My experience with the Diamond ring was an amazing experience. I was really nervous at first but I…read morewas greeted by Isaq. He showed me great compassion and was very patient with my indecisiveness. I showed him a ring for inspiration and we were able to help me create a beautifully custom ring below. This wouldn't have been able to be done with him. His follow up during the process was amazing. They have CAD designs of the ring before they have their jewelers start designing the ring, so you have full control of how the ring looks. I made a couple of changes during this process and they were patient with me and showed me the changes on new CAD designs. After 6 weeks (they will be able to make the ring earlier but I wasn't in a rush), Isaq let me know the ring was ready for pick up. They showed me the certificate and was able to get me this beautiful box with a light in it (nice touch). I can't wait for my girlfriend to see this ring. If you need help crafting a perfect ring come to The Diamond Ring Co.

Stopped by to browse some rings because I was thinking about upgrading mine, and I had a fantastic…read moreexperience. I was assisted by a very attentive and knowledgeable gentleman named Isaac who made the whole process easy and enjoyable. He took the time to answer my questions, showed me several great options, and never made me feel rushed or pressured. I highly recommend asking for Isaac. He's friendly, professional, and truly goes above and beyond to help you find exactly what you're looking for. Plus, he works hard to make sure you get a great deal. Go see him and you won't be disappointed! Thank you!

WORSE PLACE TO REPAIR YOUR WATCH THEY TOLD ME 3 WEEKS NOW ITS BEEN OVER 4 weeks I came 3 times…read morealready and they don't know what repairs my watch needs I keep telling them to call me if it doesn't arrive on Saturday when there delivery arrives and they never do or they never answer the phone .. bad business

I didn't realize how much prices have gone up for this service. I thought $10 for a watch resize…read morewas a bit much (especially when that was basically 1/3 of the cost of the watch itself!), but the next closest location was at Great Mall, and that was $15. This guys was friendly and worked quickly. Just so you know, this counter is located indoors, right in front of the Seafood City market.

My daughter and I were browsing at San Francisco Premium Outlets when we stopped by Valliani…read moreJewelries to look at watch options for me. It turned out to be one of the most professional and enjoyable experiences we've ever had in a jewelry store! A special shoutout to Julia, who went above and beyond to help us. She took the time to understand what I was looking for, presented the best options, and made the entire experience welcoming and stress-free. Her professionalism, knowledge, and exceptional customer service truly stood out. Kudos to Julia for providing such outstanding service--we'll definitely be back!

We stop by Valliani and right away was greeted and helped by Sameer & Akram. The diamond ring my…read moremother got was BEAUTIFUL! The gentlemen here were all so nice and helpful. Definite I'll be back again! Hurry up they have a sale going on!

My son went to this store to buy himself a nice watch He…read moreworks his ass off so he deserves the best for the best price.. how low do you have to be to stoop to charge a customer $6.00 for a box that the watch comes with? He spent $200.00+ for 2 watches and you have the audacity to charge for the original boxes? Never going back there again.

Staff is not at all helpful. Never seen a place with this bad a return policy. Wore a watch for a…read moreday and it stopped working. Took it back to return it, as their receipt states 90 days return policy, but they refused to take it back claiming it was used. Now have to go through the warranty to get it repaired. If u sold a product that does not work, u should be taking it back. Dont be fooled by their return and exchange policy. They will find 1 scratch on the wall from before u bought it, and claim that it was used and therefore non returnable.

Worst store ever. I needed to exchange a watch , I called ahead a day before I was told I can come…read morein within another week. I walked in , there were two people in the store. I told the lady what I was told over phone and she instantly pushed back and said you have today and kept ignoring what I was told by the store over phone. Then my wife selected a replacement watch we go to the counter , first thing she says this watch is less expensive than the other. It was 150 dollar watch vs my previous spend which was 95 . Sign of incompetence . She then figured that out but I lost trust there. Then the previous person had said the watch is 132 + tax but the total she said was 186 , I said that doesn't make sense so can you help me understand , I don't see that number anywhere. She couldn't get explain it and got frustrated. Then she had the courage to say to me that you are giving me a hard time so come back when my manager comes . She also said other things to me which were not cool. I would not spend even 1 dollar here and would not recommend this store to anyone. I have never had such a poor in person customer experience ever.

Great price, awesome service, nice plenty of selection to choose from. Great deals and discounts.read more

I stopped at 7:08 pm tonight to see if I can get can get a birthday gift for my dad . I google out…read morethe store hours before driving there to make sure they were still open . When I got there , their lights were off and doors were already gated . There was this short lady with black dress and long boots who didn't even acknowledge me but she did see me when I walked up to see if they were close . I would always come by to get good deals but I'll definitely stop coming to them anymore . I ran to some workers from stores near by and they said they always close early . Why is their business hours posted online if they don't follow them . Thank got for movado being close by that I was able to get a birthday gift for me dad.

Me and my fiancé were looking for a Wedding band yea regret going to them for these very special…read moreoccasion purchase. The rep who helped me was Noel he is a crook disguised as a clerk, I should have never done business with him. I am extremely disappointed with the service at Kevin's Jewelers. I placed an order and requested a resize, but after realizing the pricing was significantly higher than competitors for the same quality, I attempted to cancel the order immediately . They refused to cancel my order Despite the item never leaving the store and me never taking possession of it and telling them I want the order cancelled management didn't want to speak to me they said they could do nothing even avoided my calls. It felt like a high-pressure sales tactic, to avoid a refund. I complained to cancel the order right after I found out they are crooks. They are refusing a refund for an item the customer has not even touched.

Got me a great deal on a Hamilton Titanium Field watch. If you come in knowing what you want, you…read moreshouldn't have any problems making a deal with them.

This store is a scam. The Manager Jijie and her worker Maureen scammed my Mom . They like to…read moreattract elder individuals so they trick them easily. The Manager dresses up Inappropriately not professional at all . She seems to be going to a bar or club.

I am writing to file a formal complaint regarding an extremely unpleasant and unprofessional…read moreexperience that occurred at your store located at 447 Great Mall Drive, Space 209, Milpitas, CA 95035. On 12.07.2025. I visited the store with my two young children. We had purchased food (Pretzel Dog) from Auntie Anne's and walked into the store while getting ready to look at the crystal products. Suddenly, the female employee at the front counter--a middle-aged white woman--yelled loudly across the room, saying "Do not touch!" even though we had not touched anything at all. She then continued yelling "No food allowed," again in a very rude tone. There was absolutely no need for her to raise her voice, especially with children present. A simple, polite explanation would have been enough and she could have walked up to me and told me quietly instead of yelling across the store I immediately took my children outside and handed the food to my husband, then returned to the store to speak with the manager, a Filipino male employee with large eyes. I explained to him that the employee's behavior was totally unacceptable and asked for her to apologize--because she could have simply walked over and spoken to us politely instead of yelling across the room. However, the manager repeatedly said that he "could not force someone to apologize" and that "there is nothing he can do," and only offered to apologize on her behalf. His attitude was also very poor and dismissive, giving me the impression that customer concerns are not taken seriously here. This kind of customer service is completely unacceptable. As paying customers in a large shopping center like Great Mall, we deserve basic respect. The employee should be educated on how to speak to customers appropriately, and I strongly believe she owes us a direct apology. In addition, the manager's unprofessional handling of the situation should be addressed. After leaving the store, two other customers approached me and shared that they had also experienced the same rude behavior from both the same employee and the manager in the past. They stated that they plan to leave negative Google reviews due to the repeated poor treatment. This clearly indicates that this is not an isolated incident, and if nothing is done, it will continue damaging your business reputation. DO NOT SHOP IN HERE!!!!

Could you ever go wrong with a Swarovski purchase?? The answer is absolutely not in my book, and…read moreI'm sure a few others feel the same way. It's the uniqueness, the designs, and the one-of-a-kind pieces I adore. I like that you can be over-the-top bold or small and delicate with their jewelry. It's top tier in my book!

My fiancé and I are very pleased with the service that we got from Juanita at Daniel's. We came in…read morethe first time in shabby clothes, but full hearts, looking for an engagement ring; she kindly walked us through the process and found us the ring that made our hearts glow. She didn't pressure us into buying something that we weren't comfortable with, but negotiated on her side to give us the best deal possible. We came back a few days later after thinking over our options and purchased the ring. Months later, we returned to buy our wedding bands and Juanita not only remembered us, but celebrated our engagement with smiles and hugs. Personalized service, personable people, highly recommend overall!!

I had been purchasing my jewelries at Milpitas Great mall branch…read more Juanita Bunuan is so professional in dealing with clients like me. Hence, I keep going back be of her welcoming personality. A great asset to your company. Joy A.

This really is a great mall! It definitely lives up to its name…read more It's hard to believe this mall has been here for 32 years! The building was a former Ford auto plant, which gave them plenty of room to work with. The mall opened in 1994. It's primarily an outlet mall, but they have lots of other retailers as well. They have a Dick's Sporting Goods, they have a Home Depot across the parking lot , for clothes, they have Marshalls, Kohl's, Burlington, Old Navy and lots of others. They even have a furniture store They have stores ranging from bargain to luxury . They have restaurants ranging from Dave and Buster's, to Burger King to Popeyes to Jollibee, as well as food and snacks in all different. Nationalities. If you can't find something to eat here, you are not hungry. They have a movie theater with 20 screens, other play places, and . They even have a "cattery.". With roughly 200 stores, if you can't find what you are looking for here, you aren't looking hard enough. Of course, the stores do change from time to time. This is what was there when I was there..... The mall is in a giant circle, so it makes it very hard to get lost. Just keep walking, and you will come back to the door that you came in. The place can get busy, especially during the holidays. I was there on a Sunday, with a lot of people there, but again the size made the crowds much more manageable. I'll stop here whenever I'm in the area, to see what's currently going on. Thank you!

Still loved walking around Great Mall. Deals were not bad:…read moreUniqlo had great quality items and good prices. Nike, etc was ok. Wonderful place to walk around after a meal. Will come agai . The staff at the stores we visited were friendly.