I have to give it up for Ben Bridge and specifically the Silverdale location in the Kitsap Mall…read more They handled me and my situation so well. I walked in high sprung out on stress and frustration and at this point was desperate for success in what I was trying to achieve (my deadline is fast approaching). I worked directly with Allison (spelling) who took the time to allow me to partially vent but also to explain my situation and not only did she handle the situation with a lot of patience but she was very compassionate. She took the time to measure out my finger, asked questions that would contribute to meet the resolution and even followed up on me when she realized that she gave me the incorrect eta after overseeing the recent holiday. I received a phone call the day I was told it was expected to be back. When I arrived for pick up the staff was warm and greeted me. My ring came back cleaner and shinier than I was expecting &...my issue was resolved in the first crack. To my surprise, the staff that was present was aware of my situation even though Allison was not working at that moment and that honestly made me feel as though the staff here takes the time to understand and get to know their customers. I was even offered some jewelry cleaner and they really didn't have to do that. I hope they remain here in Silverdale as I would like to continue to come here.

I'm Giving 5 Stars for today's correspondence with Karhy, the Vice President of Ben Bridge…read more Kathy called and told my husband that she had heard about how things were handled and was not happy. She was very apologetic and stated that there should have been better comincation between the store to my Husband on the return policy and charges that were made and not written on the receipt and agreed upon. She also said she would look further into the remark that was made to us by Alison. She was sorry for how we were made to feel. Thank you Kathy for the full refund and explaining that your company stands behind their sales.

Top Time Watch Repair was helpful and quite incredible actually. He revived my 3 wrist watches with…read moredifferent set of problems and they work great now. Also help with band selection and customizing it for one of my Skagen watch.

Over $130 to fix my watch, and it died again a week later. Avoid this place at all costs!!read more

We've made a number of custom purchases at Blue Heron over the years and have been extremely happy…read morewith their work. From wedding rings to other jewelry we cannot recommend this business more. They not only do custom work, but they have a nice array of ready-made jewelry from top notch companies

In a world where nobody seems to ever call me back. The owner was super helpful on the phone. She…read morespoke with me for a while about how to liquidate jewelry from an estate.

I don't vape nicotine, but I needed to come in and pick up a specific kind as a favour, and the guy…read morewas super helpful and answered all my questions as a non-vaper lol.

Bought some coils and a bottle of juice today. Got home, popped in a new coil, opened the bottle of…read morejuice got ready to fill my tank, put the nozzle in and the whole top of the bottle where the nozzle is comes right off, juice everywhere. All over my desk and my stuff. Less than a quarter bottle left. Can't use it to fill up my tanks at all. Okay fine. Call and explain to the employee who I saw in the shop less than an hour and he says they'll do nothing. Fine. I'll go give my money to vape on the beach since you don't want to keep customers coming back. Never had a faulty bottle before.

I brought my iPad to the fix because it wouldn't hold a charge . He said they ordered a part but…read morethey didn't. I think they used one from a different iPad that they found, or they said they fixed it and didn't fix it at all. . Don't put faulty parts into an iPad, I took it to Best Buy and they put it under a microscope and saw it had a bent pin, they couldn't fix it so they suggested another company , I did take it to them, and they are fixing it. Also, with the company the fix, make sure you ,give out receipts, write up what you're doing and hand it to the customer, just don't take their iPhone , iPad, whatever you're fixing for the customer And not give them proof that you took it from them, and you ask for money upfront for something you haven't even done.

I dropped and completely break my screen. Call around and found this place…read more They did amazing job with very affordable price. My iPad look brand new again by an hour.

Finally visited the new location and got exactly what I needed! Coming here feels like hangin'…read morewith my friends . Just really awesome people!

Obviously Annette failed to mention that if you google HWY 420 Silverdale the page you get shows…read morethe shop open. Then if you click on the website there is a disclaimer as stated. The shop has everyone's phone number and email. They didn't send a reminder. It's the customers fault for not reading the sign. Too bad you can't be real about the situation. I'll make the right turn out of my driveway instead of the left.