I turned on the furnace and checked the vents. Two of the vents had no air flow. I thought the point of cleaning out the air ducts was to CLEAN OUT THE AIR DUCTS. I showed the 2 vents to Daniel who had no explanation why there was no air flow. Not sure what I paid for. Very frustrating and disappointing. Now what am I suppose to do? read more

We are dedicated to using Washington Energy for most of their products simply because of their quality products and service. Today was a good example. Time for a maintainance check for the furnace and that brought Jacob Byrd to the house. On time, called before he arrived, and totally professional. He was efficient and courteous, easy to ask questions and had good answers. With winter quickly approaching, it is critical that the furnace is in working order. Due to Jacob Byrd's skills and Washington Energy, I am confident our furnace ready for winter ! As an aside, we also had Washington Energy install out air-conditioning unit (last winter when the costs were less) so next fall Washington Energy will service the furnace and a-c with the same visit. Widows? Yep, they also measured, ordered and installed those for the entire house and what a difference! Perfect fit too. Backdoor to the garage? Yep, that too and it was installed perfectly. So, WES is our go-to company. read more

The installation of my heat pump went off without a hitch! The installers were extremely professional and efficient. As an HOA board member, I helped coordinate other heat pump installs in our building. In every case, the WES staff, including sales, service and installation, were fantastic. Over 20 installs have been done, and every resident has been extremely pleased with the results. read more

The furnace in our home presently does not work. I had a quote lined up on a Monday, Tyson showed up said I would have a quote in the next day or two. Four days later I reached out to remind him our furnace was not working. I did get a quote by Thursday night. I followed up first thing in the morning with a request for additional information. Friday afternoon I reached out again, and I called Saturday. No response. Yesterday I call the company and was told I would have a quote by the end of the day. The response I got was asking me if I wanted a new quote - yes, of course. I called the company the next day and was told it would go to the sales manager and I would have a phone call or a quote by the end of the day. Still nothing. If I could give them zero stars I would. Don't waste your time with this company they do not want your business. read more

5/3/2022: After seeing my review, WES contacted me to request a walk-through. Kevin arrived on time and expressed concern over my experience. He demonstrated window operation - it turns out the windows have a feature that I didn't know about (I edited my initial review to delete an inaccurate comment about not being sure whether windows were installed correctly with all parts functioning as designed -- Kevin showed me that the feature I thought might be a lock to hold the window open was actually for a different purpose). Kevin inspected all the windows and found one that was missing a vent cover, which he indicated WES will return to install. I believe that he and I agreed that WES' communication was poor and that WES did not perform all the post-installation clean up that was supposed to be included in our window purchase. read more

Update: I believe reviews should be fair, so am updating this one. We had not complained to WA Energy about our most recent experience, because as noted earlier, it just gets to be a hassle sometimes being the "squeaky wheel". We had just decided to cut our losses and move on to another company for our future HVAC needs. However, apparently WA Energy saw my review and reached out to us, which we did really appreciate. A Service Manager (Kevin) came out to the house to talk about our experience and give us some additional options. He acknowledged that recommending a new a/c and furnace replacement, without actually pinpointing a problem was not a good approach by them, or satisfactory solution for us. He also acknowledged that we should have received information/details on the units quoted. As a solution, Kevin offered to continue diagnostic efforts until they figured out what was going on. WA Energy came out again on 7/16/20, with Kevin personally accompanying the tech(s), and another leak search occurred. I will be honest in that we half expected a leak to be suddenly "found" and advised again to replace our system. However, they spent a good part of the day searching and doing various diagnostics and could not find any leaks or obvious issue. Kevin's recommendation was another round of dye, with another leak search to occur in the Fall, in addition to his assurance that he would keep our a/c going through the summer and eventually locate the problem. We felt very satisfied with this and at this point WA Energy is now going "above and beyond". As a result of the above, I am adding two stars to the review, because I feel WA Energy earned them. They could have just seen my review and moved on to the next customer. Instead they voluntarily chose to reach out to us to address and correct our negative experience, which did/does make us feel like they value our business. So one star for that. The other star is for the additional effort that WA Energy and Kevin/crew has made toward diagnosing the issue and the promise that they will keep trying until they figure out what is going on with our system. I will do another update after their final visit/recommendations. -------------------------------------------------------------------------------------- We have used WA Energy for many years for our furnace and a/c checks needs. For the most part things have been good, but seems like every few years we have issues with inexperienced techs. Over the last many years we have specifically asked for a "senior tech" to come out and work on our system, which doesn't seem like an unreasonable ask, but gets ignored at times. We will be assured by the scheduling dept. that we are getting a senior tech, and sometimes we do, and sometimes we don't. For the issues that we have had, I will say that when we have brought them up to management they have always addressed them. So I do give them credit for their customer service in that regard. It just has gotten to the point to where it has become a hassle and trust is no longer there. Most recently, we paid $450 to put dye into our system as we were told we were losing refrigerant and had a leak somewhere. 4 leak checks later (9/4/19, 9/27/19, 5/12/20 and 6/17/20), nobody can find the leak. After the 4th check we were told it must be a microchannel leak, so small that it can't be detected. The recommended solution was a new a/c and furnace system totaling almost 9k. Yes our system is older, but it has been well cared for and serviced every year (and is working). When asking the tech for the information on the systems quoted (we couldn't find information on their website) we were told to find them on Bryant's website. In looking at Bryant's website, we couldn't find exact matches. So it does seem unprofessional to provide us with a 9k quote for a new a/c unit and furnace and not provide us one iota of information on the systems.... Doing our due diligence we did ask for an estimate from another provider. They noted that the $450 dye that we paid for is designed to show microscopic leaks, so if the techs couldn't find a leak, then they thought we probably don't have one. To be fair they did not actually perform a leak check. They also noted that they would have tried "quick stop" to fix any leak, before recommending a whole system replacement. We had previously asked a WA Energy tech about this, but they said they didn't use this anymore. Finally, the second provider said our a/c system sounds great and they wouldn't even recommend replacing at this time. So now we are out $450 for a mysterious leak search that revealed no leaks, yet resulted in a recommendation for an a/c and furnace replacement. read more