Alexander's replaced a 38 year old furnace for us. The experience was fantastic. Super knowledgeable, experienced and courteous sales and install staff. Their Price was great, Significantly lower than the competitive bids we received. Top quality name brand furnace. No 'Hard Close' tacticts. White glove install job and clean up Highly Recommend you contact them BEFORE purchasing elsewhere. read more

1-Star Review I replaced my furnace and water heater with Alexander's Heating and Air Conditioning last December, and it's been a terrible experience. Right after installation, my gas bill jumped from $30 to $350 a month for several months. Three different technicians came out before they finally found a defective part in the new furnace. I kept asking the owner what exactly was wrong, but no one ever gave a clear answer -- they don't seem to communicate with each other at all. Most recently, a tech left my furnace running but disconnected from the thermostat. It blew loud nonstop air for 12 hours, making it impossible to sleep or stay in my house. The owner ignored my calls and texts. Very disappointing. This company clearly does not care about their customers or their comfort. read more

They booked us in a timely manner, had good communication and showed up on time, did a competent job and handled billing smoothly. It was $210 per component (one indoor and one outdoor for the house's A/C) plus tax for the annual service. I don't know if this is good or bad compared to others but this outfit seemed professional which is more than I can say about many others I've dealt with. I'd use them again. read more

My problem was misdiagnosed many times, I paid for a $1000 repair and three days later needed a whole new furnace. Next time it rained hard I had a leak in my roof. I was given a $500 refund. The staff are polite. But I wish I did not work with this company. I'm still paying a price. When my mom needed a new furnace in Trilogy a month later I told her who not to call. read more

We've used Alexander's for annual checks of our furnace and A/C system. Prompt service and friendly techs. Price is very reasonable.

I called to inquire about fireplace repair. The gentleman I spoke with (maybe Scott but I forget) was friendly and extremely knowledgeable. We talked about why my gas fireplace might not be lighting and what a service visit would entail. But rather than selling me on it, he told me to do a few things with the switch while he stayed on the phone with me. It fixed the problem! I asked him what I owed him and he said "nothing." I was so impressed with all of their reviews and his expertise that I subsequently booked them to come service our furnace! read more

This is the best experience I've had getting anything repaired ever by far. On the scheduling side, Elena took great care of me and kept me in mind for any cancellations during a time when fireplace services were booked out several months. Elena also was willing to work with me on a follow up warranty request even though I contacted her slightly outside of the warranty period (completely my fault for the lack of communication). On the service side, Justin Lanier was my technician. He was extremely professional, knowledgeable, and it was evident he takes great pride in his work. He also accommodated me on the follow up warranty request and didn't make me feel terrible for having to get more help. The fireplace was completely functional and spotless after each visit! My experience with these two (and by extension the company) has far exceeded any expectations I had. They easily earned the 5 stars review above, and have earned all of my future business exclusively. Thank you so much team! read more

I had called about 5 heating companies trying to schedule one. Some wanted to charge me juts to come out and look. Others were booked out quite a ways. No one went out of their way to help (I did not expect them to). I called Alexander's Heating and Air Conditioning and talked to Scott about the problem. He was also booked out 1 1/2 weeks but he enquired about the problem I was having (the furnace kept tripping the circuit breaker). We talked on the phone for about ten minutes. He looked up the model number of my furnace, pulled up a diagram and specs, and asked a lot of questions. He determined that the problem was most likely my GFI circuit breaker. I rerouted my electrical for the furnace and the circuit breaker no longer tripped. He went out of his way to help without me incurring any cost for his services. He also initiated the trouble shooting session. Excellent service!!! read more

Our A/C stopped blowing cool air during the June 2020 heat wave. Alexander's Heating promptly responded to my Yelp inquiry with their next available time and date (about 10 days, vs 6 weeks from other businesses), and the cost for a visit + diagnostic test. Justin the technician arrived on time on the service date. He inspected the furnace and A/C unit, and ran diagnostic tests on the A/C unit. He quickly determined that it was just a blown capacitor, and provided the cost to fix. He quickly replaced the part and checked to make sure the A/C was blowing cool air again. Good service and good work performed. Friendly technician. I'm happy with the job from beginning to end, and will consider them again for any future needs. read more

**EDIT**: Upon learning of my poor experience, the service manager got back to me and admitted to the service being substandard and promptly refunded my service fee. I have bumped up the review by a star for the professionalism and responsiveness of the service manager. I had them come out to troubleshoot a gas fireplace that was not turning on. The tech from Alexander's heating arrived on time, but it quickly became apparent to me that he didn't seem to have much expertise on gas fireplaces, or experience fixing them. He didn't even open up the glass panel to dig deeper or to look at potential root causes. All he did was looked around a little at the control knobs and valves at the bottom, talked to someone on the phone, and told me that it needed a new part. He then said he called the fireplace company to get an estimate and delivery ETA on parts, and that they'll get back to me the same day, or the following day at the latest. Ten days have passed since the appointment. I have heard nothing, none of my calls have been answered and no voicemails returned. This, in the middle of a severe cold snap, and with a 2-month old in the house. The fireplace is our source of auxiliary heat when temperatures go into the low teens as the heat pump's efficiency drops at such low temperatures. Tired of waiting around, I contacted another heating company that actually sent an expert technician who went to work right away, opened up the unit, determined the root cause to be a clogged valve and broken seal on the burner assembly, cleaned up the valve, resealed the burner on site, and viola! we have a working fireplace again, no new parts needed. Here I am, $180 down in "service fee" for Alexander's Heating with no service, no problem diagnosis, no communication, and just lack of professionalism all around. read more

Our furnace stopped working on one of the coldest days of the year... Alexander's Heating to the rescue!! What a fantastic job they did... Professional, knowledgeable, Honest and so efficient!!! Getting straight to work on our project, they installed a new furnace, removed the old one and left everything clean and tidy... they even called the following day to make sure everything was working properly!!! We were blown away by their terrific customer service. We couldn't be more pleased. Beyond grateful... thank you! read more

Had a problem with a gas fireplace. It was going out and also producing soot. Justin from Alexander's heating did a great job figuring it out and fixing it. Very polite and left the work area very clean. read more

Alexander's Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Redmond, Washington

Our AC had recently broke during one of the heatwaves and we were referred to Alexander's Heating through multiple recommendations. They quickly diagnosed the issue and we're able to fix the problem in a timely manner. Alex and his service team were professional, honest, and personable. They even followed up a few weeks later to make sure everything was still working - I couldn't recommend them enough! read more

If I could give 0 stars I would absolutely the most unprofessional company I have ever dealt with. I had them Install a tankless hot water heater that was set to run off of propane when they installed it they left the natural gas fitting in instead of the propane one. My entire system burned up. They sent a technician out and he confirmed that they installed it wrong when it was new. They are 100% Responsible for the failure of my system. There service manager Scottie said he would talk to the owner Alex and get back to me the next day and they would have some type of resolution that would make me happy. The next day I never received a call from Scottie so I decided to call him back he acted like he didn't know who I was or what I was calling about once I reminded him of who I was it took him about two seconds to start dropping the F bomb and blaming his technician for his lack of professionalism and chalked it up to bad communication on their part. I would run from this company and never spend a penny with them there are much more Relabel companies to deal with these people hide behind each other and claim that no one has any authority to make any decisions KH read more

Quick reply for quote, friendly, reasonable cost, professional and efficient repair of gas fireplace.

This is the first time I had to file a Better Business Bureau Complaint to a business, good job Alexander's Heating! Their staff are far from professional, the business owner and technicians refuse to talk to you and ignore all your calls and emails. They hide behind doors and refuse to even make any efforts trying to provide a satisfying solution to the trouble they caused! I would highly recommend avoid using them for your AC/heating installation/maintenance!!! 07/21/2021 - A/C unit installation 07/24/2021 - The first hot day, so we turned the A/C on. After around 4 hours, my wife noticed ventilators had trouble sending cool wind off. Around the same time, I reached out to Alexander's Heating requested an inspection. Scott who was in charge of the maintenance work arrived the next week, did an inspection and diagnosed there was an issue with TXV. They mentioned it could take roughly 2 weeks to have the replacement part arrive to them. 09/02/2021 - Their technician Justin Lanier came and replaced the malfunction part. 09/03/2021 - The very next day, we realized the same issue happened. Then reached out to their maintenance department. 09/15/2021 - Justin did a second inspection and noticed the same malfunctioning with TXV. They told us they need to replace TXV...(I seriously doubt if they really know the root cause of the issue!!!!) and they suggested to wait till next summer when the weather is hot, so they can fix and test the system. 09/21/2021 - I emailed Alexander's Heating expressed my frustration about this issue. Since the A/C was installed on July, for the past 2 months, IT NEVER WORKED FOR A FULL DAY WITHOUT ISSUE! WE HAD TO USE FANS THE WHOLE TIME! My wife is running a family daycare business at home, all kids have a lunch break nap time from 1PM to 3PM. Every time their technician came to our house for inspection and repair, it disturbed her schedule and my work from home schedule too. Plus we really doubt if the issue can be fixed by KEEP REPLACING THE STUPID TXV! We requested them to remove the A/C and give us a refund. Did not receive any reply... 09/24/2021 - I called their office again, Scott was on the phone and told me they could keep fixing the issue since the unit is still under warranty, but they CANNOT guarantee the next fix could resolve the problem, and they CANNOT remove it and refund us since they 'would be out of money'. According to Scott, 'things do break', and having their A/C broken the next day after the fix don't happen a lot but 'is normal' (To anyone reading this, please consider if you want to experience this NORMALITY!) After I explained why the solution they offered won't work for us, Scott said he would let Mr. Alexander call me directly. And THAT CALL NEVER HAPPENED! 09/25/2021 till today - I kept calling and emailing them trying to resolve the issue. Every time I call, their front-desk tell me Scott and Alexander are busy, and will call me back afterwards. They never did. Nor did they reply to any of my emails. read more

Alexander's Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Redmond, Washington

On one occasion he could not deliver, and returned the payment. On another occasion he did not show up for the appointment. Alex is too busy. read more

I had Alexander Heating come out to assess my fireplace insert and they charged me $170 to tell me what I already knew -- my pilot light was broken. At that time I asked them to order the parts and come back for repair. Technician was very nice at the time -- so I thought -- no problem let's get this fixed. That was all he wrote -- he left and never came back or called to follow up! I have called REPEATEDLY and left messages-- receptionist told someone would call me back and it has been over month and a half and not one response! I have emailed repeatedly as well. Just so you know, the house call costs $170 and that money DOES NOT go toward a repair or future repair. So sorry Yelp suggested this company! Should have used Home Advisor -- never had an issue with Home Advisor in the past -- all companies are vetted on there site. read more

Professional and reliable company with excellent customer service. During the initial estimate it was apparent they are very customer centric and focused on customer satisfaction hence our decision to go with them. Can't say enough great things about every single representative from Alexander's heating. From the two technicians who installed the A/C unit, the electrician who quickly did his part, and the owner who checked in and ensured everything was up and running the way it's supposed to. The entire process/installation was perfect. The system works flawlessly - it's been great to use our A/C as the weather heats up. Would definitely recommend and will do business with them again without hesitation. read more

My heater stopped working in winter right before holiday. I called around and nobody else could help me out. Alexander's heating was the only one able to get my heat running in time to keep my 3 week old and toddler warm! I am incredibly grateful!! I will be using Alexander's for all my future needs! read more

Yesterday (6/29/21), your man Scott came to our house to fix our Bryant air conditioning unit which conked out a couple days prior, just as we were experiencing a historical heat wave in the Pacific NW with temperatures running 100-112 degrees three days in a row. Unheard of here. No superlatives are enough to describe the fast, efficient, professional, effective way he fixed our unit, and at a fair price. Scott came at the time he said he would, looked at our unit for about a second and a half (maybe less) and knew what the problem was (a failed capacitor) and replaced it chick-chock. The unit was humming and spitting out cold air immediately. He also made sure the rest of the unit was functioning well, including the compressor and refrigerant, even taking care not to let any refrigerant leak out during his inspection. Highly recommend, and will be calling them again. read more

Thanks, great job, on time, polite and respectful. Job was completed as expected. Will use agai.

Just had a new furnace and central air installed by Dean and his team. We are so happy with the service we received! Dean was responsive and forthcoming regarding costs and the installation process. His team finished the installation of our new system in half the quoted time. It's been a few weeks since they were here and everything is working wonderfully. We cannot recommend Alexander's Heating enough! read more

Alexander did my A/C installation 2 years ago, which was fast and flawless. Never had any issues. Then we started a large project of relocating the entire furnace. I called several places and the only other quote was more expensive and "no guarantees it's actually possible". Alexander's quote was lower and guarantee on the quality of work. Alexander's heating did the job as promised, and furnace now runs smoothly and quietly. Got them referred by a friend initially, and can't recommend them enough. read more

Dean did an exceptional job in meeting our needs of replacing old furnace. The old furnace stopped working because of a failure of blower motor and circuit board. Bel Red people came and tried to repair, which didn't work out. We got Dean's contact from a friend who bought furnace from him several years ago. Dean's response was prompt (same day showup and quote!). His quote was fair (much better than Bel Red's). His followup with me was timely. After we decided the model to purchase (based on Dean's recommendation), Dean's crew came and did the installation on a Saturday morning! We can't ask for more : ) Best service from the beginning to the end! A week after having our new furnace, we were more than happy with its efficiency! Go with Alexander's Heating. They don't disappoint you. read more

I originally hired Alexander's per my realtor recommendation, when I first moved to my house, to bring a gas line to new gas range, fireplaces, dryers and bbq and they did a fabulous jobs. Recently I hired Alexander's again about a month ago, to install an AC unit & coil, as our summers are getting hot and hotter and I dealt with Dean as I had previously. First of all, Dean is very knowledgable of HVAC world, knows about all brands, thermostats, vent work, their pricing is very competitive in this area, and their workmanship is excellent. They'll give you a quote based on your needs and that's very important for me! I also decided to go with the Honeywell Redlink Thermostat as opposed to my Nest, it works really well and I very happy with the system overall, especially all the support they gave me on using this system. I highly recommend Alexander's and Dean. read more

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Needed my fireplace cleaned and pilot light lit, Justin did a good job cleaning the glass and logs, didn't clean rocks or vacuum dust and cobbwebs underneath, I think I got what I paid for, all other quotes was twice as much. Next time I will make sure I ask what's all included in the job. read more

If I could give zero stars I would. Alexander's heating installed a Fujitsu mini split system for me in 2015. In May of 2022, the system had an epic failure. I've now had 6 different HVAC experts, technicians and sales people out from 4 different industry companies to give bids on repair versus replacement. Each and every one has started by saying what a "horrible installation job" "total neglect" "not the standard for safety or material even in 2015." On top of that, I had Alexander's heating out first, Dean Covell, since they did the job. Its been a month now. No repair bid, no return calls or texts, never connected me with the Fujitsu rep "the next day" as promised. They will not give me the phone number for the owner and Alex has not returned my communications. They are clearly avoiding my communications because they saw what a terrible job was done when they came out and are trying to avoid taking responsibility for their terrible work. More than one service tech has said that their poor installation was definitely the reason the unit failed. It should've lasted me 15 years, it only lasted 7. And not seeing the damage show up until 7 years later is totally feasible. read more

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Fair price and very fast in scheduling service! The furnace stopped working during the coldest week in Seattle... After spending $129 at another company for diagnosis ( just to find out the 35 year old furnace is broken and needs to be replaced..) anyways, Alexanders was super straight forward with pricing and was able to be here the next morning at 8am! Also no Emergency cost. The crew spent 2 good hours replacing a new furnace. Stay this way please! Thank you. read more

Excellent Company! We are selling our home and had some issues with my tankless water heating and our fireplace. Called Alexander's Heating and was scheduled for service the very next day. Parker Reed arrived on time, diagnosed the problems within minutes, and had them fixed in an hour. And cost was entirely reasonable too! Completely impressed with the efficiency and professionalism of Mr. Reed and Alexander's Heating. We'll definitely be using them to service our new home. read more

Our gas furnace stopped working on Sat. We called Alexander's Heating on Mon and they had a tech out to our house that day. The tech, David, gave us our repair and replace options and we went with replace. Alexander's Heating had our new furnace installed that Wed. Professional, competitively priced, on-time, quality work, and they accomplished in days what a pricier company had said would take weeks. I will use them again! read more

We recently had a new gas furnace installed in our house and were extremely impressed with the service we got from this company. Starting from the initial visit to give us a quotation to the final installation and follow up, this was the best service we have ever received for this type of project. Everyone we came into contact with from the company was dedicated and provided rapid follow up to all our requests. It was a no nonsense approach and I have no hesitation recommending this company. read more

Very unprofessional experience with this business. Cheaper by comparison, but not worth the hassle. Would recommend a more established firm. Don't expect to hear back from the owner if you have a problem... we did not. We are still waiting to hear back from Alex. read more

What a great service! My furnace and water heater were just replaced, and I could not be any happier with the way everything was handled, from estimate to installation. Responsive, quality job, and at a very reasonable cost. I didn't pick the lowest estimate, instead went with my gut feeling and glad I did! Thank you Alexander's heating for your integrity and super service! I will definitely recommend you to my friends and family. read more

These guys fixed my problem before their competitors could show up, with a labor cost that there competitors could not match! Over the phone troubleshooting, onsite within a couple hours of my phone call (the same day), found and overnighted parts for my antique furnace and had it working by noon the next day. Their competition: I called around and their best competitor was not going to be onsite until the next afternoon. Competitors also demand a diagnosis fee that was almost equivalent to Alexander's labor fees. read more

Although I was initially disappointed with my experience, I have to say that the owner Alex really cares if his customers are happy and personally came over to discuss the issues with me and made sure every issue was corrected. Mistakes happen and the way a business owner handles such situations speaks volumes. Alex truly wants his customers to be 100% satisfied with the work performed and this deserves 5 stars. read more

Alexander's Heating is TOP SERVICE with TOP experts! On multiple occasions have we used them but today our furnace went out at 7AM with kids getting ready for school. I called Alexander's Heating and reply was within minutes. They were at my house determining the problem, got the part and were back before dinner time to fix it. Now is warm and I cannot say enough!!! I always recommend this company and they are my TO GO business for all heating and A/C needs!!! Thank you!!! read more

These guys were friendly and quick to respond. Within 24 hours of contacting them online I received a phone call to schedule furnace maintenance. The team was polite and kept me informed while they serviced the furnace at my house. They provided recommendations to extend the life of my furnace and compared repair and replacement costs for me. I thought their evaluation of my furnace was honest and that they had my best interest and budget in mind. I would use these guys again for maintenance/repair/new install. read more

Excellent Service!!!! Fair prices!!!! Dean does his best to give great rates and a fair timeline of when work will be done! Highly recommended!! read more

This company knows how to deliver top notch customer service. Last week the furnace stopped running at my house. Alexanders heating had a guy over in 2 hours and was able to get the furnace working. I was told that the furnace was on it's last legs and we discussed a replacement to happen in a few weeks. Later that night the furnace gave up the ghost. I called late in the evening and they had a crew out at 8 am the next morning to replace the furnace. By 10 am the install was complete. The price was very reasonable and the service top flight. Luke L read more